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Appendix

Chapter 7 Troubleshooting

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Operational
Settings

Replacing the
Consumables

Scanner
Overview

Troubleshooting

Multifeed error occurs frequently.

Do the documents meet the requirements described in
"Precautions" in

"Conditions" (page 34)

Use documents that meet the requirements.
For details, refer to

"2.3 Documents for Scanning" (page 34)

Yes

If multifeed detection is enabled, does the batch of
documents fulfill the conditions for an accurate detection?

Fulfill the conditions for an accurate multifeed detection.
For details, refer to

"Conditions for Multifeed Detection" (page 37)

Yes

Did you scan a thick document?

Yes

Disable the multifeed detection in the scanner driver when scanning documents.

Did you fan the documents before loading them?

Fan the documents before loading them.

Yes

Have the documents just been printed out from a copy
machine or a laser printer?

Yes

Fan the documents a few times to remove static electricity.

Are the consumables (*1) installed correctly?

Install the consumables (*1) correctly.
For details, refer to

"Chapter 6 Replacing the Consumables" (page 59)

Yes

Are the consumables (*1) clean?

Clean the consumables (*1).
For details, refer to

"Chapter 5 Daily Care" (page 49)

Yes

Are the consumables (*1) worn out?

Yes

Check the consumable counters and replace the consumables if necessary.
For details, refer to

"Chapter 6 Replacing the Consumables" (page 59)

Содержание Libra S6

Страница 1: ...anual explains about the basic operations and handling of the scanner For information on scanner installation and connection refer to the Quick Installation Sheet Explains how to configure settings in the Software Operation Panel Explains about troubleshooting Explains how to replace the consumables Explains how to clean the scanner Explains about various ways of scanning Explains how to use the o...

Страница 2: ... Adobe Reader For details refer to the Adobe Acrobat or Adobe Reader Help Use the Page Up key to return to the previous page and the Page Down key to go to the next page Click a blue character string tab or contents index title where the mouse cursor changes into a shape such as to jump to the link Common for All Pages Contents Page Index Page Jumps to the first page of each chapter This tab is on...

Страница 3: ... scanner The PDF version is included in the Setup DVD ROM Quick Installation Sheet paper Explains about scanner installation and setup Operator s Guide this manual PDF Provides detailed information on how to operate and maintain the scanner daily how to replace the consumables and how to troubleshoot problems Included in the Setup DVD ROM Scanner Central Admin User s Guide PDF Explains about the o...

Страница 4: ...Systems Incorporated in the United States and or other countries Intel Pentium and Intel Core are registered trademarks or trademarks of Intel Corporation in the United States and other countries ABBYY FineReader Sprint 2014 2016 ABBYY All rights reserved ABBYY and FineReader are trademarks of ABBYY Software Ltd which may be registered in some jurisdictions Presto PageManager 2002 2016 NewSoft Tec...

Страница 5: ...e as follows Abbreviations Used in This Manual The operating systems and products in this manual are indicated as follows This indication alerts operators of an operation that if not strictly observed may result in severe injury or death This indication alerts operators of an operation that if not strictly observed may result in safety hazards to personnel or damage to the product Name Indication ...

Страница 6: ... The screen examples used in this manual are of the PaperStream IP driver The screenshots used in this manual are of Windows 7 The actual windows and operations may differ depending on the operating system Also note that with some scanner models the screens and operations may differ from this manual when you update the PaperStream IP driver In that case refer to the manual provided upon updating t...

Страница 7: ...n Features 13 1 2 Parts and Functions 14 Front 14 Back 15 Removable Parts 16 Inside ADF 17 Inside Flatbed 18 1 3 Turning the Power ON OFF 19 How to Turn the Power ON 19 How to Turn the Power OFF 19 1 4 Opening Closing the ADF 20 How to Open the ADF 20 How to Close the ADF 20 1 5 Opening Closing the Document Cover 21 How to Open the Document Cover 21 How to Close the Document Cover 21 1 6 Setting U...

Страница 8: ...31 Preparation 31 How to Load Documents 32 2 2 Placing a Document on the Flatbed 33 2 3 Documents for Scanning 34 Paper Size 34 Conditions 34 Loading Capacity 36 Area Not to Be Perforated 37 Conditions for Multifeed Detection 37 Conditions for Automatic Page Size Detection 38 Chapter 3 How to Use the Operator Panel 39 3 1 Operator Panel 40 Names and Functions 40 Indications for the LED Indicator a...

Страница 9: ...Outside 52 5 3 Cleaning the Inside 53 Cleaning the ADF with Cleaning Paper 53 Cleaning the ADF with Cloth 54 Cleaning the Flatbed 57 Chapter 6 Replacing the Consumables 59 6 1 Consumables and Replacement Cycles 60 6 2 Replacing the Pad Unit 61 6 3 Replacing the Pick Roller Unit 63 Chapter 7 Troubleshooting 65 7 1 Paper Jam 66 7 2 Error Indications on Operator Panel 67 Temporary Errors 68 Device Er...

Страница 10: ... at the top or the bottom of the scanned image 83 There are black traces on the document 84 7 4 Before You Contact the Scanner Service Provider 85 General 85 Error Status 85 7 5 Checking the Product Labels 87 Location 87 Chapter 8 Operational Settings 88 8 1 Starting Up the Software Operation Panel 89 8 2 Password Setting 91 Setting a Password 91 Setting View Only mode 92 Clearing View Only mode 9...

Страница 11: ...gs Replacing the Consumables Scanner Overview Daily Care Troubleshooting 8 6 Settings Related to Waiting Time 105 Waiting Time to Enter Power Saving Mode Power saving 105 Appendix 106 A 1 Basic Specification 107 A 2 Installation Specification 109 A 3 Outer Dimensions 111 A 4 Uninstalling the Software 112 Contact for Inquiries 113 Glossary 114 Index 123 ...

