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: Troubleshooting

134

3

When the prompt “Press any key to boot from CD
or DVD” appears, press any key on your keyboard. A list
of valid boot devices appears.

4

Press the arrow keys to select the drive containing the
Windows DVD, then press

E

NTER

and follow the

on-screen instructions.

5

After Windows is completely re-installed, use the
software and driver recovery discs you created to
recover your computer’s pre-installed software and
device drivers. For instructions, see

pre-installed software and drivers using recovery discs”
on page 127

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your computer, follow
these recommendations before contacting Gateway Customer
Care:

•

Make sure that your computer is connected correctly to
a grounded AC outlet that is supplying power. If you use
a surge protector, make sure that it is turned on.

•

If a peripheral device, such as a keyboard or mouse,
does not appear to work, make sure that all cables are
plugged in securely.

•

If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer’s documentation and technical support
resources.

•

If you have “how to” questions about using a program,
see:

•

Online Help

•

Printed documentation

•

The Microsoft Windows documentation

•

The software publisher’s Web site

•

See the troubleshooting section of this chapter.

8512162.book Page 134 Tuesday, February 13, 2007 3:44 PM

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Содержание FX530XG

Страница 1: ...GATEWAY COMPUTER REFERENCEGUIDE 8512162 book Page a Tuesday February 13 2007 3 44 PM...

Страница 2: ...8512162 book Page b Tuesday February 13 2007 3 44 PM...

Страница 3: ...repetitive strain 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial up modem...

Страница 4: ...3 Configuring RAID 43 Adding or replacing a RAID drive 46 Getting help 46 Overclocking the processor 47 Setting up multiple monitors 48 Chapter 5 Upgrading Your Computer 49 Preventing static electrici...

Страница 5: ...g optical discs 88 Updating Windows 88 Using BigFix 89 Managing hard drive space 90 Checking hard drive space 90 Deleting unnecessary files 91 Checking the hard drive for errors 92 Defragmenting the h...

Страница 6: ...Sound 122 Restoring your computer 122 Recovering your system 122 Recovering pre installed software and drivers 123 Using Microsoft System Restore 129 Recovering your system to its factory condition 13...

Страница 7: ...About This Reference About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information 8512162 book Page 1 Tuesday February 13 20...

Страница 8: ...ress shown on your computer s label The Support page also has links to additional Gateway documentation and detailed specifications Accessing the online User Guide In addition to this guide your User...

Страница 9: ...ll for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating syst...

Страница 10: ...CHAPTER 1 About This Reference 4 8512162 book Page 4 Tuesday February 13 2007 3 44 PM...

Страница 11: ...CHAPTER2 5 Checking Out Your Computer Front Back 8512162 book Page 5 Tuesday February 13 2007 3 44 PM...

Страница 12: ...ry card from a digital camera MP3 player PDA cellular telephone or other devices into the memory card reader Power button power indicator Press this button to turn the power on or off You can also con...

Страница 13: ...vices such as a USB external drive printer scanner camera keyboard or mouse into these ports Headphone jack Plug powered analog front speakers an external amplifier or headphones into this jack This j...

Страница 14: ...a desk or table to prevent your computer from being stolen Security tape Remove or cut this tape before opening the computer case Serial port PS 2 keyboard port PS 2 mouse port Power connector Ethern...

Страница 15: ...nt left and right speakers into this jack For more information see Configuring the audio jacks on page 32 Microphone jack pink plug Plug a microphone into this jack Center subwoofer jack orange plug o...

Страница 16: ...e information see Installing a printer scanner or other device on page 33 Digital coaxial audio port Plug a single digital coaxial audio connector into this jack for digital audio Provides digital aud...

Страница 17: ...Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Using optical drives Using the memory card reader Adj...

Страница 18: ...el to the floor Adjust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye level Place your feet flat on the floor or on a footrest Keep ventilation...

Страница 19: ...s the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned paralle...

Страница 20: ...your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage s...

Страница 21: ...a wired Ethernet network To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your computer 2 Insert the other end of th...

Страница 22: ...nnections 3 If you are starting your computer for the first time follow the on screen instructions to select the language and time zone and to create your first user account 4 Attach and turn on any U...

Страница 23: ...does turn off or slow down most system operations to save power and saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your computer fr...

