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Gateway C-120, Справочное руководство

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CHAPTER 9: Troubleshooting

118

You cannot connect to your home network

•

If your convertible notebook is a member of a domain 
at your workplace, you may not be able to connect your 
convertible notebook to your home network workgroup 
to access shared files or printers on your home network. 
You may, however, be able to access the Internet through 
your home network.

•

Every home network is unique. See the documentation 
that came with your network equipment for 
troubleshooting information.

Networks (wireless)

You cannot use the wireless radio

•

Make sure that your notebook has a wireless radio.

•

Press F

N

+F2 to turn the wireless radio on.

You turned wireless networking on, but it takes a while to 
connect

•

When wireless networking is turned on, it automatically 
scans for available connections. The scan can take 
approximately 30 seconds to complete.

Your connection on the network seems intermittent or your 
wireless network is running slower than you expect

•

The speed of a wireless network is related to signal 
strength. Signal strength is affected by the distance 
between your wireless network devices, by radio 
interference, and by interference from natural 
obstructions such as walls, ceilings, floors, and doors.

If your wireless network is running slower than you 
expect, you should check your network signal strength. 
If you find the signal strength is low, try moving to a new 
location to increase the signal strength.

Caution

If your convertible notebook was a member of a domain before 

you join a workgroup, it is disjoined from the domain and your computer 
account disabled. Contact your company computer department or 
network administrator for more information.

Important

Note any antenna placement constraints in the access point user 

guide because the speed of a wireless network is related to signal 
strength. Signal strength is affected by the distance between your 
wireless network devices, by radio interference, and by interference from 
natural obstructions such as walls, floors, and doors.

Содержание C-120

Страница 1: ... CONVERTIBLE NOTEBOOK REFERENCEGUIDE ...

Страница 2: ......

Страница 3: ...ely and comfortably 16 Reducing eye strain 16 Setting up your computer desk and chair 17 Sitting at your convertible notebook 17 Avoiding discomfort and injury from repetitive strain 18 Connecting the AC adapter 18 Protecting from power source problems 20 Connecting the dial up modem 20 Connecting to a broadband modem or network 21 Starting your convertible notebook 21 Waking up your convertible n...

Страница 4: ...ging display orientation 44 Adjusting brightness 44 Using the digital pen 45 Storing and removing the digital pen 46 Pen alarm 46 Using the touch sensitive screen 47 Adjusting the volume 48 Turning your wireless radio on or off 49 IEEE 802 11 wireless network radio 49 Bluetooth radio 50 Chapter 4 Using Drives and Accessories 51 Using the DVD drive 52 Identifying drive types 52 Using a CD or DVD 53...

Страница 5: ...r sources 68 Changing power modes 69 Changing convertible notebook power settings 70 Changing the power scheme 70 Changing alarm options 72 Changing advanced settings 73 Activating and using Hibernate mode 74 Chapter 6 Traveling with Your Notebook 77 Packing your convertible notebook 78 Traveling by air 78 Dial up modem 78 Radio frequency wireless connections 79 Files 79 Security 80 Power 81 Addit...

Страница 6: ...96 Chapter 9 Troubleshooting 101 Safety guidelines 102 First steps 102 Troubleshooting 103 Audio 103 Batteries 103 Digital pen 103 Diskette drive external 104 Display 105 DVD drives 106 Ethernet 107 File management 107 Fingerprint reader 108 Hard drive 108 Internet 109 Keyboard 110 Memory 111 Memory card reader 111 Modem cable or DSL 112 Modem dial up 112 Mouse 116 Networks wired 116 Networks wire...

Страница 7: ...www gateway com v Sound 124 Status indicators 124 Touchpad or pointing device 124 Video 125 Telephone support 125 Before calling Gateway Customer Care 125 Appendix A Legal Information 127 Index 137 ...

Страница 8: ...Contents vi ...

Страница 9: ...CHAPTER1 1 About This Reference About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information ...

Страница 10: ...n depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows and other software Controlling audio and video settings Using the Internet Protecting your files Playing and recording media Networking Maintenance and troubleshooting To access your online User Guide Click or tap Start All Programs then click or tap Gateway Docume...

Страница 11: ...t identifies your convertible notebook model and its features Gateway Customer Care will need this information if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your convertible notebook includes the product key code for your operating system ...

Страница 12: ...or more information about your convertible notebook visit Gateway s Support page at www gateway com or the Web address shown on your convertible notebook s label The Support page also has links to additional Gateway documentation and detailed specifications ...

Страница 13: ...CHAPTER2 5 Checking Out Your Notebook Top Front Left Right Back Bottom Keyboard area ...

Страница 14: ...n has been removed while the convertible notebook is turned on Battery charge indicator LED blue Battery is fully charged LED purple Battery is charging LED blinking red Battery charge is very low LED solid red Battery is malfunctioning Important This LED only lights up when your notebook is connected to AC power or the battery charge is very low Power indicator LED on Notebook is on LED blinking ...

Страница 15: ...www gateway com 7 Front Component Icon Description LCD panel release latch Press to open the LCD panel LCD panel release latch ...

Страница 16: ...r similar surface Monitor port Plugananalog VGAmonitororprojectorinto this port For more information see Viewing the display on a projector or monitor on page 59 Docking port Connect the optional port replicator to this port Warning Power is passed through this port This docking connection is certifiedto UL 1950 for use only with port replicators designed for your Gateway convertible notebook Ethe...

