46
Service (Customer Care)
Gigaset E500H / IM1 en / A31008-M2256-R101-2-4N19 / appendix.fm / 02.03.2011
V
e
rsion 4, 16.09
.2005
Questions and answers
If you have any questions about the
use of your phone you can contact
us 24/7 at
www.gigaset.com/service.
In addition, the following table pro-
vides troubleshooting assistance.
The display is blank.
1.
The handset is not switched on.
¤
Press and
hold
the end call key
a
.
2.
The battery is empty.
¤
Charge the battery or replace it
(
"
BASE
"
flashes in the display
.
1.
The handset is outside the range
of the base.
¤
Move the handset closer to the
base.
2.
The base's range is reduced
because Eco Mode is activated.
¤
Deactivate Eco Mode
(
page 40) or reduce the dis-
tance between the handset
and the base.
3.
The base is not switched on.
¤
Check the base power adapter.
"
Place handset into base
"
flashes in
the display
.
Handset has not been registered
with the base or has been de-regis-
tered.
¤
Place the handset in the base
(automatic registration, may take
up to 5 minutes) or register the
handset manually (
Handset does not ring.
The ringer is switched off.
¤
Activate the ringer (
The connection always terminates
after approx. 30 seconds.
Repeater activated/deactivated.
¤
Activate/deactivate the handset
(
When you try to activate Eco
Mode+, "Not possible!" appears in
the display.
A handset is registered to the base
that does not support
Eco Mode+
.
The number of the caller is not dis-
played despite CLIP being set.
Calling Line Identification is not ena-
bled.
¤
The caller
should ask the network
provider to enable Calling Line
Identification (CLI).
Refer to the notes on calling line dis-
play
You hear an error tone when key-
ing an input.
Action has failed/invalid input.
¤
Repeat the process.
Watch the display and refer to the
user guide if necessary.
You cannot listen to messages on
the network mailbox.
Your PABX is set for pulse dialling.
¤
Set your PABX to tone dialling.
Exclusion of liability
The display background may dif-
fer in the nuance of colour.
This is completely normal and
does not indicate a fault.