50
English
Problem
Cause
Solution
The milk does not froth. The milk dispensing spout is dirty
or the carafe has not been inserted
correctly, or the milk carafe has not
been assembled with all its parts.
Clean the carafe according to the "Accurate
cleaning of the milk carafe under running
water" chapter and ensure that it is positioned
and inserted correctly.
Ensure that all components have been
correctly assembled.
The steam wand nozzle is clogged. Wash the steam nozzle with running water and
clean the circuit using the
PURGE
button.
The type of milk used is not
suitable for foaming, such as rice or
coconut milk.
The amount and the quality of froth vary
depending on the type of milk.
The “” filter
cannot be inserted.
Remove the air from the filter.
Let the air bubbles out of the filter.
The tank still contains some water.
Empty the water tank before installing the filter.
The rubber seal is not inserted onto
the “”
filter.
Check the packaging and insert the seal onto
the “”
filter.
You can not activate the
“” filter.
Another filter is already active.
The machine indicates the filter usage in
percentage.
However, if you want to activate a new filter
before the one currently in use has expired, the
latter must be disabled first as described in the
section “Replacing water filter”.
There is some water
under the machine.
The internal drip tray has not been
inserted.
Insert the dip tray.
The machine does not
respond to commands
and DEMO has
appeared on the display.
You mistakenly entered in the
DEMO mode, for retailers only, via a
button combination.
Exit this mode via the button combination
(
ON/OFF
ON/OFF
-
HOME
HOME
-
CLEAN/SET
clean/setting
-
PURGE
).
The machine does not
require saving via the
MEMO function.
You are dispensing from the HOME
screen and not from the PROFILES
one.
To use the MEMO function, you should
dispense from the PROFILES screen.