Страница 12: ...w This chapter explains about the names and functions of the scanner components as well as the methods for basic operations 1 1 Main Features 13 1 2 Parts and Functions 14 1 3 Turning the Power ON OFF 19 1 4 Opening Closing the ADF 20 1 5 Opening Closing the Document Cover 21 1 6 Setting Up the ADF Paper Chute Feeder 22 1 7 Setting Up the Stacker 23 1 8 Power Saving Mode 24 1 9 Basic Flow of Scann...

Страница 13: ...continuous scanning which allows you to quickly digitize a large volume of documents Reduced work loss caused by multifeeds The scanner is equipped with an ultrasonic multifeed sensor that accurately detects multifeed errors where two or more sheets are fed through the scanner at once avoiding potential work loss Centralized management of multiple scanners The bundled Scanner Central Admin Agent a...

Страница 14: ... Panel page 39 ADF Automatic Document Feeder Pulls and feeds the documents one sheet at a time from the ADF paper chute feeder Open this to replace consumables or to clean the inside of the scanner Side Guides Positions the documents in place when the documents are loaded in the ADF paper chute feeder as they are fed into the scanner ADF Paper Chute Feeder Holds the documents to be scanned Chute E...

Страница 15: ...ow to Use the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Back USB Connector Used to connect a USB cable Power Connector Used to connect the power cable Power cable refers to the AC cable and AC adapter connected together ...

Страница 16: ...ry Introduction Index Contents TOP 16 How to Load Documents How to Use the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Removable Parts Pick Roller Unit Pad Unit ...

Страница 17: ...nts How to Use the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Inside ADF Glass Pick Roller Unit Ultrasonic Sensors Feed Rollers Eject Rollers Pad Unit Plastic Idler Rollers Rubber Idler Rollers Plastic Idler Rollers ...

Страница 18: ... the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Inside Flatbed Document Cover Close it to hold the document in place Document Pad Holds the document down against the document bed Document Bed Place a document on the glass section ...

Страница 19: ...er ON 1 Press the Power button on the operator panel The scanner is turned on and the Power button flashes during the initialization The scanner is ready to scan when the Power button lights in green This status is referred to as ready status How to Turn the Power OFF 1 Press and hold down the Power button on the operator panel The scanner is turned off and the Power button switches off 1 3 Turnin...

Страница 20: ...cuments from the ADF paper chute feeder 2 Open the ADF cover 3 Use the ADF tab to open the ADF How to Close the ADF 1 Use the ADF tab to close the ADF 2 Close the ADF cover Push the center of the ADF cover until it locks in place 1 4 Opening Closing the ADF When the ADF is open it might close accidentally Be careful not to get your fingers caught ADF Cover Tab Be careful not to get your fingers ca...

Страница 21: ...ays to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview This section describes how to open and close the document cover How to Open the Document Cover 1 Open the document cover How to Close the Document Cover 1 Gently close the document cover 1 5 Opening Closing the Document Cover Document Cover ...

Страница 22: ... documents that are loaded in the ADF paper chute feeder are fed into the ADF one by one Using the chute extension will keep the documents straight and feed them smoothly 1 Lift up the ADF paper chute feeder until it locks in place 2 Pull out the chute extension 1 6 Setting Up the ADF Paper Chute Feeder ADF Paper Chute Feeder HINT When the ADF is not used push the parts indicated with an arrow out...

Страница 23: ...r Overview When you start a scan documents that are loaded in the ADF paper chute feeder are ejected onto the stacker one by one When scanning a relatively long document such as an A4 size document use the stopper described below so that the document will be kept straight and stacked neatly 1 Lift up the stopper 1 7 Setting Up the Stacker ATTENTION Do not lift up the stopper more than 90 degrees b...

Страница 24: ...mption until the next scan To prevent the scanner from being turned off automatically clear the Power off after a certain period of time check box in Device Setting on the Software Operation Panel For details refer to Waiting Time to Enter Power Saving Mode Power saving page 105 To turn the power back on after the power is turned off automatically press the Power button on the operator panel For d...

Страница 25: ...scanning application PaperStream Capture Lite Presto PageManager ABBYY FineReader Sprint Scanning procedures and operations slightly vary depending on the image scanning application For details refer to the image scanning application manual The following describes the normal procedure for scanning 1 Turn on the scanner For details refer to 1 3 Turning the Power ON OFF page 19 2 Load documents in t...

Страница 26: ...r For some image scanning applications selection of a scanner may not be needed 6 In the setup window for the scanner driver configure the scan settings For some image scanning applications the setup window for the scanner driver may not appear 7 Scan the documents with the image scanning application ATTENTION When the scanner and the computer are communicating for instance during scanning do not ...

Страница 27: ...n which supports PaperStream IP TWAIN for SP Series By defining scan settings as document profiles you can customize the settings according to your preference Presto PageManager An image scanning application which supports PaperStream IP TWAIN for SP Series It allows you to scan share and organize documents easily For details refer to the Presto PageManager help and the Presto PageManager manual A...

Страница 28: ...R2 Standard 64 bit Service Pack 1 1 2 Windows 7 Home Premium 32 bit 64 bit Service Pack 1 Windows 7 Professional 32 bit 64 bit Service Pack 1 Windows 7 Enterprise 32 bit 64 bit Service Pack 1 Windows 7 Ultimate 32 bit 64 bit Service Pack 1 Windows Server 2012 Standard 64 bit 1 2 3 Windows Server 2012 R2 Standard 64 bit 1 2 3 Windows 8 32 bit 64 bit 3 Windows 8 Pro 32 bit 64 bit 3 Windows 8 Enterpr...

