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Chapter 16: Troubleshooting

www.gateway.com

Telephone numbers

Gateway offers a wide range of customer service, technical support, and
information services.

Automated troubleshooting system

Telephone numbers

You can access the following services through your telephone to get answers
to your questions:

Service description

How to reach

Use an automated menu system and your telephone
keypad to find answers to common problems.

800-846-2118 (US)
877-709-2945 (Canada)

Resource

Service description

How to reach

Fax on demand
support

Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.

800-846-4526 (US)
877-709-2951 (Canada)

Gateway’s
fee-based
software tutorial
service

Get tutorial assistance for software issues
billed by the minute.

800-229-1103 (charged to
your credit card)
900-555-4695 (charged to
your telephone bill)

Gateway
Technical Support

Talk to a Gateway Technical Support
representative about a non-tutorial technical
support question. (See

“Before calling

Gateway Technical Support” on page 267

before calling.)

TDD Technical Support (for hearing impaired)
is available:

Weekdays 6:00 a.m. - 8:00 p.m. Central Time

Weekends 6:00 a.m. - 5:00 p.m. Central Time

800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)

800-846-1778 (TDD)

America Online

Get support for your America Online ISP
account

800-827-6364 (US)

888-265-4357 (Canada)

CompuServe

Get support for your CompuServe ISP account

800-848-8990 (US)

Sales,
accounting, and
warranty

Get information about available systems,
pricing, orders, billing statements, warranty
service, or other non-technical issues.

800-846-2000 (US)
888-888-2037 (Canada)

Содержание M505

Страница 1: ...Gateway M505 Notebook Customizing Troubleshooting user sguide ...

Страница 2: ......

Страница 3: ...ety precautions 18 Connecting the AC adapter 18 Protecting from power source problems 21 Starting your notebook 22 Waking up your notebook 23 Turning off your notebook 23 Restarting rebooting your notebook 24 Status indicators 25 Keyboard status indicators 25 LCD panel status indicators 27 Using the keyboard 28 Key types 29 System key combinations 30 Multi function buttons 31 Using the EZ Pad touc...

Страница 4: ...1 Creating folders 52 Copying and moving files and folders 53 Deleting files and folders 54 Browsing for files and folders 56 Searching for files 58 Using the Windows Search utility 59 Working with documents 61 Creating a new document 61 Saving a document 62 Opening a document 63 Printing a document 64 Shortcuts 65 5 Using the Internet 67 Learning about the Internet 68 Setting up an Internet accou...

Страница 5: ...s 97 Locating the controls 97 Understanding the AV controls LCD panel 99 Using the subwoofer 100 Using the Gateway M505 Music Player 101 Using the DVD CD RW or DVD RW CD RW drive 103 Identifying drive types 103 Inserting a CD or DVD 104 Listening to CDs 106 Using MUSICMATCH 108 Playing CDs 108 Creating MP3 music files 110 Editing track information 112 Building a music library 113 Changing the musi...

Страница 6: ...151 Changing power settings 152 Changing the power scheme 153 Changing alarm options 154 Changing advanced settings 155 Activating and using Hibernate mode 156 9 Traveling with Your Gateway M505 159 Packing your notebook 160 Traveling by air 160 Modem 160 Radio frequency wireless connections 161 Files 161 Security 162 Power 163 Additional tips 163 10 Customizing Your Gateway M505 165 Adjusting the...

Страница 7: ...nt you need for an access point wireless Ethernet network 189 Example peer to peer wireless Ethernet network 190 Equipment you need for a peer to peer wireless Ethernet network 191 For more information 191 Using your notebook on a network 192 Installing and configuring your notebook for Ethernet networking 192 Turning your wireless Ethernet emitter on or off 192 12 Moving From Your Old Computer 19...

Страница 8: ...storing Software 219 Using the Restoration CDs 220 Reinstalling device drivers 220 Updating device drivers 222 Reinstalling programs 223 Reinstalling Windows 225 15 Upgrading Your Gateway M505 229 Adding and removing a PC Card 230 Preventing static electricity discharge 232 Adding or replacing memory 234 Replacing the hard drive kit 238 16 Troubleshooting 243 Safety guidelines 244 First steps 245 ...

Страница 9: ...60 Operating system 260 Passwords 261 PC Cards 261 Power 262 Printer 263 Sound 265 Video 265 Telephone support 267 Before calling Gateway Technical Support 267 Telephone numbers 268 Tutoring and training 269 Self help 269 Tutoring 269 Training 270 A Safety Regulatory and Legal Information 271 Index 285 ...

Страница 10: ...viii ...

Страница 11: ...he features of your Gateway notebook How to locate your notebook s model and serial number How to locate the Microsoft Certificate of Authenticity How to locate the specifications for your notebook What accessories are available for your notebook Tips Tricks You can download an electronic copy of this guide from support gateway com support manlib ...

Страница 12: ...ermine the type of drive examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on page 103 LCD panel release latch Open the LCD panel by sliding the release latch IR sensor Sends and receives data in conjunction with an IR infrared device such as a PDA or IR printer Subwoofer bay The subwoofer is located in this bay LCD panel release latch DVD CD RW...

Страница 13: ...30 SD memory card reader SD Insert an SD Secure Digital memory card from a digital camera MP3 player PDA or cellular telephone into this memory card reader For more information see Using the SD memory card reader on page 134 Kensington lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot PC Card slot SD memory card reader Kensington lock slot ...

Страница 14: ...cription USB ports Plug USB Universal Serial Bus devices such as a diskette drive flash drive Iomega Zip drive printer scanner camera keyboard or mouse into these ports Ventilation fan Helps cool internal components Do not block or insert objects into these slots USB ports Ventilation fan ...

Страница 15: ...mation see Connecting the modem on page 35 Ethernet jack Plug a 10 100 Ethernet network cable into this jack For more information see Connecting to a wired Ethernet network on page 36 and Networking Your Gateway M505 on page 179 Microphone jack Plug a microphone into this jack Line in jack Connect an external audio input source such as a stereo to this jack so that you can record sound on your not...

Страница 16: ... devices such as a diskette drive flash drive Iomega Zip drive printer scanner camera keyboard or mouse into this port Parallel port Plug a parallel device such as a printer into this port IEEE 1394 ports Plug an IEEE 1394 also known as Firewire or i Link device such as a digital camcorder Iomega Zip drive or MP3 player into the 4 pin or 6 pin IEEE 1394 port For more information see Connecting a d...

Страница 17: ...bumps and vibrations Hard drive bay The hard drive is located in this bay For more information see Replacing the hard drive kit on page 238 Battery bay Insert the battery into this bay For more information see Changing batteries on page 147 Battery release latch Slide to release the battery Battery lock latch Slide to unlock the battery Memory bay cover Battery bay Battery lock latch Hard drive ba...

Страница 18: ...tures of a full sized 86 key keyboard For more information see Using the keyboard on page 28 Power button Press to turn the power on or off You can also configure the power button for Standby Resume mode For more information on configuring the power button mode see Changing power settings on page 152 Multi function buttons Status indicators Power button Keyboard Touchpad Speaker Speaker Audio cont...

Страница 19: ...lity of a mouse For more information see Using the EZ Pad touchpad on page 32 Audio controls The volume buttons control the volume level of the built in speakers and headphones plugged into the headphone jack The play pause back next and stop buttons may control multimedia programs such as Windows Media Player Windows CD Player MusicMatch and the DVD Player For more information see Using the audio...

Страница 20: ...need this information if you call for assistance Gateway serial number You can locate the Gateway serial number Printed on a white sticker on the bottom or back of your notebook Printed on the customer invoice that came with your notebook The invoice also contains your customer ID number Important The labels shown in this section are for informational purposes only Label information varies by mode...

Страница 21: ...fying your model www gateway com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system ...

Страница 22: ...r more information about your notebook such as memory size memory type and hard drive size visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications For more information see Using eSupport on page 43 ...

Страница 23: ...tte drive on page 132 Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or replacing memory on page 234 for more information Peripheral devices You can attach devices such as a keyboard mouse printer or monitor to your notebook Printers You can attach almost a...

Страница 24: ...g Out Your Gateway M505 www gateway com Laser printers and cartridges are more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents ...

Страница 25: ...ut your Gateway notebook Read this chapter to find out how to Connect the AC adapter Start and turn off your notebook Identify the status indicators Use the keyboard Use the EZ Pad touchpad Connect the modem Connect to an Ethernet network Install peripheral devices ...

Страница 26: ...t we recommend that a distance of 12 inches 30 cm be maintained between your notebook and the mobile phone When you move your notebook between environments with very different humidity or temperature ranges condensation may form on or within your notebook To avoid damaging your notebook allow sufficient time for the moisture to evaporate before using your notebook When traveling do not check your ...

Страница 27: ...o sunlight Replace only with a Gateway M505 battery to avoid risk of fire or explosion For more information see Changing batteries on page 147 Dispose of used batteries according to the manufacturer s instructions Do not dispose of batteries in a fire They may explode For more information see Changing batteries on page 147 Using the AC adapter Place the adapter in a ventilated area such as a deskt...

Страница 28: ...ic shock do not connect or disconnect any cables or perform maintenance or reconfiguration of your notebook during an electrical storm Connecting the AC adapter You can run your notebook using an AC adapter or your notebook s battery The battery was shipped to you partially charged You should use the AC adapter right away to fully charge the battery Allow 24 hours for the battery to fully charge W...

Страница 29: ...battery bay and press down until it snaps into place 3 Slide the battery lock into the locked position 4 Connect the power cord to the AC adapter Warning Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord o...

Страница 30: ...k in 7 When you finish using your notebook for the first time turn your notebook off and leave your notebook connected to AC power for at least 24 hours 8 If the battery charge indicator does not show a full charge after 24 hours contact Gateway Technical Support at support gateway com support ask_gateway asp Warning Do not attempt to disassemble the AC adapter The AC adapter has no user replaceab...

Страница 31: ... connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Warning High voltages can enter your notebook through both the power cord and the modem connection Protect your notebook by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an anten...

