Technical Information Brochure
Universal DECT Secury System
10.05.2012
Mid-sized retail business
Application examples
31
5 Application examples
5.1 Mid-sized retail business
As an example, let us consider the case of a mid-sized clothing business with a
number of sales floors. In addition to salespeople, administration, management and
union representatives, a technical service and internal security personnel are also
accommodated. There is an existing DECT network installed in the building complex.
This network is used by the employees to communicate with one another as well as
making calls on the public telephone network.
This application example will illustrate how the Funkwerk UDSS can be used to
support the in the execution and optimisation of their duties.
5.1.1 Technical Service
The employees of the technical service are responsible for dealing with internal tech-
nical problems. For example, if there is an operational fault in the ventilation system,
a fault report is automatically sent to a fault report server. Until now, the technical
service employees have had to either access these reports manually, or be informed
telephonically by other employees.
This is where the Funkwerk UDSS can make a difference. Each employee receives a
Funkwerk DECT handset for communication with both the internal DECT as well as
the public telephone networks. The fault report server is connected to the Funkwerk
UDSS server via an interface. Now it is the UDSS server that accepts the incoming
fault report alarm and relays it to the technical services employees via the DECT
network.
A message detailing the fault report and the location of the fault is displayed on the
handsets of the technical services. They now have real-time knowledge of the fault
and can react promptly to deal with operational problems. This saves time and
money and, thanks to the rapid exchange of information, prevents further operational
faults.
5.1.2 Security Personnel and House Detectives
Located in the internal security control room, house detectives monitor by means of
closed-circuit cameras what is happening in the sales rooms. At the same time, other
detectives move independently through the sales departments. In the event of a theft
being observed, the detectives detain the culprit – which can result in physical
confrontation.
This can now be prevented. Should a detective recognise a theft in progress, he can
trigger a silent alarm on his Funkwerk FC4 U handset. The Funkwerk UDSS server
receives the incoming request for assistance via the DECT network. The UDSS
server relays the alarm to other deployed detectives or to the security personnel.
This is indicated on the handsets of the house detectives either in mute mode or by
means of a vibrating alarm. Thus, additional detectives as well as security personnel
can quickly move in to arrest the suspect.
