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Chapter 8: Troubleshooting

Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Audio

Audio troubleshooting is covered under

“Sound” on page 95

Battery

Battery troubleshooting is covered under

“Power” on page 93

CD drives

CD drive troubleshooting is covered under

“DVD drives” on page 80

Device installation

You have computer problems after adding a new device

Sometimes a new device, such as a PC Card, can cause a system resource
(IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.

To check IRQ usage:

Click

Start

, then click

Control Panel

. The Control Panel window

opens. If your Control Panel is in Category View, click

Performance and Maintenance

Click/Double-click

System

, click the

Hardware

tab, then click

Device Manager

. The Device Manager window opens.

Click

View

, then click

Resources by type

. Double-click

Interrupt

request (IRQ)

. All IRQs and their hardware assignments are

displayed.

Содержание Notebook

Страница 1: ...Gateway Notebook User Guide...

Страница 2: ......

Страница 3: ...of Authenticity 16 Finding your specifications 17 Accessories 18 3 Getting Started 19 Installing the battery 20 Connecting the AC adapter 21 Protecting from power source problems 23 Connecting the di...

Страница 4: ...rge 50 Recharging the battery 51 Recalibrating the battery 51 Changing batteries 53 Replacing the battery 53 Extending battery life 54 Conserving battery power 54 Using alternate power sources 55 Chan...

Страница 5: ...ment 82 Hard drive 83 Internet 85 Keyboard 86 Memory 87 Memory card reader 87 Modem dial up 87 Mouse 91 Networks 92 Passwords 92 PC Cards 92 Power 93 Printer 93 Sound 95 Status indicators 96 Touchpad...

Страница 6: ...iv www gateway com...

Страница 7: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help...

Страница 8: ...a greater battery life experience This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power Please read this manual carefu...

Страница 9: ...Gateway s online support is available 24 hours per day 7 days per week and provides the most current drivers product specifications tutorials and personalized information about your notebook Visit th...

Страница 10: ...audio CDs and installing a hard drive Product Support Click Product Support to view a list of all the products that Gateway supports Downloads Click Downloads then click My Downloads to get the latest...

Страница 11: ...eshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook To start Help and Support Cli...

Страница 12: ...ge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a lis...

Страница 13: ...arn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information...

Страница 14: ...8 www gateway com Chapter 1 Getting Help...

Страница 15: ...ng Out Your Gateway Notebook Identifying features Locating your notebook s model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your notebook Purc...

Страница 16: ...hones into this jack The built in speakers are turned off when speakers or headphones are plugged into this jack Memory card reader Insert a memory card from a digital camera MP3 player PDA or cellula...

Страница 17: ...kin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide a...

Страница 18: ...canner camera keyboard or mouse into these ports DVD CD RW or recordable DVD drive Insert CDs or DVDs into this drive For more information see Using the DVD drive on page 40 This drive may be a combin...

Страница 19: ...nt power to turn on the notebook LED off notebook is off Power connector Plug the AC adapter cable into this connector Component Icon Description Kensington lock slot Secure your notebook to an object...

Страница 20: ...the product model number For more information see Identifying your model on page 16 Hard drive bay The hard drive is located in this bay For more information see Replacing the hard drive kit on page 6...

Страница 21: ...e To access this guide click Start All Programs then click Gateway Documentation Keyboard Provides all the features of a full sized 86 key keyboard For more information see Using the keyboard on page...

Страница 22: ...this information if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code fo...

Страница 23: ...information about your notebook such as memory size memory type and hard drive size visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway document...

Страница 24: ...y If your programs are running more slowly than you think they should try adding more memory See Adding or replacing memory on page 59 for more information Printers You can attach almost any type of p...

Страница 25: ...he battery Connecting the AC adapter Connecting the dial up modem Connecting to a cable or DSL modem or to an Ethernet network Turning your notebook on and off Using the status indicators keyboard and...

Страница 26: ...ttery To install the battery 1 Close the LCD panel 2 Turn your notebook over so the bottom is facing up 3 Hold the battery label side down and slide it into the open battery slot until the battery cli...

Страница 27: ...ully charged before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life seems short even after being charged for three ho...

Страница 28: ...k in b Press FN F1 to toggle the status lights on and off 4 When you finish using your notebook for the first time turn off your notebook and leave your notebook connected to AC power until the power...

Страница 29: ...em to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Warning High voltages can enter your notebook through both the power cord and the modem connection To...

Страница 30: ...he modem 1 Insert one end of the modem cable into the modem jack on the left side of your notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with dig...