Страница 32: ...ress the power button located to the right of the keyboard The power button is preset to On Off mode However you can also set it to function in Standby Resume mode For instructions on changing the power button mode see Changing power settings on page 152 3 If you are starting your notebook for the first time follow the on screen instructions to set up your notebook Power button ...

Страница 33: ...de pressing the power button to wake it up For more information on changing power saving settings see Changing power settings on page 152 Turning off your notebook To turn off your notebook 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens 2 Click Turn Off Windows shuts down and turns off your notebook Important If for some reason you cannot use the Turn Off Compute...

Страница 34: ...indow opens that lets you close a program that is not responding 2 Click the program that is not responding 3 Click End Task 4 If your notebook does not respond turn it off wait ten seconds and turn it on again As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Important If your notebook does not turn off immed...

Страница 35: ...drive is being used and when a button has been pressed that affects how the keyboard is used Indicator Icon Description Wireless Ethernet The wireless Ethernet emitter is turned on Power The LED shows your notebook s power status LED on notebook is on LED blinking battery charge is very low LED off notebook is off Hard drive Caps lock Pad lock Battery charge Standby Power Wireless Ethernet ...

Страница 36: ... Hibernate mode Media activity The hard drive DVD CD RW or DVD RW CD RW drive is in use Battery charge The battery is charging Caps Lock Caps Lock is turned on Pad Lock Numeric keypad is turned on For more information see System key combinations on page 30 Indicator Icon Description ...

Страница 37: ...f the wireless Ethernet emitter Indicator Icon Description Wireless Ethernet The wireless Ethernet emitter is turned on Power The LED shows your notebook s power status LED on notebook is on LED blinking battery charge is very low LED off notebook is off Standby The notebook is in Standby or Hibernate mode Standby Power Wireless Ethernet ...

Страница 38: ...ernate functions including shortcut keys for Windows function keys for specific system operations and the Pad Lock keys for the numeric keypad You can attach an external keyboard to your notebook using a USB port You do not need to shut down your notebook to connect a USB keyboard Function keys System keys FN key Windows key Numeric keypad Application key Arrow keys LCD brightness keys Navigation ...

Страница 39: ...these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a system key such as MUTE STANDBY or NUMLK to perform a specific action Windows key Press this key to open the Windows Start menu This key can also be used in combination with other keys to ope...

Страница 40: ...to save power Press any key to turn the LCD panel backlight on Mute the sound Press the key combination again to restore the sound For more information see Adjusting the volume on page 90 Turn on Pad Lock so you can use the numeric keypad Press this key combination again to turn off Pad Lock The Pad Lock status indicator appears when this function is turned on Pause the text scrolling in a DOS scr...

Страница 41: ...g your wireless Ethernet emitter on or off on page 192 E mail Open your default e mail program Internet Open your default Web browser P1 This button is user programmable For more information about programming the buttons see Programming the multi function buttons on page 176 P2 This button is user programmable For more information about programming the buttons see Programming the multi function bu...

Страница 42: ...eway com Using the EZ Pad touchpad The EZ Pad consists of a touchpad and two buttons When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction Left touchpad button Right touchpad button Touchpad ...

Страница 43: ...d then continue moving your finger Select an object on the screen Position the pointer over the object Quickly press and release the left button once This action is called clicking Start a program or open a file or folder Position the pointer over the object Press the left button twice in rapid succession This action is called double clicking Access a shortcut menu or find more information about a...

Страница 44: ...onfiguration and other touchpad settings see Changing the touchpad settings on page 174 Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it To Do this ...

Страница 45: ...odem 1 Insert one end of the modem cable into the modem jack on the back of your notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your notebook then start your communications program Important To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Страница 46: ...ork 1 Insert one end of the network cable into the network jack on the back of your notebook 2 Insert the other end of the network cable into a network jack Ask your network administrator to help you select the correct network jack Important Your notebook is equipped with built in wireless Ethernet For information about connecting to a wired or wireless Ethernet network see Networking Your Gateway...

Страница 47: ...on about port locations see Checking Out Your Gateway M505 on page 1 IEEE 1394 and USB ports support plug and play and hot swapping which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your notebook will prompt you to install any software the device needs After doing this you ca...

Страница 48: ...ata with other IR equipped computers peripheral devices PDAs and cellular telephones To use FIR 1 Position the two IR equipped devices so their IR ports are no more than one meter three feet apart and the ports are pointed at each other 2 Use your file transfer software to transfer data between the two devices Fast infrared port ...

Страница 49: ...Help This chapter tells you about additional information resources available to help you use your notebook Read this chapter to learn how to access Help and Support Do More With Gateway Online help Gateway Web site ...

Страница 50: ...e Search box located at the top of any Help and Support screen then click the arrow button For each search you receive the following search result types Suggested Topics These topics are located in Help and Support and are relevant to your search topic Full text Search Matches These topics are located in Help and Support and contain the words you entered in the Search box Microsoft Knowledge Base ...

Страница 51: ...ateway notebook for digital music digital photography digital video gaming and other programs To access Do More With Gateway in Windows XP click Start then click Do More With Gateway Click the topics listed on the left side of the page to learn more about the software already installed on your notebook as well as partnerships and special offers available through Gateway ...

Страница 52: ...c or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Страница 53: ...ls and personalized information about your system Visit the Gateway eSupport Web site at support gateway com For more information about connecting to the Internet see Using the Internet on page 67 Using eSupport The eSupport site is divided into five major areas Support Home Downloads Contact Us Account Info PC Tools Each of these areas is represented by a menu across the top of the Web page ...

Страница 54: ...sive library of how to articles and videos on topics such as making audio CDs and installing a hard drive Downloads Click Downloads then click My Downloads to get the latest software updates for BIOS and driver upgrades By entering your serial number you get drivers specific to your system Click All Downloads to walk through a step by step wizard to locate your drivers Contact Us Click Contact Us ...

Страница 55: ...4 45 Windows Basics Read this chapter to learn how to Use the Windows desktop Manage files and folders Work with documents Use shortcuts ...

Страница 56: ... a real desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from this example depending on how your notebook is set up Help and Support For more information about the Windows XP desktop click Start then click Help and Support Type the keyword Windows desktop in the Search box then click the arrow ...

Страница 57: ...u opens and reveals related files programs or commands Desktop elements Description The taskbar is the bar at the bottom of the notebook display containing the Start button on the left and a clock on the right Other buttons on the taskbar represent programs that are running Click a program s button on the taskbar to open the program s window The Start button provides access to programs files help ...

Страница 58: ...ram that you use frequently To add icons to the desktop 1 Click Start then click All Programs 2 Right click press the right touchpad button the program that you want to add to the desktop Help and Support For more information about the Windows XP Start menu click Start then click Help and Support Type the keyword Windows Start menu in the Search box then click the arrow ...

Страница 59: ...s example shows the Local Disk C window which opens after you double click the Local Disk C icon in the My Computer window Every program window looks a little different because each has its own menus icons and controls Most windows include these items Help and Support For more information about desktop icons in Windows XP click Start then click Help and Support Type the keyword desktop icons in th...

Страница 60: ... shows the window title Clicking the minimize button reduces the active window to a button on the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire computer display Clicking the maximize button again restores the window to its former size Clicking the close button closes the active window or program Cl...

Страница 61: ...o have more drives such as a DVD CD RW To view the drives on your notebook Click Start then click My Computer on the Start menu To see the files and folders on a drive Double click the drive icon If you do not see the contents of a drive after you double click its icon click Show the contents of this drive Help and Support For more information about files and folders in Windows XP click Start then...

Страница 62: ...ck My Computer on the Start menu 2 Double click the drive where you want to put the new folder Typically Local Disk C is your hard drive and 3 Floppy A is your optional diskette drive If you do not see the contents of the drive click Show the contents of this drive 3 If you want to create a new folder inside an existing folder double click the existing folder If you do not see the contents of the ...

Страница 63: ...nt the file or folder to go you paste it there To copy a file or folder to another folder 1 Locate the file or folder you want to copy For more information see Viewing drives on page 51 and Searching for files on page 58 2 Right click press the right touchpad button the file or folder that you want to copy A pop up menu opens on the desktop 3 Click Copy on the pop up menu 4 Open the destination fo...

Страница 64: ...ck 6 Click Paste The file or folder you moved appears in its new location and is removed from its old location Deleting files and folders When you throw away paper files and folders you take them from the file cabinet and put them in a trash can Eventually the trash can is emptied In Windows you throw away files and folders by first moving them to the Windows trash can called the Recycle Bin where...

Страница 65: ...iles or folders from the Recycle Bin 1 Double click the Recycle Bin icon The Recycle Bin window opens and lists the files and folders you have thrown away since you last emptied it 2 Click the files or folders that you want to restore For instructions on how to select multiple files and folders see Shortcuts on page 65 3 Click File then click Restore Windows returns the deleted files or folders to...

Страница 66: ...folder that may be inside yet another folder and so on Windows drives folders and files are organized in the same way as a real file cabinet in that they may have many levels usually many more levels than a file cabinet in fact So you usually will have to search through levels of folders to find the file or folder that you need This is called browsing Caution Emptying the Recycle Bin permanently e...

Страница 67: ...t to find If you do not see the contents of a folder click Show the contents of this drive or Show the contents of this folder 3 Continue double clicking folders and their subfolders until you find the file or folder you want Help and Support For more information about browsing for files and folders in Windows XP click Start then click Help and Support Type the keyword files and folders in the Sea...

Страница 68: ...re they are stored on your hard drive you can use the Search utility to search by Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria to refine searches Files and folders found using this utility can be opened copied cut renamed or deleted directly from the list in the resul...

Страница 69: ... window opens Click All files and folders 2 If you want to search by file or folder name type in all or part of the file or folder name in the name box in the left pane of the window If you type all of the name Search will list all files and folders of that name If you type part of the name Search will list all of the file and folder names containing the letters you typed ...

Страница 70: ...ced search options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the Date the file was created or modified Size of the file Type of file such as a program or a text document Help and Support For more information about searching for files and folders in Windows XP click Start then click Help and ...

