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Operator Manual

© 2012 Genmega www.genmega.com

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Содержание G2500 series

Страница 1: ...Operator Manual 2012 Genmega www genmega com...

Страница 2: ...PROGRAMMING 3 1 Initial Setup 3 1 1 Accessing the Operator Function Menu 3 1 2 When an Error Occurs 3 1 3 EPP Keypad 3 2 The Host Setup Menu 3 2 1 Key Management 3 2 2 Set Terminal ID Number 3 2 3 Con...

Страница 3: ...ing the Electronic Lock 4 2 Cash Operations 4 2 1 Adding Cash to the Cassette TCDU 4 2 2 Emptying the Reject Bin TCDU 4 2 3 Adding Cash to the Cassette MCDU 4 2 4 Emptying the Reject Bin MCDU 4 2 5 Lo...

Страница 4: ...models including the De La Rue SDD the Teanam GBM and the Puloon LCDM1000 providing an economical upgrade for existing machines H W FEATURES UL 291 Business Hour Service Vault featuring reinforced ste...

Страница 5: ...perator Manual Introduction 1 2 Genmega 2012 1 2 SPECIFICATIONS Genmega G2500 SPECIFICATIONS 1 2 1 Dimensions and Component Location Fig 1 Dimensions WEIGHT 206 lbs Height 56 22 Width 15 83 Depth 22 5...

Страница 6: ...ecurity Door Handle 2 Card Reader Slot 12 Cash Dispensing Unit 3 Receipt Printer Slot 13 Receipt Printer 4 Cash Tray 14 Main Control Board 5 Front Panel 15 Ear Phone Jack 6 Front Panel Lock 16 Power S...

Страница 7: ...480 WVGA Display Characters 40 x 15 Standard Characters 8 LCD Function Keys KEYPAD Certified VISA Interac compliant EPP Encrypting Pin Pad Voice Guidance Port Voice assisted operation available throug...

Страница 8: ...U CASH DISPENSING UNIT Dispensing Speed 2 5 notes second Capacity of 800 new notes fixed cassette Capacity of 1000 or 1700 notes removable Reject Bin Double note detect module Support for polymer note...

Страница 9: ...i automatic roll paper setting Motorized front push rollers PAPER SPECIFICATIONS One sided thermal paper Factory paper is thermal side out but either way will work 6 inch outside diameter roll 2 inch...

Страница 10: ...dicated analog phone line This line must be a direct dial analog line It is important to disable any voice mail included on that phone line as it will cause the ATM not to dial out This line should no...

Страница 11: ...lock only Services required to open the vault and or replace the lock are at the expense of the ATM owner WHAT IS NOT COVERED Power cable and modem cable Key lock and key Plastic Bezels Software upgr...

Страница 12: ...G2500 ATM review the following steps Step 1 Place the system on a flat surface during installation The system is top heavy and has a tendency to tip over Be very careful when opening the top or bottom...

Страница 13: ...lock 2 1 3 HARDWARE SETUP Step 1 Verify the incoming power voltage 115 220V for your location and check the switch on the power supply of the ATM should be defaulted to 115V Step 2 Verify that the te...

Страница 14: ...check the roll when you install paper Place the roll so that the coated side shiny side will be facing up See page 4 12 for paper loading instruction Step 7 Connect the Power cable and the telephone...

Страница 15: ...ce the ATM to the Operator Menu See Step 1 on 3 3 Once you successfully completed the key combination you will be prompted to enter a password There are 3 levels of passwords Operator Password allows...

Страница 16: ...s the complete Operator Function menu depending on which password you entered operators service master you may not see certain functions For example if you use an operator password you will not see th...

Страница 17: ...R PASSWORD will be displayed Enter the Master Service or Operator Password to continue Contact your distributor for default passwords Remember to press the ENTER key after typing password Step 3 NOTE...

Страница 18: ...TM When in a text entry screen the F1 F3 and F5 keys are used to switch character maps between upper and lower case as well as special characters The above table is displayed on screen when entering t...

