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CHAPTER 14: Troubleshooting

www.gateway.com

174

You can also call your telephone service and have the telephone line
checked for noise or low line levels.

■

Try another telephone line (either a different telephone number in your
house or a telephone line at a different location). If you can connect on
this line, call your telephone service.

■

Try connecting with the modem at a lower connection speed. If reducing
the connect speed lets you connect, call your telephone service. The
telephone line may be too noisy.

You cannot connect to the Internet

■

The ISP may be having technical difficulties. Contact your ISP for technical
support.

■

See if the modem works with a different communications program. The
problem may be with just one program.

■

Review the troubleshooting information under

“Internet” on page 171

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.

If your computer has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your computer has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of
14,400 bps.

The modem is not recognized by your computer

■

Make sure that the line connected to the modem is working and plugged
into the appropriate port on your computer. See your Hardware Reference
Guide or your setup poster to make sure that the connections have been
made correctly.

■

If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).

■

Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems
with the modem connection.

■

Shut down and restart your computer.

■

Run Windows modem diagnostics.

To run modem diagnostics:

1

Close all open programs.

2

Click

Start

, then click

Control Panel

. The

Control Panel

window

opens. If your Control Panel is in Category View, click

Printers and

Other Hardware

.

3

Click/Double-click the

Phone and Modem Options

icon, then click

the

Modems

tab.

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Содержание E-1500

Страница 1: ...USER GUIDE Gateway Computer...

Страница 2: ...mfort and injury from repetitive strain 12 Protecting from power source problems 13 Checking the voltage selection 13 Starting your computer 14 Waking up your computer 14 Turning off your computer 14...

Страница 3: ...il 40 Checking your e mail 40 Chapter 5 Sending and Receiving Faxes 41 Installing and configuring Microsoft Fax 42 Installing Fax 42 Configuring Fax 43 Setting up your cover page template 45 Sending a...

Страница 4: ...s 74 Creating a music CD 74 Creating a video DVD 78 Creating and copying data CDs and DVDs 81 Creating a data CD or DVD 81 Copying a CD or DVD 84 Using advanced multimedia features 86 Recording audio...

Страница 5: ...Using startup and hard drive passwords 114 Using Windows user accounts 114 Setting limits with user accounts 115 Protecting your computer from viruses 116 Using Windows XP Security Center 118 Updatin...

Страница 6: ...tery 150 Adding or replacing a CD or DVD drive 151 Replacing the memory card reader 152 Adding or replacing a hard drive 153 Replacing the rear fan 155 Replacing the power supply 156 Replacing the hea...

Страница 7: ...use 176 Networks 177 Passwords 177 Power 178 Printer 178 Sound 179 Telephone support 180 Before calling Gateway Customer Care 180 Telephone numbers 180 Self help 181 Appendix A Safety Regulatory and L...

Страница 8: ...1 1 GettingHelp Thank you for purchasing our computer Using the Gateway Web site Using Help and Support Using Online help Finding your model and serial number Finding the Microsoft Certificate of Auth...

Страница 9: ...eep your computer in good operating condition Gateway stands behind our value proposition to our customers to provide best of class service and support in addition to high quality brand name component...

Страница 10: ...Gateway supports Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades By entering your serial number you get drivers specific to your computer Click Browse All Do...

Страница 11: ...Support type a word or phrase keyword in the Search box located at the top of any Help and Support screen then click the arrow button For each search you receive the following search result types Sug...

Страница 12: ...nd serial number Important The labels shown in this section are for informational purposes only Label information varies by model features ordered and location The label on the side of your computer c...

Страница 13: ...CHAPTER 1 Getting Help www gateway com 6...

Страница 14: ...tarting your computer Turning off your computer Restarting your computer Using the keyboard Using the mouse Connecting the dial up modem Connecting to a cable or DSL modem or to an Ethernet network In...

Страница 15: ...o listen to audio CDs install games and programs watch DVDs and store large files onto recordable discs depending on drive type This drive may be a CD recordable CD DVD or recordable DVD drive To iden...

Страница 16: ...ed on Harddriveactivity indicator Lights when the hard drive is active Microphone jack Plug a microphone into this jack This jack is color coded red or pink Headphone jack Plug powered analog front sp...

Страница 17: ...Video port Plug a monitor into this port USB ports PlugUSB Universal Serial Bus devices suchasaprinter scanner camera keyboard ormouse intotheseports Formoreinformation see Installing a printer scann...