Страница 71: ...eate save open and print a document using Microsoft WordPad Similar procedures apply to other programs such as WordPerfect Microsoft Word and Microsoft Excel For more information about using a program click Help on its menu bar Creating a new document To create a new document 1 Click Start All Programs Accessories then click WordPad Microsoft WordPad starts and a blank document opens 2 Begin compo...

Страница 72: ...tton to open the Save in list then click the folder where you want to save the file If you do not see the folder you want browse through the folders listed below the Save in list 3 Type a new file name in the File name box 4 Click Save Help and Support For more information about saving documents in Windows XP click Start then click Help and Support Type the keyword saving in the Search box then cl...

Страница 73: ...ick Open 3 Click the arrow button to open the Look in list then click the folder you want to open If you do not see the folder you want browse through the folders listed below the Look in list 4 Double click the document file name The document opens Help and Support For more information about opening documents in Windows XP click Start then click Help and Support Type the keyword opening files in ...

Страница 74: ...inter documentation To print a document 1 Make sure that the printer is turned on and loaded with paper 2 Start the program and open the document 3 Click File then click Print The Print dialog box opens 4 Set the print options then click OK The document prints Help and Support For more information about printing documents in Windows XP click Start then click Help and Support Type the keyword print...

Страница 75: ... key then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item in the list Permanently delete a file or folder Click the file or folder then press SHIFT DELETE The file or folder is permanently deleted The file or folder is not stored in the Recycle Bin Rename a file or folde...

Страница 76: ...66 Chapter 4 Windows Basics www gateway com ...

Страница 77: ...tion about the Internet and the World Wide Web Read this chapter to learn how to Set up and access an Internet account using America Online Connect to a Web site using a browser Download files from the Internet Send and receive e mail using America Online ...

Страница 78: ...d use your TV cable or special telephone lines to connect to your ISP and access the Internet Cable and DSL modems connect to your notebook through an Ethernet jack and provide a faster connection speed than a standard telephone modem If you want to access the Internet you need A modem a device that connects your notebook to other computers or servers using a telephone DSL or cable line Important ...

Страница 79: ...rld Wide Web you need to set up an Internet account with an Internet service provider ISP If you have chosen America Online as an ISP follow these instructions to set up and connect to your account To set up a different ISP service or to transfer an existing account to this notebook contact the ISP directly If you set up an account with America Online an Internet e mail address is created for you ...

Страница 80: ...ct from your America Online Internet account Click X in the top right corner of the America Online window Your notebook disconnects from the Internet If you are using a service other than America Online check with your ISP for the correct procedure for disconnecting Important Make sure that your notebook disconnects correctly from your Internet account If you do not have an unlimited hours ISP acc...

Страница 81: ...Navigator or the browser built into America Online Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on a Web page called links or hyperlinks A link may be col...

Страница 82: ...ateway com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your notebook and displays the page on the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on your screen depends on the complexity of the Web page and other In...

Страница 83: ...to download 3 Create or locate the folder where you want to store the file on your notebook For more information see Working with files and folders on page 50 4 Click the link on the Web page for the file that you want to download 5 Follow the on screen instructions for saving the file in the folder that you want A copy of the file is downloaded to your notebook The time that it takes to transfer ...

Страница 84: ...vice provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with America Online might have an e mail address that is similar to this one Sending e mail To send e mail using America Online 1 Connect to your America Online account 2 Click Write 3 Type the e mail address of the recipient you want to...

Страница 85: ...ck Read 3 Double click the message you want to read For more information about managing and organizing your e mail messages see the online help in your e mail program Help and Support For general information about using e mail in Windows XP click Start then click Help and Support Type the keyword e mail in the Search box then click the arrow ...

Страница 86: ...76 Chapter 5 Using the Internet www gateway com ...

Страница 87: ...onfigure Fax Create and send a new fax Set up a fax cover page template Fax a document you scanned or created in another program Receive view and print a fax Help and Support For more information about sending and receiving faxes in Windows XP click Start then click Help and Support Type the keyword Fax in the Search box then click the arrow ...

Страница 88: ...ts Wizard opens OR If the Welcome to Microsoft Windows XP dialog box does not open click Start then click Control Panel The Control Panel window opens Click Double click Add and Remove Programs The Add or Remove Programs dialog box opens Click Add Remove Windows Components The Windows Components Wizard opens 3 Click Fax Services then click Next 4 Click Finish to exit the Windows Components Wizard ...

Страница 89: ... Start All Programs Accessories Communications Fax then click Fax Console The Fax Configuration Wizard opens 2 On the Welcome to Fax Configuration Wizard screen click Next The Sender Information screen opens 3 Type the information about yourself that you want to appear on your fax cover page then click Next The Select Device for Sending or Receiving Faxes screen opens Important The first time you ...

Страница 90: ...nformation This identifier information is required by law You can type up to 20 characters in the text box We suggest using eight characters for your identifier name followed by 12 characters for your telephone number 8 Click Next 9 If you set up your notebook to receive faxes type the receiving fax identifier information then click Next This identifier information is required by law and can be th...

Страница 91: ...can use the Send Fax Wizard to send a simple one page fax to one or more recipients To send a simple fax 1 Click Start All Programs Accessories Communications Fax then click Send a Fax The Send Fax Wizard opens 2 On the Welcome to Fax Configuration Wizard screen click Next The Recipient Information screen opens 3 Type the name and fax number of the recipient of your fax 4 If you need to use the ar...

Страница 92: ...k Next The Preparing the Cover Page screen opens 7 Click the arrow to open the Cover page template then click the cover page template you want to use 8 Type the subject text in the Subject line area 9 Type the message text in the Note area then click Next The Schedule screen opens 10 Select when you want to send the fax and a priority for the fax then click Next The Completing the Send Fax Wizard ...

Страница 93: ...om either the Send Fax Wizard or the Fax Configuration Wizard such as To or From add them to the page by using the Insert menu then move them to the appropriate place on your template You can also use the Insert menu to include information that is automatically calculated such as number of pages or date and time sent 3 If you want to include text that always appears on your cover page such as a le...

Страница 94: ...OK The Send Fax Wizard opens 5 Complete the wizard by following the instructions in Sending a simple fax on page 81 Faxing a scanned document To fax a document that you have scanned 1 Scan the document using the program for your scanner 2 With the scanned file open click File then click Print The Print dialog box opens 3 Click the arrow button to open the Name list then click the Fax printer 4 Cli...

Страница 95: ...ox 2 To view a fax click Inbox then double click the fax you want to view The fax viewer opens where you can view and print the fax Canceling a fax You can cancel a fax that you have set up to send at a time in the future To cancel a fax that has not been sent 1 If Fax is not open click Start All Programs Accessories Communications Fax then click Fax Console The Fax Console opens 2 Click Outbox th...

Страница 96: ... Printers and Other Hardware Click View installed printers or fax printers The Printers and Faxes window opens OR If your Control Panel is in Classic View double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click Fax then click Properties The Fax Properties dialog box opens 4 Click the Devices tab then click Properties The Modem dialog box opens 5 Specify the numbe...

Страница 97: ...Category View click Printers and Other Hardware Click View installed printers or fax printers The Printers and Faxes window opens OR If your Control Panel is in Classic View double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click Fax then click Properties The Fax Properties dialog box opens 4 Click the Devices tab then click Properties The Modem dialog box opens ...

Страница 98: ...88 Chapter 6 Sending and Receiving Faxes www gateway com ...

Страница 99: ...to Adjust the volume Record and play audio files Use Windows Media Player Use the Audio Video controls Use a DVD CD RW or DVD RW CD RW drive Play CDs and DVDs Create CDs Use the memory card reader or optional diskette drive Attach a digital camera or digital video camera to your notebook View the display on a monitor projector or television ...

Страница 100: ...d volume controls on the audio control panel For more information see Using the audio video controls on page 97 OR Use the mute button on the keyboard For more information see System key combinations on page 30 To adjust the overall volume level from Windows 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio...

Страница 101: ...l The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices 2 Click Double click the Adjust the system volume or Sounds and Audio Devices The Sounds and Audio Devices Properties dialog box opens Help and Support For more information about adjusting the volume in Windows XP click Start then click Help and Support Type the keyword adjusting volume...

Страница 102: ...just does not appear in the window click Options Properties the check box next to the audio device you want to adjust then click OK 5 Drag the volume level and balance sliders for the device you want to adjust For more information about the volume controls click Help in the window 6 Click X in the top right corner of the window to close it ...

Страница 103: ...ke an audio recording by speaking into the built in microphone or an optional external microphone To make an audio recording 1 Plug a microphone into the Microphone jack on your notebook For the location of the Microphone jack see Back on page 5 OR Use the built in microphone located on the LCD panel Microphone ...

Страница 104: ...n click Save As The Save As dialog box opens 6 Name the recording specify the location where you want to save the recording then click Save The recording is saved To play an audio recording in Sound Recorder 1 Open the Sound Recorder 2 Click File then click Open The Open dialog box opens 3 Click the file you want to play then click Open 4 Play the file by clicking play then stop playing the file b...

Страница 105: ...information about the using the Windows Media Player click Help To play a file using the Windows Media Player 1 Click Start All Programs then click Windows Media Player The Windows Media Player opens Help and Support For more information about making or playing an audio recording in Windows XP click Start then click Help and Support Type the keyword recording audio or playing audio in the Search b...

Страница 106: ...e file by clicking play then stop playing the file by clicking stop Important If the menu bar does not appear click the show menu bar button Help and Support For more information about playing audio and video using the Windows Media Player in Windows XP click Start then click Help and Support Type the keyword Media Player in the Search box then click the arrow ...

Страница 107: ... most of your audio video CD DVD MP3 and SD media Locating the controls Component Icon Description Source Selects the playback source DVD CD RW or DVD RW CD RW drive hard drive or SD memory card Play Pause Start or pause playing Stop Eject Stop playing or eject the CD or DVD Source LCD display Power Play pause Volume up down Mute Repeat Fast forward Fast rewind Stop eject Back Next ...