Страница 19: ...cification to prevent Master Key tampering Make note of these changes as it does affect how keys are entered Entering Key Management requires two 6 digit passwords By default these will be 000000 for...

Страница 20: ...processors are installed at index 0 or 1 The ATM will only use the key that the index is set to regardless of how many keys are installed To set the index simply press the button labeled Master Key In...

Страница 21: ...ecure Mode Passwords you must exit completely from the Operator Menu and reboot the machine After this step you can enter Master Keys Entering Master Keys Use the chart below for entering Master Keys...

Страница 22: ...nds Lowering this may improve connection speeds but at the risk of reliability 3 2 4 SET ROUTING ID NUMBER From the Host Setup Menu go to Routing ID The Routing ID is unique to each processor and iden...

Страница 23: ...ted to the host you should toggle the value to scheduled and update configuration with the host not doing so can give you a Welcome screen even though the host is not properly connected resulting in t...

Страница 24: ...if they are prepared to receive this type of messaging To Enable simply access the menu from Host Setup Use the Host Send button to enable or disable the feature and the Message Send Interval button t...

Страница 25: ...times In order to use this feature you MUST have a PC with a modem and a dedicated phone line or static IP address running RMS software available 24 hours a day Enable The ATM will dial out to report...

Страница 26: ...not change the RMS Send Port number 18458 This should always be left at default You may need to alert your IT staff to unblock ports 18456 and 18458 if there is a firewall blocking access to these por...

Страница 27: ...e to 1 minute the machine will attempt to connect to RMS every 60 seconds If the system is unable to connect with the RMS PC then it will reattempt the call again If that second attempt fails then it...

Страница 28: ...on a day to day basis Your processor cuts off its transactions each day at a set time By enabling Trial Day Total at the same time your day s balance should match the host This information will appear...

Страница 29: ...machine is to be installed Note that with each transaction you will see also see a Host time this is the local time for the processor and may be different from local time at the ATM To set the clock...

Страница 30: ...screen then the customer will be prompted to choose a language to be used for the rest of that transaction NOTE The optional languages are displayed on screen only and do not print on the receipt or j...

Страница 31: ...rd allows access to basic and diagnostic menus Master Password allows access to all menus including setup parameters The operator password can be changed by anyone with the current operator password T...

Страница 32: ...aster password You must change the master password from default If you attempt to go in service with the default master password you will receive a F0016 Error which will notify you that the master pa...

Страница 33: ...ces you should not need to make changes to these parameters The default settings are optimized for your particular machine Genmega recommends only using these tools under the direction of an Authorize...

Страница 34: ...00 baud modems so setting this value higher may not increase modem performance Available settings 1200 2400 MODEM SOUND This feature is not active on this machine toggling the option from ON to OFF wi...

Страница 35: ...ng on number of cassette CDU Type CDU Model Set CDU Type TCDU SCDU Front Loader 1K MCDU HCDU Front Loader 2K Rear Load MCDU Rear Loader 2K not available on G2500 De La Rue SDD with S M Teanam GBM Pulo...

Страница 36: ...but also for remote monitoring using RMS The first 4 digits refer to the model type and the last 6 is production cycle By default this number is programmed from the factory and we do not recommend cha...

Страница 37: ...tisements and keypad lighting 3 4 1 CHANGE MESSAGE The Messaging options for the ATM are a welcome message and a receipt header message The Welcome message allows line of 35 characters which will appe...

Страница 38: ...ected Welcome Message from the Change Message Menu you will be prompted with the following screen RECEIPT HEADER Once you have selected Receipt Header from the Change Message Menu you will be prompted...

Страница 39: ...p 1 To enter the BIN numbers select BIN List from the Customer Setup menu The list can hold 2 banks of 30 numbers for a total of 60 Bank 0 and Bank 1 Press the OTHER button to switch between the banks...

Страница 40: ...ormation what would have appeared on the receipt will display on the screen The ATM will continue to operate without use of the printer until someone accesses the Operator Function menu At that time t...

