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System parked inquiry
You are talking on the telephone and would like to route this call to a colleague. However, you are unsure about your colleague's current loca-
tion. Use the »system parked inquiry« feature to keep the caller within the PABX waiting loop. You can now use your telephone for an an-
nouncement or message signaling to your colleague that he or she has a waiting inquiry call. The numeric code of the system parked inquiry
allows the colleague to accept the call from any telephone.
This procedure is possible from analog, ISDN, and system telephones. The system parked inquiry is initiated with the inquiry call feature.
The called subscriber uses the inquiry call feature to dial the default numeric code (
*596
) or one of 4 configurable numeric codes from
the internal telephone number plan. If the dialed extension is not already being used for a different system parked inquiry, the subscriber
will hear a positive acknowledgement signal and hangs up the telephone. If the negative acknowledgement signal is heard, the subscriber
cancels the enquiry call and repeats the process for another internal extension released for the system parked enquiry. During system park-
ed inquiry, the external subscriber will be put on hold by the system and will hear music on hold (when programmed). The telephone is now
available for other uses, for example an announcement or message. If the call within the waiting loop is not accepted by a subscriber within a
specified time, the initiating subscriber receives a call-back or a call-waiting signal.
The system parked inquiry is possible only from within an external or internal connection. Only one inquiry call is possible for each code. If
an internal number is already being used for »System parked inquiry« you must search for an unused internal number. Only subscribers
with at least an »incoming receive only authorization« can accept a call from the system parked inquiry loop of an external waiting / on hold
caller; all other subscribers hear a busy signal.
Initiating a system parked inquiry
g R t
or
*596 q a
config. Internal
number
Ack.
signal
Replace
handset
Accepting a system parked inquiry
b t
or
*596 g
Lift up
handset
config. Internal number Accepting a call
Function keys for calls on hold (park keys)
The system park inquiry feature for ICT systems has been expanded to include support for function keys on system telephones. This allows
calls to be parked or unparked just by pressing the corresponding function keys.
Conducting calls with several subscribers
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