Страница 108: ...isplay Displays the current media status Power Turns the AV control panel on or off Volume down Press to decrease the volume Volume up Press to increase the volume Mute Mutes the sound coming out of the speakers Important The volume buttons control the volume level of the built in speakers and headphones plugged into the headphone jack The play pause back next and stop buttons may control multimed...

Страница 109: ...icates a CD is playing Video CD DVD Indicates a DVD or video CD is playing Track number Displays which track is playing Elapsed time Displays the amount of time the track has been playing Volume mute Displays the volume level and indicates if the sound has been muted SD memory card Indicates a file on the SD memory card is playing CD playback Indicates that a CD is playing Hard drive Audio CD Vide...

Страница 110: ... rumbling effect for certain special effects sounds such as explosions and trains To turn the subwoofer on Slide the subwoofer switch to the on position to turn the subwoofer on MP3 playback Indicates that an MP3 file is playing Playback progress Shows the progress of the playback Repeat Indicates if the media being played is repeat none repeat one track or repeat all tracks Component Description ...

Страница 111: ...eate the playlist for songs on the hard drive 1 Turn on your notebook 2 Use My Computer or Windows Explorer to copy or move the music files you want to play to your D hard drive 3 Click Start All Programs SMI Bluebird Playlist Editor then click Bluebird Playlist Editor The Playlist Editor window opens 4 Click Create The Create new Change existing dialog box opens 5 Type the name of the playlist in...

Страница 112: ...Playlist Name column To play your playlist CD R DVD R or SD memory card 1 Turn off your notebook 2 If you are playing a CD R DVD R or SD memory card insert the disc or card 3 Press the AV control panel Power button to turn on the audio system 4 Press the Source button to select the location of your music files It may take a few moments for the notebook to recognize a disc 5 Press the Play button T...

Страница 113: ...e type Use your drive for Combination DVD CD RW drive installing programs playing audio CDs playing DVDs accessing data and recording music and data to CD R or CD RW discs You cannot use this drive to create DVDs For more information see Creating CDs and DVDs using Nero Express on page 117 Combination DVD RW CD RW drive installing programs playing audio CDs playing DVDs accessing data recording mu...

Страница 114: ...rt a CD or DVD Carefully slide the disc in the slot with the label facing up The drive will lock the disc into place and pull it inside Important Some music CDs have copy protection software You may not be able to play these CDs on your notebook Activity indicator Eject button ...

Страница 115: ... CD or DVD Press the eject button The drive will push the disc outside Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up ...

Страница 116: ... Using MUSICMATCH on page 108 You can use the audio buttons on the front of your notebook to control how you play your CDs For more information see Using the audio video controls on page 97 To play a CD 1 Insert a CD into the DVD CD RW or DVD RW CD RW drive 2 If a dialog box opens with a list of CD players click Windows Media Player The Windows Media Player opens OR If a dialog box does not open w...

Страница 117: ...hear sound or you want to change the volume see Adjusting the volume on page 90 Help and Support For more information about playing CDs in Windows XP click Start then click Help and Support Type the keyword playing CDs in the Search box then click the arrow Play Stop Next Previous Mute Volume ...

Страница 118: ...tion on using MusicMatch see its online help Playing CDs You can use the MUSICMATCH program to play music CDs To play a music CD in Windows XP 1 To have MUSICMATCH automatically list the album artist and track names of your CD connect to the Internet before inserting your CD 2 Insert the music CD into the DVD CD RW or DVD RW CD RW drive on your notebook Important Some music CDs have copy protectio...

Страница 119: ...k OK The musicmatch window opens the CD begins playing and the names of the music tracks appear in the playlist area OR If a dialog box does not open click Start All Programs MUSICMATCH then click MUSICMATCH Jukebox The musicmatch window opens the CD begins playing and the names of the music tracks appear in the playlist area ...

Страница 120: ...act files without noticeably sacrificing quality MP3 files end in the file extension MP3 To create MP3 files 1 To have MUSICMATCH automatically list the album artist and track names of your CD then use that information for naming and storing your MP3 files connect to the Internet before inserting your CD 2 Insert a music CD into your DVD CD RW or DVD RW CD RW drive Important Some music CDs have co...

Страница 121: ...usicmatch window opens OR If a dialog box does not open click Start All Programs MUSICMATCH then click MUSICMATCH Jukebox The musicmatch window opens 4 If the CD is playing click Stop 5 In the MUSIC CENTER area under COPY click CD Files The MUSICMATCH recorder opens 6 Click to clear the check box for any track you do not want to record ...

Страница 122: ...files A progress bar appears next to each track as it is recorded Editing track information After you add a CD track as an MP3 file to your music library you can edit the track s information To edit track information 1 Open MUSICMATCH 2 If a CD is playing click the stop button 3 In the MUSIC CENTER area click the track you want to edit 4 Click Options Music Library then click Edit Track Tag s The ...

Страница 123: ...You can add music tracks to your music library by Creating MP3 files When you create MP3 files from the tracks on your music CD MUSICMATCH automatically adds these files to your music library Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the music library Downloading files from the Internet When you are connected to the Internet MP3 files that you download are ...

Страница 124: ...he music library display settings 1 In MUSICMATCH click Options then click Settings The Settings window opens 2 Click the Music Library tab 3 Click an arrow button to open a column list then click the category that you want to display in the column 4 When you have finished selecting categories click OK ...

Страница 125: ...t radio station click Broadcast Radio the appropriate category in the Broadcast Stations list the radio station then click the arrow in the play this station box MusicMatch connects to the station and plays the audio If you do not see Broadcast Radio drag the scroll bar on the left Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your po...

Страница 126: ... screen and control panel open OR To play a DVD using Windows Media Player click Start All Programs then click Windows Media Player The Windows Media Player opens 4 Insert a DVD into the DVD CD RW or DVD RW CD RW drive then click play The DVD plays Use the volume controls in the DVD player or the audio buttons on the front of your notebook to adjust the volume For more information on using the DVD...

Страница 127: ...ot use your notebook for other tasks while creating CDs or DVDs Important If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you may be violating copyright law and be subject to payment of damages and other remedies If you are uncertain about your rights contact your legal advisor Important Some CDs have copy protection software You cannot crea...

Страница 128: ...CD or DVD To create a data CD or DVD 1 Click Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Express opens 2 Insert a blank writable CD or DVD into your recordable drive 3 If a dialog box opens click Take no action then click OK ...

Страница 129: ...119 Creating CDs and DVDs using Nero Express www gateway com 4 Move your pointer over Data then click Data Disc The Disc Content screen opens ...

Страница 130: ...der that contains the files you want to add You can click the arrow to open the Location list then click a drive or folder or you can click folders in the Name list Press and hold the CTRL key to select multiple files 7 Click Add You can continue to select files and click Add 8 After you select all your files click Finished ...

Страница 131: ... 10 Click the arrow to open the Current recorder list then click your recordable drive 11 Click Burn The Burning Process screen opens and Nero Express burns the files to the CD 12 When a message tells you that the recording is complete click OK 13 Click Next to return the main Nero Express screen 14 Click Exit ...

Страница 132: ...ick Nero Express Nero Express opens 2 Click Copy entire disc The Select source and destination screen opens 3 Insert the music CD or data CD or DVD you want to copy into your recordable drive 4 Click the arrow to open the Source drive list then click the drive that contains your source disc 5 Click the arrow to open the Destination drive list then click your recordable drive ...

Страница 133: ...123 Creating CDs and DVDs using Nero Express www gateway com 6 Click Burn The Nero s Title and CD Database dialog box opens ...

Страница 134: ...your hard drive 8 A message prompts you to insert a CD or DVD Remove the source CD or DVD insert a blank writable CD or DVD then wait for the message box to close Nero Express copies the files from your hard drive to the writable CD or DVD 9 When a message tells you that the recording is complete click OK 10 Click Next to return to the main Nero Express screen 11 Click Exit ...

Страница 135: ...to your hard drive 1 Click Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Express opens 2 Insert the music CD that has the tracks you want to copy into your CD drive 3 If an Audio CD dialog box opens click Take no action then click OK 4 Click More The Nero Toolbar opens ...

Страница 136: ...126 Chapter 7 Using Multimedia www gateway com 5 Click the Save Tracks icon The Nero s Title and CD Database dialog box opens 6 Wait until the dialog box closes OR Click Cancel ...

Страница 137: ...the arrow button to open the Output file format list then click the format you want for the saved tracks 9 To record all the tracks click GO The recording process begins OR To record selected tracks hold down the CTRL key click the tracks you want then click GO The recording process begins 10 After the recording is complete click Close ...

Страница 138: ...hen click one of the following options Audio CD to create a music CD that will play on all CD players Nero Express converts MP3 and WMA files to Audio CD format Audio and Data CD to create a CD that contains tracks and data files You can play the music files in a CD player and you can view all files on your notebook MP3 Disc to create a CD using MP3 files You can play the CD on your notebook or a ...

Страница 139: ...129 Creating CDs and DVDs using Nero Express www gateway com The screen you use to add files opens ...

Страница 140: ...der that contains the files you want to add You can click the arrow to open the Location list then click a drive or folder or you can click folders in the Name list Press and hold the CTRL key to select multiple files 7 Click Add You can continue to select files and click Add 8 After you select all your files click Finished ...

Страница 141: ... 10 Click the arrow to open the Current recorder list then click your recordable drive 11 Click Burn The Burning Process screen opens and Nero Express burns the files to the CD 12 When a message tells you that the recording is complete click OK 13 Click Next to return the main Nero Express screen 14 Click Exit ...

Страница 142: ... control CD or DVD drive read speed and spin down time Nero InfoTool to find out about your drive capabilities and your notebook configuration To use these programs click Start All Programs Burn a CD or Data DVD Nero Programs then click the program you want For more information see the online help in the programs and the online user s guides To access the user s guides click Start All Programs Bur...

Страница 143: ...ess a file on the diskette click tap Start then click tap My Computer Double click Double tap the drive letter for example the A drive then double click double tap the file name 4 To remove the diskette make sure that the diskette activity indicator is off then press the diskette eject button Important If you need to use a diskette drive Gateway recommends purchasing a USB diskette drive To order ...