Страница 29: ...FineReader Sprint Manuals Scanner Central Admin Agent SP Series Online Update 1 Turn on the computer and log onto Windows as a user with administrator privileges 2 Insert the Setup DVD ROM into the DVD drive The SP Series Setup window appears 3 Click the Install software button The window that shows information on the software appears 4 Check the contents and click the Next button 5 Click the butt...

Страница 30: ... Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview How to Load Documents Chapter 2 How to Load Documents This chapter explains how to load documents on the scanner 2 1 Loading Documents into the ADF 31 2 2 Placing a Document on the Flatbed 33 2 3 Documents for Scanning 34 ...

Страница 31: ...e 2 Check the number of sheets Up to 50 sheets can be loaded with paper weight of 80 g m2 20 lb and thickness of the document stack under 5 mm For details refer to Loading Capacity page 36 2 Fan the documents 1 Grab a stack of documents which should be 5 mm or less 2 Hold both ends of the documents and fan them a few times 3 Rotate the documents by 90 degrees and fan them in the same manner 4 Perf...

Страница 32: ...p the stopper if needed For details refer to 1 7 Setting Up the Stacker page 23 3 Load documents in the ADF paper chute feeder Load the documents with the front side scanning side facing up 4 Adjust the side guides to the width of the documents Do not leave space between the side guides and the documents Otherwise the documents may be fed skewed 5 Scan the documents with the image scanning applica...

Страница 33: ...nt cover For details refer to 1 5 Opening Closing the Document Cover page 21 2 Place a document on the document bed Place the document face down to align its top left hand corner with the reference point 3 Close the document cover For details refer to 1 5 Opening Closing the Document Cover page 21 4 Scan the document with the image scanning application For details refer to the image scanning appli...

Страница 34: ... following documents can be scanned with the ADF To scan documents other than the following use the flatbed Paper Type The following paper types are recommended Wood free paper Wood containing paper PPC paper recycled When using paper types other than the above make sure to test with the same type of paper first to check if the document can be scanned Paper Weight Thickness The following paper wei...

Страница 35: ...ick roller unit damage to the scanner may occur If you scan wood containing paper the life of the pad unit and the pick roller unit may end sooner compared to scanning wood free paper The pad unit and the pick roller unit may be damaged when a photo sticky note on the document comes in contact with these parts during scanning The surface of the document may be damaged when gloss papers such as pho...

Страница 36: ...Overview How to Load Documents Loading Capacity The number of sheets that can be loaded in the ADF paper chute feeder is determined by the paper size and paper weight See the graph below 50 40 35 30 50 50 60 50 40 30 20 0 52 64 80 90 105 127 Loading capacity in the ADF paperchute feeder A4 size Paper weight g m2 Unit Conversion g m2 52 64 75 80 90 105 127 lb 14 0 17 1 20 3 21 5 24 0 28 0 34 3 kg 4...

Страница 37: ... within 80 mm 3 15 in over the center of the document See Fig 1 page 37 Do not attach other documents within 80 mm 3 15 in over the center of the document See Fig 1 page 37 Altitude 0 to 2 000 m When a document that weighs 100 g m2 26 8 lb or more is scanned at a high altitude higher than 2 000 m it may be detected as a multifeed ATTENTION The above conditions apply when you align the center of a ...

Страница 38: ... Settings Replacing the Consumables Scanner Overview How to Load Documents Conditions for Automatic Page Size Detection Automatic Page Size Detection does not work with the following types of documents Non rectangular documents Automatic Page Size Detection may not work with the following types of documents White documents with glossy edges Documents with darkish gray edges ...

Страница 39: ...ocuments How to Use the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Chapter 3 How to Use the Operator Panel This chapter explains how to use the operator panel 3 1 Operator Panel 40 ...

Страница 40: ...FN 6FDQ 6WRS 3RZHU LED Indicator Lights in orange or flashes in orange when an error occurs Scan Stop Button 1 Launches the linked application software Cancels the scan while scanning by pressing this button Power Button Turns the power on off Lights in green when the scanner is turned on Flashes immediately after the scanner is turned on or when the scanner resumes from power saving mode 1 For de...

Страница 41: ...ombination stays as it is from the time that the scanner resumes from power saving mode or the ADF is closed up until the time that the scanner enters ready status Off Lit The scanner is in ready status Indicates that the initialization was successfully completed after the scanner is turned on This combination also occurs when the scanner is in power saving mode Lit Lit Indicates that a temporary ...

Страница 42: ...tional Settings Replacing the Consumables Scanner Overview Various Ways to Scan Chapter 4 Various Ways to Scan This chapter explains how to configure scanner settings and scan different types of documents with the image scanning application 4 1 Summary 43 4 2 Scanning Documents of Different Types and Sizes 44 4 3 Advanced Scanning 47 ...

Страница 43: ...ays to Scan How to Use the Operator Panel The following lists the main ways of scanning documents Scanning Documents of Different Types and Sizes Long Page Scanning page 44 Scanning a Book page 45 Scanning a Large Document on the Flatbed page 46 Advanced Scanning Using a Button on the Scanner to Start Scanning page 47 For information on other ways of scanning refer to the scanner driver s Help 4 1...

Страница 44: ...he scan settings to scan the paper size of the long page For details refer to the scanner driver s Help For some image scanning applications the setup window for the scanner driver may not appear 3 Scan the documents with the image scanning application For details refer to the image scanning application manual 4 2 Scanning Documents of Different Types and Sizes ATTENTION Long page documents should...

Страница 45: ...lace a document on the document bed Place the document face down to align its top left hand corner with the reference point 3 In the scanner driver configure the scan settings for using the flatbed For details refer to the scanner driver s Help 4 Scan the documents with the image scanning application For details refer to the image scanning application manual 5 Close the document cover For details ...

