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Operators and Technicians Manual



MNL Page 20 04/10/2014

MNL-000067 REV.X03

Firmware Upgrade

Introduction

There are two methods to upgrade the printer firmware:

•

(Recommended)

Method 1: USB plug-in firmware upgrade.

Use a USB plug-in (thumb) drive

formatted with the FAT-32 filesystem. Most firmware versions are upgradeable this way.

•

Method 2: FLDFU™ upgrade program.

Use the printer’s USB cable and the FLDFU program to

upgrade the printer firmware from a PC or laptop.

Either method allows the printer to remain in the machine, or use the following on a test bench:

Item (FL Part Number)

Description

RS232 Evaluation Cable

(P/N 150-00013-100)

This cable powers the printer from a 24Vdc source and provides a

connection to a standard DB9 RS232 COM port.

24Vdc Power Supply
(P/N 350-00199-100)

Recommended

Note:

Printer firmware and the FLDFU program are available for download:

http://www.futurelogic-inc.com/support/firmwareRequest/

Additionally, you can request manufacturer-specific firmware from the game manufacturer.

Method 1: Firmware Upgrade using USB Plug-in (Recommended)

Overview

To use this method, you will need:

Item

Description

USB A-socket to mini
adapter cable

Connects to Firmware Upload Port.

USB drive

Format this drive to the FAT-32 filesystem. This drive contains the
firmware and control file that the printer uses to detect if an
upgrade is necessary. The USB drive plugged into the Firmware

Upload Port automatically upgrades the firmware.

FutureLogic firmware file

The firmware file has a file extension of .DFU / .SHA / .BIN (for
example, 3RXXX123.DFU)

Firmware Control File
(FWUpgradeCtrl)

The printer uses the control file to identify and control the firmware
upgrade. This required file is necessary for the upgrade procedure.

Note:

FWUpgradeCtrl does not have a file extension such as .TXT. To save in Windows, set

Save as type

All Files

. It may also be necessary to switch off the Hide extensions for known

file types in Windows Folder Options.

Содержание GEN3 Evolution

Страница 1: ...perators and Technicians Manual GEN3 Evolution Printer PSA 66 ST3 RS232 USB While PSA 66 ST3 refers to all models of the printer this manual is primarily for the RS232 USB interface of the GEN3 Evolut...

Страница 2: ...ty for any errors or inaccuracies that may appear in this manual and or software No grant of license or use rights of any such information is made by publication or distribution of this manual The inf...

Страница 3: ...lear a Ticket Jam 6 4 Maintenance Service 7 Introduction 7 Printer Sensors 7 Remove the Printer for Servicing Outside of Game 8 Replace the Printer in a Game 9 Printer Cleaning 9 Cleaning Kits 9 Proce...

Страница 4: ...Upgrade 25 Method 2 Troubleshooting 27 9 Functional Testing with CommWrangler 28 Introduction 28 Connection and Setup 28 Option 1 USB CDC Connection Install a Virtual COM Port 28 Option 2 Serial Conne...

Страница 5: ...Firmware Upload Port 11 Figure 5 2 Front Bezel Port 11 Figure 5 3 USB RS232 Interface Cable 12 Figure 5 4 RS232 Evaluation Cable 13 Figure 5 5 GDS Adapter Cable 14 Figure 6 1 Configuration Tickets 15...

Страница 6: ...rinter using an RS232 USB interface Intended Audience Operators and Technicians Conventions Example Description This is a Note A note includes information that emphasizes or supplements important poin...

Страница 7: ...hes per second printing ITH Intelligent Ticket Handling The GEN3 Evolution printer advanced technology presents the ticket only after it is fully printed and separated Firmware upgrade via FLDFU utili...

Страница 8: ...the printer or mount to align the Bezel with the printer Ticket Out Slot when the game or kiosk door is closed See also Bezel Light on page 3 FEED Button Use to feed paper or print Configuration Tick...

Страница 9: ...N Hardware Fault Detected ON Ticket and Print Head Release Levers The GEN3 Evolution printer includes two Release Levers accessible by opening the Printer Lid Ticket Release Lever Use to release or re...

Страница 10: ...re 3 5 Load Ticket Stack 5 Feed the first ticket into the Ticket In Slot with the Index Mark side up The ticket automatically aligns the Status Light changes from Yellow Paper to Green Ready Note With...

Страница 11: ...o make contact with the printer This can cause permanent damage to the printer 1 Remove the ticket from the Ticket In Slot 2 Press the Lid Release Lever The spring loaded Lid opens exposing the paper...

Страница 12: ...nsor detects if the Printer Lid is open 3 Ticket Taken Paper Taken This sensor detects tickets being presented and if the ticket is taken It is located in front of the feed rollers just behind the Tic...

Страница 13: ...duct in order to ensure product integrity at all times Do not handle this product out of its protective enclosure while it is not in use for operations purposes unless it is otherwise protected Discha...

Страница 14: ...rd Figure 4 5 Printer Cleaning Kit Pure water or Isopropyl Alcohol IPA Alcohol 99 or more along with a dampened lint free cloth also is sufficient to clean dirty sensors and rollers Do not use tissue...