Страница 18: ...strain time Look away from your computer occasionally and try to focus on distant objects Top of screen is not higher than eye level Feet are flat on the floor Hands and arms are parallel to the floor...

Страница 19: ...Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Setting up your computer and computer accessories Set up the mon...

Страница 20: ...r work and shut down your computer normally Checking the voltage selection Caution In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be...

Страница 21: ...t used your computer for several minutes or have not turned off your computer it may enter a power saving mode called Standby While in Standby the power indicator flashes Tips Tricks For more informat...

Страница 22: ...rner of the Windows Task Manager dialog box 5 If your computer does not respond turn it off wait ten seconds then turn it on again Important If your computer does not turn off press and hold the power...

Страница 23: ...OCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press to open the Windows Start menu These keys can alsobe usedin combination with oth...

Страница 24: ...Position the pointer over the object Quickly press and release the left mouse button once This action is called clicking Startaprogramor open a file or folder Position the pointer over the object Quic...

Страница 25: ...DSL modem or to an Ethernet network Your computer has a network jack that you can use to connect to a cable or DSL modem or to an Ethernet network Important Your computer is equipped with a built in...

Страница 26: ...port plug and playandhot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the fir...

Страница 27: ...CHAPTER 2 Getting Started www gateway com 20...

Страница 28: ...CHAPTER 3 21 UsingWindows XP Using the Windows desktop Identifying window items Working with files and folders Searching for files and folders Working with documents Using Windows shortcuts...

Страница 29: ...ng the Start button on the left and a clock on the right Other buttons on the taskbar represent programs that are running Click a program s button on the taskbar to open the program s window The Start...

Страница 30: ...and Support For more information about the Windows Start menu click Start then click Help and Support Type the keyword Windows Start menu in the Search box then click the arrow 3 Click a file or prog...

Страница 31: ...oks a little different because each has its own menus icons and controls Most windows include these items Minimize Maximize Close Title bar Menu bar Window item Description The title bar is the horizo...

Страница 32: ...es are like file cabinets because they hold files and folders A computer usually has more than one drive Each drive has a letter usually Local Disk C for the hard drive and 3 Floppy A for the diskette...

Страница 33: ...do not see the contents of the drive or folder click Show the contents of this drive or Show the contents of this folder 4 Click File New then click Folder The new folder is created 5 Type a name for...

Страница 34: ...copy of the file or folder appears in the new location To move a file or folder to another folder 1 Locate the file or folder you want to move For more information see Viewing drives on page 25 and S...

Страница 35: ...rns the deleted files or folders to their original locations To empty the Recycle Bin Caution Emptying the Recycle Bin permanently erases any files or folders in the bin These files cannot be restored...

Страница 36: ...all or part of the file or folder name in the name box in the left pane of the window If you type all of the name Search will list all files and folders of that name If you type part of the name Sear...

Страница 37: ...d so on Windows drives folders and files are organized in the same way as a real file cabinet in that they may have many levels usually many more levels than a file cabinet in fact So you will usually...

Страница 38: ...ate save open and print a document using Microsoft WordPad Similar procedures apply to other programs such as WordPerfect Microsoft Word and Microsoft Excel For more information about using a program...

Страница 39: ...e the folder you want browse through the folders listed below the Save in list Help and Support For more information about saving documents click Start then click Help and Support Type the keyword sav...

Страница 40: ...rinter connected to your computer or have access to a network printer For more information about installing or using your printer see the printer documentation or the Hardware Reference Guide For info...

Страница 41: ...RL X Paste a file folder text or graphic Click inside the folder or window where you want to paste the object then press CTRL V Select multiple items in a list or window Click the first item press and...

Страница 42: ...CHAPTER 4 35 UsingtheInternet Learning about the Internet Setting up an Internet account Using the World Wide Web Using e mail...

Страница 43: ...o determine if you have an Ethernet jack on your computer see the Hardware Reference Guide or the setup poster An Internet service provider a company that provides access to the Internet through an IS...

Страница 44: ...adband is considered an always connected service With this type of service your cost is the same regardless of the amount of time you use your Internet connection Accessing your Internet account Help...

Страница 45: ...r for example www gateway com then click GO on the browser address bar OR On the current Web page click a link to a Web site Help and Support For general information about using Internet accounts clic...