Страница 17: ... pen Component Icon Description IEEE 1394 port Plug an IEEE 1394 also known as Firewire or i Link device such as a digital camcorder or MP3 player into this 4 pin IEEE 1394 port USB ports Plug USB devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into these ports DVD drive Insert CDs or DVDs into this drive For more information see Using the DVD drive on page 52...

Страница 18: ...uilt in speakers are turned off when speakers or headphones are plugged into this jack Component Icon Description Modem jack Plug a dial up modem cable into this jack For more information see Connecting the dial up modem on page 20 Power connector Plug the AC adapter cable into this connector Kensington lock slot Secure your convertible notebook to an object by connecting a Kensington cable lock t...

Страница 19: ... drive in your notebook examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on page 52 Battery lock Slide to unlock the battery For more information see Changing the battery on page 65 Battery Provides power when the convertible notebook is not plugged into AC power Battery latch Slide to release the battery For more information see Changing the b...

Страница 20: ...tandby Resume mode For more information on configuring the power button mode see Changing advanced settings on page 73 Tablet control buttons See Using the tablet control buttons on page 30 for a description of each button Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used For more information see Using the status indicators ...

Страница 21: ...ge 9 Ambient light sensor Automatically adjusts the display brightness based on the availablelight For more information see Using the ambient light sensor on page 45 Fingerprint reader Provides enhanced security For more information see Using the fingerprint reader on page 33 Touchpad Provides all the functionality of a mouse For more information see Using the EZ Pad touchpad on page 39 Component ...

Страница 22: ...CHAPTER 2 Checking Out Your Notebook 14 ...

Страница 23: ...ng your convertible notebook Turning off your convertible notebook Restarting rebooting your convertible notebook Using the status indicators Using the keyboard Using the tablet control buttons Using the fingerprint reader Using the EZ Pad touchpad Using the display Using the digital pen Using the touch sensitive screen Adjusting the volume Turning your wireless radio on or off ...

Страница 24: ... sofa Soft surfaces can block your convertible notebook s ventilation openings leading to overheating permanent damage to your convertible notebook and fire danger Instead place your convertible notebook on a rigid hard surface and make sure that you keep the ventilation openings on the sides clear Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine dir...

Страница 25: ...der using an adjustable chair to control your arm s height above the keyboard Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chairheight adjustthe forward tilt of the seat or use a footrest to d...

Страница 26: ...user replaceable or user serviceable parts inside The AC adapter has dangerous voltages that can cause serious injury or death Contact Gateway about returning defective AC adapters Caution Make sure that you use the AC adapter that came with your convertible notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same...

Страница 27: ...not turn on complete the following steps until it turns on a Unplug the adapter from your convertible notebook then plug it back in b Press FN F1 to toggle the status lights on and off 4 When you finish using your convertible notebook for the first time turn off your convertible notebook and leave it connected to AC power until the battery charge indicator turns blue Important Ifthe battery charge...

Страница 28: ...ne end of the modem cable into the modem jack on your convertible notebook 2 Insertthe otherend of the modem cable into a telephone wall jack Warning High voltages can enter your convertible notebook through both the power cord and the modem connection To protect your convertible notebook and avoid electrical shock use a surge protector If you have a telephone modem use a surge protector that has ...

Страница 29: ...er end of the network cable into a cable modem DSL modem or Ethernet network jack Starting your convertible notebook Tip For the location of the network jack on an optional port replicator see the port replicator user guide Warning Do not work with the convertible notebook resting on your lap If the air vents are blocked the convertible notebook may become hot enough to harm your skin Caution Prov...

Страница 30: ... on screen instructions to select the language and time zone and to create your first user account 4 Attach and turn on any peripheral devices such as printers scanners speakers and port replicators Tip For more information about changing the power button mode see Changing advanced settings on page 73 Tip For more information about connecting peripheral devices see Installing a printer or other pe...

Страница 31: ...dby While in Standby mode the power indicator flashes If your convertible notebook is in Standby mode press the power button to wake it up Turning off your convertible notebook To turn off your convertible notebook 1 Click or tap Start then click or tap Turn Off Computer The Turn Off Computer dialog box opens 2 Click or tap Turn Off Windows shuts down and turns off your convertible notebook Tip Fo...

Страница 32: ...let control buttons on page 30 OR Press CTRL ALT DEL The Windows Task Manager dialog box opens 2 Click or tap the program that is not responding 3 Click or tap End Task 4 Click or tap X in the top right corner of the Windows Task Manager dialog box 5 If your convertible notebook does not respond turn it off wait ten seconds then turn it on again As a part of the regular startup process a program t...

Страница 33: ... Description Battery charge LED blue Battery is fully charged LED purple Battery is charging LED blinking red Battery charge is very low LED solid red Battery is malfunctioning Important This LED only lights up when your convertible notebook is connected to AC power or the battery charge is very low Wireless network LED on Optional wireless IEEE 802 11 radio is turned on LED off Optional wireless ...