Страница 46: ... page 21 2 Place a document on the document bed Place the document face down to align its top left hand corner with the reference point 3 In the scanner driver configure the scan settings for using the flatbed For details refer to the scanner driver s Help 4 Scan the documents with the image scanning application For details refer to the image scanning application manual 5 Close the document cover ...

Страница 47: ...er to 1 3 Turning the Power ON OFF page 19 2 Display the Control Panel window Windows Vista Windows Server 2008 Windows 7 Click Start menu Control Panel Windows Server 2012 Windows 8 Right click the Start screen and select All apps on the app bar Control Panel under Windows System Windows Server 2012 R2 Windows 8 1 Click on the lower left side of the Start screen Control Panel under Windows System...

Страница 48: ...o be launched by the scanner button event Click Start this program under Actions and select an application from the drop down list on the right 7 Click the OK button The setup of the computer is completed Proceed to configure the scanner settings Scanner Setup No special settings required Press the Scan Stop button to launch the selected application HINT For details about the operator panel refer ...

Страница 49: ...50 5 2 Cleaning the Outside 52 5 3 Cleaning the Inside 53 Do not use aerosol spray or spray that contains alcohol Paper dust blown up by strong air from the spray may enter inside the scanner which may cause the scanner to fail or malfunction Also note that sparks generated by static electricity may cause a fire The inside of the ADF becomes very hot when the scanner is being used Before you start...

Страница 50: ...rt No Notes Cleaner F1 PA03950 0352 100 ml Moisten a cloth or Cleaning Paper with this liquid to wipe the scanner clean It may take a long time to dry if an excessive amount of Cleaner F1 is used Use it in small quantity Wipe off the cleaner completely to leave no residue on the cleaned parts Cleaning Paper CA99501 0012 10 sheets Use this non woven sheet with Cleaner F1 Cleaning Wipe PA03950 0419 ...

Страница 51: ... sensor Feed roller Eject roller Plastic idler roller Rubber idler roller Flatbed Document pad Document bed ATTENTION Cleaning cycles may vary depending on the condition of the documents Also cleaning must be performed more frequently when the following types of documents are scanned Smooth faced documents such as coated paper Documents with printed text graphics that almost cover the entire surfa...

Страница 52: ...a piece of dry cloth a cloth moistened with Cleaner F1 mild detergent or a sheet of Cleaning Wipe 5 2 Cleaning the Outside ATTENTION To avoid deformation and discoloration never use paint thinner or any other organic solvents Be careful not to let any moisture or water inside the scanner during cleaning It may take a long time to dry if an excessive amount of Cleaner F1 mild detergent is used Use ...

Страница 53: ...necessary to clean the scanner more frequently when you scan documents on which the toner is not sufficiently fused 1 Turn on the scanner For details refer to 1 3 Turning the Power ON OFF page 19 2 Spray the Cleaning Paper with Cleaner F1 3 Set the ADF paper chute feeder For details refer to 1 6 Setting Up the ADF Paper Chute Feeder page 22 4 Lift up the stopper For details refer to 1 7 Setting Up...

Страница 54: ... types of documents you scan For instance it may be necessary to clean the scanner more frequently when you scan documents on which the toner is not sufficiently fused 1 Turn off the scanner and wait for at least 15 minutes For details refer to 1 3 Turning the Power ON OFF page 19 2 Unplug the power cable 3 Open the ADF For details refer to 1 4 Opening Closing the ADF page 20 The inside of the ADF...

Страница 55: ...y Care Appendix Glossary Introduction Index Contents TOP 55 How to Load Documents Scanner Overview 4 Clean the following locations with a cloth moistened with Cleaner F1 or a sheet of Cleaning Wipe Glass Pick Roller Unit Ultrasonic Sensors Feed Rollers Eject Rollers Pad Unit Plastic Idler Rollers Rubber Idler Rollers Plastic Idler Rollers ...

Страница 56: ...ller Unit 1 Plastic Idler Roller 4 Feed Roller 4 Eject Roller 2 Rubber Idler Roller 2 Gently wipe off any dirt or dust as you rotate the roller manually taking care not to damage the roller surface In particular if black foreign matter gets on the rollers make sure that they are cleaned properly To avoid injuries be careful not to get your fingers caught on the pick spring metal part ATTENTION Ver...

Страница 57: ...ing the Flatbed The flatbed can be cleaned with a piece of cloth moistened with Cleaner F1 or a sheet of Cleaning Wipe 1 Open the document cover For details refer to 1 5 Opening Closing the Document Cover page 21 2 Clean the document pad and the document bed with a cloth moistened with Cleaner F1 or a sheet of Cleaning Wipe Be careful not to get your fingers caught when closing the ADF ATTENTION C...

Страница 58: ...nsumables Daily Care Operational Settings Chapter 5 Daily Care Appendix Glossary Introduction Index Contents TOP 58 How to Load Documents Scanner Overview 3 Wait for the cleaned parts to dry 4 Close the document cover For details refer to 1 5 Opening Closing the Document Cover page 21 ...

Страница 59: ...acing the Consumables This chapter describes how to replace the consumables for the scanner 6 1 Consumables and Replacement Cycles 60 6 2 Replacing the Pad Unit 61 6 3 Replacing the Pick Roller Unit 63 The inside of the ADF becomes very hot when the scanner is being used Before you replace the consumables make sure you turn off the power unplug the power cable and wait at least 15 minutes for the ...

Страница 60: ... consumables pad unit pick roller unit are replaced which allows you to check the status on each consumable For details refer to 8 4 Settings Related to Sheet Counters page 101 Note that the suggested replacement cycles are guidelines for using A4 80 g m2 20 lb wood free or wood containing paper as these cycles vary depending on the type of documents scanned and how often the scanner is used and c...