Страница 15: ...rint Head 7 Clean the sensors a Dampen the cleaning swab or cloth b Clean the sensors in particular the Printer Open 2 and Ticket Taken Sensors 3 Figure 4 8 Clean Sensors 8 Clean the Feed and Print He...

Страница 16: ...he USB Plug In feature while the printer is in and receiving power by the game Figure 5 1 Firmware Upload Port To upload firmware to the printer see page 20 Front Bezel Port The Front Bezel Port provi...

Страница 17: ...ort RS232 Power COMM Port 14 Pin 1 3 2 4 P N 350 00268 100 1 14 8 Pin Function Pin Function 1 DGND 10 RX2 SCL 2 DTR 232 11 TX2 SDA 3 No Connect 12 RX1 232 4 Switched 24V 13 TX1 232 5 USB N 14 No Conne...

Страница 18: ...re 5 4 RS232 Evaluation Cable 1 2 3 1 5 P N 150 00013 100 Bezel LED Port DB9 RS232 Port Pin Function Pin Function 1 No connect 6 DTR 2 TX 7 No connect 3 RX 8 RTS 4 No connect 9 No connect 5 GND Power...

Страница 19: ...Reserved MNL Page 14 04 10 2014 MNL 000067 REV X03 GDS Adapter Cable The GDS Power Adapter Cable is an optional cable that powers the printer from a standard 1 x 4 Molex mini fit GDS power port Figure...

Страница 20: ...figuration tickets available for printing Standard and Extended Standard Extended Figure 6 1 Configuration Tickets Print Standard Configuration Ticket Press the FEED button 2 times within 2 seconds Pr...

Страница 21: ...ration Tickets include the printer serial number also located on the Serial Number sticker on the side of the printer The Serial Number incorporates the printer manufacture date where Code Description...

Страница 22: ...mentary three position slide switch where the middle is the normal position To activate Position 1 slide the switch towards the Ticket Tray To activate Position 2 slide the switch towards the front of...

Страница 23: ...Used 6 OFF ON ON Flashing Not Used Not Used 7 ON ON ON Flashing Not Used Not Used Table Note 1 The red LED indicating the settings selection mode blinks at a rate of 200 ms 5 Slide the Comm Switch to...

Страница 24: ...ondary Port 2 to communicate at 57600 Baud with Xon Xoff handshaking 1 Slide the COMM Switch to Position 1 The Red LED flashes 2 Slide the COMM Switch to Position 1 again The Green LED turns on the Re...

Страница 25: ...vailable for download http www futurelogic inc com support firmwareRequest Additionally you can request manufacturer specific firmware from the game manufacturer Method 1 Firmware Upgrade using USB Pl...

Страница 26: ...ne Filepath_1 identifies the firmware version in use To edit this line to change the firmware version open this file in any text editor program Procedure 1 Copy these files to the USB drive FWUpgradeC...

Страница 27: ...FL P N if any Description PC or laptop Windows XP or Windows 7 32 or 64 bit with an available USB port FutureLogic FLDFU program and drivers FLDFU version 2 x and drivers are available for download f...

Страница 28: ...er Procedure Driver Installation First time Use Only The printer uses USB for the upgrade process When the printer is connected to the PC or laptop the Windows Device Manager will show the printer dur...

Страница 29: ...FL 3 Using the dfuPrinterFL inf file select either FLI CDC DFU 1 1 in the Model list click Next The DFU drivers install 4 Optional if required for CommWrangler functional testing Install the virtual C...

Страница 30: ...If out of a game Also use the RS232 Evaluation Cable and Power Supply Figure 8 6 Printer Connection to Laptop 2 Start the FLDFU program 3 The GEN3 Evolution printer appears in the Device List area The...

Страница 31: ...to the new firmware default settings 7 Click Full Upgrade The upgrade cycle may repeat depending on the firmware and if you select Erase User Settings The green status icon on the top right of the scr...

Страница 32: ...ation protocols DFU PDC CDC GDS HID SPC USB Windows associates a driver for each protocol The firmware upgrade uses at least 2 protocols The firmware upgrade also uses more protocols if there is a cha...

Страница 33: ...logicinc com Connection and Setup There are two connection options Option 1 USB Most printer firmware versions include the USB connection of the printer to the PC or laptop With this connection the pr...

Страница 34: ...PRINTER Use as a virtual COM port FLI CDC DFU 1 1 v Use for Device Firmware Upgrade Figure 9 2 Device Manager Other Devices 4 Right click FL GEN3 USB PRINTER use the CDC driver package to install man...

Страница 35: ...iption RS232 Evaluation Cable P N 150 00013 100 This cable powers the printer from a 24Vdc source and provides a connection to a standard DB9 RS232 COM port 24Vdc Power Supply P N 350 00199 100 Recomm...

Страница 36: ...2014 MNL 000067 REV X03 CommWrangler Procedure Initialize Communications Figure 9 5 CommWrangler Main Window 1 Select the printer baud rate 2 Select the COM Port 3 Select Xon Xoff 4 Click Init Comm P...

