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Click the
Diagnostic
tab, then click
Query Modem
. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins
handshaking. Handshaking is a digital “getting acquainted” conversation
between the two modems that establishes connection speeds and
communication protocols. You may hear unusual handshaking sounds
when the modems first connect. If the handshaking sounds are too loud,
you can turn down the modem volume.
To turn down the modem volume:
1
Click
Start
, then click
Control Panel
. The Control Panel window
opens. If your Control Panel is in Category View, click
Printers
and Other Hardware
.
2
Click/Double-click the
Phone and Modem Options
icon, then click
the
Modems
tab.
3
Click the modem you want to adjust, then click
Properties
.
4
Click the
Modem
tab, then adjust the
Speaker volume
control.
5
Click
OK
twice to close the Phone and Modem Options dialog box.
Help and
Support
For more information about modem
troubleshooting, click Start, then click Help and
Support.
Type the keyword
modem troubleshooting
in
the Search box , then click
the arrow.