My music cuts out or my headphones won't stay connected
When using a Venu 3 series watch connected to Bluetooth headphones, the signal is strongest when there is a
direct line of sight between the watch and the antenna on the headphones.
• If the signal passes through your body, you may experience signal loss or your headphones may become
disconnected.
• If you wear your Venu 3 series watch on your left wrist, you should make sure the headphone's Bluetooth
antenna is on your left ear.
• Since headphones vary by model, you can try wearing the watch on your other wrist.
• If you are using metal or leather watch bands, you can switch to silicone watch bands to improve signal
strength.
My watch is in the wrong language
You can change the language selection if you have accidently selected the wrong language on the watch.
1 Hold .
2 Scroll down to the last item in the list, and select it.
3 Scroll down to the last item in the list, and select it.
4 Scroll down to the ninth item in the list, and select it.
5 Select your language.
My watch does not display the correct time
The watch updates the time and date when it syncs with your phone or when the watch acquires GPS signals.
You should sync your watch to receive the correct time when you change time zones and to update for daylight
saving time.
1 Hold , and select Clocks > Time.
2 Verify the Auto option for Time Source is enabled.
3 Select an option:
• To sync the time with your phone, select Time Sync and wait while your watch automatically starts
syncing with your phone.
• To sync time using satellite signals, select Time Sync > Use GPS, go outdoors to an open area with a clear
view of the sky, and wait while the watch acquires satellite signals.
The activity temperature reading is not accurate
Your body temperature affects the temperature reading for the internal temperature sensor. To get the most
accurate temperature reading, you should remove the watch from your wrist and wait 20 to 30 minutes.
You can also use an optional tempe external temperature sensor to view accurate ambient temperature
readings while wearing the watch.
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Troubleshooting
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