CHAPTER 9: Troubleshooting
136
Touchpad
Touchpad is not working
•
Make sure the touchpad is turned on. For more
information, see “Changing mouse, touchpad, or
pointing device settings” in your online
User Guide
.
The notebook is not responding when you click or tap on
the touchpad
•
Turn on the touchpad. For instructions on how to adjust
the touchpad settings, see “Changing mouse, touchpad,
or pointing device settings” in your online
User Guide
.
The pointer moves unexpectedly
•
Clean the touchpad with a damp cloth (water only) and
wipe it dry.
•
Adjust the touchpad settings. For instructions on how to
adjust the touchpad settings, see “Changing mouse,
touchpad, or pointing device settings” in your online
User Guide
.
Video
The projector or monitor is not working
•
Make sure that you have pressed
F
N
+F4
to activate the
external monitor option.
•
Make sure that the monitor is turned on and that the
video cable is connected correctly.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your notebook, follow
these recommendations before contacting Gateway Customer
Care:
•
Make sure that your notebook is connected correctly to
a grounded AC outlet that is supplying power. If you use
a surge protector, make sure that it is turned on.
•
If a peripheral device, such as a keyboard or mouse, does
not appear to work, make sure that all cables are
plugged in securely.
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