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Customer service & product warranty – Australia and New Zealand
Customer service & product warranty – Australia and
New Zealand
IMPORTANT
Please retain your sales receipt as proof of the date of purchase.
Customer Service
If you require assistance in operating this product please contact us
AUS: 1300 780 878
or by e-mail at the Customer Care section of our website at
NZ: 0800 780 878
or by e-mail at the Customer Care section of our website at
www.gigaset.com/au
If you are trying to access a Network Service and require assistance specifically related to the net-
work service or would like to subscribe to the service, contact your service provider.
Product Warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a repair or replacement for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
Subject to the conditions stated in this Product Warranty Section, this product, excluding bat-
tery and accessory devices, is guaranteed against any defect in materials or workmanship under
conditions of normal use for a period of 12 months from date of purchase (Product Warranty).
The benefits conferred by this warranty are in addition to other warranties and remedies that are
implied under the Australian Trade Practices Act and similar Country, State and Territory laws
(Statutory Rights). For New Zealand customers, this warranty is in addition to statutory rights
observed under New Zealand Legislation.
Subject to your Statutory Rights, the goods will not be eligible for service under this
warranty if:
1. Proof of purchase cannot be provided;
2. The defect was caused by an accident, misuse, abuse, improper installation or op-
eration, vermin infestation, lack of reasonable care, unauthorised modification,
loss of parts, tampering or attempted repair by a person not authorised by Gigaset;
or
3. The product has been damaged by lightning or a mains power surge.
4. The Phone was not imported into Australia by Gigaset Communications GmbH.
To obtain service during the terms of this warranty and/or to claim warranty call the Information
Line on
AUS: 1300 780 878
or by e-mail at the Customer Care section of our website at
NZ: 0800 780 878