Страница 144: ...to the memory card slot with the label facing up and the arrow on the label pointing towards your notebook For the location of the memory card slot see Left side on page 3 2 To access a file on the memory card click Start then click My Computer Double click the drive letter for example the E drive then double click the file name OR To play music stored on a memory card see Using the Gateway M505 M...

Страница 145: ...onnect the other end of the cable to the USB port on the right side or back of your notebook 2 Use the program that came with your digital camera to transfer the pictures to your notebook OR Use the Scanner and Camera Wizard to transfer the pictures to your notebook OR If your digital camera appears as a drive on your notebook in the My Computer window see Working with files and folders on page 50...

Страница 146: ...ick Help and Support Type the keyword digital picture in the Search box then click the arrow Tips Tricks In Windows XP see Do More With Gateway for more information about using your notebook to edit store and print digital photos Click Start then click Do More With Gateway If you are in the Business Solutions view click Consumer Solutions Click Digital Photos ...

Страница 147: ...irewire or i Link port that can be used to connect to a digital video camera To find the location of the IEEE 1394 ports see Back on page 5 To connect a digital video camera Connect one end of the IEEE 1394 cable to your external source such as a video camera and connect the other end of the cable to one of the IEEE 1394 ports on the back of your notebook ...

Страница 148: ...sion The program starts 2 Use Pinnacle Expression to edit your video Important If Pinnacle Expression is not on your Start menu install it from the Pinnacle Expression CD Insert the CD into your DVD CD RW or DVD RW CD RW drive and follow the instructions in the setup wizard For more information on using Pinnacle Expression see its online help and the online guide located on the program CD Tips Tri...

Страница 149: ...ernal monitor 1 Turn off your notebook 2 Plug the projector or monitor cable into the VGA port on your notebook For the location of the VGA port see Back on page 5 3 Turn on your notebook 4 Plug the projector s or monitor s power cord into an AC power source and turn it on Windows XP recognizes the new hardware and searches for its driver You may need to install the driver from the disc supplied b...

Страница 150: ...st properties such as Screen Resolution or Color Quality if necessary 10 Click OK Important Press FN to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor Important If an external monitor or projector is connected your notebook turns off the LCD panel but does not enter Standby mode when the LCD panel is closed ...

Страница 151: ...your television or VCR 3 Turn on the television or VCR 4 Start your notebook 5 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 6 Click Double click the Display icon The Display Properties dialog box opens Important To turn on external video by default connect the television or other external video device befo...

Страница 152: ...142 Chapter 7 Using Multimedia www gateway com 7 Click the Settings tab 8 Click Advanced The Multiple Monitors and MOBILITY RADEON 9600 Properties dialog box opens ...

Страница 153: ...ick the Displays tab 10 Click the Enable TV button if it is not already enabled Important If the Enable TV and TV buttons are grayed out your notebook has not detected the television Make sure that the television is turned on and connected correctly Enable TV TV ...

Страница 154: ...K to close the Multiple Monitors and MOBILITY RADEON 9600 Properties dialog box 14 Click OK to close the Display Properties dialog box 15 Click X to close the Control Panel window Important If you are traveling internationally you may need to change the video standard For example many televisions in Asia use PAL instead of NTSC ...

Страница 155: ...should manage power consumption to get the most use out of the battery Read this chapter to learn how to Check and recharge the battery Change batteries Extend the life of the battery by conserving battery power and using alternate power sources Change power saving settings ...

Страница 156: ...charges while it is installed and your notebook is connected to AC power While the battery is recharging the battery charge indicator turns on and the battery icon in the taskbar has a lightning bolt Important If the power cord or battery icon does not appear on the taskbar click the show hidden icons button If the icon still does not appear make sure that Always show icon on the taskbar is checke...

Страница 157: ...hile changing the battery Warning Danger of explosion if battery is incorrectly replaced Replace only with a Gateway M505 battery Discard used batteries according to the manufacturer s instructions The battery used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 212 F 100 C or incinerate Dispose of used battery promptly Keep away from children ...

Страница 158: ...d is connected to AC power go to Step 2 OR If your notebook is on and is not connected to AC power save your work and turn off your notebook 2 Close the LCD panel 3 Turn your notebook over so the bottom is facing up 4 Slide the battery lock latch into the unlocked position then slide and hold the battery release latch ...

Страница 159: ...Lift the battery out of the bay 6 Place a recharged battery into the bay and press down until it snaps into place 7 Slide the battery lock latch into the locked position 8 Turn your notebook over 9 Open the LCD panel and press the power button ...

Страница 160: ... using Hibernate mode on page 156 Using the DVD CD RW or DVD RW CD RW drive only when necessary These drives use a large amount of power Recharging the battery often taking an extra battery and fully recharging the batteries before traveling For more information see Recharging the battery on page 146 and Changing batteries on page 147 Using alternate power sources To extend battery life use altern...

Страница 161: ...or more information on using Hibernate mode see Activating and using Hibernate mode on page 156 Using power saving modes Always save your work before using Standby mode In Standby mode your notebook reduces or turns off the power to most devices except memory However the information in memory is not saved to the hard drive If power is interrupted the information is lost When in Hibernate mode your...

Страница 162: ...ed power schemes or create a custom power scheme Alarms can alert you when the battery charge is low Advanced power settings let you assign different power saving modes to the power button and Standby system key You can also select which power saving mode is activated when you close the LCD panel Important The processor installed in your notebook may use Intel SpeedStep technology to conserve batt...

Страница 163: ...el window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click the Power Options icon The Power Options Properties dialog box opens 3 Click the arrow button to open the Power Schemes list then click the power scheme you want OR Set the timers then click Save As and type a name for the scheme 4 Click OK ...

Страница 164: ...n Category View click Performance and Maintenance 2 Click Double click the Power Options icon The Power Options Properties dialog box opens 3 Click the Alarms tab 4 Adjust the alarm settings 5 Click OK Help and Support For more information about changing the power scheme in Windows XP click Start then click Help and Support Type the keyword power scheme in the Search box then click the arrow ...

Страница 165: ...nce and Maintenance 2 Click Double click the Power Options icon The Power Options Properties dialog box opens 3 Click the Advanced tab 4 Click the arrow button to open a Power buttons list then click the power setting mode you want to use 5 Click OK Help and Support For more information about changing the alarm options in Windows XP click Start then click Help and Support Type the keyword alarm op...

Страница 166: ...trol Panel is in Category View click Performance and Maintenance 2 Click Double click the Power Options icon The Power Options Properties dialog box opens 3 Click the Hibernate tab Help and Support For more information about changing the power management settings in Windows XP click Start then click Help and Support Type the keyword power management in the Search box then click the arrow ...

Страница 167: ...g box then click the Power Schemes tab Click the arrow button to open a System hibernates list then click the time you want to use OR Open the Power Options Properties dialog box then click the Advanced tab Hibernate is now an option in the Power buttons lists As a manually selected power savings mode click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate Help and Suppo...

Страница 168: ...158 Chapter 8 Managing Power www gateway com ...

Страница 169: ...ble free Read this chapter to learn about Using the modem Using your radio frequency wireless connections Transferring files Protecting your notebook from loss and theft Managing your notebook s power efficiently Tips Tricks You can download an electronic copy of this guide from support gateway com support manlib ...

Страница 170: ...y asks you to start your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off your notebook for takeoff and landing Do not check your notebook as baggage Modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an acoustic handset coupler Ta...

Страница 171: ...ions require wireless devices to be turned off while traveling in an airplane IEEE 802 11a IEEE 802 11b and IEEE 802 11g communication devices are examples of devices which use wireless to communicate For instructions on how to turn off your wireless device see Turning your wireless Ethernet emitter on or off on page 192 Files Copy your working files from your desktop computer to your notebook bef...

Страница 172: ...ential files until you can be sure of privacy Use a startup password to restrict access to your notebook To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu then highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervisor password in order to set the us...

Страница 173: ...serving battery power on page 150 For information on using alternate power sources see Using alternate power sources on page 150 For information on monitoring the battery charge see Monitoring the battery charge on page 146 Additional tips If you plan to use several USB peripheral devices take a portable USB hub to provide additional USB ports Take a network cable if you need to connect to a netwo...

Страница 174: ...164 Chapter 9 Traveling with Your Gateway M505 www gateway com Take your System Restoration CDs in case you need to install an additional driver or software ...

Страница 175: ...vides information about customizing your notebook by changing settings in Windows Read this chapter to learn how to Change screen and display settings Change the background and screen saver Adjust the touchpad settings Add change and switch user accounts ...

Страница 176: ...ear adequately in 256 colors while color photographs need millions of colors to be displayed with optimum quality Windows lets you choose from several color depth settings We recommend that you use the 32 bit True Color setting at all times If the color in your images seems false or jumpy especially after you have played a game or run a video intensive program check the color depth setting and ret...

Страница 177: ...open the Color quality list then click the color depth you want 5 To save your changes click OK then click Yes Help and Support For more information about adjusting display settings in Windows XP click Start then click Help and Support Type the keyword changing display settings in the Search box then click the arrow ...

Страница 178: ...the smaller individual components of the screen such as icons and menu bars appear To adjust the screen resolution 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Settings tab 4 Drag the Screen resolution slider to the...

Страница 179: ... Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Appearance tab Help and Support For more information about adjusting screen resolution in Windows XP click Start then click Help and Support Type the keyword changing screen res...

Страница 180: ... color or font settings for the item d Click OK then click the Themes tab e Click Save As type a name for the new theme then click OK twice The new colors appear on your desktop Changing the desktop background You can change the Windows desktop background picture Windows provides several backgrounds or you can use pictures that you have created or retrieved from other sources To change the desktop...

Страница 181: ...sition list then click Stretch or Tile 6 If the picture you chose does not cover the entire screen and you did not choose to stretch or tile the image in Step 5 you can change the solid color behind the picture by clicking the arrow button to open the Color list then clicking a color 7 Click OK Help and Support For more information about changing the desktop background in Windows XP click Start th...

Страница 182: ...ow opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Screen Saver tab 4 Click the arrow button to open the Screen Saver list then click the screen saver you want Windows previews the screen saver 5 If you want to customize the screen saver click Settings then make your changes If the...