Страница 61: ...N OFF page 19 2 Unplug the power cable 3 Remove all documents from the ADF paper chute feeder 4 Open the ADF cover For details refer to 1 4 Opening Closing the ADF page 20 5 Remove the pad unit Squeeze both ends of the pad unit and pull it out in the direction of the arrow 6 2 Replacing the Pad Unit When the ADF cover is open it might close accidentally Be careful not to get your fingers caught Pa...

Страница 62: ...to 1 4 Opening Closing the ADF page 20 8 Plug the power cable and turn on the scanner For details refer to 1 3 Turning the Power ON OFF page 19 9 Reset the sheet counter in the Software Operation Panel For details refer to Resetting the Sheet Counters page 102 To avoid injuries be careful not to get your fingers caught on the metal part that has been exposed after the pad unit was removed or the p...

Страница 63: ...tes For details refer to 1 3 Turning the Power ON OFF page 19 2 Unplug the power cable 3 Remove all documents from the ADF paper chute feeder 4 Open the ADF cover For details refer to 1 4 Opening Closing the ADF page 20 5 Remove the pick roller unit 1 Rotate the bushing until it clicks in the direction of the arrow 2 Move it to the right while holding the busing and remove it towards you 6 3 Repla...

Страница 64: ...Rotate the bushing until it clicks in the direction of the arrow 7 Close the ADF cover For details refer to 1 4 Opening Closing the ADF page 20 8 Plug the power cable and turn on the scanner For details refer to 1 3 Turning the Power ON OFF page 19 9 Reset the sheet counter in the Software Operation Panel For details refer to Resetting the Sheet Counters page 102 ATTENTION Check that the pick roll...

Страница 65: ...easures against paper jams and other troubles items to check before contacting your scanner service provider and how to read the product labels on the scanner 7 1 Paper Jam 66 7 2 Error Indications on Operator Panel 67 7 3 Troubleshooting 70 7 4 Before You Contact the Scanner Service Provider 85 7 5 Checking the Product Labels 87 ATTENTION For details about other errors troubles that are not cover...

Страница 66: ...pon removing jammed documents Be careful not to get things such as hair a tie or necklaces caught inside the scanner The inside of the ADF may become extremely hot during operation When the ADF is open it might close accidentally Be careful not to get your fingers caught ATTENTION Make sure to check the documents and the paper path thoroughly Remove any metal objects such as staples or paper clips...

Страница 67: ...D indicator flashes The Power button remains lit or flashes Temporary errors can be recovered by the operator whereas device errors require troubleshooting by a service engineer If the Error Recovery Guide is installed in the computer the Error Recovery Guide window appears when the Windows operating system is started up When an error occurs the Error Recovery Guide window displays related informa...

Страница 68: ...perators When a temporary error occurs the LED indicator on the operator panel lights up The Power button remains lit Item Action Paper jammed 1 Remove the jammed document For details refer to 7 1 Paper Jam page 66 2 Check if the document is suitable for scanning by ADF For details refer to 2 3 Documents for Scanning page 34 Multifeed occurred 1 Remove the jammed document For details refer to 7 1 ...

Страница 69: ... the scanner off then back on If the problem persists write down the status of the LED indicator and the Power button and contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider Flashes 3 times Lights up An optical error ADF back occurred Flashes 4 times Lights up A flatbed motor error occurred Turn the scanner off then back on If the problem persists write down the s...

Страница 70: ...provider The following are some examples of troubles that you may experience 7 3 Troubleshooting Symptoms Scanner cannot be powered ON page 71 Scanning does not start page 72 Image quality is poor page 73 Quality of scanned text or lines is unsatisfactory page 74 Images are distorted or not clear page 75 Vertical streaks appear on the scanned image page 76 The LED indicator on the operator panel i...

Страница 71: ...bleshooting Scanner cannot be powered ON Is the power cable connected properly No Connect the power cable properly Yes Did you press the Power button on the scanner s operator panel No Press the Power button on the operator panel Yes If the problem persists check the items in 7 4 Before You Contact the Scanner Service Provider page 85 first then contact your FUJITSU scanner dealer or an authorized...

Страница 72: ...firmly If the document is caught in the ADF remove the document and close the ADF Yes Is the USB cable connected properly No Connect the USB cable properly For details refer to the Quick Installation Sheet Yes Is the connector on the USB cable broken or damaged Yes Use a new cable and make sure that it is connected properly No Does scanning start after turning the scanner off then back on Yes The ...

Страница 73: ...u configure the settings in the scanner driver to scan in black white mode Yes Configure the scan settings that do not binarize output in black and white in the scanner driver and then perform a scan 1 No ADF Are the glass sections and rollers inside the ADF clean Flatbed Are the document pad and document bed clean No Clean the parts that are not clean For details refer to Chapter 5 Daily Care pag...

Страница 74: ...efer to Chapter 5 Daily Care page 49 Yes Is the resolution appropriate No Specify a higher resolution in the scanner driver Yes Did you configure the settings in the scanner driver to scan in grayscale or color mode Yes Configure the settings in the scanner driver to scan in black white mode 1 No Is there any foreign matter such as dust or paper dust on the document Yes Remove any foreign matter o...

Страница 75: ... of the ADF Yes Do not push down the top of the ADF or place any heavy objects on the ADF during scanning No Is a scan performed on a place that is unstable or vibrates Yes Perform a scan on a place that is stable and does not vibrate No Is the scanner placed on a flat level surface Are the rubber pads attached on the bottom of the scanner No Either place the scanner on a flat and level surface or...

Страница 76: ...the flatbed For details refer to Chapter 5 Daily Care page 49 No Does the vertical streak disappear when you set a lower resolution Yes Specify a lower resolution No Is there any foreign matter such as dust or paper dust on the document Yes Remove any foreign matter off the document Foreign matter may get on the glass sections inside the ADF or the document bed of the flatbed and may cause vertica...