Страница 34: ...um Lock keys for the numeric keypad Num lock LED on Numeric keypad is turned on LED off Numeric keypad is turned off Drive LED blinking The hard drive is in use LED off The hard drive is not in use Tip You can attach an external keyboard to the convertible notebook or optional port replicator using a USB port You do not need to shut down the convertible notebook to connect a USB keyboard Indicator...

Страница 35: ...r more information see System key combinations on page 28 Numeric keypad Use these keys to type numbers whenthe numeric keypad is turned on Press FN to turn on the numeric keypad FN key Press the FN key in combination with a colored system key to perform a specific action Windows key Press this key to open the Windows Start menu This key can also be used in combination with other keys to open util...

Страница 36: ...raveling in an airplane IEEE 802 11communicationdevices are examples of devices that provide wireless communication Enter Standby mode Press the power button to leave Standby mode For more information see Changing convertible notebook power settings on page 70 Toggle the notebook display inthe following order The LCD An external monitor or projector a monitor or projector must be plugged into the ...

Страница 37: ... time to return the display to the normal brightness setting Important Using this feature will affect battery performance Decrease volume For more information see Adjusting the volume on page 48 Increase volume For more information see Adjusting the volume on page 48 Mute the sound Press the key combination again to restore the sound For more information see Adjusting the volume on page 48 Increas...

Страница 38: ...on Description Windows security Provides the same action as pressing CTRL ALT DELETE For more information see Restarting rebooting your convertible notebook on page 24 Screen rotation Rotate the display orientation For more information see Changing display orientation on page 44 Windows Journal Opens Windows Journal Screen rotation Windows journal Windows security Wireless network ...

Страница 39: ...rn the optional IEEE 802 11 wireless network radio and optional Bluetooth radio on or off For more information see Wireless Ethernet Networking in your online User Guide Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication dev...

Страница 40: ... and Getting Started 32 3 Click or tap the Tablet Buttons tab 4 Click or tap Journal Button then click or tap Change The Change Tablet Button Actions dialog box opens 5 Select an action then if applicable select a program ...

Страница 41: ...hat only a user with a matching fingerprint can access Boot level security that requires a fingerprint authentication before the system will boot to Windows Scrolling so you can use the fingerprint reader in place of the touchpad while the convertible notebook is in tablet mode Running the TouchStrip Tutorial Before using the fingerprint reader the first time you should run the TouchStrip Tutorial...

Страница 42: ...een opens 2 Click or tap Next The Finish screen opens 3 Select one of the following options then click or tap Next Enrollment to the biometric device Select this option to save your fingerprint to memory in the fingerprint reader Use this option to prevent unauthorized use of your notebook even if the hard drive has been removed Enrollment to the hard disk Select this option to save your fingerpri...

Страница 43: ...see Running the TouchStrip Tutorial on page 33 After you have completed the tutorial the Enrollment screen appears OR If you do not want to run the TouchStrip Tutorial click or tap to uncheck the Run interactive tutorial check box then click or tap Next The Enrollment screen appears 5 Click ortap the button above the finger you are enrolling A new box appears with three empty circles in it ...

Страница 44: ...and is indicated by a fingerprint icon in one of the circles 7 Repeat step 6 two more times then click or tap Next The Advanced Security screen appears 8 Type a password in the Backup password box type the same password in the Retype password box then click or tap Next 9 Click or tap Finish ...

Страница 45: ...ng To use the Fingerprint Control Center 1 Click or tap Start All Programs Protector Suite QL then click or tap Control Center The Fingerprint Control Center opens 2 Click or tap the yellow arrow in front of an option then click or tap the option or setting you want to change Using the password bank The password bank stores registrations to your favorite secure Web sites so that you can access the...

Страница 46: ...he dialog box or Web site sign in box To log on to a registered Web site 1 Swipe your already enrolled finger over the sensor The fingerprint reader menu opens 2 Click Registered Sites then click the Web site you want to log onto 3 Your Internet browser opens and automatically logs you onto the Web site Using the fingerprint reader features For more information about the fingerprint reader and how...

Страница 47: ...m 39 Using the EZ Pad touchpad The EZ Pad consists of a touchpad and two buttons When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction Touchpad Left button Right button ...

Страница 48: ...pad set to only accept clicking by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the left button For more information see Changing the mouse touchpad or pointing device settings in your online User Guide To Do this Move the pointeronthe screen Move your finger around on the touchpad If you run out of space and need to move the pointer ...

Страница 49: ...would use the touchpad Access a shortcut menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and holdit down then use the touchpad tomove drag the object to the appropriate part of t...

Страница 50: ...ay surface while writing The pressure of your hand or fingers will not affect any open programs Switching from AC to battery power dims the display slightly to save battery power Converting from notebook to tablet mode You can convert the display from notebook to tablet mode with the convertible notebook turned on or off To convert the display from notebook mode to tablet mode 1 Open the LCD panel...

Страница 51: ... the LCD panel until the back of the panel is facing you The panel soft locks into the final position 3 Rotate the LCD panel latch until it points in the opposite direction Important You can rotate the screen in either direction ...

Страница 52: ... see Using the tablet control buttons on page 30 To change orientation properties Double click or double tap the Tablet and Pen Settings icon in the taskbar then click or tap the Display tab Adjusting brightness To adjust screen brightness Use the increase brightness and decrease brightness keys on the keyboard For more information see System key combinations on page 28 Caution You can rotate the ...