Страница 46: ...wnloaded to your computer The time that it takes to transfer the file to your computer depends on file size and Internet conditions 6 Open the folder that you created Help and Support Forinformationab...

Страница 47: ...d Your e mail is sent over the Internet to the e mail address you specified Checking your e mail Tips Tricks To protect your computer from viruses check any e mail attachments using McAfee SecurityCen...

Страница 48: ...CHAPTER 5 41 SendingandReceivingFaxes Installing and configuring Microsoft Fax Sending a fax Receiving and viewing a fax...

Страница 49: ...o the Internet while sending and receiving faxes Installing Fax Microsoft Fax lets you send and receive faxes using your dial up modem When Windows was originally installed on your computer Fax may no...

Страница 50: ...he Welcome to Fax Configuration Wizard screen click Next The Sender Information screen opens 3 Type the information about yourself that you want to appear on your fax cover page then click Next The Se...

Страница 51: ...x identifier information then click Next This identifier information is required by law and can be the same identifier that you typed in Step 7 The Routing Options screen opens 10 If you set up your c...

Страница 52: ...orted from the Send Fax Wizard or the Fax Configuration Wizard such as To or From add them to the page by using the Insert menu then move them to the appropriate place on your template You can also us...

Страница 53: ...o use the area code for your recipient click Use dialing rules to type the full ten digit fax number 5 If you want to send your fax to more than one recipient click Add and type the name and fax numbe...

Страница 54: ...lick File then click Print The Print dialog box opens 3 Click the arrow button to open the Name list then click the Fax printer 4 Click Print The Send Fax Wizard opens 5 Complete the wizard by followi...

Страница 55: ...Click Yes Automatically canceling a fax If your computer tried to send a fax and failed to connect to a fax machine you can automatically cancel the failed fax To automatically cancel a failed fax 1 C...

Страница 56: ...Start All Programs Accessories Communications Fax then click Fax Console The Fax Console opens When the Fax Console is open it detects incoming faxes and stores them in the Inbox 2 To view a fax clic...

Страница 57: ...CHAPTER 5 Sending and Receiving Faxes www gateway com 50...

Страница 58: ...ing the diskette drive Using the CD or DVD drive Using the memory card reader Configuring the audio jacks Connecting a projector or monitor Connecting a television Connecting a video camera Installing...

Страница 59: ...use a diskette 1 Insert the diskette into the diskette drive with the label facing up or right depending on your configuration 2 To access a file on the diskette click Start then click My Computer Dou...

Страница 60: ...ms playing audio CDs and accessing data CD RW drive Installing programs playing audio CDs accessing data and creating CDs DVD CD RW drive Installing programs playing audio CDs accessing data creating...

Страница 61: ...l side is up or to the right If the disc has two playable sides place the disc so the name of the side you want to play is up or to the right 3 Press the eject button to close the tray Using the memor...

Страница 62: ...lose data Also remove the memory card from the reader before you turn off the computer 2 To access a file on the memory card click Start then click My Computer Double click the drive letter for examp...

Страница 63: ...r installed double click the Sound Effect Manager icon on the taskbar The Realtek dialog box opens 3 Configure the audio jacks for your speaker setup Connecting a projector or monitor If your computer...

Страница 64: ...reen using a standard RCA or S Video cable Important To turn on external video by default connect the television or other external video device before starting your computer Important Audio is not tra...

Страница 65: ...art then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 6 Click Double click the Display icon The Display Properties dialog bo...

Страница 66: ...k Apply Modifying television settings To modify television settings 1 On the Multiple Monitors Properties dialog box Displays tab click TV The TV Properties dialog box opens 2 Modify the settings then...

Страница 67: ...Double click the Power Options icon The Power Options Properties dialog box opens 3 Click the UPS tab Help and Support For more information about uninterruptible power supplies click Start then click...

Страница 68: ...ngYourSoftware Playing music and movies Creating audio files and music libraries Creating and editing videos Creating music CDs and video DVDs Creating and copying data CDs and DVDs Using advanced mul...

Страница 69: ...Sounds and Audio Devices Properties dialog box opens 3 Click the Volume tab 4 Drag the Device Volume slider to change the volume or click to select the Mute check box then click OK Help and Support Fo...

Страница 70: ...does not appear in the window click Options Properties the check box next to the audio device you want to adjust then click OK 5 Drag the volume level and balance sliders for the device you want to a...

