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Troubleshooting

Peripheral/adapter problems

A SCSI device is not recognized by the system

The diskette drive is not recognized by the system

Probable Cause

Solution

The device needs to be
added as new hardware.

From the Control Panel window (Start |
Settings | Control Panel), double-click Add
New Hardware. Follow the directions for
adding the device. If you are not experienced
with this procedure, call technical support.

The SCSI ID may be
invalid.

Assign an available SCSI ID to the device.

The SCSI chain is not
terminated.

Make sure the last device on the SCSI chain
is terminated.

The device cables are
not installed correctly.

Open the system, then check all cables
between the controller and the device.

Probable Cause

Solution

The diskette drive may
be configured incorrectly.

Restart your computer, then press

to enter

the BIOS Setup utility program. From the Boot
| Removable Devices menu, make sure that
the disk drive parameters are set correctly.

The drive cables are not
connected properly.

Open the system, then check all cables
connected to the controller card.

The drive controller is not
seated properly.

Open the system, then reseat the drive
controller.

Important

Some systems do not have a floppy controller card
because the floppy controller is built into the system board.

Содержание E-4400

Страница 1: ...MAN US E4400 SYS GDE MVCASR1 1 00 8505593 8505593 8505593 8505593 E 4400 Desktop System Manual...

Страница 2: ...n Self Test 11 Setting up the operating system 11 Turning off your system 12 Resetting your system 13 3 Case Access 15 Static electricity precautions 15 Opening the case 17 Closing the case 19 4 Repla...

Страница 3: ...uppressors 55 Line conditioners 56 Uninterruptible power supplies 56 Maintaining and managing your hard drive 57 Hard drive maintenance utilities 57 Hard drive management practices 59 System integrity...

Страница 4: ...72 Troubleshooting guidelines 72 CD drive problems 73 Hard drive problems 75 Memory processor problems 76 Modem problems 77 Peripheral adapter problems 78 Printer problems 80 System problems 81 Video...

Страница 5: ...iv...

Страница 6: ...plus sign means to press the keys at the same time Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications are p...

Страница 7: ...em or other Gateway products Some types of information you can access are Hardware driver and software application updates Technical tips Service agreement information Technical documents and componen...

Страница 8: ...mbus Dynamic Random Access Memory RDRAM Intel 820 Camino chipset 4X AGP graphics video add on card Three PCI slots One 3 5 inch 1 44 MB diskette drive one CD drive and one hard drive Keyboard port mou...

Страница 9: ...o and reads from 3 5 inch 1 44 MB diskettes Diskette eject button ejects diskettes from the diskette drive Hard drive LED lights when the hard drive is active Power button turns the computer on and of...

Страница 10: ...uter power cord The other end of the power cord plugs into an AC outlet or power strip RJ 45 LAN connector lets you connect to a network and the Indicator LEDs show LAN activity yellow LED and 100 Mb...

Страница 11: ...ll external peripheral devices 2 Lift the right side of the computer until it rests vertically on its left side 3 Lift the front of the computer by pushing on the top front rocking it back and place t...

Страница 12: ...em board The following figure and list identify system board components A AGP slot B Parallel port C Serial port 2 D Serial port 1 E Mouse port F Keyboard port G USB ports 2 H Audio line out A D E F G...

Страница 13: ...6 System Features I Microphone in J Audio line in K Configuration jumper J5K1 L Battery M Slot 1 connector N RIMM sockets 2...

Страница 14: ...connectors and slots used by the internal system components Front A SW1 Chassis intrusion switch B ATX power connector C JP11 SCSI LED connector D Front panel control and chassis fan connector E NLX...

Страница 15: ...es Back A Primary IDE connector B Secondary IDE connector C Floppy Drive connector D RJ 45 LAN connector E Ethernet LAN Indicator LEDs Green 100 Mb sec Yellow LAN activity D B C E A Pin 1 position on...

Страница 16: ...system from extreme temperature and humidity Do not expose your system to direct sunlight heater ducts or other heat generating objects Keep your computer away from equipment that generates magnetic f...