Страница 53: ... the digital pen Your convertible notebook s digital pen is the only device that can write tap and input directly on your convertible notebook s display The digital pen can do everything a mouse does Just think tap instead of click Caution A finger tap or PDA stylus has no effect on your convertible notebook s display and ink pens and other pointed objectscould damage the surface Always use the di...

Страница 54: ...ok Pen alarm Your convertible notebook can sound a reminder tone if the digital pen is not in the pen holder when you turn the convertible notebook off or you place it in either Standby or Hibernate mode This feature is shipped from the factory turned off To turn on the pen alarm 1 As soon as your convertible notebook starts and you see a startup screen press F2 The BIOS Setup utility opens 2 Open...

Страница 55: ...perties dialog box opens 3 Click or tap the Hardware tab then click or tap Device Manager The Device Manager opens 4 Click or tap the in front of Human Interface Devices 5 Double click or double tap Virtual Touch Driver The Virtual Touch Driver Properties dialog box opens Caution A finger tap or PDA stylus works on your convertible notebook s display as well as a the digital pen Ink pens and other...

Страница 56: ...ontrol to adjust the overall volume of your convertible notebook To adjust the overall volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see System key combinations on page 28 Tip You can also disable the touch sensitive screen feature by stopping the Wac...

Страница 57: ...mmercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 and Bluetooth communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may be restricted...

Страница 58: ... camera MP3 player headphone keyboard or mouse To turn the Bluetooth radio on or off Press FN F6 OR Press the Wireless button For more information see Using the tablet control buttons on page 30 Help For more information about Bluetooth click or tap Start All Programs My Bluetooth Places When the My Bluetooth Places window opens click or tap Help then click or tap Bluetooth Help Topics ...

Страница 59: ... Accessories Using the DVD drive Using the memory card reader Adding and removing a PC Card Using a port replicator Installing a printer or other peripheral device Viewing the display on a projector or monitor Ordering accessories ...

Страница 60: ...nstalling programs playing audio CDs playing DVDs accessing data and recording music and data to recordable CDs You cannot use this drive to create DVDs Multi format double layer DVD RW drive Installing programs playing audio CDs playing DVDs accessing data recording music and data to CD R or CD RW discs and recording video and data to DVD R DVD R DVD RW DVD RW or double layer DVD R or DVD R discs...

Страница 61: ...e and your DVD drive s regional code must match The regional code on your DVD drive is determined by your convertible notebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code of the disc The regional code for the disc is on the disc disc documentation or packaging Important When...

Страница 62: ...ick Pro MultiMediaCard Secure Digital Mini Secure Digital and RS MultiMediaCard Inserting a memory card To insert a memory card Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the convertible notebook Using a memory card To access a file on a memory card 1 Click or tap Start then click or tap My Computer 2 Double click or double...

Страница 63: ...vertible notebook supports hot swapping Hot swapping means that you can insert a PC Card while your convertible notebook is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the side of your convertib...

Страница 64: ...ng a port replicator Although you can attach devices directly to your convertible notebook a port replicator lets you make all of those connections at one time When you travel with your convertible notebook you merely disconnect from the port replicator instead of unplugging all the devices A port replicator also provides additional ports and other expansion features not included with your convert...

Страница 65: ...book will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Connecting a USB device Your convertible notebook has USB ports for connecting devices such as a diskette drive flash drive printer scanner camera keyboard or mouse Important Before you install a printer scanner or other peripheral device see the device documentati...

Страница 66: ...t your IEEE 1394 device to your convertible notebook 1 Connect one end of the IEEE 1394 cable to your IEEE 1394 device 2 Connect the other end of the cable to the IEEE 1394 port on your convertible notebook or optional port replicator Tip For the location of the USB ports on your convertible notebook see Right on page 9 For the location of the USB ports on an optional port replicator see the port ...

Страница 67: ... replicator 3 Turn on your convertible notebook 4 Plug the projector s or monitor s power cord into an AC power source and turn it on Windows recognizes the new hardware and searches for its driver You may need to install the driver from the disc supplied by the manufacturer or download the driver from the manufacturer s Web site 5 Right click or button tap any empty space on the desktop then clic...

Страница 68: ...ible notebook on battery power for extended periods you may want to buy an additional battery so you can swap batteries when necessary See Changing the battery on page 65 for more information about using an additional battery Carrying cases Gateway has large capacity carrying cases if you need additional space for accessories or supplies Digital pens Order replacement digital pens from Gateway The...

Страница 69: ...features not included with your convertible notebook See the user guide for the port replicator for more information about using a port replicator with your convertible notebook Printers You can attach almost any type of printer to your convertible notebook The most common types are inkjet and laser printers which print in color or black and white Inkjet printers and cartridges are relatively inex...

Страница 70: ...CHAPTER 4 Using Drives and Accessories 62 ...

Страница 71: ...APTER5 63 Managing Power Monitoring the battery charge Recharging the battery Changing the battery Recalibrating the battery Getting the most from your battery Changing convertible notebook power settings ...

Страница 72: ...e battery recharges while it is installed and your convertible notebook is connected to AC power While the battery recharges the battery charge indicator turns on and the power cord icon in the taskbar has a lightning bolt Important If the power cord or battery icon does not appear on the taskbar click or tap the show hidden icons button If the icon still does not appear make sure that Always show...