Страница 183: ...ime before the screen saver is activated click the up or down arrows next to the Wait box 8 Click OK Help and Support For more information about selecting a screen saver in Windows XP click Start then click Help and Support Type the keyword screen savers in the Search box then click the arrow ...

Страница 184: ...pointer speed left hand or right hand configuration and other touchpad settings To change your touchpad settings 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Mouse icon The Mouse Properties dialog box opens ...

Страница 185: ...uchpad settings 4 To modify a touchpad setting click the in front of a setting then modify the setting 5 Click OK to save changes Help and Support For more information about changing mouse settings in Windows XP click Start then click Help and Support Type the keyword mouse settings in the Search box then click the arrow ...

Страница 186: ...ulti function buttons For a description of the buttons see Multi function buttons on page 31 To program the multi function buttons 1 Click Start All Programs Launch Manager then click Launch Manager The Launch Manager utility opens 2 Click the arrow button to open a button list then click the program you want OR Click Add select a program the click OK 3 Click OK ...

Страница 187: ... not be available in other accounts If this happens install the program or device in the accounts that need it Files created in one account are not accessible from other accounts unless the files are stored in the Shared Documents folder The Shared Documents folder is accessible from all accounts on that computer and from other computers on the network To add delete or modify user accounts 1 Click...

Страница 188: ...ounts 1 Click Start then click Log Off The Log Off Windows dialog box opens 2 Click Switch User The Windows Welcome screen opens 3 Click the user account that you want to use When you switch between user accounts any programs that were running for the previous user continue to run ...

Страница 189: ...le Internet connection among the connected computers Read this chapter to learn about Benefits of using a network in your home small office or home office Types of network connections Purchasing additional network equipment Installing and configuring your notebook for Ethernet networking Turning the wireless Ethernet emitter on and off ...

Страница 190: ...nt Sharing drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using recordable media In addition you can map a drive on a networked computer to another computer and access the files as if they were located on the hard drive of the computer you are using Help and Support For more...

Страница 191: ...lti player games With a home network you can play multi player games Load a game like Microsoft Midtown Madness 2 on your computers and in minutes you and your friends can race in competing cars through the streets of San Francisco Help and Support For more information about sharing network devices in Windows XP click Start then click Help and Support Type the keyword sharing in the Search box the...

Страница 192: ... connect You are creating a network in an office or business where network speed is more important than moving about with your computer Your computer has an Ethernet jack for connecting to the network Wireless Ethernet network Create a wireless Ethernet IEEE 802 11a IEEE 802 11b or IEEE 802 11g network if You are looking for an alternative to installing cable for connectivity The ability to move a...

Страница 193: ...hernet components To create a wired Ethernet network you or your electrician must Install special Ethernet cables in your home or office Install an Ethernet card in each of your desktop computers if your computers do not already have built in Ethernet jacks Install an Ethernet PC Card in each of your notebooks or convertible tablet PCs if your notebooks or convertible tablet PCs do not already hav...

Страница 194: ... control point for the network Attached to the router are all of your computers or Ethernet ready devices Also connected to the router is a cable or DSL modem that provides access to the Internet Tips Tricks To add the ability to access a wireless Ethernet network to your wired Ethernet network connect an access point to the router switch or hub For more information about accessing a wireless Ethe...

Страница 195: ...ernet A built in firewall to protect the computers on your network from intruders trying to access your data over the Internet Built in switching with enough ports for all computers and devices on the network so you will not have to purchase a hub or switch If you did not purchase a router that includes built in switching or if the router does not have enough ports to attach all your computers an ...

Страница 196: ...o your patio without having an Ethernet jack available Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11a IEEE 802 11b and IEEE 802 11g communication devices are examples of devices that provide wireless communication For instructions to...

Страница 197: ...EE 802 11g networks IEEE 802 11b 11 Mbps 2 4 GHz Large number of access points already exist in airports college campuses and businesses Compatible with IEEE 802 11g networks Longer range 100 to 150 feet than IEEE 802 11a Possible interference from cordless phones and microwaves Not compatible with IEEE 802 11a networks IEEE 802 11g 54 Mbps 2 4 GHz Compatible with IEEE 802 11b networks Longer rang...

Страница 198: ...entral control point for the network Attached to the access point is the cable or DSL modem that provides access to the Internet Each of the computers or Ethernet ready devices communicate with the access point using radio waves If your computer does not have built in wireless Ethernet capabilities you need to add a wireless PCI card desktop PC card notebook or USB adapter Tips Tricks If you want ...

Страница 199: ...et PC that does not have wireless Ethernet built in A wireless Ethernet access point to connect your wireless Ethernet network to the Internet or a wired Ethernet network Important IEEE 802 11b and IEEE 802 11g use the same radio frequency IEEE 802 11a uses a different radio frequency than IEEE 802 11b and IEEE 802 11g All wireless Ethernet components must use the same frequency A combination of I...

Страница 200: ...Use a peer to peer also known as ad hoc wireless Ethernet network if you are setting up or joining a temporary computer to computer network This type of network does not include access into a wired network or the Internet You can create this type of network to quickly move files from one computer to another ...

Страница 201: ...stalled in each notebook or convertible tablet PC that does not have wireless Ethernet built in For more information For more information about purchasing equipment for your home or office Ethernet network discuss your particular needs with your Gateway representative In addition several books and Internet sites are dedicated to networking for example www homenethelp com See these sources for more...

Страница 202: ...y wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11a IEEE 802 11b and IEEE 802 11g communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful o...

Страница 203: ...ings a printer or other peripheral devices and other unique computer settings that you want to move from your old computer to your new one Read this chapter to learn about Using the Files and Settings Transfer Wizard Transferring Files Transferring Internet Settings Installing your old printer or scanner Installing your old programs ...

Страница 204: ... copying them to removable media such as a diskette writable CD USB flash drive or Zip disk or by using a home network For more information see Creating CDs and DVDs using Nero Express on page 117 and Networking Your Gateway M505 on page 179 Finding your files Many programs automatically save your personal data files in the My Documents folder Look in your old computer s My Documents folder for pe...

Страница 205: ...he My Documents window opens and displays many of your saved personal data files 4 Copy your personal data files to removable media or to another computer on your network You can often identify different data file types by looking at the file s extension the part of the file name following the last period For example a document file might have a DOC extension and a spreadsheet file might have an X...

Страница 206: ...computer to your new one Setting up your ISP If your current Internet service provider ISP software came preinstalled on your new notebook run that setup program If it asks to set up a new account or an existing one choose to set up an existing account If your current ISP software is not preinstalled on your new notebook locate the original Internet setup program provided by your local ISP or cont...

Страница 207: ...g the old information or using your old computer to send the e mail messages to yourself then using your new notebook to retrieve the e mail messages Transferring your Internet shortcuts You can export and import your old Netscape Navigator bookmarks or Microsoft Internet Explorer favorites For more information see your Internet browser program s online help Installing your old printer or scanner ...

Страница 208: ...your printer then turn on your notebook 4 If Windows detects your printer install your printer by following the on screen instructions You are finished OR If Windows does not detect the printer go to the next step 5 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 6 Click Double click the Printers and Fa...

Страница 209: ...should contain any serial numbers or product ID keys that may be required for program installation and registration Remember to check the publisher s Web site for important program updates If you have trouble after installing your old programs you can restore your notebook s previous settings using System Restore Help and Support For more information about installing a printer in Windows XP click ...

Страница 210: ...200 Chapter 12 Moving From Your Old Computer www gateway com ...

Страница 211: ...is chapter provides basic information about maintaining your notebook hardware and software Read this chapter to learn how to Care for your notebook Protect your notebook from viruses Manage hard drive space Back up files Clean your notebook ...

Страница 212: ...ost or corrupted Avoid subjecting your notebook to extreme temperature changes The case and LCD panel can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spil...

Страница 213: ... task Monthly When needed See Check for viruses X X page 204 Manage hard drive space X page 207 Clean up hard drives X X page 208 Scan hard drive for errors X X page 209 Defragment hard drive X X page 211 Back up files X X page 213 Clean computer case X page 215 Clean keyboard X page 216 Clean notebook screen X page 216 Clean mouse X page 216 ...

Страница 214: ...ogram to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating the Norton AntiVirus program to protec...

Страница 215: ...can for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2003 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Viruses area then under Actions click Scan Scan for viruses Scan ...

Страница 216: ...at least 30 seconds 3 Turn on your notebook and rescan for the virus To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 3 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 4 When the program has fini...

Страница 217: ...ral utilities you can use to manage your hard drive Checking hard drive space To check hard drive space 1 Click Start then click My Computer The My Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears ...

Страница 218: ...uter window opens 2 Right click the hard drive that you want to delete files from for example Local Disk C then click Properties The Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens 4 Make sure that the check box beside each file type you want to delete is selected For more information about file types you can delete read the descriptions in the...

Страница 219: ...k If you use your notebook less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems To check the hard drive for errors 1 Click Start then click My Computer The My Computer window opens 2 Right click the hard drive that you want to check for errors for example Local Disk C then click Properties The Properties dialog box opens Help and Support For mor...

Страница 220: ...e several minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 6 Correct any problems that are found by following the on screen instructions 7 Click OK Help and Support For more information about checking the hard drive for errors in Windows XP click Start then click Help and Support Type the keyword checking for disk errors in the Se...

Страница 221: ...ather than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmente...

Страница 222: ...ows its progress on the computer display When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes then click the X in the top right corner to close the Disk Defragmenter window Help and Support For more information about defragmenting the hard drive in Windows XP click Start then click Help and Support Type the keyword defragmenting in the Search box then click the...

Страница 223: ...ive to do a complete hard drive backup For more information see Creating CDs and DVDs using Nero Express on page 117 If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit the Accessories Store at accessories gateway com Using the Scheduled Task Wizard The Scheduled Task Wizard lets you schedule maintenance tasks suc...

Страница 224: ...d Task Wizard opens 3 Click Next then click the task or program you want to schedule and follow the on screen instructions to customize the task Important Your notebook must be on during scheduled tasks If your notebook is off scheduled tasks will not run Help and Support For more information about using the Scheduled Tasks Wizard in Windows XP click Start then click Help and Support Type the keyw...

