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GAP Diagnostic 2019-07-15 All Rights Reserved
User Manual : Version 33, Firmware V3.0
Troubleshooting, updater software
Occasionally, some obstacles can arise when using the updater software. Here are tips to get around
them.
Problems
Solutions
The updater software is not working properly or
cannot connect to the internet.
Change software permission in Firewall Settings
The updater software is not working properly
even after permission was granted in the firewall Momentarily disable the computer’s firewall
Unable to perform the update (rare)
Try again with :
Another USB Port or ;
Another USB cable or;
A different computer
The message “Device Not Found” is displayed
after pressing “FIND DEVICE”
Check that the tool is recognized by Windows.
See the FAQ located on the website for further
details.
https://www.gap-diagnostic.com/faq/
Table 13.
Troubleshooting, updater software
If other difficulties arise during the firmware update, contact the manufacturer :
2.5.3 Language
You can choose between a firmware in French or English language in step 3,
App:
The language of the application is the same as that used by the mobile device. The firmware
and the mobile device must be in the same language.