www.gateway.com
103
•
Make sure that your computer is connected correctly to
a grounded AC outlet that is supplying power. If you use
a surge protector, make sure that it is turned on.
•
If a peripheral device, such as a keyboard or mouse,
does not appear to work, make sure that all cables are
plugged in securely.
•
If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer’s documentation and technical support
resources.
•
If you have “how to” questions about using a program,
see:
•
Online Help
•
Printed documentation
•
The Microsoft Windows documentation
•
The software publisher’s Web site
•
See the troubleshooting section of this chapter.
•
Have your customer ID, serial number, and order
number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.
•
Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, Customer
Care, and information services.
Automated troubleshooting system
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
Service description
How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118
(US and Canada)
8512041.book Page 103 Friday, December 15, 2006 5:08 PM
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Страница 1: ...REFERENCEGUIDE 8512041 book Page a Friday December 15 2006 5 08 PM...
Страница 2: ...8512041 book Page b Friday December 15 2006 5 08 PM...
Страница 10: ...CHAPTER 1 About This Reference 4 8512041 book Page 4 Friday December 15 2006 5 08 PM...
Страница 11: ...CHAPTER2 5 Checking Out Your Computer Front Back 8512041 book Page 5 Friday December 15 2006 5 08 PM...
Страница 74: ...CHAPTER 5 Maintaining Your Computer 68 8512041 book Page 68 Friday December 15 2006 5 08 PM...
Страница 112: ...CHAPTER 6 Troubleshooting 106 8512041 book Page 106 Friday December 15 2006 5 08 PM...
Страница 122: ...Appendix A Legal Notices 116 8512041 book Page 116 Friday December 15 2006 5 08 PM...
Страница 130: ...124 Index 8512041 book Page 124 Friday December 15 2006 5 08 PM...
Страница 131: ...8512041 book Page 125 Friday December 15 2006 5 08 PM...
Страница 132: ...MAN GERSHWIN HW REF GDE R1 12 06 8512041 Back fm Page 126 Monday December 18 2006 9 37 AM...