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Customer service
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Customer service
Customer service
If you are unable to rectify the fault, please contact our
customer service. We will always find an appropriate
solution in order to avoid unnecessary visits by
engineers.
The contact information for your nearest customer
service can be found here or on the enclosed customer
service list.
When calling, please state the product number (E-Nr.)
and the production number (FD) which can be found on
the rating plate.
"Getting to know your appliance" on page 32
Trust the expertise of the manufacturer.
You can
therefore be sure that the repair is carried out by trained
service technicians who carry original spare parts for
your domestic appliances.
Appliance self-test
Your appliance features a self-test programme which
displays the fault which your customer service can
rectify.
1
Switch off the appliance and wait 5 minutes.
2
Switch on the appliance.
3
Within the first 10 seconds, press and hold the
freezer compartment
h
button for 3 ... 5 seconds
until an audible signal sounds.
The self-test programme starts. While the self-test
is running, a long audible signal sounds in the
meantime.
▯
If 2 audible signals sound after the end of the self-
test and the set temperature is displayed, your
appliance is OK.
▯
If, at the end of the self-test, 5 audible signals
sound and the freezer compartment
h
button
flashes for 10 seconds, inform customer service.
When the programme has ended, the appliance
switches over to normal operation.
Repair order and advice on faults
Contact information for all countries can be found on
the enclosed customer service list.
--------
Guarantee
Detailed information on the warranty period and
warranty conditions in your country are available from
your customer service, your dealer and on our website.
GB
0344 892 8988
Calls charged at local or mobile
rate.
IE
01450 2655
0.03 € per minute at peak. Off
peak 0.0088 € per minute.
US
877 442 4436
toll-free
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