Страница 17: ...are plugged into an AC outlet or power strip To start the system 1 If you have connected the system components to a power strip make sure all the system components are turned off then turn on the powe...

Страница 18: ...formation press TAB during POST Press ESC to bypass the remaining memory count The system displays an error message if POST finds any problems Write down the error message that appears Setting up the...

Страница 19: ...safe to turn off your computer Windows NT only turn off the computer by pressing the power button 3 Turn off the monitor and all peripheral devices Warning When you turn the computer off by pressing t...

Страница 20: ...3 If the computer does not respond restart the computer by pressing the reset button 4 After displaying some of the startup screens a message appears asking if you would like to run ScanDisk 5 Run Sc...

Страница 21: ...14 System Setup...

Страница 22: ...static electricity discharge 1 Wear a grounding wrist strap available at most electronics stores 2 Turn off the computer power 3 Discharge any static electricity by touching a bare metal surface on th...

Страница 23: ...outside of antistatic bags since only the inside of a bag provides antistatic protection Always hold cards by their edges or their metal mounting brackets Avoid touching components on the cards and t...

Страница 24: ...ecautions on page 15 to avoid static electricity damage To remove the chassis cover 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Re...

Страница 25: ...ree of the front bezel Remove the cover To remove the front bezel 1 Lift the three upper tabs and push them through the slots in the chassis The top of the bezel unlatches out and away from the chassi...

Страница 26: ...the bezel into the chassis until the three upper tabs snap into their locking holes Two of the three upper tabs latch underneath the locking holes One tab latches over the top of the chassis To repla...

Страница 27: ...20 Case Access...

Страница 28: ...ing types Half height 3 5 inch diskette drives The riser card has a floppy controller that supports up to two diskette drives one of which is the 3 5 inch diskette drive that comes with your computer...

Страница 29: ...guring the drive setting any jumpers on the drive and attaching cables to the drive If you are installing a drive that uses an add in controller install the add in card before you install the drive ID...

Страница 30: ...DE devices such as tape backup drives The two IDE connector cables are used to connect IDE devices such as CD drives and hard drives If you want to add additional drives you can replace the drive conn...

Страница 31: ...case on page 17 and remove the front bezel see To remove the front bezel on page 18 observing the Static electricity precautions on page 15 3 Locate the 3 5 inch diskette or 5 25 inch CD drive If you...

Страница 32: ...the locking tabs snap into place 8 Connect the power and data cables making sure the cables match their original position See your drive documentation for proper drive jumper settings and cable orient...

Страница 33: ...tall an additional device in the 3 5 inch drive bay 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case see Opening the case...

Страница 34: ...he back of the drive See drive documentation for proper drive jumper settings and cable orientation 9 Reinstall the CD drive and 3 5 inch diskette drive see 3 5 inch diskette or CD drives on page 24 f...

Страница 35: ...3 Locate the 3 5 inch hard drive and mounting plate ring 4 Lift the ring slightly then pull it towards the center of the drive until the spring latch releases Lift the drive out of the chassis 5 Remo...

Страница 36: ...rd and an additional IDE connector cable to complete the installation To install a second hard drive 1 Turn off the system and disconnect the power cord modem cord if installed and all external periph...

Страница 37: ...ive 7 Secure the drive to the bracket with a screw 8 Replace the mounting bracket into the chassis and slide the two locking tabs together 9 Replace the two screws you removed in Step 3 10 Replace the...

Страница 38: ...Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case see Opening the case on page 17 and remove the chassis cover see To remove...

Страница 39: ...32 System Components 4 Lift the panel up and out 5 Clear the panel from the chassis Tabs...

Страница 40: ...r on the system board from the riser card and move the board slightly out of the chassis 7 Grasp the edge of the system board and carefully slide it out of the chassis 8 If the system board is being r...

Страница 41: ...ard 2 Align the rails located underneath the system board with the guides on the chassis and slide the system board into the chassis 3 Push in the release lever until it is parallel with the chassis T...