Страница 24: ...1 Click Start click the arrow next to the lock icon then click Shut Down The computer turns off 2 To completely disconnect all power such as for servicing internal components also disconnect the power...

Страница 25: ...s to copy cut and paste Function keys Press these keys to start program actions Each program uses different function keys for different purposes See the program documentation to find out more about th...

Страница 26: ...esponding key to activate the function Windows keys Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Find Sear...

Страница 27: ...SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press one of these keys to open the Windows Start menu These keys can also be used in combination with...

Страница 28: ...e computer display This illustration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to...

Страница 29: ...lect an object on the computer display Position the pointer over the object Quickly press and release the left mouse button This is called clicking Start a program or open a file or folder Position th...

Страница 30: ...ace the disc in the tray with the label facing up 3 Press the eject button to close the tray Important When you place a single sided disc in the tray make sure that the label side is facing up If the...

Страница 31: ...g DVDs and accessing data DVD RW Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R or DVD RW discs DVD R RW Installing programs playing au...

Страница 32: ...playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD RAM DVD R or DVD RW discs Blu ray Disc Installing programs playing audio CDs playing DVDs playing Blu ray Disc...

Страница 33: ...hold 50 GB of files about 23 hours of standard definition video or about nine hours of high definition video Blu ray Discs can be played on a Blu ray compatible player or a Blu ray drive equipped com...

Страница 34: ...create video files from home video For more information see your online User Guide Copying optical discs You can copy optical discs to make backups of your data For more information see your online Us...

Страница 35: ...ck the drive letter for example the E drive then double click the file name To remove a memory card Wait for the memory card reader access indicator to stop blinking then pull the memory card out of t...

Страница 36: ...u are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see Using the keyboard on page 19 To adjust the...

Страница 37: ...ner of the window to close it Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds Help For more inform...

Страница 38: ...udio jacks To configure the audio jacks 1 Connect your audio device s to the computer audio jack s 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound Soun...

Страница 39: ...ou plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconne...

Страница 40: ...CHAPTER 3 Setting Up and Getting Started 34 8512162 book Page 34 Tuesday February 13 2007 3 44 PM...

Страница 41: ...CHAPTER4 35 Advanced Hardware Setup Setting up your CrossFire video cards Setting up RAID Overclocking the processor Setting up multiple monitors 8512162 book Page 35 Tuesday February 13 2007 3 44 PM...

Страница 42: ...two Crossfire cards Make sure that the VHDCI plug is oriented so that the shorter of the two cables branching away from the plug is closest to the card s DVI port 2 Use a flat bladed screwdriver to s...

Страница 43: ...re graphics cards let you divide graphics tasks between two cards then send the combined signals to a single monitor Graphics tasks can be shared in several ways and each has its own advantages depend...

Страница 44: ...s standard video cards you can attach up to four displays to the video cards To use multiple displays on the CrossFire video cards 1 Turn off your computer then connect the displays to the appropriate...

Страница 45: ...ity How it increases performance The more drives you have in your RAID 0 array the faster the potential drive reading performance All hard drives have limitations on how fast they can read and write f...

Страница 46: ...d like a single drive parts of files including operating system files can be spread across several drives leaving the computer with only file fragments if one drive fails Regular and frequent backups...

Страница 47: ...both performance and security Understanding RAID 5 RAID 5 uses striping at the file level with on the fly error correction across all drives Because of this error correction small file read write erro...

Страница 48: ...e array could survive one drive failure in each mirror array In the graphic below each letter represents a unique block of data and each column represents a separate hard drive Drawback A RAID 5 array...

Страница 49: ...d and you can skip this procedure However if your computer came without a RAID configuration and you set up RAID yourself you must enable RAID before your computer can use it To enable RAID on your co...

Страница 50: ...Start or restart your computer During startup the RAID option screen appears Number and specifications of your drives may vary from the example 2 While the RAID option screen is open press CTRL i The...

Страница 51: ...recommend using the default value the maximum capacity with the drives you selected 5 Highlight Create Volume then press ENTER A warning appears 6 Type Y The RAID volume is created and the Main menu...

Страница 52: ...u want to reset press the spacebar to select mark with a green triangle each drive you want to reset then press ENTER A warning message appears 5 Type Y to confirm the drive reset Adding or replacing...