Страница 31: ...network jack that you can use to connect to a cable or DSL modem or to an Ethernet network To connect to a cable or DSL modem or to an Ethernet network 1 Insert one end of the network cable into the n...

Страница 32: ...to On Off mode However you can also set it to function in Standby Resume mode 3 If you are starting your notebook for the first time follow the on screen instructions to set up your notebook Tips Tri...

Страница 33: ...otebook Warning Do not work for long periods with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space arou...

Страница 34: ...er The Windows Task Manager dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X in the top right corner of the Windows Task Manager dialog box 6 If your notebook doe...

Страница 35: ...rk optional LED on Wireless network is turned on LED off Wireless network is turned off Caps lock LED on Caps lock is turned on LED off Caps lock is turned off Num lock LED on Numeric keypad is turned...

Страница 36: ...signed alternate functions including shortcut keys for Windows function keys for specific system operations and the Num Lock keys for the numeric keypad You can attach an external keyboard to the note...

Страница 37: ...ation see System key combinations on page 32 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a documen...

Страница 38: ...d off while traveling in an airplane 802 11G also known as wireless Ethernet or Wifi communication devices are examples of devices that provide wireless communication Important Your notebook came to y...

Страница 39: ...ying the CD or DVD Skip back one CD song or DVD track Skip ahead one CD song or DVD track Turn on Num Lock so you can use the numeric keypad Press this key combination again to turn off Num Lock The N...

Страница 40: ...onsists of a touchpad two buttons and a scroll zone When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the EZ Pad left and right buttons...

Страница 41: ...en click Gateway Documentation To Do this Move the pointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it t...

Страница 42: ...uchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it Tips Tricks You received your notebook with the EZ Pad touchpad set to only...

Страница 43: ...ou are using external speakers turn the knob on the front of the speakers OR Press the volume control on the notebook For more information see Front on page 10 Tips Tricks For instructions on how to a...

Страница 44: ...an airplane IEEE 802 11a IEEE 802 11b and IEEE 802 11g communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to othe...

Страница 45: ...Chapter 4 39 Using Drives and Ports Using DVD drives Using the media card reader Using a PC Card Viewing the display on a monitor or projector...

Страница 46: ...or one or more of the following logos If your drive has this logo This is your drive type Use your drive for Combination DVD CD RW drive Installing programs playing audio CDs playing DVDs accessing da...

Страница 47: ...hen press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important Some music CDs have copy protection software You may not be able to play these CDs on you...

Страница 48: ...D and DVD burning program Windows XP Windows Media Player or Windows Movie Maker to copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more information about...

Страница 49: ...he memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard and Secure Digital Inserting a memory card To use a memory card 1 Remove the protector from the memory card slot For the loc...

Страница 50: ...card pops out slightly 2 Pull the memory card out of the notebook 3 Insert the protector into the memory card slot Important Do not use the remove hardware icon in the taskbar to remove the memory ca...

Страница 51: ...k when changing most cards because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping...

Страница 52: ...n in the taskbar the PC Card name then click Stop OR Turn off your notebook 2 Release the eject button by pressing the PC Card eject button once 3 Eject the PC Card by pressing the eject button again...

Страница 53: ...or external monitor 1 Turn off your notebook 2 Plug the projector or monitor cable into the VGA port on your notebook For the location of the VGA port see Left side on page 11 3 Turn on your notebook...

Страница 54: ...properties such as Screen Resolution or Color Quality if necessary 10 Click OK Important Press FN F4 to switch between viewing the display on the LCD panel and viewing the display on the projector or...

Страница 55: ...Chapter 5 49 Managing Power Checking and recharging the battery Recalibrating the battery Changing batteries Extending the life of the battery...

Страница 56: ...og box opens Look at the power battery charge indicator see Right side on page 12 LED solid blue notebook is on and if the notebook is connected to AC power the battery is fully charged LED blinking b...

Страница 57: ...ge is not low you may need to recalibrate your battery You should also recalibrate the battery periodically to maintain the accuracy of the battery gauge To recalibrate the battery 1 Close all open fi...

Страница 58: ...rained reconnect your notebook to AC power 6 Charge the battery completely until the yellow battery status indicator goes out 7 When you are ready to use your notebook again do the following a From th...

Страница 59: ...off your notebook 2 Close the LCD panel 3 Turn your notebook over so the bottom is facing up 4 Slide the battery lock to the unlock position Warning Danger of explosion if battery is incorrectly repla...