Страница 71: ...ll Programs Accessories Entertainment then click Sound Recorder The Sound Recorder opens 2 Click File then click Open The Open dialog box opens 3 Click the file you want to play then click Open 4 Play...

Страница 72: ...ould like to add an internal or external drive visit the Accessory Store at accessories gateway com Help Support For more information about playing CDs or DVDs click Start then click Help and Support...

Страница 73: ...turned on or headphones are plugged in and that the volume is turned up 2 Insert a CD or DVD into the CD or DVD drive 3 If a dialog box opens with a list of CD players or DVD players click Windows Me...

Страница 74: ...All Programs CyberLink PowerDVD then click PowerDVD Help 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up 2 Click Start All Programs CyberLink...

Страница 75: ...rmation about making or playing an audio recording click Start then click Help and Support Type the phrases recording audio or playing audio in the Search box then click the arrow 1 Plug a microphone...

Страница 76: ...quality WMA files end in the file extension WMA and MP3 files end in the file extension MP3 To create WMA or MP3 files 1 Insert a music CD into your CD or DVD drive 2 If a dialog box opens with a list...

Страница 77: ...find a track quickly by sorting and add information to a music file You can add music tracks to your music library by Creating MP3 or WMA files When you create MP3 or WMA files from the tracks on your...

Страница 78: ...omputer so that you can download video from the camera as data files You can also create video from a Web cam attached to your computer For instructions on how to create video see your camera s user g...

Страница 79: ...tructions 2 If a dialog box opens with a list of video editing programs click Windows Movie Maker Windows Movie Maker opens OR If a dialog box does not open with a list of video editing programs click...

Страница 80: ...can make to your video include Splitting your video into more than one clip or combining two or more clips into one clip Trimming unwanted material from the beginning or end of your clip Inserting vi...

Страница 81: ...g CDs or DVDs If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you may be violating copyright law and be subject to payment of damages and other...

Страница 82: ...6 Click songs in the left column to add them to the playlist After all the songs are added to your list click OK 7 Click Start Burn Creating a music CD with CyberLink Power2Go To create a music CD 1 I...

Страница 83: ...Burning Task dialog box 4 Click Music Disc in the left hand column select your disc type in the right hand column then click OK The Select a Burning Task dialog box closes 5 In the top pane browse to...

Страница 84: ...have one CD or DVD burner click Burn The Burning dialog box opens and Power2Go burns the files to the CD or DVD OR If you have more than one CD or DVD burner select the burner then click Burn The Burn...

Страница 85: ...Windows Media Player 9 or later and the Windows patch Q810243 Update We recommend that you do not use your computer for other tasks while creating CDs or DVDs If you record copyrighted material on a...

Страница 86: ...D drive 2 If a dialog box opens click Take no action then click OK 3 Click Start All Programs CyberLink DVD Solution Power2Go then click Power2Go Power2Go opens along with the Select a Burning Task di...

Страница 87: ...appear in the Video pane 8 Click the icon next to the Background Image box to select the image that appears behind your menu 9 Click the icon next to the Background Music box to select the music that...

Страница 88: ...box opens and Power2Go burns the files to the CD or DVD 15 When a message tells you that the recording is complete click OK to start the LabelPrint program or Cancel to return to Power2Go Creating an...

Страница 89: ...Burning Task dialog box 4 Click Data Disc in the left hand column select your disc type in the right hand column then click OK The Select a Burning Task dialog box closes 5 In the top pane browse to t...

Страница 90: ...ou have one CD or DVD burner click Burn The Burning dialog box opens and Power2Go burns the files to the CD or DVD OR If you have more than one CD or DVD burner select the burner then click Burn The B...

Страница 91: ...opens along with the Select a Burning Task dialog box 2 Click Copy disc in the left hand column then click OK The Copy Disc dialog box opens 3 Insert the music CD data CD or data DVD you want to copy...

Страница 92: ...wo drives Power2Go copies the tracks from the source disc to the blank recordable disc 7 If you are using one drive a message prompts you to insert a CD or DVD Remove the source CD or DVD insert a bla...

Страница 93: ...of the Microphone jacks see your computer s setup poster or the Hardware Reference Guide 2 Click Start All Programs Accessories Entertainment then click Sound Recorder The Sound Recorder opens 3 Clic...

