Gateway 3350, Руководство пользователя, Страница: 238 / 291

Troubleshooting
231
CD/DVD drive
The computer does not recognize a disc or the CD/DVD drive
■
The disc may not be properly seated in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
that the retaining clips hold the disc in place.
■
The CD/DVD drive may not be completely inserted into the drive bay.
Press the drive into the bay, then try to access the disc again.
■
Make sure the disc label is facing up.
■
Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■
Clean the disc. For more information, see “To clean a CD or DVD:” on
page 232.
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Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
An audio CD does not produce sound
■
Make sure the CD label is facing up.
■
Click the speaker icon in the lower right corner of the taskbar and make
sure the volume controls are turned up.
■
Make sure mute controls are turned off by double-clicking the speaker
icon in the lower right corner of the taskbar and making sure that the
Master Out
,
CD Audio
,
MIDI
,
Digital
, and
Wave
mute check boxes are not
selected. For more information about setting the mute control, see
“Adjusting the volume” on page 72.
■
Clean the CD. For more information, see “To clean a CD or DVD:” on
page 232.
■
Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■
Reinstall the audio device drivers. For more information, see “Reinstalling
Device Drivers” on page 205.