Страница 60: ...ower To conserve power while using the battery to power your notebook Dim the display as low as is comfortable Remove PC Cards when you do not need them Many PC Cards use a small amount of power while...

Страница 61: ...r sources whenever possible If traveling internationally take electrical adapters Save the battery for times when you cannot use a power adapter If you plan on taking your AC power adapter also take a...

Страница 62: ...cuments that were open when you activated Hibernate mode Using power saving modes Always save your work before using Standby mode In Standby mode your notebook reduces or turns off the power to most d...

Страница 63: ...Chapter 6 57 Upgrading Your Notebook Adding and replacing memory Replacing the hard drive...

Страница 64: ...rostatic protection Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores a...

Страница 65: ...pacities and any module can be placed in the slot Use only memory modules designed for your Gateway notebook for upgrading your memory To add or replace memory modules 1 Follow the guidelines under Pr...

Страница 66: ...your notebook over so the bottom is facing up 6 Remove the battery For more information see Changing batteries on page 53 7 Remove the memory bay cover screw For the location of the memory bay see Bo...

Страница 67: ...gateway com Adding or replacing memory 9 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward 10 Pull the memory module out of t...

Страница 68: ...module does not fit make sure that the notch in the module lines up with the tab in the memory bay 12 Gently push the module down until it clicks in place 13 Replace the memory bay cover then replace...

Страница 69: ...For more information see Backing up files in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation 2 Follow the...

Страница 70: ...the hard drive connector then lift the hard drive kit out of your notebook 10 If your new hard drive already includes the hard drive kit bracket go to Step 15 OR If you need to move the hard drive ki...

Страница 71: ...o the notebook 16 Replace the hard drive bay cover and replace the cover screw 17 Insert the battery then turn your notebook over 18 Connect the power adapter modem cable and network cable then turn o...

Страница 72: ...66 www gateway com Chapter 6 Upgrading Your Notebook...

Страница 73: ...Chapter 7 67 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Protecting your notebook from viruses Updating Windows Restoring your system...

Страница 74: ...ome brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at t...

Страница 75: ...a damp lint free cloth to clean your notebook and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components Your notebook is cooled...

Страница 76: ...fore trying to use it again If the keyboard does not work after it dries you may need to replace it Cleaning the notebook screen To clean a notebook LCD screen use a soft cloth and water to clean the...

Страница 77: ...messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a docum...

Страница 78: ...n for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2004 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Vir...

Страница 79: ...you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 3 Follow the on screen instructions to update your Nor...

Страница 80: ...Start All Programs then click Windows Update 3 Follow the on screen instructions Restoring your system All programs that were preinstalled on your computer are available on the backup restore discs t...

Страница 81: ...Chapter 8 75 Troubleshooting Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems...

Страница 82: ...fore accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 58 After you complete any maintenance tasks...

Страница 83: ...secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the proble...

Страница 84: ...ter adding a new device Sometimes a new device such as a PC Card can cause a system resource IRQ conflict Check IRQ usage to determine if there is an IRQ conflict To check IRQ usage 1 Click Start then...

Страница 85: ...For more information see System key combinations on page 32 The screen resolution is not correct Change the screen resolution from the Display Properties dialog box The text on the display is dim or d...

Страница 86: ...mbinations on page 32 Make sure the notebook is not in standby or hibernate mode For more information see Changing power modes on page 56 The notebook may be sending its display to an external monitor...

Страница 87: ...e sure that the Windows volume control is turned up Make sure that Mute controls are turned off For more information about the mute setting see Front on page 10 Make sure that headphones are not plugg...

Страница 88: ...ur DVD drive s regional code must match the regional code of the disc The regional code for the disc is on the disc disc documentation or packaging If the DVD movie does not play the disc s regional c...

Страница 89: ...from the hard drive using Disk Cleanup Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Help and Support For more information about restoring deleted files...

Страница 90: ...ed correctly Remove it firmly reinsert it then restart your notebook For more information see Replacing the hard drive kit on page 63 If your notebook has been subjected to static electricity or physi...

Страница 91: ...ke sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help You see an Unable to locate host message and are unable to browse the...

Страница 92: ...ly Contact your ISP for technical support Keyboard The external keyboard does not work Make sure that the keyboard cable is plugged in correctly Remove all extension cables and switchboxes Clean the k...

Страница 93: ...page 59 You see a Not enough memory error message Close all programs then restart your notebook Memory card reader Drive letter for the memory card slot does not appear in the My Computer window Rebo...

Страница 94: ...is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Dialing Rules tab 3 Click the location from which you are dialing then click...