Страница 77: ...e scanner is turned on Is the LED indicator on the operator panel still lit or flashing after the scanner is turned on No The scanner is operating correctly Yes Check the status of the LED indicator and the Power button by referring to 7 2 Error Indications on Operator Panel page 67 and take action accordingly If the problem persists check the items in 7 4 Before You Contact the Scanner Service Pr...

Страница 78: ...etails refer to Conditions for Multifeed Detection page 37 Yes Did you scan a thick document Yes Disable the multifeed detection in the scanner driver when scanning documents No Did you fan the documents before loading them No Fan the documents before loading them Yes Have the documents just been printed out from a copy machine or a laser printer Yes Fan the documents a few times to remove static ...

Страница 79: ...t No continued Are you using the scanner at a high altitude higher than 2 000 m Yes Disable the multifeed detection in the scanner driver when scanning documents When a document that weighs 100 g m2 26 8 lb or more is scanned at a high altitude higher than 2 000 m it may be detected as a multifeed No If the problem persists check the items in 7 4 Before You Contact the Scanner Service Provider pag...

Страница 80: ...n the documents before loading them in the ADF paper chute feeder No Fan the documents before loading them Or reduce the amount of documents Yes Are the consumables 1 installed correctly No Install the consumables 1 correctly For details refer to Chapter 6 Replacing the Consumables page 59 Yes Are the consumables 1 clean No Clean the consumables 1 For details refer to Chapter 5 Daily Care page 49 ...

Страница 81: ...e the ADF Yes Clean the ADF If there is any foreign matter in the ADF remove it For details refer to Chapter 5 Daily Care page 49 No Are the consumables 1 installed correctly No Install the consumables 1 correctly For details refer to Chapter 6 Replacing the Consumables page 59 Yes Are the consumables 1 clean No Clean the consumables 1 For details refer to Chapter 5 Daily Care page 49 Yes Are the ...

Страница 82: ...o Chapter 5 Daily Care page 49 Yes Do the documents meet the requirements described in Precautions in Conditions page 34 No Use documents that meet the requirements For details refer to 2 3 Documents for Scanning page 34 Yes Are the consumables 1 worn out Yes Check the consumable counters and replace the consumables if necessary For details refer to Chapter 6 Replacing the Consumables page 59 No I...

Страница 83: ...A shadow appears at the top or the bottom of the scanned image Did you use the Page Edge Filler function to fill out the shadow around the edge No In the scanner driver use the Page Edge Filler function to fill out the shadow around the edge Yes If the problem persists check the items in 7 4 Before You Contact the Scanner Service Provider page 85 first then contact your FUJITSU scanner dealer or a...

Страница 84: ...written in lead pencil make sure to clean the rollers frequently Otherwise the rollers will be contaminated which may leave black traces on the document or cause feeding errors For details refer to Chapter 5 Daily Care page 49 No Are the glass sections and rollers inside the ADF clean No Clean the parts that are not clean For details refer to Chapter 5 Daily Care page 49 Yes If the problem persist...

Страница 85: ...Before You Contact the Scanner Service Provider Item Findings Scanner model name Example SP 1425 For details refer to 7 5 Checking the Product Labels page 87 Serial No Example XXXX000001 For details refer to 7 5 Checking the Product Labels page 87 Date of manufacture Example 2016 09 September 2016 For details refer to 7 5 Checking the Product Labels page 87 Date of purchase Symptom Frequency of tr...

Страница 86: ...anner Overview Troubleshooting Image Quality Issues Other Item Findings Scanner driver and version Interface controller Operating system Windows Application Example PaperStream Capture Lite Scanning sides Example front back both Resolution Example 600 dpi 75 dpi Image mode Example color grayscale black white Item Findings Can you send the output image and a photo that shows the paper condition by ...

Страница 87: ...or Panel Various Ways to Scan Daily Care Operational Settings Replacing the Consumables Scanner Overview Troubleshooting This section explains about the product labels on the scanner Location The label is located on the bottom of the scanner Label example Shows the scanner information 7 5 Checking the Product Labels Label ...

Страница 88: ...nner Overview Operational Settings Chapter 8 Operational Settings This chapter explains how to use the Software Operation Panel to configure the scanner settings 8 1 Starting Up the Software Operation Panel 89 8 2 Password Setting 91 8 3 Configuration Items 97 8 4 Settings Related to Sheet Counters 101 8 5 Settings Related to Scanning 104 8 6 Settings Related to Waiting Time 105 ...

Страница 89: ...sta Windows Server 2008 Windows 7 Click Start menu All Programs SP Series Software Operation Panel Windows Server 2012 Windows 8 Right click the Start screen and select All apps on the app bar Software Operation Panel under SP Series Windows Server 2012 R2 Windows 8 1 Click on the lower left side of the Start screen and select Software Operation Panel under SP Series To display move the mouse curs...

Страница 90: ...Software Operation Panel icon is displayed in the menu that appears when you click in the notification area To have the Software Operation Panel icon always displayed in the notification area drag the icon and drop it onto the notification area The notification area is located at the far right of the taskbar Procedures from here will be explained under the assumption that the Software Operation Pa...

Страница 91: ...no password is set In order to prevent unnecessary changes to the settings a password can be used to restrict user operations Setting a Password Set a password in the following procedure 1 Right click the Software Operation Panel icon in the notification area and select Password Setting from the menu The Password setting window appears 2 Enter a new password then again to confirm and click the OK ...

Страница 92: ...the Software Operation Panel to View Only mode in the following procedure 1 Set a password For details refer to Setting a Password page 91 2 Right click the Software Operation Panel icon in the notification area and select View Only mode from the menu The Software Operation Panel enters View Only mode HINT In View Only mode a check mark appears next to View Only mode in the menu that is displayed ...

