Operators and Technicians Manual
2011 – 2014 FutureLogic, Incorporated. All Rights Reserved.
MNL Page 34 04/10/2014
MNL-000067 REV.X03
Printer Errors
While the following table lists the error conditions, most printer errors are a result of the printer running
out of paper or the operator opening the Lid.
Error
Description
Remedy
Paper Out
Results when the printer does not detect paper.
Load more paper.
Print Head
Results when the printer senses an internal error
due to connectivity or interface problem with the
thermal Print Head. This can be a result of a cable
problem between the main controller board and
the printer engine.
The printer will remain in this
error state until a power cycle or
the unit is reset.
If the problem persists, the
printer will require service.
Temperature Results when the printer is operating outside of its
allowable temperature range.
If the printer is operating in an environment
where the ambient temperature is roughly room
temperature, this error would most likely be the
result of a hardware problem.
The printer will automatically
resume operation after the
detected head temperature falls
within range.
Voltage
Results if the printer detects a power supply
voltage (+21VDC to +25VDC) outside of range.
This error could be the result of a poor cable
connection.
The printer will automatically
resume operation after the
power supply is detected
within range.
Missing Black
Index Mark
Results if the selected paper type is indexed paper
and while feeding paper or printing a black mark
is not seen within approximately 10” of the paper.
This error alerts to the presence of the wrong kind
of paper in the printer or that the paper was
inserted in the wrong direction (so the black mark
index is rotated 180 degrees).
Raise the head release lever
(presumably to change
the paper).
Paper Jam
Results when the printer detects an error in the
paper path for presenting the ticket.
Open the printer head and
inspect for a jammed ticket.