13.3 Service Tickets
Figure 281: Email Ticket Information
3. In the
Email Recipient
box, enter the e-mail address where you want to send the ticket
details.
4. (Optional) In the
Comment
box, enter additional information to send with the ticket.
5. Click
Send
.
Closing a Service Ticket
Close a service ticket if the problem the caused the system to generate the ticket is resolved.
You can also close all service tickets that are currently open.
You can still view and modify a ticket after it has been closed.
To close all service tickets that are currently open, below the list of service tickets, click
Close All
.
To close a single service ticket:
1. In the list of service tickets, click the ticket number.
2. Click
Analysis
at the bottom of the page.
3. The
Ticket Analysis
section displays at the bottom of the page..
4. Select the
Close Ticket
check box.
5. Click
Apply
.
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Содержание ETERNUS CS800
Страница 1: ...ETERNUS CS800 V3 2 User Guide English ...
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Страница 3: ...English ETERNUS CS800 User Guide V3 2 Edition October 2015 ...
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Страница 114: ...6 3 Running the Getting Started Wizard 6 3 3 Network Configuration Figure 80 Network Configuration 114 ETERNUS CS800 ...
Страница 132: ...6 3 Running the Getting Started Wizard Figure 91 Confirm Page 132 ETERNUS CS800 ...
Страница 143: ...Figure 97 Remote Management Pages Map ETERNUS CS800 143 7 Remote Management ...
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Страница 184: ...8 7 AIS Connect Figure 128 AISConnect Wizard Confirm 184 ETERNUS CS800 ...
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Страница 321: ...Figure 206 Network Configuration ETERNUS CS800 321 10 Configuration ...
Страница 335: ...Figure 215 Date Time Page To set the system date and time ETERNUS CS800 335 10 Configuration ...
Страница 339: ...Figure 216 Access Control Settings Page ETERNUS CS800 339 10 Configuration ...
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