Страница 94: ...CHAPTER 8 87 CustomizingYourComputer Adjusting the screen and desktop settings Changing the mouse settings Using an extended desktop Adjusting power saving settings...

Страница 95: ...types requirevariouscolordepthsforoptimum appearance Forexample simplecolor drawings may look satisfactory in 256 colors while color photographs need millions of colors to be displayed with optimum qu...

Страница 96: ...display easier The higher the resolution the smaller individual components of the screen such as icons and menu bars appear To adjust the screen resolution 1 Click Start then click Control Panel The...

Страница 97: ...lick the Appearance tab 4 Click the arrow button to open the Color scheme list click the color scheme you want then click OK The new colors appear on your desktop OR If you want to create a new color...

Страница 98: ...the Desktop tab 4 Click a background picture in the Background list OR Click Browse to select a background picture from another location 5 If you want the picture you chose to cover the entire screen...

Страница 99: ...ol Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Screen Saver tab 4...

Страница 100: ...Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Mouse icon The Mouse Properties dialog box opens Help...

Страница 101: ...on extended desktop 1 Right click any empty space on the desktop then click Properties The Display Properties dialog box opens 2 Click the Settings tab 3 Click the second monitor icon labeled 2 then...

Страница 102: ...trol Panel is in Category View click Performance and Maintenance 2 Click Double click the Power Options icon The Power Options Properties dialog box opens 3 Click the arrow button to open the Power Sc...

Страница 103: ...word power management in the Search box then click the arrow 4 Click the arrow button to open a Power buttons list then click the power setting mode you want to use 5 Click OK Activating and using Hib...

Страница 104: ...ties dialog box then click the Power Schemes tab Click the arrow button to open a System hibernates list then click the time you want to use OR Open the Power Options Properties dialog box then click...

Страница 105: ...CHAPTER 8 Customizing Your Computer www gateway com 98...

Страница 106: ...CHAPTER 9 99 NetworkingYourComputer Introducing networking Creating an Ethernet network Testing your network Sharing resources Using the network Adding a printer to your network...

Страница 107: ...s Most home networks are built using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components Important Check local code requirements before...

Страница 108: ...network connect an access point to the router or use a router that has a built in access point such as the Linksys wireless access point router with 4 port switch Equipment you need for a router based...

Страница 109: ...one Creating an Ethernet network Installing Ethernet cards and drivers After you have determined the type of Ethernet you are using for your network you need to install Ethernet cards and drivers on t...

Страница 110: ...l computers in your network workgroup and the name must be different than any computer name on your network 7 Click OK to close the Computer Name Changes dialog box Configuring the TCP IP protocol A n...

Страница 111: ...twork Connections window opens 3 Right click Local Area Connection then click Properties The Local Area Connection Properties dialog box opens OR If you do not have a LAN connection setup click Create...

Страница 112: ...ectorsare attached to copper pins in the same order same colors left to right For a crossover cable the wires on each connector are attached to the copper pins in a different order different colors le...

Страница 113: ...mbered port on the router except the WAN port The WAN port is used to connect the router to the DSL or cable modem and is identified by a label or a switch Plug the other end of the cable into the net...

Страница 114: ...ktop computer Turn off all of the devices then power them back on cable or DSL modem first router second and computers last Refer to your router s or access point s troubleshooting information Contact...

Страница 115: ...drive will be available to everyone on your network If you share a folder only the contents of that folder will be available to everyone on the network 2 Click the Sharing tab 3 If this is the first...

Страница 116: ...u want to share then click Sharing 4 Click Share this printer 5 Click OK Using the network After the drives and printers on each network computer are shared you can View shared drives and folders Map...

Страница 117: ...der by completing the steps in Viewing shared drives and folders on page 109 2 Right click the drive or folder then click Map Network Drive The Map Network Drive wizard opens 3 Click the arrow button...

Страница 118: ...work 1 Open the file you want to print 2 Click File then click Print 3 Click the arrow button to opentheprinter name list then click the network printer 4 Click OK Adding a printer to your network Ins...

Страница 119: ...CHAPTER 9 Networking Your Computer www gateway com 112...

Страница 120: ...CHAPTER 10 113 ProtectingYourComputer Securing your computer Securing your data Using Windows user accounts...

Страница 121: ...o Gateway so we can reset it Use a startup and hard drive password to keep other people from using your computer You have to enter your password when you turn on your computer or access your files The...