Страница 73: ...Slide the battery lock to the unlocked position then slide the battery release latch Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway convertible notebook Discard used batteries according to local hazardous material regulations The battery used in this device may present a fire or chemical burn hazard if mishandle...

Страница 74: ...o recalibrate the battery 1 Connect your notebook to AC power and let the battery charge completely 2 Disconnect the AC power and restart your notebook 3 Completely discharge the battery 4 After the battery is completely drained reconnect your notebook to AC power 5 Charge the battery completely until the battery status indicator turns blue Important Do not interrupt the battery recalibration proc...

Страница 75: ...charged lithium ion battery doesnot cause harm because there is no memory Conserving battery power To conserve power while using the battery to power your convertible notebook Turn off wireless networking and Bluetooth Dim the display as low as is comfortable Disconnect all external devices like IEEE 1394 and USB devices Remove PC Cards when you do not need them Many PC Cards use a small amount of...

Страница 76: ...e use alternate power sources whenever possible If traveling internationally take electrical adapters Save the battery for times when you cannot use a power adapter If you plan on taking your AC power adapter also take a single plug surge protector If you will have access to an EmPower in flight power receptacle an automobile power outlet or an automobile cigarette lighter use an airplane automobi...

Страница 77: ...were open when you activated Hibernate mode Using power saving modes Always save your work before using Standby mode In Standby mode your convertible notebook reduces or turns off the power to most devices except memory However the information in memory is not saved to the hard drive If power is interrupted the information is lost When in Hibernate mode your convertible notebook saves all memory i...

Страница 78: ...ge power saving options such as when the display or hard drive is automatically turned off You can select one of the defined power schemes or create a custom power scheme The processor installed in your convertible notebook may use technology to conserve battery power This processor can change its operating speed according to the power source Your convertible notebook s default settings operate th...

Страница 79: ...ategory View click or tap Performance and Maintenance 2 Click Double click or tap double tap the Power Options icon The Power Options Properties dialog box opens 3 Click or tap the arrow button to open the Power Schemes list then click or tap the power scheme you want OR Set the timers then click or tap Save Asand type a name for the scheme 4 Click or tap OK ...

Страница 80: ... Panel is in Category View click or tap Performance and Maintenance 2 Click Double click or tap double tap the Power Options icon The Power Options Properties dialog box opens 3 Click or tap the Alarms tab 4 Adjust the alarm settings then click or tap OK Help For more information aboutchanging the alarm options click or tap Start then click or tap Help and Support Type the keyword alarm options in...

Страница 81: ...ck or tap Start then click or tap Control Panel The Control Panel window opens If your Control Panel is in Category View click or tap Performance and Maintenance 2 Click Double click or tap double tap the Power Options icon The Power Options Properties dialog box opens 3 Click or tap the Advanced tab Help For more information about changing the power management settings click or tap Start then cli...

Страница 82: ...eads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode To activate Hibernate mode 1 Click or tap Start then click or tap Control Panel The Control Panel window opens If your Control Panel is in Category View click or tap Performance and Maintenance 2 Click Double click or tap double tap the Power Options icon The Power ...

Страница 83: ...s an automatic power savings mode Open the Power Options Properties dialog box then click or tap the Power Schemes tab Click or tap the arrow button to open a System hibernates list then click or tap the time you want to use OR Open the Power Options Properties dialog box then click or tap the Advanced tab Hibernate is now an option in the Power buttons lists As a manually selected power savings m...

Страница 84: ...CHAPTER 5 Managing Power 76 ...

Страница 85: ...CHAPTER6 77 Traveling with Your Notebook Packing your convertible notebook Traveling by air Dial up modem Radio frequency wireless connections Files Security Power Additional tips ...

Страница 86: ...ou to start your convertible notebook Have your convertible notebook hand inspected or sent through the X ray scanner but nevercarry itthrough the metal detector Turn off you convertible notebook for takeoff and landing Turn off all wireless devices while in the aircraft Dial up modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone ...

Страница 87: ...mples of devices which use wireless to communicate Files Copy your working files from your desktop computer to your convertible notebook before you travel If you need to access your desktop computer files from your convertible notebook while traveling set up your desktop computer for remote access Contact your network administrator for more information about remote access Take extra recordable med...

Страница 88: ...or behind you can see your convertible notebook display Avoid working with confidential files until you can be sure of privacy Use a startup password to restrict access to your convertible notebook The startup password is set using the BIOS utility To create a startup password 1 Restart your convertible notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the S...

Страница 89: ...he battery If you are traveling internationally take power plug adapters Take a portable surge protector to protect your convertible notebook from power surges To get the best performance from your convertible notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient power management settings For information on conserving battery power using alternate...

Страница 90: ... your convertible notebook has been exposed to cold temperatures let it warm to room temperature before turning it on Carry proof of ownership or a merchandise passport when traveling internationally Consult your insurance company and credit card company to learn about emergency travel assistance if your convertible notebook is lost or damaged Take your recovery discs see Drivers and applications ...

Страница 91: ...CHAPTER7 83 Maintaining Your Notebook Caring for your convertible notebook Cleaning your convertible notebook Maintaining the battery Cleaning CDs or DVDs ...

