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4.Trouble Shooting
Abnormal Phenomena
Possible Solutions
There is no pressure in the graphics
software but the cursor moves
You may have installed other tablet drivers or opened the
drawing software when installing the driver. Please uninstall
all drivers and close the drawing software, then reinstall
the driver. It’s better to restart your computer after finishing
the installation.
The pen does not work
1. Make sure you are using the pen that originally came with
your tablet.
2. Make sure you installed the driver correctly.
Press Keys does not work
1. Make sure the Press Keys function were enabled in the
driver.
2. Make sure you have correctly defined the Press Keys.
The computer can
’
t enter sleep mode
When you are not using the tablet, please do not put the pen
on the tablet surface, which will keep the computer awake.
The side button of the pen doesn
’
t
work
When pressing the side button, please make sure that the nib
didn’t touch the tablet surface and the distance between the
nib and surface is more than 10mm.
The computer can
’
t recognize the
tablet
Make sure
the USB port is functional
, if not, please change to
another USB port.
For more FAQ, please feel free check：
https://blog.gaomon.net/faq-list/ or https://www.gaomon.net/question/
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