Страница 122: ...count To change between user accounts 1 Click Start then click Log Off The Log Off Windows dialog box opens 2 Click Switch User The Windows Welcome screen opens Caution If you click Log Off any progra...

Страница 123: ...h box then click the arrow Protect your computer from a virus by Registering your copy of Norton AntiVirus and subscribing to the virus definition update service You received a free limited time subsc...

Страница 124: ...rton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Viruses area To remove a virus 1 IfNorton AntiVirus finds a virus follow allon screen instructio...

Страница 125: ...e on screen instructions to update your Norton AntiVirus program with the latest virus protection files 4 When the program has finished click Finish Using Windows XP Security Center Windows Security C...

Страница 126: ...ndows XP Security Center to schedule automatic updates Windows can routinely check for the latest important updates for your computer and install them automatically To schedule automatic updates 1 Cli...

Страница 127: ...Update scans your computer and provides you with a tailored selection of updates that apply onlyto the software andhardwareon yourcomputer For additionalinformation on Windows Update see To keep your...

Страница 128: ...CHAPTER 11 121 RecoveringYourSystem Understanding system recovery options Recovering your system...

Страница 129: ...tall specific factory installed software and device drivers Finally in order to recover your system you may need to reinstall everything including the operating system so your computer has its origina...

Страница 130: ...All Programs System Recovery then click Application Driver Recovery OR Turn on your computer then insert the driver and application recovery disc 1 into the CD or DVD drive The Application Recovery p...

Страница 131: ...turned on Microsoft System Restore takes a snapshot of your system settings and saves it as a restore point In most cases of hard to resolve software problems you canreturn to one oftheserestorepoints...

Страница 132: ...ore Point Selection dialog box opens 6 Make sure that you want to use the restore point you selected and read all notices on the screen 7 Click Next then follow the on screen instructions to finish th...

Страница 133: ...s OR Turn on or restart your computer and press F11 while your computer is starting 3 Insert the OperatingSystemRecoveryCD DVD when prompted The System Recovery program starts 4 Click a system recover...

Страница 134: ...restore your system it will appear with the same files and programs it had when it shipped from the factory You still need to download Windows updates and antivirus updates to bring your computer s so...

Страница 135: ...CHAPTER 11 Recovering Your System www gateway com 128...

Страница 136: ...CHAPTER 12 129 MaintainingYourComputer Caring for your computer Managing hard drive space Moving from your old computer...

Страница 137: ...bs A CD or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer the power turns off but some electrical current still flows through your computer To avoid possible inj...

Страница 138: ...wipe the screen with the cloth To clean a CRT monitor use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the scr...

Страница 139: ...several utilities you can use to manage your hard drive Checking hard drive space To check hard drive space 1 Click Start then click My Computer The My Computer window opens 2 Right click the drive th...

Страница 140: ...example Local Disk C then click Properties The Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens 4 Make sure that the check box beside each file typ...

Страница 141: ...s 1 Click Start then click My Computer The My Computer window opens 2 Right click the hard drive that you want to check for errors for example Local Disk C then click Properties The Properties dialog...

Страница 142: ...g them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation p...

Страница 143: ...ly to a writable CD or DVD if you have a recordable drive or to diskettes if you have a diskette drive Use a backup device such as a recordable drive or Zip drive to do a complete hard drive backup Fo...

Страница 144: ...Task Wizard in the Search box then click the arrow 3 Click Next then click the task or program you want to schedule and follow the on screen instructions to customize the task Moving from your old com...

Страница 145: ...folder 1 In Windows XP click Start then click My Documents The My Documents window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 d...

Страница 146: ...nt If your current ISP software is not pre installed on your new computer locate the original Internet setup program provided by your local ISP or contact your ISP to see if they have an updated versi...

Страница 147: ...device s installation guide Installing a parallel port printer You can usually install parallel port printers by following these steps To install your old printer 1 Shut down and turn off your comput...

Страница 148: ...te of any programs you want to install on your new computer Locate your original program installation discs and installation guides Your original discs and guides should contain any serial numbers or...

Страница 149: ...CHAPTER 12 Maintaining Your Computer www gateway com 142...

Страница 150: ...nstalling memory Replacing the system battery Adding or replacing a CD or DVD drive Replacing the memory card reader Adding or replacing a hard drive Replacing the rear fan Replacing the power supply...

