8M083X25 R14
APX Series P25 Interface
DVRS Installation & Programming Guide
–
PART II
January 2019
Page 128 of 153
Troubleshooting
Software / Programming Related Problems
Most of the DVRS Programming problems are caused by mismatched MSU, DVR and
portable radio templates. Note that any updates to the MSU or the PSU templates may
require corresponding changes to be made in the DVR template.
The following error messages may be displayed on the MSU control head:
CH Display
Description / Action
INCOMP MSU HW
Indicates incompatible MSU hardware (XTL MSU connected
to an APX compatible DVR). Ensure to connect a compatible
APX MSU or change the DVR to an XTL compatible model.
Alternating
VR
ERROR
and
RC
ERROR XXXX
Turn the DVRS off and then back on. If it does not correct the
condition, note the exact error code and contact Futurecom
to obtain an RMA and shipping instructions.
INCOMP MSU SW
Please contact Motorola and Futurecom to obtain compatible
firmware upgrades for the radios.
WARNING 0400
WARNING 0800
Displayed upon power up only indicates that the Main /
Backup EEPROM map of the DVR contains corrupted data.
The DVR will still operate properly from the backup EEPROM
map. To fix the primary map, please use the latest Tweaker
to read the DVR. This will restore the Main / Backup EEPROM
Map.
RC ERROR 1000
Displayed permanently indicates that both the Main and
Backup EEPROM maps are corrupted and the unit is not
operational. Please contact Futurecom for further instructions
on how to troubleshoot the problem.
RC ERROR 4000
Indicates that the DVR firmware has been updated but its
programmed personality has not. The DVR personality needs
to be updated by reading the unit with the Tweaker
programming software in order to upgrade the EEPROM map
as described in the Firmware upgrade instructions provided
by Futurecom.
LOW BATTERY
Indicates Low Battery Warning or Alarm.
VR PROGRAMMING
Indicates the VR is being programmed and the MSU is on
standby.
ID MISCONFIG
Indicates a PSU ID misconfiguration has been detected.
Requires PSU ID change.
SYNC ERROR
Indicates the MSU programming has been changed but the
DVR template has not been updated. Requires export and
import of the new MSU .XML file in the DVR.
SCN LIST ERR
Displayed temporarily when Scan and DVR are turned ON
while band locking is enabled in the DVR and the MSU scan
list contains members using the same frequency band as the
DVR.
TRANSL TG WRN
This warning is displayed when a talkgroup in the talkgroup
translation table is active on the Trunking system. The DVR
(and respectively PSU) programming must be changed so
that valid system TG IDs are not used for Translation.