Страница 41: ...r Setup menu using the Master Password Communication modes are Modem dial up uses on board modem TCP IP Standard TCP IP VISA FRAME TCPIP ACK CONTROLLED TCPIP SSL PASS THROUGH SSL LENGTH PREFIX W O ETX...

Страница 42: ...erride what the processor expects to surcharge or not surcharge customers at all if these settings are not correct Please review the following setting carefully and instruct your operators on the risk...

Страница 43: ...ner can be up to 25 characters long This owner name will appear at the bottom of each transaction receipt WARNING If you set the percentage surcharge mode from Greater to Lesser and leave the percenta...

Страница 44: ...he Graphics menu and choose Advertise enable or disable each loaded graphic 3 4 7 RECEIPT GRAPHICS The Genmega G2500 is available with an optional 3 printer which is capable of displaying a graphic on...

Страница 45: ...coupon logos The G1900 model does not support this feature only text based coupons Select Enable to activate the coupon function Choose Edit Coupon to enter the text for each optional coupon Choose L...

Страница 46: ...ransaction So the dispense limit can be a maximum of 40 times the denomination of notes your using For example If you are dispensing 10 bills the maximum dispense limit is 400 If you are dispensing 20...

Страница 47: ...inuing will cause all master keys to be erased The purpose of this is to prevent unauthorized changes to this critical setting When programming the ATM make sure to make any changes to the denominatio...

Страница 48: ...for that transaction The amounts must be multipliers of the denomination amount For Example If your dispensing 10 bills then you can use 10 20 30 40 50 etc If your dispensing 20 bills then you can use...

Страница 49: ...e TCP IP settings several other menus change to support various network functions For Example Operator Function Menu Host Setup Host IP and Port Here you will set the Host Processor IP or URL address...

Страница 50: ...ons IT staff or the instructions provided with your wireless device for assistance In typical installations for example a store or location with a DSL or broadband internet connection that you are tap...

Страница 51: ...ess even though other computers or devices can This is usually shown in the ATM TCPIP Setup Menu where the Gateway value is 0 0 0 0 If this occurs you will need to get a broadband router to place in b...

Страница 52: ...e lower vault bezel The key will remain in the lock after you turn it Step 2 To unlock the Dial or optional Electronic Lock see the manufacturers lock manual included in the open me first box for defa...

Страница 53: ...locked The electronic lock mechanism will lock itself once the T handle has returned to its vertical position The dial combination lock must be turned counter clockwise to lock Step 2 Check the T han...

Страница 54: ...the top Bezel Step 1 The upper bezel lock on the Genmega G2500 is located on the back side of the top of the machine Insert the Bezel key and turn it clockwise to open Optional Topper Shown Step 2 Wit...

Страница 55: ...Step 1 Push the Front Panel slowly until it is against the lock mechanism Note you must unlock the top bezel lock before the bezel will close all the way Step 2 To lock the top bezel turn the Bezel ke...

Страница 56: ...must be re dialed DO NOT TURN BACK TO REGAIN A PROPER ALIGNMENT WITH THE NUMBERS Each time a selected number is aligned with the opening index a revolution is counted Please contact your distributor...

Страница 57: ...RIGHT or clockwise With the changing key in this position turn the dial to the LEFT stopping when the first number of the newly selected combination aligns with the changing index the FOURTH time Ste...

Страница 58: ...press Step 2 If the combination is entered correctly a double beep is heard and the internal lock solenoid will click indicating that the lock is open and the vault handle my now turn Step 3 If the w...

Страница 59: ...combination one time Step 3 Enter the new combination twice As each six digit sequence is entered a beep is heard Step 4 If the procedure is not performed correctly at the end a triple beep is heard a...

Страница 60: ...OR Step 2 For Genmega G2500 with a fixed cassette dispenser TCDU use the following steps For machines equipped with the removable cassette dispenser SCDU or MCDU please continue to Section 4 2 3 With...

Страница 61: ...he rear of the dispenser until it latches in place Step 5 Press on the latch bar to release the push plate against the notes TIPS ABOUT ADDING BILLS 1 Fan the notes so that the notes are not sticking...