Страница 42: ...kit includes the Pentium processor a heat sink and a disposable electrostatic wrist strap To replace the processor 1 Turn off the system and disconnect the power cord modem cord if installed and all e...

Страница 43: ...toward the processor The tab that locks the processor in place opens Lift up slightly on the side of the processor 6 Repeat the previous two steps for the other side of the processor 7 Pull the proce...

Страница 44: ...rocessor slot note that the processor slot is keyed so the processor can only be installed one way and press firmly to install it 9 Close the case see Closing the case on page 19 10 Reconnect the powe...

Страница 45: ...are covered by a metal heat spreader Refer to the chart below to determine how many devices are on each type of RIMM module and for suggested memory configurations Continuity Modules CRIMMs are requi...

Страница 46: ...32 2 RIMMs with 16 devices 256 MB RIMM Modules 128 Mb RDRAMs Number of Devices Total Memory One 64 MB Non ECC RIMM One CRIMM 4 1 RIMM with 4 devices 64 MB Two 64 MB Non ECC RIMMs 8 2 RIMMs with 4 devi...

Страница 47: ...he socket clamps on each side of the RIMM socket and remove the CRIMM 4 If you are replacing a RIMM pull open the socket clamps on each side of the RIMM socket then lift the RIMM out of the socket 5 S...

Страница 48: ...notches in the RIMM socket 7 Gently press the RIMM into the socket until it is firmly seated Inserting the RIMM automatically locks each of the socket clamps on each end of the RIMM 8 Close the case...

Страница 49: ...ny jumpers and switches on the card if required in the card instructions 2 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 3 Open the case s...

Страница 50: ...le 6 Insert the edge of the expansion card into the slot on the riser card and press firmly to seat the card 7 After seating the card firmly replace the slot cover bracket 8 Connect any cables to the...

Страница 51: ...alues from the Main BIOS Setup utility screens so you can reenter them after you replace the battery For more information about the BIOS Setup utility program see page 47 3 Turn off the computer disco...

Страница 52: ...you recorded in Step 2 If the CMOS data is not correct change the information in the BIOS Setup utility screens as necessary Troubleshooting the battery installation If you have problems after instal...

Страница 53: ...any pins Disconnect and reconnect the cables then replace the cover carefully so as not to disturb any cables Turn off the computer remove the cover and if you have the proper test equipment verify th...

Страница 54: ...ssing F1 when prompted during the startup process The Main BIOS Setup utility screen which may not look like the screen shown below opens BIOS Setup Utility Main Advanced Security Power Boot Exit Item...

Страница 55: ...the previous screen or exits you from the BIOS Setup utility F9 opens a screen that lets you return all values to their default settings F10 opens a screen that lets you save all parameters then exit...

Страница 56: ...ompt format a s 2 Put a blank diskette in the diskette drive then press ENTER 3 Follow the instructions on the screen To note the current BIOS settings 1 Remove the bootable diskette and restart your...

Страница 57: ...s ENTER The BIOS files are loaded 7 Once the BIOS files have been loaded remove the diskette from drive A and press ENTER when prompted to restart the computer 8 As the computer starts up verify that...

Страница 58: ...em such as a power outage the update may not be successful You can then attempt to recover the BIOS by setting the J5K1 jumper When you are attempting to recover the BIOS no image appears on your moni...

Страница 59: ...BIOS has been successfully recovered Remove the diskette from drive A turn off the computer and disconnect the power cord If you do not hear two beeps the BIOS recovery was not successful See the trou...

Страница 60: ...not beep at all If the computer beeps continuously make sure all the BIOS files you downloaded are on your diskette If the computer does not beep at all and the diskette drive light stays on make sur...

Страница 61: ...54 Using the BIOS Setup Utility...

Страница 62: ...far above normal for a few milliseconds Data may be lost or the system may be damaged To protect against power surges use a surge suppressor The surge suppressor absorbs voltage surges and prevents th...