Страница 225: ...nents Use a damp lint free cloth to clean your notebook and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your notebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip a...

Страница 226: ... dries you may need to replace it Cleaning the notebook screen Use a soft cloth and water to clean the computer screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If you have a mouse and the mouse pointer begins moving erratically across the notebook screen or becomes difficult to control precisely cleaning the mouse will li...

Страница 227: ...ining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 5 Replace the mouse ball and lock the retaining ring into place Mouse rollers ...

Страница 228: ...218 Chapter 13 Maintaining Your Gateway M505 www gateway com ...

Страница 229: ...learn how to Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows If you are not comfortable with the procedures covered in this chapter seek help from a more experienced computer user or a computer service technician ...

Страница 230: ... that there is a problem with a device driver Important Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs make sure that you have tried these steps first Use the diagnostics and troubleshooting tools found in Help and Support For more information about diagnostics and troubleshooting tools in Windows XP click Start then click Help and Support Type the keywo...

Страница 231: ...ere d is the drive letter of your DVD CD RW or DVD RW CD RW drive 4 Click OK 5 If this is the first time you have inserted the red Drivers and Applications CD accept the End User License Agreement EULA by clicking Yes I accept it then clicking Continue The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears 6 Select a single device driver to ...

Страница 232: ...r DVD RW CD RW drive 4 Click OK 5 If this is the first time you have inserted the red Drivers and Applications CD accept the End User License Agreement EULA by clicking Yes I accept it then clicking Continue The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears 6 Click the Web Updates tab Help and Support For more information about reinstal...

Страница 233: ...ctions on each CD If you want to reinstall a program uninstall the old version first To reinstall programs from the Drivers and Applications CD 1 If you just reinstalled Windows go to Step 4 Otherwise go to the next step 2 Click Start Control Panel then click Add or Remove Programs 3 In the Currently Installed Programs list click the program you want to uninstall then click Change Remove and follo...

Страница 234: ...lect these programs click Manual Installation 10 Click Install 11 Follow any additional on screen instructions Depending on the programs you are reinstalling you may only need to restart your notebook to complete the installation However if a setup wizard opens when you restart your notebook follow the on screen instructions To reinstall other programs from a CD 1 If you just reinstalled Windows g...

Страница 235: ...t the problem you can use the Restoration CDs to reinstall Windows and other software The Restoration CDs step you through reinstalling Windows XP If you are reinstalling Windows XP the Restoration CDs automatically reinstall the hardware device drivers and some programs as well You can install any remaining programs by using the program CDs that came with your notebook To reinstall your programs ...

Страница 236: ...or DVD drive then press any key to continue 12 When prompted accept the License Agreement by pressing Y 13 Wait while the setup program copies files to your hard drive When your notebook restarts do NOT press any key to boot from CD 14 When prompted insert the red Drivers and Applications CD then click Continue The Gateway Application Loader automatically installs your drivers and programs Your no...

Страница 237: ...227 Reinstalling Windows www gateway com 17 Install other software such as Microsoft Works Suite and gaming software by following the instructions in To reinstall other programs from a CD on page 224 ...

Страница 238: ...228 Chapter 14 Restoring Software www gateway com ...

Страница 239: ...grading Your Gateway M505 This chapter provides information about adding hardware devices to your notebook Read this chapter to learn how to Add and remove PC Cards Add and replace memory Replace the hard drive ...

Страница 240: ...otebook when changing most cards because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with t...

Страница 241: ... in the taskbar the PC Card name then click Stop OR Turn off your notebook 2 Press the PC Card eject button once to release the eject button 3 Press the PC Card eject button again to eject the PC Card Important If the remove hardware icon does not appear on the taskbar click the show hidden icons button ...

Страница 242: ...r workbench or other grounded object Unplug the power cord and the modem and network cables Remove the battery For more information see Changing batteries on page 147 Disconnect all peripheral devices and remove any PC Cards Warning ESD can permanently damage electrostatic discharge sensitive components in your notebook Prevent ESD damage by following ESD guidelines every time you install memory o...

Страница 243: ...s carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface ...

Страница 244: ...ous capacities and any module can be placed in the memory bay To add or replace memory modules 1 Follow the instructions under Preventing static electricity discharge on page 232 2 Turn off your notebook disconnect the AC adapter and modem and network cables 3 Turn your notebook over so the bottom is facing up Important Use only memory modules designed for the Gateway M505 for upgrading your memor...

Страница 245: ...35 Adding or replacing memory www gateway com 4 Remove the battery For more information see Changing batteries on page 147 5 Loosen the two memory bay cover screws then remove the memory bay cover Screws ...

Страница 246: ...15 Upgrading Your Gateway M505 www gateway com 6 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward 7 Pull the memory module out of the slot ...

Страница 247: ...e module does not fit make sure that the notch in the module lines up with the tab in the memory bay 9 Gently push the module down until it clicks in place 10 Replace the memory bay cover and tighten the cover screws 11 Insert the battery then turn your notebook over 12 Connect the power adapter and modem and network cables then turn on your notebook Important Use only memory modules designed for ...

Страница 248: ... with a higher capacity drive To replace the hard drive kit 1 Follow the instructions under Preventing static electricity discharge on page 232 2 Turn off your notebook disconnect the AC adapter and modem and network cables 3 Turn your notebook over so the bottom is facing up 4 Remove the battery For more information see Replacing the battery on page 148 Hard drive ...

Страница 249: ...ng the hard drive kit www gateway com 5 Remove the hard drive kit screw 6 Slide the old hard drive kit out of the notebook Tips Tricks Use a magnetic screwdriver or turn the notebook over to remove the screw Screw ...

Страница 250: ...ard drive already includes the hard drive kit bracket go to Step 12 OR If you need to move the hard drive kit bracket from your old hard drive kit to your new hard drive go to Step 8 8 Remove the two screws that secure the hard drive to the hard drive kit bracket Screw Screw ...

Страница 251: ...ure the bracket to the drive 12 Slide the new hard drive kit into the bay 13 Replace the screws that secure the hard drive kit to your notebook 14 Insert the battery and turn your notebook over 15 Connect the power adapter and modem and network cables then turn on your notebook 16 See Reinstalling Windows on page 225 for instructions on installing Windows your drivers and your applications ...

Страница 252: ...242 Chapter 15 Upgrading Your Gateway M505 www gateway com ...

Страница 253: ...is chapter to learn how to Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do not correct the problem see Getting Help on page 39 for more information about how to get help ...

Страница 254: ... internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 232 After you complete any maintenance tasks where you remove the memory bay cover or hard drive kit make sure that you replace the cover or hard drive kit reinstall any screws then replace the battery before you start your notebook Warning Do not try to tro...

Страница 255: ...r removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Software support tools Your notebook may include the following support tool to help you diagnose and fix problems PC Doctor is a comprehensive hardware diagnostic and system informat...

Страница 256: ...e 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click System click the Hardware tab then click Device Manager The Device Manager window opens 3 Click View then click Resources by type Double click Interrupt request IRQ All IRQs and their hardware assignments are displayed Help and Sup...

Страница 257: ...le into the port then try to access the diskette again You see an Access Denied or Write protect error message Move the write protection tab in the upper right corner of the diskette down unprotected The diskette may be full Delete unnecessary files on the diskette and try again Not all diskettes are IBM compatible Make sure that the diskette you are using is IBM compatible Try a different diskett...

Страница 258: ...ontrast using the system keys For more information see System key combinations on page 30 Change the display settings For more information see Adjusting the screen and desktop settings on page 166 Move your notebook away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves The display has pixels that are always dar...

Страница 259: ...control on your notebook is turned up For more information see System key combinations on page 30 or Using the audio video controls on page 97 Make sure that the Windows volume control is turned up For more information see Adjusting the volume on page 90 Make sure that Mute controls are turned off For more information about the mute setting see System key combinations on page 30 Using the audio vi...

Страница 260: ...tebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD CD RW or DVD RW CD RW drive s regional code must match the regional code of the disc The regional code for the disc is on the disc disc documentation or packaging If the DVD movie does not play the disc s regional code and your DVD CD RW or DVD RW CD RW drive s regional code...

Страница 261: ...le cannot be restored To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from If the Recycle Bin was emptied before you tried to restore a file the file cannot be restored Help and Support For more information about restoring deleted files in Windows XP click St...

Страница 262: ...the hard drive for errors on page 209 The hard drive cannot be accessed or you see a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart your notebook Make sure that the hard drive is installed correctly Remove it firmly reinsert it then restart your notebook For more information see Replacing the hard drive kit on page 238 If your notebook has...

Страница 263: ...m cable is plugged into the modem jack and not the Ethernet network jack See Back on page 5 to make sure that the connections have been made correctly Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone If you have the call waiting feature on your telephone line make sure that it is disabled Make sure that you are not using a digital rollover or P...

Страница 264: ...e service The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your notebook People are sending you e mail messages but you have not received any mail Click the receive button in your e ...

Страница 265: ...Memory You see a Memory error message Make sure that the memory modules are inserted correctly in the memory bay slots For more information see Adding or replacing memory on page 234 Use PC Doctor or a third party diagnostic program to help determine if a memory module is failing For more information see Adding or replacing memory on page 234 You see a Not enough memory error message Close all pro...

Страница 266: ...uch as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set appropriately To check the dialing properties 1 Click Start then click Control Panel The Control Panel window op...

Страница 267: ... telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service Try connecting with the modem at a lower connection speed If reducing the connect speed lets you connect call your telephone service The telephone line may be too noi...

Страница 268: ...er over the Dial Up Networking icon located next to the clock on your taskbar Your modem connection speed appears Your fax communications program only sends and receives faxes at 14 400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your notebook Make sure that the line connected to the modem is workin...

Страница 269: ...em is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To...

Страница 270: ...ion see Cleaning the mouse on page 216 Some mouse pad patterns confuse optical mice Try the mouse on a different surface Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help Operating system The program I am working in has stopped responding but the cursor moves and other programs work The program has...

