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Article 1 Guarantee
1.1 Giant guarantees that every new Giant bicycle is free of constructional defects, defective materials
and rustiness, for as far as the conditions as set out in this Giant Guarantee Programme are being
met.
1.2 Only the first owner of a new Giant bicycle can eventually lay a claim to the guarantee, in the event
and for as far as this first owner has obtained the new Giant bicycle from a dealer that has been
approved by Giant.
1.3 De rights that come forth from the Giant Guarantee Programme are in no event and not in any
possible way transferable.
1.4 Without prejudice to what has been settled in the Giant Guarantee Programme, the regulations of
directive 99/44/EU of the European Parliament and of the Council of the European Union on certain
aspects of the sale of consumer goods and associated guarantees (official journal L 171) and
respectively the correspondent national legislature of the country in which the Giant bicycle has been
bought are valid.
Article 2 Specifications and terms
2.1 A guarantee for the period of 10 years is applicable for regular Giant frames and regular Giant forks.
2.2 A guarantee for the period of 5 years is applicable for Giant suspension frames.
2.3 A guarantee for the period of 2 years is applicable for Giant suspension forks.
2.4 For other Giant parts (including paint and clear coat), for as far as they have not been mentioned in
article 3.1, a guarantee for the period of 2 years after date of delivery is valid. For parts of third
parties the relevant guarantee conditions of that producer are valid and applicable to these parts.
2.5 For batteries and other electronical equipment a guarantee of a year after date of delivery is valid.
Article 3 Exceptions
3.1 The guarantee does not apply to parts that are subject to normal wear and tear, such as tyres,
chains, blades, brakes, cables, gearwheels in the circumstance that there are no assembly – or
material defects.
3.2 The guarantee lapses in the event: A. The bike has been used for professional purposes such as
bike rental; B. The bike has been damaged as a result of taking part of competitions, jumping,
downhill, trial or as a result of exposing the bike to – or riding the bike in severe conditions or climates.
C. The bike has been involved in an accident. D. The bike has been used in an improper manner or
in another manner than usual, in view of the sort and type of the bike concerned. E. The bike has not
been serviced in confirmation with the directions in the service manual. F. The bike has been
serviced and / or repaired by a non Giant dealer. G. The bike has been assembled with non original
parts. H. The first owner has actually transferred the bike to a third person.
Article 4 Procedure
4.1 On delivery of the bike to the first owner, a guarantee registration card and a duplicate guarantee
registration card are being issued. After delivery of the bike, the guarantee registration card is to be
completed by the first owner of the bike and sent to Giant Europe B.V. A claim on the guarantee will
no sooner be discussed than after receipt of a guarantee registration card by Giant Europe B.V.
4.2 The claims that come under the competence of this guarantee are to be issued with an
acknowledged Giant dealer.
4.3 While issuing a claim with an acknowledged dealer that comes under the competence of this
guarantee, a prove of purchase must be handed over. Furthermore, the first owner must also hand
over the duplicate guarantee registration card to the Giant dealer.
4.4 On issuing the claim, the Giant dealer completes a guarantee application form that in all cases must
6. Giant Guarantee Programme
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