Страница 53: ...tions in Preventing static electricity discharge on page 50 4 Open the side panel and locate the jumper labeled J3C2 BIOS Config on the system board 5 Remove the jumper from its normal position bridgi...

Страница 54: ...follow all anti static precautions 13 Return the jumper to the Normal position bridging pins 1 2 14 Close the computer case 15 Reconnect the power cord 16 Turn the computer on If the jumper is in the...

Страница 55: ...dding or replacing an optical disc drive Replacing the memory card reader Adding or replacing a hard drive Replacing the front fan Replacing the rear fan Replacing the power supply Replacing the heat...

Страница 56: ...istatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion card...

Страница 57: ...er button for ten seconds to drain any residual power from your computer 4 Remove the security tape on the rear edge of the side panel 5 Remove the thumbscrew on the side panel cover For the location...

Страница 58: ...CHAPTER 5 Upgrading Your Computer 52 6 Lift the cover release lever then swing the side panel away from the computer 8512162 book Page 52 Tuesday February 13 2007 3 44 PM...

Страница 59: ...g the front bezel To remove the front bezel Push on the three spring tabs grasp the right side of the front bezel then pull the bezel out and away from the case Spring tabs 8512162 book Page 53 Tuesda...

Страница 60: ...the bezel go into the slots on the right side of the computer 3 Press the right side of the bezel firmly until it snaps into place Replacing the side panel To replace the side panel 1 Make sure that a...

Страница 61: ...eplacing memory When you upgrade the computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory To install or replace DIMM memory 1 R...

Страница 62: ...the memory module bank Make sure that you install modules of the same type into both slots of a memory channel bank 5 Align the notches on the new DIMM with the notches on the memory module bank then...

Страница 63: ...battery that was in your computer To replace the battery 1 Restart your computer 2 During the restart press and hold the F1 key The main menu of the BIOS Setup utility opens 3 Write down all the valu...

Страница 64: ...ps into place 10 Return your computer to its upright position 11 Replace the side panel by following the instructions in Replacing the side panel on page 54 12 Reconnect all external cables and the po...

Страница 65: ...drive slide the drive release latch toward the back of the computer then go to Step 7 OR If you are replacing an existing drive disconnect the cables from the drive noting their locations and orienta...

Страница 66: ...to lock the drive into place You do not need to replace the thumbscrew because it was originally installed for shipping purposes 9 Connect the drive cables using your notes from Step 3 If you are ins...

Страница 67: ...the case then slide the drive release latch forward to lock the drive into place You do not need to replace the thumbscrew because it was originally installed for shipping purposes 7 Connect the new c...

Страница 68: ...g the side panel on page 51 2 If you are adding a new drive slide the drive release latch toward you then go to Step 5 OR If you are replacing an existing drive go to the next step 3 Disconnect the dr...

Страница 69: ...ve and set the jumper on the new drive to be the same If you are installing a new drive follow the manufacturer s instructions 6 Slide the new drive into the drive bay then secure it in the drive bay...

Страница 70: ...s in Replacing the side panel on page 54 9 Reconnect all external cables and the power cord 10 Turn on your computer 11 If you installed a new drive format and partition the drive according to the man...

Страница 71: ...oving the side panel on page 51 2 Remove the fan cover by squeezing the top 1 and bottom 1 then pulling the cover 2 out 3 Disconnect the fan cable from the system board The location of the fan connect...

Страница 72: ...the slots provided then rotate the mount into place The mount should lock into place 8 Reconnect the fan cable to the system board 9 Replace the fan cover 10 Replace the side panel by following the in...

Страница 73: ...ructions in Removing the side panel on page 51 2 Disconnect the fan cable from the system board The location of the fan connection may vary so trace the fan cable from the fan to the system board Tool...

Страница 74: ...t the new fan into the computer and line it up with the screw holes on the back of the computer then replace the screws that secure it to the back of the computer 5 Reconnect the fan cable to the syst...

Страница 75: ...l the new power supply 3 Remove the three screws that secure the power supply to the computer 4 Slide the power supply away from the back of the computer then lift up 5 Install the new power supply in...

Страница 76: ...oving the side panel on page 51 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Remove the fan cover by squeezing...

Страница 77: ...cessor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return the leve...

Страница 78: ...lace the front I O board 1 Remove the side panel by following the instructions in Removing the side panel on page 51 2 Remove the front bezel by following the instructions in Removing the front bezel...

