Polycom® SoundPoint® IP 330/331/335 and 320/321 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.
Polycom® SoundPoint®
IP 330/331/335 and 320/321 SIP
Quick Reference
These instructions highlight Polycom phone
features. See your Polycom User Guide for
more detailed instructions on using soft keys,
feature keys and the phone menu.
Polycom application firmware requirements for
each model are listed on the SIP IP Phones
information page available at the Genesys
Testlab website, http://testlab.inin.com.
Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax (844) 274-5992
www.genesys.com
DC-012-4.0-QR17
Revised 10/27/2017
During a call
This section describes tasks you can perform when you are currently engaged in a call. Soft key and function key names are in
Bold
.
Phone number
means to dial a phone number or an extension number.
Task
Key Sequence
Create conference call with call on hold
Current call + Call on hold (on the same line)+
Join
End call
End Call
Hold call
Hold
Park current call
Menu
+
1
+
6 +
orbit number
+ Dial
OR
Menu
+
1
+
7 +
orbit number
+ Dial
†
Split conference into 2 calls on hold
Split
Transfer call after consulting
Trnsfer
+
Normal
+
phone number
+
Dial
Transfer call without consulting (blind transfer)
Trnsfer
+
Blind
+
phone number
+
Dial
Transfer call to another user's voicemail
Trnsfer
+
Blind
+
phone number
+
+
Dial
Other tasks
This section describes tasks you can perform when not currently engaged in a call. Soft key and function key names are in
Bold
.
Phone number
means to dial a phone number or an extension number.
Off hook
means
to pick up the handset or press
New Call
, any line key or the headset button.
Task
Key Sequence
Access voice mail
Press the
Msgs
soft key and follow voice or visual prompts.
Answer call
Answer
Create conference call
Phone number
+
Confrnc
+
phone number
+
Confrnc
End call
End Call
Resume call
Call on hold
+
Resume
List all parked calls
+ 904
+
Dial
List one parked call
+ 904 +
orbit number
+
Dial
Log in or out of a phone
To log in:
+
Dial
+ 98 +
extension
+
password
+ # +
1
To log out:
+
Dial
+ 98 +
extension
+
password
+ # +
2
Menu options available on the
98 menu include:
1
- Log in,
2
- Log out,
3
- Log in to a different station,
4
- Change your status,
5
- record your agent greeting and
6
- Log in or out of queues.
Page
+ 901 +
zone number
+
Dial
Pick up held or alerting call
(on a station to which you have access)
Off hook
+
+
pause
+ 95 +
extension
Pick up group call
Off hook
+
Menu
+
1
+
9
OR
Off hook
+
Menu
+
1
+
10
†
Pick up parked call
Off hook
+
Menu
+
1
+
7
OR
Off hook
+
Menu
+
1
+
8
†
Place call
New Call
+
phone
lift handset or press headset key
OR
Phone number
+
Dial
OR
Phone number
+ lift handset or press headset key
† The lower number menu option is used for Managed IP Phones when the Call Forward feature is disabled (default setting).
The higher number menu option is used on non-managed phones or Managed IP Phones with the Call Forward feature enabled.
