Chapter 11 Collecting Troubleshooting Information
This chapter describes the method for troubleshooting if a problem occurs during the Upgrade Installation process.
The troubleshooting method differs according to the way the Upgrade Installation fails.
Use the appropriate method according to the problem type.
11.1 In Case of Problem During Upgrade from Version 14.x
11.1.1 In Case of Problem During Uninstallation of Previous Version
After the problem has been diagnosed and solved, restart the upgrade process from the beginning.
Point
-
When an error message is displayed, refer to the following manuals for the previous version, and take the appropriate action for
relevant message.
Target for Upgrade
Reference
Express
"Messages" in the
ETERNUS SF Express User's Guide
Storage Cruiser
ETERNUS SF Storage Cruiser Message Guide
AdvancedCopy Manager
ETERNUS SF AdvancedCopy Manager Message Guide
AdvancedCopy Manager Copy
Control Module
"Messages for AdvancedCopy Manager CCM" in the
ETERNUS SF
AdvancedCopy Manager Operator's Guide for Copy Control Module
-
When no error message is displayed, refer to the following manuals for the previous version, to collect the troubleshooting
information and then contact Fujitsu Technical Support.
Target for Upgrade
Reference
Express
"Trouble analysis" in the
ETERNUS SF Express User's Guide
for the previous
version
Storage Cruiser
"Troubleshooting information" in the
ETERNUS SF Storage Cruiser User's
Guide
for the previous version
AdvancedCopy Manager
"Collecting maintenance information" in the
ETERNUS SF AdvancedCopy
Manager Operator's Guide
for the previous version
AdvancedCopy Manager Copy
Control Module
" How to Collect Data" in the
ETERNUS SF AdvancedCopy Manager Operator's
Guide for Copy Control Module
for the previous version
11.1.2 In Case of Problem During Installation of This Version
The uninstallation of the previous version has succeeded.
After the installation problem has been diagnosed and solved, refer to the
ETERNUS SF Installation and Setup Guide
for this version to
install this version.
Point
-
When an error message is displayed, refer to the following manuals for this version, and take the appropriate action for relevant
message.
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