Страница 79: ...nect it to the new I O panel board 6 Insert the new I O panel board into the computer then replace the screw 7 Place the front I O assembly onto the computer then replace the screw 8 Replace the front...

Страница 80: ...the side panel by following the instructions in Removing the side panel on page 51 2 Loosen the thumbscrew on the expansion card cover 3 Open the expansion card cover Important Your computer hardware...

Страница 81: ...are attached to the card noting their locations and orientation You may have to reconnect the cables after you install the new card 7 Remove the old expansion card if necessary You can slightly seesa...

Страница 82: ...anufacturers instructions 11 Return your computer to its upright position 12 Replace the side panel by following the instructions in Replacing the side panel on page 54 Replacing the system board To r...

Страница 83: ...he cards on the new board 4 Remove the expansion cards by following the instructions in Adding or replacing an expansion card on page 74 You can slightly seesaw a card end to end to loosen it but do n...

Страница 84: ...then remove the heat sink These screws cannot be completely removed 9 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables af...

Страница 85: ...the screws 13 If your replacement system board does not include a processor go to Step 14 OR If your replacement system board includes a processor go to Step 17 14 Release the processor from the old s...

Страница 86: ...th the notches on the memory module banks and press the modules firmly into the banks The tabs on the sides of the memory modules should secure the memory modules automatically When a module is secure...

Страница 87: ...way com 81 23 Return your computer to its upright position 24 Replace the side panel by following the instructions in Replacing the side panel on page 54 8512162 book Page 81 Tuesday February 13 2007...

Страница 88: ...CHAPTER 5 Upgrading Your Computer 82 8512162 book Page 82 Tuesday February 13 2007 3 44 PM...

Страница 89: ...g up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer 8512162 b...

Страница 90: ...schedule Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard d...

Страница 91: ...easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that...

Страница 92: ...t free cloth to clean your computer and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air cir...

Страница 93: ...se a soft cloth and water to clean the screen Dampen the cloth never apply liquid directly to the screen then wipe the screen with the cloth To clean a CRT monitor use a soft cloth and glass cleaner t...

Страница 94: ...always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply...

Страница 95: ...tes from BigFix sites on the Internet Whenever BigFix detects a problem it alerts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix To start BigFix 1 Click Sta...

Страница 96: ...use to check hard drive space delete unnecessary files defragment files and back up files Checking hard drive space To check hard drive space 1 Click Start then click Computer The Computer window open...

Страница 97: ...nnecessary files such as temporary files and files in the Recycle Bin to free hard drive space To delete unnecessary files 1 Click Start All Programs Accessories System Tools then click Disk Cleanup T...

Страница 98: ...areas on the hard drive so Windows does not use them If you use your computer several hours every day you probably want to run Error checking once a week If you use your computer less frequently once...

Страница 99: ...on stored on the drive can improve hard drive performance While Disk Defragmenter is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting pr...

Страница 100: ...hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a writable optical disc if you hav...

Страница 101: ...k the Tools tab 3 Click Backup Now then click Run a file backup now 4 Follow the on screen instructions to select a backup storage location and the files and folders to back up Help For more informati...

Страница 102: ...eduler dialog box opens 2 Click Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task Import...

Страница 103: ...programs on the new computer before running Windows Easy Transfer Windows Easy Transfer copies only the software s settings not the software itself to the new computer 2 Click Start All Programs Acce...

Страница 104: ...tart then click Documents The Documents folder opens and displays many of your saved personal data files Go to Step 4 OR In Windows XP click Start then click My Documents The My Documents window opens...

Страница 105: ...hen click Search The Search Results window opens OR In Windows XP click Start then click Search The Search Results window opens OR In Windows 98 Windows Me or Windows 2000 click Start Find or Search t...

Страница 106: ...CHAPTER 6 Maintaining Your Computer 100 8512162 book Page 100 Tuesday February 13 2007 3 44 PM...

Страница 107: ...CHAPTER7 101 Troubleshooting Safety guidelines First steps Troubleshooting Restoring your computer Telephone support 8512162 book Page 101 Tuesday February 13 2007 3 44 PM...

Страница 108: ...followed each instruction If an error occurs in a program see the program s printed documentation or the online help Warning Never open your computer case while your computer is turned on and while th...

Страница 109: ...tify your drive type see Identifying optical drive types on page 25 Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protec...

