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Service Alert
2078
22 June 2020
Page
2
of 76
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SERVICE ALERT
FORCE TROLLING MOTOR
PRODUCTS AFFECTED
Force Trolling Motor, 50” and 57” models.
ISSUES
This service alert contains information regarding three issues that may affect your Garmin Force Trolling Motor.
Issue 1
: Unexpected boat movement
Issue 2
: Under-tightened power cable
Issue 3
: Safety strap reminder and new latch kit
WARRANTY INFORMATION
Customers: You can resolve these issues by following the directions below, or an authorized Garmin dealer or service
center can resolve these issues under warranty.
Dealers: Garmin will reimburse up to 1 hour of labor to resolve these issues.
ISSUE 1: UNEXPECTED BOAT MOVEMENT
Garmin has received a small number of reports indicating the Force Trolling Motor may move the boat unexpectedly and
quickly when the anchor lock feature is engaged This can be caused by 1) the coil cable being tightly compressed
between the steering housing and the shaft cap, or 2) the motor shaft being out of alignment.
ISSUE 1 COMPLIANCE
Mandatory
ISSUE 1 RESOLUTIONS
1) Possible Compression of the Coil Cable
When setting the depth of the Force Trolling motor, you must avoid setting it so that
the coil cable is compressed between the shaft cap and the steering housing
. The coil cable must move freely when the motor steers.
To verify the safe max depth setting , the distance from the bottom of the shaft cap
to top of the bushing on the steering housing should not be less than 4 in (10 cm).
2) Possible Motor Shaft Misalignment
Perform these tests to verify proper motor shaft alignment.
Visually Inspect the Top Bushing for Cracks
If the bushing is cracked or is disconnected from the steering
housing, the motor shaft could be misaligned. Send an email to
Observe the Stowing Direction of the Propeller
1. On the remote control, select
>
Settings
>
Trolling
Motor
>
Prop Stow Side
and note the direction
the propeller is configured to stow.
NOTE
: Right and left are determined by viewing the trolling motor from behind.
2. Transition the trolling motor from the deployed to the stowed position and observe the behavior of the
motor.
If the motor automatically turns to any direction other than the side you noted in step 1, the motor shaft
could be misaligned. Send an email to