49-2001191 Rev. 0
29
Problem
Possible Cause
What To Do
Drawer does not slide
smoothly or drags
The drawer is out of alignment
Fully extend the drawer and push it all the way in
See the Care and Cleaning – Exterior Surfaces –
Storage Drawer section.
Drawer is over-loaded or load is unbalanced.
Reduce weight. Redistribute drawer contents.
Storage drawer won’t
close
Rear drawer support is on top of the guide rail.
Reposition the drawer. See the See the Care and
Cleaning – Exterior Surfaces – Storage Drawer
section.
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Burner size is too small for the cookware
The flame size on a burner should match the size
of the cookware being used. See the Gas Cooktop
- Selecting a Flame Size section
Flame size is too large for the cookware
The flame size on a burner should match the size
of the cookware being used. Flames larger than the
bottom of the cookware maybe hazardous. See the
Gas Cooktop - Selecting a Flame Size section
In some areas the heating value of the gas may
be low
Cover pan with a lid until desired heat is obtained.
Burners do not light
Plug on range is not completely inserted in the
electrical outlet.
Make sure electrical plug is plugged into a live,
properly grounded outlet.
Gas supply not connected or turned on.
See the Installation Instructions that came with your
range.
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Burner parts not replaced correctly.
See the Care and Cleaning – Exterior Surfaces
section.
Burner slots near the electrode, or the round
lighter port on the oval burner, may be clogged.
Remove the burners and clean them. Check the
electrode area for burned-on food or grease. See
the Care and Cleaning - Exterior Surfaces section.
Food residue on electrode or in the orifice.
Lightly polish flat tip of electrode with nail file or
sandpaper until shiny or clean the area around the
electrode.
See the Care and Cleaning Cooktop Surfaces.
Top burners do not
burn evenly
Improper burner assembly.
Make sure the burner caps are seated correctly.
See the Care and Cleaning – Cooktop Surfaces -
Replacing the Surface Burners section.
Burner slots on the side of the burner may be
clogged.
Remove the burners for cleaning. See the Care and
Cleaning – Cooktop Surfaces - Cleaning the Burner
Heads section.
Burner flames are
very large or yellow
Improper air to gas ratio.
If range is connected to propane or butane gas,
contact the technician who installed your range or
made the conversion.
Burner flames are
orange
High humidity
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dehumidifier to reduce the humidity in the room.
TROUBLESHOOTING TIPS
Troubleshooting Tips ...
Before you call for service
