49-80815 Rev. 4
25
TROUBLESHOOTING TIPS
Problem
Possible Cause
What To Do
Display goes blank
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
The clock is turned off.
See the Special features section.
Power outage, clock flashes
Power outage or surge
Reset the clock. If the oven was in use, you must reset it by
pressing the
Cancel/Off
pad, setting the clock and resetting any
cooking function.
“Burning” or “oily” odor
emitting from the vent
This is normal in a new oven and will
disappear in time.
To speed the process, set a self-clean cycle for a minimum of 3
hours. See the Cleaning the Oven section.
Strong odor
An odor from the insulation around the
inside of the oven is normal for the first few
times the oven is used.
This is temporary and will go away after several uses or a self-
clean cycle.
Fan noise
A convection fan may automatically turn
on and off.
This is normal on some models. The fan is designed to operate
intermittently to maximize cooking evenness. The convection fan
will operate during preheat of the bake cycle. The fan will turn off
after the oven is heated to the set temperature. This is normal.
A cooling fan may automatically turn on
This is normal on some models. The cooling fan will turn off and
on to cool internal parts. It may run after the oven is turned off.
My oven door glass appears
to be "tinted" or have a
"rainbow" color. Is this
defective?
No. The inner oven glass is coated with
a heat barrier to reflect the heat back into
the oven to prevent heat loss and keep the
outer door cool while baking.
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or rainbow color.
Sometimes the oven takes
longer to preheat to the
same temperature
Cookware or food in oven.
The cookware or food in the oven will cause the oven to take
longer to preheat. Remove items to reduce preheat time.
Number of racks in oven.
Adding more racks to the oven will cause the oven to take longer
to preheat. Remove some racks.
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The different cooking modes use different preheat methods to
heat the oven for the specific cooking mode. Some modes will
take longer than others (i.e. convection bake).
Display flashes
Power failure.
Reset the clock.
Unable to get the display to
show “oFFSEt”
Oven control pads were not touched properly.
The
Broil Hi/Lo
and
Bake
pads must be touched at the same
time and held for 3 seconds.
Control signals after
entering cooking time or
start time
You forgot to enter a bake temperature or
cleaning time.
Touch the
Bake
pad and desired temperature or the
Self Clean
pad and desired clean time.
Oven racks are difficult to
slide
The shiny, silver-colored racks were
cleaned in a self-clean cycle.
Apply a small amount of vegetable oil to a paper towel and wipe
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with Pam
®
or other lubricant sprays.
Drawer does not slide
smoothly or drags
The drawer is out of alignment.
Fully extend the drawer and push it all the way in See the Care
and cleaning of the range section.
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unbalanced.
Reduce weight. Redistribute drawer contents.
Steam from the vent
When using the ovens, it is normal to see
steam coming out of the oven vents. As
the number of racks or amount of food
being cooked increases, the amount of
visible steam will increase.
This is normal.
Water remaining on oven
floor after Steam Clean
cycle
This is normal.
Remove any remaining water with a dry cloth or sponge.
Oven will not steam clean
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Allow the oven to cool to room temperature and reset the controls.
Oven controls improperly set.
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Oven door is not closed.
Make sure you close the door to start steam clean cycle.
Troubleshooting Tips ...
Before you call for service