Страница 37: ...ile Type area displays 2 Select Normal a From the window that displays browse to the CommWrangler program folder b Select one of the TKT ticket files for example ticket0 tkt 3 Click File The printer p...

Страница 38: ...er Lid Open ON Firmware Problem Flushed ON ON ON ON Hardware Fault Detected ON Printer Troubleshooting Condition Remedy No Power No LEDs lit Check the power from the host The printer requires 24Vdc Pr...

Страница 39: ...ter is operating in an environment where the ambient temperature is roughly room temperature this error would most likely be the result of a hardware problem The printer will automatically resume oper...

Страница 40: ...ed 203mm Second 8 Second Print and Present 0 95 Second Printing Width 62mm true near edge printing Storage 450 Tickets Ticket Tray Extenders Interchangeable 900 Ticket Tray Resolution 8 dots mm 203 dp...

Страница 41: ...Bar codes PDF 417 Interleaved 2 or 5 Code 39 UPC A UPC E UPC E 2 UPC E 5 Codabar EAN 13 EAN 8 Code 128 MSI Memory 4Mb with 8Mb RAM Interface Communications USB 2 0 game interface full speed of 12Mbps...

Страница 42: ...per paper may cause damage to the device and will void the printer s warranty Paper dimensions 65mm x 156mm width dimension 1mm Nominal paper thickness 4 5mil Paper width 0mm 1mm 450 Ticket Stack 450S...

Страница 43: ...This appendix provides the part number and description of the GEN3 Evolution printer accessories and spare parts Printer P N Description 220 00093 1XX GEN3 Evolution Printer RoHS USB RS232 Future GSA...

Страница 44: ...NL Page 39 04 10 2014 MNL 000067 REV X03 Accessories Bezels Straight Flange Bezel P N Description 130 00019 100 Bezel Straight Flange YELLOW 130 00019 101 Bezel Straight Flange BLUE 100 00224 100 Beze...

Страница 45: ...2014 MNL 000067 REV X03 Straight Flange Bezel Long Nose P N Description 130 00023 100 Bezel Straight Flange Long Nose YELLOW 130 00023 101 Bezel Straight Flange Long Nose BLUE 100 00199 100 Bezel Kit...

Страница 46: ...eserved MNL Page 41 04 10 2014 MNL 000067 REV X03 Angled Flange Slant Top Bezel P N Description 130 00021 100 Bezel Angled Flange YELLOW 130 00021 102 Bezel Angled Flange BLUE 100 00214 100 Bezel Kit...

Страница 47: ...014 MNL 000067 REV X03 Short Angled Flange Slant Top Bezel P N Description 130 00009 100 Short Angled Flange YELLOW 130 0009 101 Short Angled Flange AQUA BLUE 130 00009 102 Short Angled Flange DARK BL...

Страница 48: ...14 MNL 000067 REV X03 Accessories LED PCBs P N Description 140 00096 100 Bezel PCB Yellow 140 00096 101 Bezel PCB Blue Accessories Other P N Description 320 00394 100 Ticket Extension Tray 900 tickets...

Страница 49: ...d MNL Page 44 04 10 2014 MNL 000067 REV X03 Parts Spares P N Description 100 00333 1XX Assy Base Slide Bracket RoHS 370 00373 1XX Base Hinge Pin RoHS 370 00376 1XX Base Hinge RoHS 370 00384 1XX Bottom...

Страница 50: ...ved MNL Page 45 04 10 2014 MNL 000067 REV X03 Spares P N Description 370 00377 101 Latch Lid Black 370 00381 101 Lid Gold RoHS 362 00186 1XX Lid Label RoHS 100 00339 100 Memory LED Module 140 00183 1X...

Страница 51: ...2014 FutureLogic Incorporated All Rights Reserved MNL Page 46 04 10 2014 MNL 000067 REV X03 Spares P N Description 320 00365 100 Slide Blade Internal RoHS 320 00363 100 Slide Release RoHS 370 00371 1...

Страница 53: ...0204 100 CABLE ASSY GND 3 POINT 1 1 10 362 00186 1XX DECAL LID GEN3 1 1 11 362 00187 1XX LBL TRAY GEN3 1 1 12 370 00371 100 PAPER TRAY TICKET TRAY 1 13 370 00371 101 PAPER TRAY TICKET TRAY 1 14 370 00...

Страница 54: ...plug in 20 Firmware Upload Port 11 FLDFU installation 22 functional testing 28 See also CommWrangler connection and setup 28 serial connection 30 USB CDC connection 28 I Index Mark sensor 7 L LEDs 3...

Страница 55: ...ket Low 7 Ticket Taken 7 status lights 3 4 T technical support 2 Temperature error 4 33 34 ticket clear jam 6 configuration 15 load 4 low sensor 7 specifications 37 taken sensor 7 ticket continued Tic...

Страница 56: ...FutureLogic Inc 425 East Colorado Street Suite 100 Glendale CA 91205 USA Phone 818 244 4700 Fax 818 244 4764 www futurelogic inc com info futurelogic inc com...

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