Страница 93: ...e in the following procedure 1 Right click the Software Operation Panel icon in the notification area and select View Only mode from the menu The Password setting window appears 2 Enter the current password and click the OK button View Only mode is cleared and the scanner settings can now be changed HINT When you exit View Only mode the check mark next to View Only mode disappears from the menu th...

Страница 94: ...ocedure 1 Right click the Software Operation Panel icon in the notification area and select Password Setting from the menu The Password setting window appears 2 Enter the current password and click the OK button The Password setting window appears 3 Enter a new password then again to confirm and click the OK button Up to 32 characters can be used for the password Note that only alphanumeric charac...

Страница 95: ...ettings Clearing the Password Clear the password in the following procedure 1 Right click the Software Operation Panel icon in the notification area and select Password Setting from the menu The Password setting window appears 2 Enter the current password and click the OK button The Password setting window appears 3 Leave both fields blank and click the OK button A confirmation message appears 4 C...

Страница 96: ...ng procedure 1 Right click the Software Operation Panel icon in the notification area and select Password Setting from the menu The Password setting window appears 2 Enter the default password which is SP Scanner and click the OK button The Password setting window appears 3 Enter a new password then again to confirm and click the OK button Up to 32 characters can be used for the password Note that...

Страница 97: ...erational Settings The Software Operation Panel allows the configuration of the following settings for the scanner that is connected to the computer Device Setting 1 Start up the Software Operation Panel For details refer to 8 1 Starting Up the Software Operation Panel page 89 2 From the listing on the left select Device Setting Items that can be configured in the above window are shown in the nex...

Страница 98: ...ced the consumables Total Count ADF Total Count FB Pad Pick Roller 0 Power saving page 105 Specify the waiting time before the scanner enters power saving mode Range 5 to 235 min in increments of 5 15 minutes Power off after a certain period of time Select to set the scanner to turn the power off automatically if the scanner is left on for a certain period of time without being used Specify the ti...

Страница 99: ...ing Up the Software Operation Panel page 89 2 From the listing on the left select Device Setting 2 The settings that are currently configured in Device Setting 2 are listed on the right of the window Items that can be configured in the above window are shown in the next page HINT The Software Operation Panel settings can be restored to the factory default To restore the settings to the factory def...

Страница 100: ...ays to Scan Daily Care Troubleshooting Replacing the Consumables Scanner Overview Operational Settings Item Description Parameter Value Factory Default Image Quality Mode page 104 Set the image quality mode To obtain an image quality that is close to the image quality for scanning with fi 5015C set the image quality mode fi 5015C Disable Disable ...

Страница 101: ...refer to 6 1 Consumables and Replacement Cycles page 60 1 Start up the Software Operation Panel For details refer to 8 1 Starting Up the Software Operation Panel page 89 2 From the listing on the left select Device Setting In this window you can check the following items 8 4 Settings Related to Sheet Counters Item Background Color of the Counter Light Yellow Yellow Pad 28 500 to 29 999 sheets 30 0...

Страница 102: ...gs Resetting the Sheet Counters When you have replaced a consumable part reset the corresponding counter by using the following procedure 1 Click the Clear button for the replaced consumable The counter is reset to 0 2 Click the OK button A confirmation message appears 3 Click the OK button The settings are saved ATTENTION If you turned off the scanner by unplugging the power cable the number of s...

Страница 103: ... scanner is in use Check contents of the message if the message appears and replace the consumable accordingly If you click the Ignore button the message disappears and the scan can be continued However it is recommended that you replace the consumable as soon as possible To stop the scan and replace the consumable right away click the Cancel button For details about replacing consumables refer to...

Страница 104: ...nning Image Quality Mode Set the image quality mode To obtain an image quality that is close to the image quality for scanning with fi 5015C set the image quality mode 1 Start up the Software Operation Panel For details refer to 8 1 Starting Up the Software Operation Panel page 89 2 From the listing on the left select Device Setting 2 Image Quality Mode 3 Select whether to obtain an image quality ...

Страница 105: ... Panel For details refer to 8 1 Starting Up the Software Operation Panel page 89 2 From the listing on the left select Device Setting 3 Use the slider to specify the waiting time before the scanner enters power saving mode The value can range from 5 to 235 minutes in increments of 5 8 6 Settings Related to Waiting Time HINT Selecting the Power off after a certain period of time check box turns the...

Страница 106: ...ing Replacing the Consumables Scanner Overview Appendix Glossary Introduction Index Contents TOP Operational Settings Appendix This appendix provides the following information A 1 Basic Specification 107 A 2 Installation Specification 109 A 3 Outer Dimensions 111 A 4 Uninstalling the Software 112 ...

Страница 107: ... area Minimum size width length 114 140 mm 4 49 5 51 in 25 4 25 4 mm 1 0 1 0 in Maximum size width length 216 356 mm 8 50 14 02 in 1 216 297 mm 8 50 11 69 in Paper Weight Thickness 52 to 127g m2 14 to 34 3 lb Scanning speed A4 2 Binary black white Simplex 25 ppm Duplex 50 ipm 4 sec sheet 300 dpi Grayscale Color Loading capacity 50 sheets 3 Paper weight 80 g m2 20 lb Total thickness 5 mm 0 2 in or ...

Страница 108: ...are s processing time such as data transfer time is added to the actual time of scanning 3 The capacity varies depending on the paper weight For details refer to 2 3 Documents for Scanning page 34 4 Use the USB cable that is supplied When connecting the USB cable to a USB hub make sure you connect it to a USB hub that is connected to the USB port of a computer Connection with USB 2 0 requires the ...

Страница 109: ...ess Input power Voltage range AC 100 to 240 V 10 Phase Single phase Frequency range 50 60 Hz 3 Hz Power consumption Operating 16 W or less Power saving 2 9 W or less Power OFF 0 5 W or less Ambient condition Temperature Operating 5 to 35 C 41 to 95 F Not operating 20 to 60 C 4 to 140 F Humidity Operating 20 to 80 Not operating 8 to 95 Altitude 0 to 3 000 m 3 Calorific value Operating 13 8 Kcal Hr ...

