Magnum ITS
Blade
Hardened Switches for 2070’s Installation and User Guide (02/03)
19
5.3
Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. To obtain an RMA number, please use this URL -
https://rma.garrettcom.com/rma/rma_request_noaccount.php
to fill out the form. Please
have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product
name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
GarrettCom will carefully test and evaluate all returned products, will repair products that
are under warranty at no charge, and will return the warranty-repaired units to the sender
with shipping charges prepaid (see Warranty Information, Appendix A, for complete
details). However, if GarrettCom cannot duplicate the problem or condition causing the
return, the unit will be returned as:
No Problem Found.
GarrettCom reserves the right to charge for the testing of non-defective units under
warranty. Testing and repair of product that is not under warranty will result in a customer
(user) charge.
5.4
Shipping and Packaging Information
Should you need to ship the unit back to GarrettCom, please follow these instructions:
1.
Package the unit carefully. It is recommended that you use the original
container if available. Units should be wrapped in a "bubble-wrap" plastic sheet or
bag for shipping protection. (You may retain all connectors and this Installation
Guide.)
CAUTION
:
Do not pack the unit in Styrofoam "popcorn" type packing material.
This material may cause electro-static shock damage to the unit.
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