Страница 92: ...rittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your convertible notebook is safest at temperatures that are comfortable for you Keep all liquids away from your convertible notebook When spilled onto convertible notebook components almost any liquid can result in expensive repairs...

Страница 93: ...ible notebook to wipe away dust and fingerprints Dampen the cloth with water or a mild window glass cleaner solution but never spray anything directly on the surface If liquid collects around the edges wipe it up immediately Digital pen Always store the digital pen in the Gateway convertible notebook s pen holder when not in use For more information see Left on page 8 Store extra digital pens hori...

Страница 94: ...traw like extension Cotton swabs A DVD drive cleaning kit Cleaning the exterior Always turn off your convertible notebook and other peripherals before cleaning any components Also remove the battery before cleaning any components Use a damp lint free cloth to clean your convertible notebook and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the...

Страница 95: ...tebook and turn the convertible notebook upside down Let the liquid drain then let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need toreplace it A replacement keyboard may not be covered by your warranty Cleaning the convertible notebook screen Use the special cleaning cloth included with your convertible notebook to wipe away dust and finger...

Страница 96: ...and in some cases will cut off the device prematurely For more information about recalibrating the battery see Recalibrating the battery on page 66 Using the right charger is important By now you probably know that each kind of battery has its own technology its own rate of charge and so on Charging lithium batteries correctly is one way to extend their life and to avoid damage Clean the gold or s...

Страница 97: ...book when running on fixed power However remember that when you have removed the battery from your convertible notebook while using it with an electrical outlet the automatic battery charger no longer keeps the battery charged Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made especially for the purpose Caution When the battery is in the convertible n...

Страница 98: ...CHAPTER 7 Maintaining Your Notebook 90 ...

Страница 99: ...CHAPTER8 91 Upgrading Your Notebook Preventing static electricity discharge Adding or replacing memory modules Replacing the hard drive kit ...

Страница 100: ...lways hold components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Warning To avoid exposure to dangerous electrical voltages and moving ...

Страница 101: ...ertible notebook 3 Make sure that he LCD panel is in notebook mode then close the LCD panel For more information see Converting from notebook to tablet mode on page 42 4 Disconnect from the optional port replicator 5 Disconnect the AC adapter modem cable and network cable if they are connected to the convertible notebook 6 Disconnect all peripheral devices connected to the convertible notebook and...

Страница 102: ...memory bay cover screws that secure the memory cover These screws cannot be removed 9 Remove the memory bay cover Be careful not to break off the tabs located on the bottom of the cover If the cover does not remove easily wiggle the cover to loosen it 10 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward Screw Screw Clip Cli...

Страница 103: ...in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 13 Replace the memory bay cover then tighten the cover screws 14 Insert the battery then turn your convertible notebook over 15 Connect to the optional port replicator OR Connect the power adapter modem cable and network cable 16 Reconnect all peripheral devices and replace an...

Страница 104: ... any data you want to transfer to the new hard drive For more information see Backing up files in your online User Guide 4 Follow the guidelines under Preventing static electricity discharge on page 92 5 Turn off your convertible notebook 6 Make sure that the LCD panel is in notebook mode then close the LCD panel For more information see Converting from notebook to tablet mode on page 42 7 Disconn...

Страница 105: ...ds 10 Turn your convertible notebook over so the bottom is facing up then remove the battery For more information see Changing the battery on page 65 11 Loosen the two hard drive bay cover screws they cannot be removed then remove the hard drive bay cover 12 Remove the two hard drive screws Screw Screw Screw Screw ...

Страница 106: ...rading Your Notebook 98 13 Pull on the plastic strip to slide the old hard drive out of the convertible notebook 14 Remove the four screws that secure the hard drive to the hard drive bracket Screw Screw Screw Screw ...

Страница 107: ...hard drive to your convertible notebook 19 Replace the hard drive bay cover then tighten the cover screws 20 Insert the battery then turn your convertible notebook over 21 Connect to the optional port replicator OR Connect the power adapter modem cable and network cable 22 Turn on your convertible notebook 23 See the Recovering Your System chapter you printed in step 2 for instructions on installi...

Страница 108: ...CHAPTER 8 Upgrading Your Notebook 100 ...

Страница 109: ...CHAPTER9 101 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Страница 110: ...oblems with your convertible notebook try these things first Make sure that the AC power adapter is connected to your convertible notebook and an AC outlet and that the AC outlet is supplying power Make sure that the power cord is firmly connected to the AC power adapter If you use a power strip or surge protector make sure that it is turned on Warning Do not try to troubleshoot your problem if po...

Страница 111: ...ixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are listed in alphabetical order Audio Audio troubleshooting is covered under Sound on page 124 Batteries Batte...

Страница 112: ...he diskette you are using is IBM compatible Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive You see a Disk is full error message Delete unnecessary files on the diskette Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette If errors are detected and corrected try us...

Страница 113: ... sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active matrix LCD screens Gateway s inspection standards keep these to a minimum If you feel these pixels are unacceptably numerous or dense ...

Страница 114: ...music CDs have copy protection software You may not be able to play these CDs on your convertible notebook Make sure that the volume control on your convertible notebook is turned up For more information about using your volume control see Adjusting the volume on page 48 Make sure that the Windows volume control is turned up For instructions on how to adjust the volume control in Windows see Adjus...