Страница 110: ...ace are reference values for scanning A4 size documents 3 When a document that weighs 100 g m2 26 8 lb or more is scanned at a high altitude higher than 2 000 m it may be detected as a multifeed 4 Includes the package weight Warranty period Within a year since the scanner was purchased However even if a year has not passed since the scanner was purchased when the total number of sheets scanned wit...

Страница 111: ...ooting Operational Settings Replacing the Consumables Appendix Appendix Glossary Introduction Index Contents 111 How to Load Documents Scanner Overview TOP The outer dimensions are as follows Unit mm in A 3 Outer Dimensions 331 13 0 242 9 5 459 18 1 454 17 9 85 3 3 129 5 1 ...

Страница 112: ...ftware 5 Select a software to uninstall When Uninstalling PaperStream IP Driver Select one of the following PaperStream IP TWAIN for SP Series PaperStream IP TWAIN x64 for SP Series PaperStream IP ISIS for SP Series When Uninstalling Software Operation Panel Select Software Operation Panel The Software Operation Panel is installed together with the PaperStream IP driver When Uninstalling Error Rec...

Страница 113: ...er refer to the following web page http www newsoftinc com support index php http uk newsoft eu com support index php For other inquiries regarding the scanner refer to the following web page http imagescanner fujitsu com sp html If your problem cannot be solved after referring to the above web pages visit the following web page to check the contact information of a suitable Fujitsu office and con...

Страница 114: ... Dither Document Sensor dpi dots per inch Driver Dropout color Duplex scanning mode E Edge Extract Eject roller Emphasis Error diffusion F Feed roller Filter Flatbed G Gamma Grayscale H Halftone I Image processing Interface Inversion ISIS J Job Separator L Landscape Legal size Letter size M Moiré patterns Multi Image Multifeed N Noise removal O OCR Optical Character Recognition Operating environme...

Страница 115: ...tandard paper size which is 74 105 mm 2 91 4 13 in A8 size A standard paper size which is 52 74 mm 2 05 2 91 in ADF Automatic Document Feeder A paper feeding mechanism which allows multiple sheets of documents to be scanned one sheet at a time Automatic size skew detection End of Page Detection Detects the end of the page and scans the length of the document Automatic Page Size Detection Detects t...

Страница 116: ... deepness of a color in an image Device errors Errors that require troubleshooting by a service engineer Dither The process by which a group of dots is arranged to reproduce the density of grayscale Grayscale density is reproduced by configuring preset dot patterns This method requires less memory compared to multilevel gray Document Sensor A sensor which detects the changes in the amount of light...

Страница 117: ...also produces softened images Error diffusion Method of halftone pseudo grayscale image processing which is based on black white pixel binarization It sums the optical density of a pixel and its adjacent pixels then relocates black pixels in the order of density to minimize the difference between scanned and output images By diffusing the errors onto other pixels the density data of adjacent pixel...

Страница 118: ...a scanner and a display and the brightness of the image If the gamma rate is larger than 1 the brightness of an image increases and vice versa Normally set the gamma rate to 1 when reproducing the same brightness as the original Grayscale A method which expresses the gradation density from black to white in 256 levels Suitable for scanning images such as photographs H Halftone Reproduces the color...

Страница 119: ...is standard it is necessary to install a driver software that supports ISIS standard J Job Separator A sheet to insert between documents in a batch for separating different jobs The following types of job separators are available Job separator with patch codes A sheet with patch codes printed Job separator with barcodes A sheet with barcodes printed L Landscape Orientation in which the short side ...

Страница 120: ...ots in a white area or vice versa O OCR Optical Character Recognition A device or a technology that recognizes the text on documents and converts them into text data that can be edited The shape of the characters are recognized by the differences in the light reflected off the documents Operating environment Conditions such as temperature and humidity required to operate or store the scanner Opera...

Страница 121: ...cument and until picking starts after the document passes the hopper empty sensor Pixel The dots that make up a scanned image Portrait Orientation in which the long side of the document is set parallel to the feed direction Documents images are set displayed vertically R Resolution A measurement to indicate the quality fineness or an image Resolution is displayed by the number of pixels within an ...

Страница 122: ...meras developed by TWAIN Working Group In order to use devices that comply with this standard it is necessary to install a driver software that supports TWAIN standard U Ultrasonic sensor A sensor that detects multifeed errors by ultrasonic soundwave It detects multifeeds by monitoring the difference in the amount of ultrasonic waves transmitted through the documents USB USB Universal Serial Bus i...

Страница 123: ...e 52 configuration items 97 consumables 60 contact for inquiries 113 conventions 5 D daily care 49 documents for scanning 34 E error indications on operator panel 67 H how to clean the ADF with Cleaning Paper 53 how to clean the ADF with cloth 54 how to clean the inside 53 how to clean the outside 52 how to close the ADF 20 how to close the document cover 21 how to open the ADF 20 how to open the ...

Страница 124: ... placing a document on the flatbed 33 power saving mode 24 preparation 31 product label 87 R replacement cycles 60 replacing consumables 59 replacing the pad unit 61 replacing the pick roller unit 63 S Scan Stop button 47 scanner overview 12 scanning documents of different types and sizes 44 setting up the ADF paper chute feeder 22 setting up the stacker 23 settings related to sheet counters 101 s...

Страница 125: ...Scanner Operator s Guide P3PC 6062 01ENZ0 Issue date September 2016 Issued by PFU LIMITED The contents of this manual are subject to change without notice PFU LIMITED assumes no liability for incidental or consequential damages arising from the use of this product and any claims by a third party Copying of the contents of this manual in whole or in part as well as the scanner applications is prohi...

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