Support, Service, and Warranty
For support on the web and
product information, visit
our website at
This section provides information about our product warranty terms and details about what
action to take if you experience a problem with the product.
Warranty
The manufacturer grants the original purchaser of GE Intelligent Platforms products a warranty
of 24 months from the date of delivery. For details regarding this warranty, refer to the Terms
and Conditions of the initial sale.
Support
The GE Intelligent Platforms’ product support program features two regional support
headquarters and regional customer centers for support, service, RMA returns, and other
functions.
World-wide headquarters of GE Intelligent Platforms, Inc.
GE Intelligent Platforms Inc.
2500 Austin Drive
Charlottesville, VA 22911 U.S.A.
Regional Areas
WW
world-wide
EU
Europe, Russia, Near East, India, Africa
US
Americas and Pacific Rim (Japan, Korea, China, Philippines, AUS, NZ)
Technical Support
Free technical support is available by phone or email. Telephone support is available at main
locations or at the regional center where the product was purchased.
Support Contact Information
Germany
US
Monday through Thursday 8:00 – 17:00 (CET)
Friday 8:00 – 16:00 (CET)
Monday through Friday 8:30 AM – 5:30 PM (Eastern Time)
Phone: +49-821-5034-170
Fax: +49-821-5034-119
Phone: +1-800-322-3616
Email:
Email:
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