Страница 271: ... not accept your password Make sure that CAPS LOCK and PAD LOCK are turned off then retype the password You forgot your startup password The password feature which is set in the BIOS Setup utility is very secure with no easy way to recover a forgotten password You must return your notebook for repair Call Gateway Technical Support for instructions PC Cards You installed a PC Card and now your note...

Страница 272: ...fully recharged For more information see Recharging the battery on page 146 The battery seems to run down very quickly Peripheral devices and programs that make heavy use of the hard drive drain the battery more quickly Use AC power whenever possible and readjust the Power Properties to Max Battery when AC power is unavailable For more information see Changing power settings on page 152 The batter...

Страница 273: ...battery Hibernate power status indicator is blinking blue Press and hold the Power button for about a second to resume operations and charge the battery Printer The printer will not turn on Make sure that the printer is online Many printers have an online offline button that you may need to press Make sure that the power cable is plugged into an AC power source The printer is on but will not print...

Страница 274: ... sure that the printer is not set to work offline To make sure that the printer is not set to work offline 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to use If the m...

Страница 275: ...audio video controls on page 97 Make sure that the Windows volume control is turned up For more information see Adjusting the volume on page 90 Make sure that Mute controls are turned off For more information about the mute setting see System key combinations on page 30 or Using the audio video controls on page 97 or Adjusting the volume on page 90 Video The external monitor is not working Make su...

Страница 276: ... television is turned on and that the S Video cable is connected correctly Televisions in different countries use different standards If you are traveling you may need to change the TV Out mode For more information see Viewing the display on a television on page 141 ...

Страница 277: ...tware from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your ...

Страница 278: ...tutorial assistance for software issues billed by the minute 800 229 1103 charged to your credit card 900 555 4695 chargedto your telephone bill Gateway Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question See Before calling Gateway Technical Support on page 267 before calling TDD Technical Support for hearing impaired is available We...

Страница 279: ...ware In many cases additional product information and online documentation for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site Tutoring For help on using hardware or software that came with your Gateway notebook contact Gateway s fee based tutorial hotline 800 229 1103 rate charged per minute charged to a major cred...

Страница 280: ...ograms including Microsoft Word Excel and PowerPoint www gateway com store Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Training from Learn Gateway More than 450 online courses are available from Learn Gateway All you have to do is go online and log in You select the subject matt...

Страница 281: ...the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system ...

Страница 282: ...e appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and b...

Страница 283: ...ries recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Страница 284: ...embedded into your notebook emit less energy than is allowed in radio frequency safety standards and recommendations Gateway believes these devices are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body including bystanders for use of a wire...

Страница 285: ...r system check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country Warning If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Warning Wireless devices are not user servicea...

Страница 286: ...erence and 2 this device must accept any interference received including interference that may cause undesired operation of the device Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a resi...

Страница 287: ...panies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway M505 This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Cha...

Страница 288: ...e telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipmen...

Страница 289: ...ed in your notebook is well below the RF exposure limits as set by Industry Canada Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Warning To prevent radio interference to licensed service or co channel ...

Страница 290: ...with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this eq...

Страница 291: ...F exposure limits as set by SCT Unintentional emitter At this time there are no mandatory requirements for Unintentional Emitters However this device does comply with multiple requirements for other countries and regions as listed on the system label and in the user s manual Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards incl...

Страница 292: ...gulatory and Legal Information www gateway com California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer and or birth defects or reproductive harm ...

Страница 293: ...ed trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Netwo...

Страница 294: ...284 Appendix A Safety Regulatory and Legal Information www gateway com ...

Страница 295: ...dphone jack 6 microphone jack 5 muting 30 90 98 next button 98 pause button 97 play button 97 playing 93 95 106 recording 93 stop button 97 streaming 181 troubleshooting 265 using controls 97 volume down button 98 volume up button 98 audio CD See CD audio file streaming 181 AVI file 95 B background 170 backing up files 132 213 battery alarm options 152 154 alternate power sources 150 bay 7 148 cha...

Страница 296: ... memory card 255 troubleshooting PC Card 261 care and maintenance 163 carrying case 13 CD adding tracks to your library 113 cleaning 251 copying 122 creating audio 128 creating data 118 creating label 132 creating music 128 editing track information 112 inserting 104 playing audio with MusicMatch 108 playing music 106 troubleshooting 249 CD drive identifying 103 testing 132 testing speed 132 troub...

Страница 297: ...5 modem 5 35 monitor VGA 5 139 mouse 4 6 network 5 36 parallel 6 power 5 18 printer 4 6 projector 139 scanner 4 6 speaker 6 S Video TV out 5 141 troubleshooting 253 USB 4 6 37 VGA 5 139 video camera 6 137 138 Zip drive 4 6 copying CD 122 data CD 122 data DVD 122 files and folders 53 65 music CD 122 music tracks 125 text and graphics 65 copyright notice 283 creating CD label 132 desktop icons 48 de...

Страница 298: ... 139 settings 166 switching 30 troubleshooting 248 263 using screen saver 172 Do More With Gateway 41 documentation eSupport 43 Gateway Web site 43 help 40 Help and Support 40 online help 42 documents creating 61 opening 63 printing 64 saving 62 double clicking 33 downloading files 73 dragging 34 drivers reinstalling 220 updating 43 222 drives backing up files 213 checking for errors 209 checking ...

Страница 299: ...s 12 using 43 Ethernet connecting 36 jack 5 36 turning wireless Ethernet on or off 192 wired network 182 183 wireless network 182 186 external audio jack 5 external monitor 5 30 EZ Pad touchpad See touchpad F fan 4 Fast Ethernet 183 faxes automatically canceling 87 canceling 85 configuring Fax 79 failed transmission 86 installing Fax 78 receiving and viewing 85 retrying 86 sending 81 sending from ...

Страница 300: ... 7 checking for errors 209 checking for free space 207 defragmenting 211 deleting files and folders 208 installing 238 replacing 238 scanning for errors 209 status indicator 26 troubleshooting 252 261 headphone jack 6 help online 42 using 40 Help and Support searching 40 starting 40 Hibernate mode 151 156 troubleshooting 263 hot swapping 37 230 hyperlinks 71 I i Link port 6 37 137 138 IEEE 1394 po...

Страница 301: ...VD Player 116 IRQ conflicts 246 ISP See Internet service provider J jacks See connections K Kensington cable lock lock slot 3 using while traveling 162 key combinations 30 keyboard buttons 28 cleaning 216 connecting 28 features 28 locating 8 shortcuts 65 troubleshooting 254 USB port 4 6 keys application 28 29 arrow 28 29 brightness 28 29 30 directional 29 Fn 28 29 30 function 29 LCD brightness 29 ...

Страница 302: ...dia Player 95 106 memory adding 234 bay 7 installing 234 purchasing 13 replacing 234 troubleshooting 255 upgrading 234 memory card reader locating 3 using 134 memory cards See cards menu bar 50 messages checking e mail 75 sending e mail 74 microphone built in 93 jack 93 using 93 microphone jack 5 Microsoft Certificate of Authenticity 11 Fax 77 Wordpad 61 MIDI file 95 minimize button 50 model numbe...

Страница 303: ... settings 114 creating MP3 files 110 creating music files 110 editing track information 112 listening to Internet radio 115 playing audio CD 108 muting sound 30 90 98 N navigation keys 28 29 Nero Express 117 network jack 5 36 troubleshooting 260 network equipment shopping list 185 189 191 networking access point 188 189 ad hoc 190 191 data transfer speed 183 186 Ethernet 182 183 games 181 peer to ...

Страница 304: ...edia files 95 multi player games 181 music CD 106 Windows Media Player file 95 Plug and Play devices IEEE 1394 support for 37 USB support for 37 pointer moving 33 ports See connections power AC adapter 18 150 advanced settings 152 155 alarms 152 154 battery 24 146 148 150 button 8 30 152 changing modes 151 changing schemes 153 changing settings 152 connector 5 18 conserving battery power 150 damag...

Страница 305: ...Bin deleting files and folders 54 emptying 56 recovering files and folders 54 using 47 re dialing telephone 86 reinstalling drivers 220 peripheral devices 197 printer 197 programs 199 223 scanner 197 software 199 223 Windows 225 See also installing removing files and folders 47 54 56 65 208 renaming files and folders 65 replacing See installing reset hole using 24 resetting notebook 24 resolution ...

Страница 306: ...g to desktop 48 closing programs 65 closing windows 65 copying 65 cutting 65 deleting files and folders 65 keyboard 65 opening menu 33 pasting 65 renaming files and folders 65 selecting adjacent items in list 65 selecting items in list 65 switching between files folders or programs 65 shutting down notebook 23 24 small office network 180 SO DIMM 234 software See programs sound adjusting 90 98 cont...

Страница 307: ...8 line protector 160 line tester 160 receiving and viewing faxes 85 retrying fax 86 sending fax 81 sending faxes from program 84 sending scanned image fax 84 setting up fax cover page template 83 using Fax 77 telephone support 267 television playing DVD on 141 TV out jack 141 viewing display on 141 testing CD drive 132 DVD drive 132 title bar 50 touchpad buttons 32 33 changing settings 174 clickin...

Страница 308: ...s 244 screen 248 265 screen area 248 screen resolution 248 sound 265 support tool 245 technical support 267 telephone support 267 video 265 Web site connection speed 254 turning off notebook 23 24 wireless Ethernet 192 turning on notebook 22 wireless Ethernet 192 tutoring fee based 269 TV out S Video out jack 5 141 U updating device drivers 43 Norton AntiVirus 204 upgrading 229 USB flash drive 13 ...

Страница 309: ...installing drivers 220 Search utility 59 updating drivers 222 Windows key 28 29 Windows Media Player 95 106 116 wired Ethernet network creating a network 182 equipment list 185 example 184 using 183 wireless Ethernet button 31 using while traveling 161 wireless Ethernet network access point equipment list 189 access point example 188 ad hoc equipment list 191 ad hoc example 190 creating a network ...

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Страница 312: ...NSK DWL M505 USR GDE R0 9 03 ...

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