Страница 151: ...the power cord and the modem and network cables Before working with computer components follow these guidelines Avoid static causing surfaces such as carpeted floors plastic and packing foam Remove co...

Страница 152: ...Opening the case www gateway com 145 4 Remove the two thumbscrews from the side panel cover slide the side panelcover toward thebackofthecomputer thenlift the panel away from the computer Thumbscrews...

Страница 153: ...ables attached OR Disconnect the cables from the system board so you can remove the front bezel and cables from the computer To remove the front bezel 1 Push out on the plastic retainers that hold the...

Страница 154: ...ezel with the holes on the front of the computer case 3 Press the bezel firmly into place Replacing the side panel To replace the side panel 1 Make sure that all of the internal cables are arranged in...

Страница 155: ...l by following the instructions in Removing the side panel on page 144 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surfa...

Страница 156: ...memory module bank should snap in and secure the memory module automatically 6 Replace the side panel by following the instructions in Replacing the side panel on page 147 7 Return your computer to it...

Страница 157: ...menus then exit from the utility 4 Shut down your computer 5 Remove the side panel by following the instructions in Removing the side panel on page 144 Important Your computer s battery location may v...

Страница 158: ...cing an existing drive remove the two screws that secure the drive to the drive bay If you are adding a new drive go to Step 6 4 Disconnect the power and data cables from the back of the drive 5 Slide...

Страница 159: ...its wires connected to the system board There should be enough slack in the cables to allow you to lay the bezel on its side in front of the case 3 Remove the single screw holding the card reader in...

Страница 160: ...ge 144 2 If you are adding a new drive go to Step 4 If you are replacing an existing drive back up any files you need on the old drive then go to the next step Caution Data cables have a locking mecha...

Страница 161: ...d drive to the drive bay Only the two screws on one side of the bay are shown below 8 Slide the old drive out of the bay 9 Slide the new drive into the drive bay 10 Use the four screws you removed pre...

Страница 162: ...an power cable from the system board 3 Remove the four screws that secure the rear cooling fan to the case 4 Remove the fan from the case 5 Usethe four screws youremoved previouslyto securethe new rea...

Страница 163: ...m the system board and drives 3 Remove the four screws that secure the power supply to the case 4 Slide the power supply forward about one inch Tips Tricks On some models you may first need to remove...

Страница 164: ...llowing the instructions in Replacing the side panel on page 147 Replacing the heat sink Tips Tricks You need a Phillips screwdriver to add or replace the heat sink To replace the heat sink 1 Remove t...

Страница 165: ...tened Do not over tighten the screws 9 Connect the new heat sink fan s power connector to the system board 10 Replace the side panel by following the instructions in Replacing the side panel on page 1...

Страница 166: ...front of the case then secure it to the case with the screw 10 Reconnect the I O panel s cables to the appropriate connectors on the system board 11 Insert the front bezel s cables through the hole i...

Страница 167: ...and place it in a static free bag for storage You can gently rock the card end to end to loosen and remove the card do not bend the card sideways Caution Do not touch the contacts on the bottom part...

Страница 168: ...2 Place the computer case on its side 3 Remove the expansion cards by following the instructions in Adding or replacing an expansion card on page 159 then place them in static free bags for storage 4...

Страница 169: ...aptive screws that secure the heat sink to the system board Two screws on the far side of the heat sink are not visible in the following photograph 8 Remove the heat sink If the heatsink sticks to the...

Страница 170: ...ard to the case 14 Lift the system board away from the case by raising the right side of the system board about one inch 15 Slide the system board about one inch to the right toward the front of the c...

Страница 171: ...the heat sink so you do not damage the TIM 21 Place the heat sink over the processor lining up the four captive screws with the four posts surrounding the processor 22 Loosely screw in the captive scr...

Страница 172: ...CHAPTER 14 165 Troubleshooting Safety guidelines First steps Solving problems Telephone support...

Страница 173: ...ou have problems with your computer try these things first Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power If you use a pow...

Страница 174: ...DVD make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 53 Your computer may be experiencing some temporary memory problems Shut down and restart your...

Страница 175: ...rts and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your...

Страница 176: ...t continuously Remove the diskette from the drive If the light stays on try restarting your computer DVD drives See CD drives on page 167 Ethernet You cannot see the other computers on your network Ma...

