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EN.804.003-V6(1)
SV-32 Network Security Appliance Quick Start Guide
Product warranty
Product warranty
This section explains what is covered and what is not covered by the product
warranty.
What is covered
Genetec guarantees the product against defects in materials and assembly in the
course of normal use and service, for a period of 3 years from the date of shipment.
Genetec Hardware Warranties cover the product Hardware. Please contact
Genetec Technical Assistance for more information.
What is not covered
The following items are not covered by the Genetec Standard Hardware Warranty:
•
Any equipment not furnished by Genetec which is attached to or used in
conjunction with a product.
•
A product which is used with any ancillary equipment that is not furnished by
Genetec.
•
Shipping cost to return a product to Genetec.
•
Defects or damage resulting from customer's improper testing, operation,
installation, maintenance, modification, alteration, or adjustment.
•
Defects or damage from misuse, accident or neglect.
•
Defects or damage resulting from use of the product in a manner other than its
normal and customary manner.
•
Defects or damage resulting from drilling holes, adding decals or other
adhesives, or by painting the product.
•
Defects or damage due to lightning or other electrical discharge.
•
Product that is disassembled or repaired in such a manner as to adversely affect
performance or prevent adequate inspection and testing to verify any warranty
claim.
•
Modification or abuse of, or tampering with, the product.
•
Normal wear and tear.
•
Installation, maintenance, or service of the product.
