SV-32 Network Security Appliance Quick Start Guide
About product repairs and returns
EN.804.003-V6(1)
10
About product repairs and returns
This section explains the product return process.
What should I do if the product is not working?
Contact Genetec Technical Assistance for troubleshooting. An RMA form will be
issued to you if the problem cannot be resolved. For information, see
How do I return the product?
If a replacement unit is required, you must complete the RMA form provided by
Genetec Technical Assistance before being issued an RMA number. Once you are
given a number, you can then return the defective unit.
The customer is responsible for all return shipping charges, and Genetec will pay
the shipping charges to send the repaired product back to the customer.
IMPORTANT
If no problem is found with the unit, the customer is invoiced.
Where to find system information
You need to have all system information on hand when contacting Genetec
Technical Support, such as the System ID number and image version.
Find Security Center system license information
1
Open the
SV Control Panel
.
If you’re not logged on as the Admin user, you will be prompted to enter admin
credentials.
2
Click
About
.
The information is displayed under
License
. You can also click
Show full
license
for more detailed information.
Find the image version
1
Open the
SV Control Panel
.
If you’re not logged on as the Admin user, you will be prompted to enter admin
credentials.
2
Click
About
.
The image version is listed beside
Software revision
under
System
.