Страница 115: ...r convertible notebook manually eject the disc by inserting an opened paper clip into the manual eject hole For the location of the manual eject hole see Using a CD or DVD on page 53 Ethernet Ethernet troubleshooting is covered under Networks wired on page 116 File management A file was accidentally deleted Recover the file from the Recycle Bin by following the instructions in Deleting files and f...

Страница 116: ... on deleting unnecessary files see Deleting unnecessary files in your online User Guide Empty the Recycle Bin by right clicking or button tapping the Recycle Bin icon then clicking or tapping Empty Recycle Bin Save your files to another drive If the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive You see a Data error message This may be the...

Страница 117: ... using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack For the location of your modem jack see Back on page 10 OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack For the location of your network jack see Left on page 8 Make sure that you do not have ...

Страница 118: ...ect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your convertible notebook People are sending you e mail messages but you have not received any mail Click or tap the receive button in your e mail program Make sure that your account with yo...

Страница 119: ...keyboard does not work after it dries you may need to replace it Memory You see a Memory error message Make sure that the memory module is inserted correctly in the memory bay slot For more information about installing memory see Adding or replacing memory modules on page 93 Use a third party diagnostic program to help determine if a memory module is failing You see a Not enough memory error messa...

Страница 120: ...ge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service...

Страница 121: ...s listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and allscrews in the wall ortelephone walljack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a...

Страница 122: ...not recognized by your convertible notebook Make sure that the line connected to the modem is working and plugged into the appropriate port on your convertible notebook For the location of your modem jack see Back on page 10 If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use U...

Страница 123: ...s and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume a Click or tap Start then click or tap Control Panel The Control Panel window opens If your Control Panel is in Category View click or tap Printers and Other Hardware b Click double click or tap d...

Страница 124: ...ur Ethernet cable is plugged into the Ethernet jack on your convertible notebook Make sure that the other end is plugged into a router or cable or DSL modem For the location of your network jack see Left on page 8 Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers h...

Страница 125: ... Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in your network running at the slowest component speed You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help Internet Explorer...

Страница 126: ...our wireless network is running slower than you expect The speed of a wireless network is related to signal strength Signal strength is affected by the distance between your wireless network devices by radio interference and by interference from natural obstructions such as walls ceilings floors and doors If your wireless network is running slower than you expect you should check your network sign...

Страница 127: ...er You are in a wireless network you can see the network but cannot communicate send files print or get to the Web If your access point uses WEP go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys You are in a wireless network but no available networks are listed in the Connect to a network dialog box If the network yo...

Страница 128: ...as the other computers on your network For more information see Naming your computers and workgroup in your online User Guide If your convertible notebook was previously connected directly to your cable or DSL modem and your ISP requires you to use a static IP address your convertible notebook is not set up to use a DHCP server Modify the network properties so your convertible notebook is set up f...

Страница 129: ...required software for the PC Card For more information see your PC Card s documentation Pointing device See Touchpad or pointing device on page 124 Power Your convertible notebook is not working on AC power Make sure that your AC power adapter is connected correctly to your convertible notebook For instructions on connecting the AC power adapter see Connecting the AC adapter on page 18 If your con...

Страница 130: ...re that the printer is online Many printers have an online offline button that you may need to press Make sure that the power cable is plugged into an AC power source The printer is on but will not print Check the cable between the printer and your convertible notebook Make sure that it is connected to the correct port Make sure that the printer is online Many printers have an online offline butto...

Страница 131: ... offline a Click or tap Start then click or tap Control Panel The Control Panel window opens If your Control Panel is in Category View click or tap Printers and Other Hardware b Click double click or tap double tap the Printers and Faxes icon The Printers and Faxes window opens c Right click or button tap the name of the printer you want to use If the menu shows a check mark next to Use Printer Of...

Страница 132: ...ake sure the status indicators are turned on Press FN F1 to toggle the indicators Touchpad or pointing device Touchpad or pointing device is not working Make sure the touchpad or pointing device is turned on For more information see Changing mouse touchpad or pointing device settings in your online User Guide The convertible notebook is not responding when you click or tap on the touchpad or point...

Страница 133: ...phone support Before calling Gateway Customer Care If you have a technical problem with your convertible notebook follow these recommendations before contacting Gateway Customer Care Make sure that your convertible notebook is connected correctly to a grounded AC outlet that is supplying power If you use a surge protector make sure that it is turned on If a peripheral device such as a keyboard or ...

Страница 134: ...e sure that your convertible notebook is nearby at the time of your call The technician may have you follow troubleshooting steps The label on the bottom of your convertible notebook includes the Gateway Customer Care telephone number For more information see Gateway contact information on page 2 Warning To avoid bodily injury do not attempt to troubleshoot your convertible notebook problem if Pow...

Страница 135: ...APPENDIXA 127 Legal Information Important safety information Regulatory compliance statements Environmental information Notices ...

Страница 136: ... outlet If you use an extension cord with this convertible notebook make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your convertible notebook is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against volta...

Страница 137: ...n interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 also known as wireless Ethernet or WiFi wireless Internet and Bluetooth communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or service...

