80 Maintaining and Troubleshooting Your Solo Notebook
Troubleshooting
This section includes tips and solutions from our technical support organization as
well as information that may answer your questions without you having to make a
technical support call.
Other sources of helpful information include our web site at www.gateway.com;
and other online information found on your system CD (if available).
If these solutions do not solve your problem, see the warranty that shipped with
your notebook that describes several ways to request help, including traditional
Portables Technical Support and our FaxBack service.
Start up
When your notebook is turned on, the hard disk makes a whirring noise, the screen
shows various images (words or graphics), and the system LED is lit. If any of
these do not occur, check the following components and their connectors:
The CD-ROM or floppy disk module won't work
Make sure that the module is correctly seated in the modular option bay. To do this,
remove the module, re-insert it firmly into the drive bay (you should hear it click
into place), then restart your notebook.
The hard disk drive can’t be accessed
Make sure that the hard disk drive is correctly seated. Remove and firmly reinstall
(you should hear it click into place), then restart your notebook.
If your notebook has recently been subjected to an excessive amount of static
electricity or physical shock, you may need to reinstall the system files from the
Windows 95 CD.
The system may be attempting to start from the floppy drive first. Go to the Setup
menus and check the Boot sequence: setting under the Boot menu.
Your notebook isn't working from the battery (if using battery power)
Make sure the battery is installed properly.
Make sure the battery is charged.
Your notebook isn't working from AC power (if using AC power)
Make sure all connections are secure.
