QUICK REFERENCE GUIDE
CG 280210 CA
Before You Call for Service
- If you have a problem with your cooktop, first review the charts below and you may not need to call for service.
It may save you time and money. The charts include common problems and occurrences, items to check and solutions.
THIS IS NOT A SUBSTITUTE FOR YOUR USE AND CARE MANUAL. PLEASE READ AND
UNDERSTAND YOUR MANUAL BEFORE PERFORMING MAINTENANCE ON YOUR COOKTOP.
CAUTION:
To avoid burns or electric shock – turn off cooktop and be sure parts
are cool before cleaning or handling them.
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
Burners Continue to Click
Do not use cooktop.
Incorrect house wiring.
Call electrician.
when First Plugged in
Surface Burners Do Not
Gas is turned off.
Make sure the gas shut-off valve is in the ON position and the gas supply
Light
to the house is not shut off.
Unit is not hooked up to gas supply.
Call gas company.
Plug is not completely inserted in outlet.
Check the power supply. It should be grounded with the correct polarity.
Make sure the unit is plugged in.
Circuit breaker is tripped.
Check circuit breaker and reset if necessary.
Check or replace fuse.
Burner ports are clogged.
With the cooktop turned off, remove burner caps and use a thin wire or
straightened paper clip to unclog.
Misaligned burner cap.
Make sure the burner caps are properly positioned on the burner base.
Burners—see drawing at left.
Igniter may be wet, damaged or dirty.
Check to be sure igniter is dry. If not, allow to air dry before using.
Check for burned-on food or grease. See cleaning chart for cleaning
recommendations. Burner will not light if igniter is wet, damaged or dirty.
Clicking Noise –
Misaligned burner cap.
Make sure the burner caps are properly positioned on the burner base.
Continuous or
Burners—see drawing at left.
Intermittently
Igniter may be wet, damaged or dirty.
Check to be sure igniter is dry. If not, allow to air dry before using. Check for
burned-on food or grease. See cleaning chart for cleaning recommendations.
Burner will not light if igniter is wet, damaged or dirty.
Incorrect house wiring.
Call electrician.
Uneven or Too
Burner ports are clogged.
With the cooktop turned off and burner caps removed use a thin wire or
High Flame
straightened paper clip to unclog.
Burner may have moisture present.
Turn off burner, cool and dry burner caps and burner base thoroughly.
Burner cap not replaced correctly.
Make sure the burner caps are properly positioned on the burner base.
Burners—see drawing at left.
Uneven Flame
Using Cook ‘n Vent (downdraft ventilation).
Flame is pulled to back by downdraft. This is a natural occurrence.
Installation and conversion may have been
Refer to installer of cooktop.
improperly done.
Rubber Feet from
May have been removed by cleaning.
Replace feet (part # 416438). To purchase replacement call, 1-877-442-4436.
Grate Come Off
Do not use a grate if the rubber feet are
Have model number available.
missing or damaged.
9001065631 Rev A 5V0VNN 12/14
WARNING:
For safety instructions – please refer to the Use and Care Manual.