Страница 138: ...doors is prohibited Some circumstances require restrictions on wireless devices United States of America FederalCommunicationsCommission FCC Intentional emitterperFCCPart 15 Lowpower Radio transmittertypedevices radio frequency RF wirelesscommunication devices operating in the 2 4 GHz band and or 5 15 5 35 GHz band may be present embedded in your notebook system This section is only applicable if ...

Страница 139: ... television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interferenceto radioandtelevisionreception whichcanbedeterminedby turning theequipment offandon theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowing measures Reorient or relocate the receiving antenna Increase the separation between the...

Страница 140: ...cilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannotbeusedontelephonecompany providedcoinservice Connection to party line service is subject to state tariffs Contact the state public utili...

Страница 141: ...from digital apparatus as set out in the radio interference regulations of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada TelecommunicationsperIndustryCanadaCS 03 for productsfittedwithanIC compliantmo...

Страница 142: ...tion that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication ofthemaximumnumberofterminals allowed tobeconnected toatelephoneinterface The termination on a...

Страница 143: ...product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable andreusable Youcandoyourpartfortheenvironmentbyfollowingthesesimplesteps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recyclin...

Страница 144: ...ibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation TrademarkAcknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Pentium a...

Страница 145: ...s 68 bay 65 changing 65 charge indicator 6 25 64 charge status 64 charging 18 64 conserving power 67 icons 64 installing 65 latch 11 locating 11 managing power 67 monitoring charge 64 purchasing 60 recalibrating 66 recharging 18 64 release latch 11 replacing 65 battery alarm options 72 bays battery 11 65 hard drive 11 96 memory 11 93 BIOS Setup utility 45 46 Bluetooth 28 brightness adjusting 29 44...

Страница 146: ...nter 57 projector 59 scanner 57 to cable modem 21 to DSL modem 21 to Ethernet 21 to network 21 video camera 58 connections audio 10 broadband Internet 8 21 cable modem 8 21 dial up modem 10 20 digital camera 9 digital video camera 9 57 docking 8 DSL modem 8 21 Ethernet 8 21 external audio 10 external diskette drive 9 57 external speakers 10 Firewire 9 57 flash drive 9 57 headphone 10 i Link 9 57 I...

Страница 147: ...ve types 52 multi format DVD RW 9 11 52 replacing hard drive 96 troubleshooting 104 106 108 types 52 DSL modem 8 21 troubleshooting 112 DVD cleaning 89 inserting 53 troubleshooting 106 DVD drive identifying 52 locating 9 11 troubleshooting 106 using 52 DVD CD RW drive See DVD drive DVD RW drive See DVD drive E electrostatic discharge ESD 92 EmPower power adapter 68 ergonomics 16 Ethernet connectin...

Страница 148: ...7 scanner 57 Internet troubleshooting 109 113 J jacks See connections K Kensington cable lock 80 lock slot 10 key combinations 28 keyboard buttons 26 cleaning 87 connecting 26 features 26 locating 12 troubleshooting 110 USB port 9 keys application 27 arrow 27 brightness 29 directional 27 Fn 27 28 function 27 LCD brightness 29 LCD CRT 28 navigation 27 numeric keypad 27 Standby 28 system 27 system k...

Страница 149: ...ional adapter 78 jack dial up 10 20 troubleshooting 112 monitor adding external 59 color quality 59 display properties 59 port 8 59 screen resolution 59 using 28 mouse connecting 40 troubleshooting 116 USB port 9 moving pointer 40 screen objects 41 MP3 player memory cards 54 multimedia adjusting volume 48 using DVD drive 52 muting sound 29 48 N navigation keys 27 network troubleshooting 116 118 ne...

Страница 150: ... conserving battery power 67 EmPower adapter 68 extending battery life 67 Hibernate mode 69 74 indicator 6 23 international adapter 81 management 63 67 schemes 70 source problems 20 SpeedStep settings 70 Standby mode 23 28 69 status indicator 6 troubleshooting 121 turning off notebook 23 turning on notebook 21 power adapters airplane 60 automobile 60 printer default 122 inkjet 61 installing 57 las...

Страница 151: ...cautions 128 shortcut menus accessing 41 shortcuts opening menu 41 shutting down notebook 23 24 SO DIMM See memory sound adjusting 29 48 controls 48 muting 29 48 troubleshooting 124 speakers built in 12 jack 10 SpeedStep technology 70 Standby mode 23 28 69 system key 28 starting notebook 21 programs 40 startup password 80 static electricity 92 status indicators battery charge 6 25 64 Caps Lock 25 ...

Страница 152: ...ternet connection 109 113 keyboard 110 LCD panel 105 memory 111 memory card reader 111 modem 112 mouse 116 network 116 118 passwords 121 PC Cards 121 power 121 printer 122 safety guidelines 102 screen 105 125 screen area 105 screen resolution 105 sound 124 status indicators 124 technical support 125 telephone support 125 touchpad 124 video 125 Web site connection speed 110 turning off notebook 23 ...

Страница 153: ...ey Code 3 Windows Journal button 30 Windows Security button 24 30 wired Ethernet troubleshooting 116 wireless Ethernet using while traveling 79 wireless network button 28 31 turning off 49 turning on 49 working safely 16 writing 42 ...

Страница 154: ...146 Index ...

Страница 155: ......

Страница 156: ...MAN PHOENIX HW REF GDE XP R1 7 07 ...

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