Страница 110: ...that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Clean the disc For more information see Clea...

Страница 111: ...r Connect an external display that you know works to your computer Reinstall the device driver The color is not uniform Make sure that the display warms up for at least 30 minutes before making a fina...

Страница 112: ...rs on your network have the same workgroup name Make sure that all computers are using the same Subnet Mask If you assigned IP addresses to the computers make sure that all computers have different IP...

Страница 113: ...or more information see the documentation that came with your expansion card Reseat the card File management A file was accidentally deleted If a file was deleted while holding down the SHIFT key the...

Страница 114: ...m For instructions on fixing hard drive problems see Checking the hard drive for errors on page 92 The hard drive cannot be accessed or you see a General failure reading drive C error message If a dis...

Страница 115: ...ort for help Make sure that you do not have a problem with your modem For more information Modem dial up on page 115 You see an Unable to locate host message and are unable to browse the Internet This...

Страница 116: ...our Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work Make sure that the keyboard cable is plugged in correctly For more info...

Страница 117: ...ity of video cables display device screen resolution size of TV age of the TV or the type of TV interlaced or progressive scan can affect the video quality significantly Display type The Media Center...

Страница 118: ...resolution Many TVs cannot display the high resolution that your computer s video signal uses and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower t...

Страница 119: ...dd even interlacing This results in a fuller sharper picture and better display quality for viewing and using the computer functions The progressive scan picture is also brighter and easier on your ey...

Страница 120: ...Guide see your online User Guide Memory You see a Memory error message Use the Memory Diagnostic Tool to inspect your system memory To run the Memory Diagnostic Tool Click Start type Memory Diagnosti...

Страница 121: ...line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that...

Страница 122: ...Make sure that the connectors are free from corrosion and all screws in the telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or lo...

Страница 123: ...te port on your computer To make sure that the connections have been made correctly see your setup poster or Connecting a dial up modem on page 16 If the modem shares the telephone line with another d...

Страница 124: ...hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control...

Страница 125: ...of debris The mouse pad may have a printed or fabric pattern on it that interferes with your mouse Try a different mouse pad Networks You cannot connect to your company network Every network is unique...

Страница 126: ...need to press Make sure that the power cable is plugged into an AC power source The printer is on but will not print Check the cable between the printer and your computer Make sure that it is connecte...

Страница 127: ...If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark Wait until files have been printed before sending additional files to the printer If you pr...

Страница 128: ...solve most computer problems by following the information in this chapter or in the technical support pages at www gateway com Problem solving may also involve re installing some or all of the compute...

Страница 129: ...r if your hard drive is completely erased or corrupted your only option for system recovery may be to reinstall Windows from the Windows DVD then recover your pre installed software and device drivers...

Страница 130: ...rivers in case you need to use them later for a complete system recovery Your computer must have a recordable disc drive to perform this procedure To create discs for recovering pre installed software...

Страница 131: ...d 6 If multiple discs are required insert the additional blank disks when prompted 7 When the process is finished the Congratulations window opens 8 Click Finish 9 Remove your final disc then label al...

Страница 132: ...k Application recovery OR To recover device drivers that were pre installed click Hardware then click Device driver recovery Important If you have recently reinstalled Windows or installed a new hard...

Страница 133: ...es not offer the software or driver you need to recover try another disc To recover software and drivers using recovery discs 1 Insert a software and driver recovery disc into a CD or DVD drive If an...

Страница 134: ...o recover pre installed device drivers click Device driver recovery then click the type of driver you want to recover 3 Click Next 4 If the software or driver is not shown on the list and you have a m...

Страница 135: ...nd also each time you install software or device drivers You can also create a restore point manually For instructions see Manually creating a restore point on page 131 To restore using Microsoft Syst...

Страница 136: ...e a restore point dialog box opens 3 Click the restore point you want click Next then click Finish A confirmation message box appears 4 Click Yes Your system is restored using the restore point you sp...

Страница 137: ...ens 2 On the left side of the window click Create a restore point or change settings then click Next The System Properties dialog box opens to the System Protection tab 3 Click Create The Create a res...

Страница 138: ...e Recovery Options screen opens If Windows starts to load instead restart the computer and try again 3 Press the arrow keys on your keyboard to select Repair Your Computer then press ENTER Gateway Sys...