Страница 63: ...A line conditioner protects your system from the small daily fluctuations in voltage from an electrical supply Most systems can handle this variation or line noise without problems However some elect...

Страница 64: ...up of sectors that has lost its place in the table that the operating system uses to locate files ScanDisk checks the hard drive for bad sectors or lost allocation units and lets you fix them Use Scan...

Страница 65: ...k the drive you want to check 3 Select File then Properties The drive s properties window opens 4 Click the Tools tab 5 At Error checking click Check Now The Check Disk window opens 6 Select the optio...

Страница 66: ...agmentation it may take a half hour or longer to defragment it depending upon the size of the hard drive Hard drive management practices By deleting unneeded files from your hard drive and managing th...

Страница 67: ...llow the instructions on the screen To run Backup in Windows NT 1 Click Start then Programs Administrative Tools then Backup 2 Follow the instructions on the screen Deleting unneeded files By deleting...

Страница 68: ...ive in Windows it is not immediately removed from the hard drive Instead the file is moved into the Recycle Bin Because files are stored in the Recycle Bin and not deleted from the hard drive immediat...

Страница 69: ...uter regularly Make sure to update Norton s AntiVirus periodically to keep up with new viruses Make backup copies of all files and write protect the diskettes A virus cannot infect a write protected d...

Страница 70: ...ur system components Through LANDesk you can view software and hardware properties You can also set LANDesk to notify you when system resources reach certain levels To install LANDesk Client Manager 1...

Страница 71: ...time To create a startup diskette 1 Click Start then select Settings then Control Panel The Control Panel Window opens 2 Double click Add Remove Programs The Add Remove Program Properties window opens...

Страница 72: ...your System Restoration CD The System Restoration CD included with your system can be used to Install hardware drivers for Windows 98 and Windows NT Reinstall selected software applications such as L...

Страница 73: ...n This is normal Using Standby in Windows 98 Windows 98 supports two standards of power management Advanced Power Management APM and Advanced Configuration and Power Interface ACPI The Standby mode av...

Страница 74: ...your system into Standby S1 You can put your system into Standby by clicking Start then selecting Shutdown Standby then clicking OK This procedure puts your system into Standby with both APM and ACPI...

Страница 75: ...ower LED turns green and your system returns to the state it was in before it entered Standby To reestablish your network connection 1 Click Start then Shut Down 2 Select Close all programs and log on...

Страница 76: ...3 Cup your hand under the mouse and turn your mouse right side up The roller ball should drop into your hand If it does not gently shake the mouse until the ball drops out of the socket 4 Use adhesiv...

Страница 77: ...ing the computer and monitor cases Always turn off the computer and other peripherals before cleaning any components Use a damp lint free cloth to clean the computer case monitor case keyboard speaker...

Страница 78: ...r system does not operate correctly re read the instructions for the procedures you have performed If an error occurs within an application consult the documentation supplied with the software This se...

Страница 79: ...As you troubleshoot your system keep the following guidelines in mind Never remove the chassis cover while the computer is turned on Do not attempt to open the monitor Even if the monitor s power is d...

Страница 80: ...sure the mute button is not selected The speakers may be faulty Connect a set of headphones to the line out jack to test the output If they work replace the speakers The sound card may not be installe...

Страница 81: ...e If you are not experienced with this procedure call technical support The secondary IDE device may be disabled Restart your computer then press F1 to enter the BIOS Setup utility program From the Ad...

Страница 82: ...able Cause Solution The primary IDE device may be configured incorrectly Restart your computer then press F1 to enter the BIOS Setup utility program From the Advanced IDE Configuration menu set the ID...

Страница 83: ...chip is faulty Replace the card on which the faulty chip resides Third party diagnostic programs can help determine which chip or memory segment is failing Probable Cause Solution The processor was i...

Страница 84: ...d plugged into the appropriate port on the modem line port The modem is not configured with a valid interrupt or address Check the system settings for possible conflicts If one exists correct the prob...

Страница 85: ...device on the SCSI chain is terminated The device cables are not installed correctly Open the system then check all cables between the controller and the device Probable Cause Solution The diskette d...

