
CHAPTER 6: Troubleshooting
110
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow
these recommendations before contacting Gateway Customer
Care:
•
Make sure that your computer is connected correctly to
a grounded AC outlet that is supplying power. If you use
a surge protector, make sure that it is turned on.
•
If a peripheral device, such as a keyboard or mouse, does
not appear to work, make sure that all cables are
plugged in securely.
•
If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer’s documentation and technical support
resources.
•
If you have “how to” questions about using a program,
see:
•
Online Help
•
Printed documentation
•
The Microsoft Windows documentation
•
The software publisher’s Web site
•
See the troubleshooting section of this chapter.
•
Have your customer ID, serial number, and order number
available, along with a detailed description of your
problem, including the exact text of any error messages,
and the steps you have taken.
•
Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
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Содержание E-Series
Страница 1: ...REFERENCEGUIDE 8512732 book Page a Thursday September 27 2007 11 33 AM...
Страница 2: ...8512732 book Page b Thursday September 27 2007 11 33 AM...
Страница 10: ...CHAPTER 1 About This Reference 4 8512732 book Page 4 Thursday September 27 2007 11 33 AM...
Страница 11: ...CHAPTER2 5 Checking Out Your Computer Front Back 8512732 book Page 5 Thursday September 27 2007 11 33 AM...
Страница 84: ...CHAPTER 5 Maintaining Your Computer 82 8512732 book Page 82 Thursday September 27 2007 11 33 AM...
Страница 114: ...CHAPTER 6 Troubleshooting 112 8512732 book Page 112 Thursday September 27 2007 11 33 AM...
Страница 124: ...APPENDIX A Legal Notices 122 8512732 book Page 122 Thursday September 27 2007 11 33 AM...
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Страница 134: ...MAN 3BAY MBTX PRO REF GDE R2 10 07 8512732 book Page 132 Thursday September 27 2007 11 33 AM...