Страница 139: ...you install a new hard drive or completely re format your original hard drive you must recover your system using the Windows Vista operating system DVD You also need to recover your computer s pre ins...

Страница 140: ...recommendations before contacting Gateway Customer Care Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power If you use a surge protector make sure that...

Страница 141: ...Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions Warning To avoid bodily injury do not attempt to troub...

Страница 142: ...ial assistance for hardware and software issues www gateway com answers Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question See Before...

Страница 143: ...several easy to use learning libraries www gateway com training Online Trainingfrom Learn With Gateway More than 450 online courses are available from Learn With Gateway All you have to do is go onlin...

Страница 144: ...CHAPTER 7 Troubleshooting 138 8512162 book Page 138 Tuesday February 13 2007 3 44 PM...

Страница 145: ...APPENDIXA 139 Legal Notices Important safety information Regulatory compliance statements Environmental information Notices 8512162 book Page 139 Tuesday February 13 2007 3 44 PM...

Страница 146: ...sert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this...

Страница 147: ...deral Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC ru...

Страница 148: ...orarydiscontinuanceofservice mayberequired Thetelephonecompanymay request that you disconnect the equipment until the problem is resolved The telephone company may make changes inits facilities equipm...

Страница 149: ...airs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure fo...

Страница 150: ...antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Cable distribution system should be grounded earthed in accordance with ANSI NFPA 70 the National...

Страница 151: ...to keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Pa...

Страница 152: ...derstanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing o...

Страница 153: ...istered trademarks of their respective companies Macrovision statement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates c...

Страница 154: ...APPENDIX A Legal Notices 148 8512162 book Page 148 Tuesday February 13 2007 3 44 PM...

Страница 155: ...eplacing 57 bezel removing 53 replacing 54 BigFix 89 Blu ray 6 playing 27 recording 28 broadband connection 15 modem 15 broadband connection connecting 9 buttons See keys and buttons C cable modem 15...

Страница 156: ...cable modem 15 center speaker 9 dial up modem 16 digital camera 7 10 33 digital coaxial audio 10 digital video camera 7 9 33 DSL modem 15 Ethernet 9 15 external audio 9 external speakers 9 Firewire 7...

Страница 157: ...stalling 123 drives backing up files 94 CD 25 checking for errors 92 checking for free space 90 defragmenting 93 DVD 25 optical 24 recordable CD 25 recordable DVD 25 troubleshooting 103 105 108 DSL mo...

Страница 158: ...scanning for errors 92 troubleshooting 108 HD DVD drive 6 HD DVD playing 27 recording 28 headphone jack 7 9 heat sink replacing 70 Hibernate mode 6 hot swapping 33 I IBM Microdrive 29 IEEE 9 IEEE 1394...

Страница 159: ...ng case 86 cleaning CD 88 cleaning computer display 87 cleaning computer screen 87 cleaning DVD 88 cleaning keyboard 87 cleaning monitor 87 cleaning mouse 87 cleaning optical disc 88 defragmenting 93...

Страница 160: ...20 21 network jack 9 15 troubleshooting 106 119 non technical support Accounting 136 Sales 136 Warranty 136 numeric keypad 20 21 indicator 20 21 O opening computer case 51 files 23 folders 23 front b...

Страница 161: ...ee memory rebooting computer 18 recordable drive 6 recording audio files 28 optical discs 28 recovering defaults 132 drivers 123 programs 123 software 123 system 122 Windows 123 with Gateway Recovery...

Страница 162: ...shortcuts opening menu 23 shutting down computer 17 18 side panel removing 51 replacing 51 sleep button 21 sleep mode 17 using 18 SmartMedia 29 software recovery discs 124 127 re installing 123 sound...

Страница 163: ...n 105 screen area 105 screen resolution 105 sound 122 technical support 134 telephone support 134 Web site connection speed 110 Windows Media Center 111 turning off computer 6 17 18 turning on compute...

Страница 164: ...158 Index Z Zip drive 94 Zip drive port 10 8512162 book Page 158 Tuesday February 13 2007 3 44 PM...

Страница 165: ...8512162 book Page 159 Tuesday February 13 2007 3 44 PM...

Страница 166: ...MAN BTX CONS REF GDE V R1 2 07 8512162 book Page 160 Tuesday February 13 2007 3 44 PM...

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