Страница 62: ...key into the reject bin lock and turn to unlock Step 2 Pry back on the plastic tabs at the base of the arrow stickers on each side of the reject bin Lift the reject bin lid Step 3 With the reject bin...

Страница 63: ...CLOSING THE SECUIRTY DOOR Step 2 With the security door open remove the cassette Lift up on the handle while supporting the bottom of the cassette while removing Step 3 To avoid damage never use forc...

Страница 64: ...the rollers at the back of the cassette If you pull the cash plate back all the way it will lock at the front of the cassette Push the green lever on the cash tray to release TIPS ABOUT ADDING BILLS 5...

Страница 65: ...Step 1 To open the reject bin pull back on the tabs located on the sides of the reject bin door Step 2 Remove any notes found in the reject bin and close the door by pressing it shut Remember to inclu...

Страница 66: ...upplied spindle with the Coated Side Out as shown in the picture Feed the paper out through the back where it will curl back under the tension bar Step 3 Prepare the new paper roll Note below NOTE 1 M...

Страница 67: ...he paper is all the way in the loading guide Also make sure the roller assembly is closed see below Step 5 The roller assembly can be opened by pressing down on the green lever in front of the printer...

Страница 68: ...e you press Add Cassette you will be adding on to the current number of bills already programmed For example There are 50 bills in the cassette and in the settlement menu it says Current of Bills 50 Y...

Страница 69: ...he Host or Processor cuts off their transactions at a certain time every day If you do a Day Total report before or after the processor has done their cut off you may see discrepancies between what th...

Страница 70: ...alue back to zero bills After the Cassette Total has printed you will be prompted on the screen that the total has printed and to press the Enter key to return to the menu TRIAL CASSETTE TOTAL TRIAL D...

Страница 71: ...ing records The journal can be printed from the ATM in two different methods Standard and Condensed Standard will give complete information for each transaction basically a copy of the customers recei...

Страница 72: ...CLEAR JOURNAL Clear Journal sets the current journal marker to the most recent journal recorded It does not delete the journal from memory For example You currently have 100 entries in your journal yo...

Страница 73: ...TM This information may be used to troubleshoot a problem or simply to make sure that the software being used is up to date It is useful to have this information when reporting a problem to your deale...

Страница 74: ...report Press Clear to clear the report and start over This can be useful if you have a machine were multiple errors are occurring If you clear the error codes and then attempt a transaction if that t...

Страница 75: ...lls entered into Settlement before running this test PRINTER This test will print a test receipt If the test is successful you should receive a receipt with three sets of sample characters for each ti...

Страница 76: ...Press the Card Scan Button you will see a screen displaying the two ISO tracks Swipe your ATM card or any card with a magnetic stripe and the information from that card will appear on the appropriate...

Страница 77: ...and input the number of bills in the cash cassette See page 4 17 Step 5 Exit the OPERATOR FUNCTION MODE Step 6 After connecting to the processor the terminal will be ready for service Step 7 If the ma...

Страница 78: ...2 WITHDRAWAL TRANSACTION Step 1 Insert the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the WITHDRAWAL screen key Step 4 If a SURCHARGE option is enabled the SURCHARGE screen...

Страница 79: ...Select the desired amount to be withdrawn If the desired amount is not displayed select the OTHER screen key Step 7 After the desired amount is entered the ATM dials the processor and requests approva...

Страница 80: ...ns 6 4 Genmega 2011 6 3 BALANCE INQUIRY TRANSACTION Step 1 Insert the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the BALANCE screen key Step 4 The following screen will be d...

Страница 81: ...actions 6 5 Genmega 2011 Step 5 The ATM dials the processor and requests approval for the transaction Step 6 When authorization is received from the processor the following screen will be displayed an...

Страница 82: ...nmega 2011 6 4 TRANSFER TRANSACTION Step 1 Insert the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the TRANSFER screen key Step 4 The following screen will be displayed Select...

Страница 83: ...ansferred TO Step 6 Enter the desired amount to be transferred and press the ENTER key Step 7 The ATM dials the processor and requests approval for the transaction Step 8 When the authorization is rec...

