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Trouble shooting
en
Trouble shooting
Trouble shooting
Malfunctions often have simple explanations. Please
read the following notes before calling the after-sales
service.
m
Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out by one of our trained after-sales engineers.
If the appliance is faulty, unplug the mains plug or
switch off the fuse in the fuse box. Contact the after-
sales service.
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Disruption
Possible cause
Solution
The burner will not ignite when it is
switched on.
Power supply disconnected.
Turn all control knobs to 0. Check the fuse box to
see whether the circuit breaker has tripped.
The burner will not ignite when it is
switched on.
The illuminated ring behind the control
knob is flashing orange and white alter-
nately.
Burner or gas supply fault.
Turn all control knobs to 0.
Check:
▯
Are the burner parts positioned correctly?
▯
Is the main gas tap open?
▯
Is the burner clean and dry?
▯
Is there air in the line following initial connection
or a cylinder change (in the case of liquid gas)?
▯
Is the gas cylinder empty (in the case of liquid
gas)?
The burner will not ignite when it is
switched on.
All the illuminated rings behind the con-
trol knobs are lit white for 10 seconds
after switch-on. Then the illuminated ring
around the active control knob is lit
orange.
Demo mode is activated.
Deactivate demo mode.
The burner will not ignite when it is
switched on.
The illuminated ring behind the control
knob is flashing yellow and magenta
alternately.
Electronics fault
Turn all control knobs to 0 and disconnect the appli-
ance from the mains power supply for one minute
(switch off the circuit breaker or pull out the plug).
Reconnect the appliance. The illuminated rings
around the control knobs will be lit green for a few
seconds and then turn yellow. Wait until the illumi-
nated rings switch off. Then turn any of the control
knobs to any of the heat settings and then back to 0.
Switch on the burner. If the illuminated ring starts
flashing yellow and magenta again, call our after-
sales service.
The burner goes out while the appliance
is in operation.
The illuminated ring behind the control
knob is flashing orange and white alter-
nately.
Safety switch-off function:
No actions have been performed
for an extended period.
Turn all control knobs to 0, and then switch them
back on if you wish to continue using the appliance.
The burner goes out while the appliance
is in operation.
The illuminated ring behind the control
knob is flashing orange and white alter-
nately.
Domestic power failure:
Following a power failure, the
appliance will remain switched
off for safety reasons.
Turn all control knobs to 0, and then switch them
back on if you wish to continue using the appliance.
There is a smell of gas in the kitchen.
Gas may be leaking out where
the gas cylinder is connected.
Check that the gas cylinder connection is not leak-
ing. Open windows and ensure the room is well ven-
tilated.
The appliance panelling becomes
slightly raised at the corners when it is in
operation.
The metal from which the cook-
top is made expands as it heats
up.
This is normal. It will contract again once it has
cooled down.