Страница 95: ...be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP for technical support See if the modem works with a different communications program The p...

Страница 96: ...odem diagnostics To run modem diagnostics 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and O...

Страница 97: ...ow opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Modems tab 3 Click the modem you want to adjus...

Страница 98: ...BIOS Setup utility is very secure with no easy way to recover a forgotten password You must return your notebook for repair Call Gateway Customer Care for instructions PC Cards You installed a PC Card...

Страница 99: ...to room temperature Check the power management settings Make sure that the battery is installed correctly For more information see Installing the battery on page 20 Make sure that the battery is fully...

Страница 100: ...he Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right c...

Страница 101: ...n online offline button that you need to press after adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack Make sure...

Страница 102: ...ettings Help and Support For more information about troubleshooting sound issues click Start then click Help and Support Type the keyword sound troubleshooter in the Search box then click the arrow Ti...

Страница 103: ...ed correctly to a grounded AC outlet that is supplying power If you use a surge protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not appear to work make...

Страница 104: ...troubleshooting steps Telephone numbers Gateway offers a wide range of customer service customer care and information services Automated troubleshooting system Warning To avoid bodily injury do not a...

Страница 105: ...ial service Get tutorial assistance for software issues billed by the minute 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Customer Care Talk to a Gatewa...

Страница 106: ...wing computer based training Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learnin...

Страница 107: ...Appendix A 101 Safety Regulatory and Legal Information Safety information Regulatory statements Notices...

Страница 108: ...insert objects of any kind into the notebook ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on thi...

Страница 109: ...ce statements Wireless Guidance Low power Radio transmitting type devices radio frequency RF wireless communication devices may be present embedded in your notebook system These devices may operate in...

Страница 110: ...on wireless devices Examples of common restrictions are listed below Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations req...

Страница 111: ...by the FCC The wireless devices installed in this system are intended to be used indoors In some areas use of these devices outdoors is prohibited Operation of this device is subject to the following...

Страница 112: ...different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shie...

Страница 113: ...e required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures...

Страница 114: ...y when wireless devices are on The power output of the wireless device or devices which may be embedded in your notebook is well below the RF exposure limits as set by Industry Canada Operation of thi...

Страница 115: ...le line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in s...

Страница 116: ...DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location EPA ENERGY STAR As an ENERGY STAR Partner Gateway has determined that this product meets...

Страница 117: ...ves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trad...

Страница 118: ...112 www gateway com Appendix A Safety Regulatory and Legal Information...

Страница 119: ...1 conserving power 54 icons 50 installing 53 latch 14 locating 14 managing power 54 monitoring charge 50 purchasing 18 recalibrating 51 recharging 21 51 release latch 14 replacing 53 bays battery 53 h...

Страница 120: ...12 external speakers 10 Firewire 12 flash drive 12 headphone 10 i Link 12 IEEE 1394 12 keyboard 12 microphone 10 modem 11 24 monitor VGA 11 47 mouse 12 network 13 25 power 13 21 printer 12 projector 4...

Страница 121: ...r 11 32 EZ Pad touchpad See touchpad F fan 11 faxes troubleshooting 89 files opening 35 troubleshooting 82 finding Help and Support topics 6 specifications 17 Firewire port 12 Fn key 31 32 folders ope...

Страница 122: ...ck 33 Standby 32 system 31 system key combinations 32 toggle display 32 Windows 31 L label model number 14 labels 16 laser printer 18 latch battery 14 LCD panel release 10 LCD panel cleaning 70 releas...

Страница 123: ...rus 71 Num Lock status indicator 29 33 system key 33 numeric keypad status indicator 29 using 31 O online help 5 7 opening files 35 folders 35 LCD panel 10 notebook 10 programs 35 shortcut menu 36 P p...

Страница 124: ...computer 68 general precautions 102 guidelines for troubleshooting 76 static electricity 58 scanner USB port 12 screen cleaning 70 resolution 48 troubleshooting 79 97 screen objects getting informati...

Страница 125: ...ut menu 36 right clicking 36 rocker switch 34 selecting screen objects 35 training CD 100 classroom 100 Gateway Learning Libraries 100 Learn With Gateway 100 troubleshooting audio 95 automated system...

Страница 126: ...ng 97 virus protecting against 71 removing 71 volume adjusting 10 37 adjusting modem 91 controls 10 37 muting 10 37 troubleshooting 95 W waking up notebook 27 Web site Gateway 3 Windows key 31 Product...

Страница 127: ......

Страница 128: ...MAN 3000 SER M210 USR GDE R1 11 04...

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