Страница 84: ...SETTE TOTAL functions in the OPERATOR FUNCTION MODE Step 2 Open the security door Remove the cash from the Cash Cassette and Cash Reject bin Step 3 Print the Journal Step 4 If the result of the DAY TO...

Страница 85: ...nction menu press the following keys in order Cancel then Clear then Enter then 1 then 2 then 3 Step 2 Verify the Error that has occurred through the ERROR CODE of the REPORT MENU in the OPERATOR FUNC...

Страница 86: ...rds unsuccessful attempts at swiping cards Axxx1 Receipt Printer feed lever open during operation Close the feed lever on the printer Axxx2 Thermal printer is overheated during operation If problem is...

Страница 87: ...heck reject analysis for cause of rejected notes C0045 Note count sensor reporting mismatch Verify count of notes in the cassette against the settlement C0046 Undefined C0047 1 st cassette failed to d...

Страница 88: ...Reject gate timing sensor 2 not cleared during dispense Clear the note path before the reject gate C0084 Reject gate timing sensor 3 not cleared during dispense Clear the note path before the reject g...

Страница 89: ...or D0097 Response type mismatch reversal Contact host processor D0098 Response type mismatch day close Contact host processor D0099 Response type mismatch Configuration Contact host processor D009A Re...

Страница 90: ...communication In line filter may fix this Excessive EMI emissions from outside source neon sign freezer D1800 No dial tone Verify that incoming phone line is plugged into line rather than Phone on mai...

Страница 91: ...up F000E RMS phone number is not set when RMS send is enabled Set RMS Phone number Host Setup F000F Terminal ID is not set Set Terminal ID number Host Setup F0010 Routing ID is not set Set Routing ID...

Страница 92: ...permanently DO NOT press any key within this menu unless you are absolutely sure you want to permanently delete this data CLEAR JOURNAL Selecting this will delete all journal data permanently CLEAR NV...

Страница 93: ...e ATM Please follow the procedures below to begin this process Installation Procedure To access the Key Management menu from Host Setup you ll need to enter the Secure Mode Password parts 1 and 2 See...

Страница 94: ...or to each part MAC 2 16 digit master keys entered as Part A and Part B with 2 additional 16 digit numbers entered as MAC Part A and Part B Unique Key MAC 2 16 digit master keys entered as Part A and...

Страница 95: ...g Edit Master Key from the menu Depending on Key Mode the menu prompts for Part A and Part B The Edit Master Key interface is designed so that Parts A and B can be entered at completely different time...

Страница 96: ...n index 3 the key will not be complete Use the Check Key function shown above to determine where your keys parts have been entered If entering a Unique key next you ll be prompted to enter the key ser...

Страница 97: ...ga 2012 The 16 digit alpha numeric key is entered using the pin pad only Letters are entered by using the arrow and function keys Use the pin pad layout below 1 2 3 D 4 5 6 E 7 8 9 F A 0 B C EPP Encry...

Страница 98: ...mode After entering the right portion of the key successfully you ll be prompted with a check digit as shown below Verify the check digit with the information provided by the processor Check digits a...

Страница 99: ...left and right for TDES portions of the keys and verify the check digits against what has been provided by the processor 3 Verifying Master Key Once both Part A and Part B have been entered successfu...

Страница 100: ...card You can have up to 8 center graphic files and must be named as followed center1 bmp center2 bmp and so on up to center8 bmp DO NOT use more than 256 colors when creating the graphic images The G2...

Страница 101: ...SD card for uploading graphics 1 Remove all the data from the SD card 2 Create a blank file called update acu and save it on the card To create this file a Open up a blank notepad document Start All...

Страница 102: ...off then power on the 2500 with the power supply switch 8 When the ATM is fully initialized then remove the SD card Enabling the Center Graphics 1 Go into the Operator Menu 2 Then to Customer Setup Gr...

Страница 103: ...hat the maximum file size is CRITICAL You cannot exceed 16KB Adjust the height and width of your graphic to ensure it s under that size cap Also 2 color graphics mean white and black only do not use g...

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