Страница 177: ...icon Help and Support For more information about restoring your system click Start then click Help and Support Type the keyword System Restore in the Search box then click the arrow 2 Right click the...

Страница 178: ...ider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem For more information Modem dial up on page 173 Help and Support For mo...

Страница 179: ...epeating or you see a keyboard stuck or key failure error message Make sure that nothing is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck...

Страница 180: ...roperties are set correctly To check the dialing properties 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Har...

Страница 181: ...h you can upload send data is limited to 33 6K If your computer has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads Your fax communications p...

Страница 182: ...e 2 Click Double clickthePhoneandModemOptionsicon thenclick the Modems tab 3 Click the modem you want to adjust then click Properties 4 Click the Modem tab then adjust the Speaker volume control 5 Cli...

Страница 183: ...lay is dim or difficult to read Adjust the brightness and contrast controls Use the monitor degauss feature see your monitor documentation or turn off your computer and monitor leave them off for at l...

Страница 184: ...addresses to the computers make sure that all computers have different IP addresses For home networks IP addresses should be192 168 N N where N is a number you assign between 0and254 The first N shou...

Страница 185: ...nt Check the cable between the printer and your computer Make sure that it is connected to the correct port Make sure that the printer is online Many printers have an online offline button that you ma...

Страница 186: ...you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is ou...

Страница 187: ...ctions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a pr...

Страница 188: ...or software see the following resources The printed or online documentation that came with your hardware or software In many cases additional product information and online documentation for Gateway s...

Страница 189: ...CHAPTER 14 Troubleshooting www gateway com 182...

Страница 190: ...APPENDIX A 183 Safety Regulatory andLegalInformation Important safety information Regulatory compliance statements Environmental information Notices...

Страница 191: ...nstalltheappropriateoutlet Ifyouuseanextensioncordwiththissystem makesurethatthetotalampereratingontheproductspluggedintotheextensioncord doesnotexceedtheextensioncordampererating Ifyoursystemisfitted...

Страница 192: ...te the product California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer birth defects or reproductive harm Telecommunic...

Страница 193: ...de wiringassociatedwithasingle lineindividualservicemaybeextendedbymeansofacertifiedconnectorassembly Thecustomershouldbe awarethatcompliancewiththeaboveconditionsmaynotpreventdegradationofserviceinso...

Страница 194: ...edofproperly Notices Copyright 2006Gateway Inc AllRightsReserved 7565IrvineCenterDrive Irvine CA 92618 2930 USA All Rights Reserved Thispublicationisprotectedbycopyrightandallrightsarereserved Noparto...

Страница 195: ...APPENDIX A Safety Regulatory and Legal Information www gateway com 188...

Страница 196: ...7 troubleshooting memory card 172 types of memory cards supported 55 case closing 147 opening 144 CD adding tracks to your library 70 cleaning 131 copying 84 copying data 81 copying with Cyberlink Pow...

Страница 197: ...dentifying 52 troubleshooting 168 using 52 display changing resolution 89 properties 56 94 troubleshooting 169 using screen saver 92 documentation help 4 Help and Support 4 online help 5 documents cre...

Страница 198: ...I O panel replacing 158 function keys 15 G Gateway Web address 2 Web site 2 Gigabit Ethernet 100 H hard drive adding 153 backing up files 136 checking for errors 134 checking for free space 132 defra...

Страница 199: ...le 64 minimize button 24 modem cable 37 101 105 connecting 18 dial up 36 DSL 37 101 105 jack 18 protecting from power surge 13 troubleshooting 173 monitor adding external 56 changing resolution 89 cle...

Страница 200: ...audio file 68 86 CD tracks 69 84 recovering files and folders 27 Recycle Bin 22 deleting files and folders 27 emptying 28 recovering files and folders 27 re dialing telephone 47 reinstalling periphera...

Страница 201: ...files from Internet 39 files from old computer 137 138 Internet settings from old computer 139 settings from old computer 137 video to computer 72 troubleshooting add in cards 167 cards 167 CD drive 1...

Страница 202: ...ng tack information 71 listening to Internet radio 86 playing audio CD 65 playing audio file 64 viewing video file 64 watching Internet TV 86 Windows Movie Maker capturing video to computer 72 editing...

Страница 203: ...Index www gateway com 196...

Страница 204: ...MAN GW ATX PRO USR GDE R0 3 06...

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