Страница 86: ...ette is closed unprotected Probable Cause Solution The diskette is corrupted Remove the diskette from the drive If the light remains on try restarting the system The cable to the drive is not connecte...

Страница 87: ...ata cable between the printer and the system Make sure it is connected to the proper port Check the connector and cable for bent or broken pins The printer is not designated as the default printer If...

Страница 88: ...ur computer by pressing the reset button If the system is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on then follow the on screen...

Страница 89: ...e is not plugged in or connected properly Check the cable Make sure it is plugged in correctly The mouse driver did not load when the system started Load the appropriate mouse driver manually or conta...

Страница 90: ...a working monitor to the computer The monitor s brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position The video card is not seated correctly...

Страница 91: ...ent pins or broken wires The display setup is incorrect From the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video type should be selected...

Страница 92: ...from sources of electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves The monitor needs to be degaussed Turn off the computer a...

Страница 93: ...s type exit and press ENTER Base memory xxx expansion This is an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrect Enter the BIOS Se...

Страница 94: ...rd disk controller failure Make sure the hard drive cable is properly connected Open the BIOS Setup utility program then verify that the correct drive type is selected Hard disk controller failure pre...

Страница 95: ...switch setting to AT Keyboard controller failure Try a working keyboard Make sure the keyboard is compatible with the system You may have to change the switch setting to AT Keyboard not detected See T...

Страница 96: ...sure the printer is online Required parameter missing Make sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit and press ENTER Syntax error Make sure you...

Страница 97: ...90 Troubleshooting...

Страница 98: ...rce indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to...

Страница 99: ...ommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer Alw...

Страница 100: ...If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one...

Страница 101: ...request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of t...

Страница 102: ...be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certi...

Страница 103: ...ndards CTR 21 1998 Attachment requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in w...

Страница 104: ...a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interfe...

Страница 105: ...rk services This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Some parameters required for compliance with Telecom s Telepermit requirements are dependent...

Страница 106: ...ss 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of con...

Страница 107: ...n of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or...

Страница 108: ...ce Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC...

Страница 109: ...incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway re...

Страница 110: ...ssors operating at 533 600 733 800 866 933 MHz and faster Cache 256k or 512K depending on processor RAM Two RIMM sockets on the system board support 2 5 volt Rambus Dynamic Random Access Memory RDRAM...

Страница 111: ...hree PCI slots on riser card Drive Bays One 5 25 inch drive bay occupied by CD drive and four 3 5 inch drive bays one occupied by diskette drive Temperature operating 10 to 35 Celsius or 50 to 95 Fahr...

Страница 112: ...ower button as standby button 67 C cabling drive 23 case cleaning 70 closing 19 opening 17 CD drive illustration 2 installing 26 problems 73 replacing 24 chassis cover removing 17 replacing 19 Check D...

Страница 113: ...ng 28 LED light emitting diode 2 maintenance 57 maintenance utilities 57 management 57 59 replacing 28 troubleshooting 75 I IDE drive cabling 23 installing 3 5 inch diskette drive 24 5 25 inch drive 2...

Страница 114: ...ricity 15 printer troubleshooting 80 processor heat sink 35 replacing 35 troubleshooting 76 protecting system against power source problems 55 against viruses 62 R rear panel 3 recording the system co...

Страница 115: ...essors 55 System specifications 105 system cleaning 69 components 31 error messages 86 integrity 62 recovery 64 troubleshooting 81 system board components 5 DIMM banks 38 illustration 5 installing 34...

Страница 116: ...SB port 3 utilities hard drive maintenance 57 V vertical desktop feature 4 video port 3 video troubleshooting 83 virus protection 62 viruses protecting against 62 voltage selector 3 W wakeup circuitry...

Страница 117: ...112 Index...

Страница 118: ...MAN US E4400 SYS GDE MVCASR1 1 00 8505593 8505593 8505593 8505593 E 4400 Desktop System Manual...

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