LAN for Remote Support (RMT Port)
When the network connection for the remote support needs to be separated from the company LAN, use the
RMT ports to connect to the remote support center via a different network.
■
AIS Connect Function
●
Overview of the AIS Connect Function
Figure 98 Overview of the AIS Connect Function
ETERNUS DX
Encr
yp
ted
Diagnosis
Monitoring
AIS Connect
server
Remote support center
Demilitarized zone
(DMZ)
Customer network
Internet
Customer
LAN
[Encrypted]
Access firewall
HTTPS tunnel
Fir
e
w
all
Fir
e
w
all
The diagram above describes the overview of the AIS Connect function. The left-hand side represents the cus-
tomer and the right-hand side represents the service provider. The connection set-up initiative is always from
the customer side based on regular AIS Connect agent contacts (Simple Object Access Protocol (SOAP) messag-
es) with the AIS Connect server that can be reached via the Internet.
AIS Connect agent requests to the AIS Connect server can be handled directly and immediately. AIS Connect serv-
er requests to the AIS Connect agent (remote access) cannot be sent until the next contact has been set up. If
remote access of the AIS Connect is enabled by the customer, the AIS Connect agent then executes the requests
from customer operations such as setting up a tunnel for "remote access" or initiating a file transfer.
Contact set-up and request processing are performed via an HTTPS tunnel. Under certain circumstances, the fire-
wall must be configured on the customer side to enable this type of tunnel to be set up. Likewise, proxies (plus
ID and password) can be specified during Internet access configuration.
AIS Connect agent can perform the following actions:
•
Notifying events (Information event, Warning event, or Error event) in the ETERNUS DX to the AIS Connect
server
•
Sending ETERNUS DX logs to the AIS Connect server
•
Remote access from the AIS Connect server to the ETERNUS DX
4. Connection Configuration
LAN Connection
155
FUJITSU Storage ETERNUS DX500 S4/DX600 S4, ETERNUS DX500 S3/DX600 S3 Hybrid Storage Systems Design Guide (Basic)
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