15.2 Common Problems and Solutions
l
If the problem reoccurs, the ETERNUS CS800 logs the number of times that it detects
the problem in the existing report.
l
If a different problem occurs with the same component, the ETERNUS CS800 adds a
new report to the same service ticket.
l
If a problem occurs with a different component, the ETERNUS CS800 uses the above
scenario to open a new service ticket for the component or report the problem in an
existing service ticket associated with the component.
To access the
Service Tickets
page, click the
Alerts
menu, and then click the
Service Tickets
tab.
For more information about working with service tickets, see
.
15.1.2 Checking Hardware Status
The
Hardware
page allows you to view information about the hardware components of
the ETERNUS CS800. You can view the overall status of the node as well as detailed status
information for components such as the system board, Fibre Channel adapters, network
ports and storage arrays.
To access the
Hardware
page, click the
Status
menu, and then click the
Hardware
tab.
For information about using the
Status
page, see
15.1.3 Downloading a System Diagnostics File
The
System Diag File
page allows you to generate and download a system diagnostics file.
This file contains the diagnostic logs for all of the system components.
To access the
System Diag File
page, on the
Diagnostics
page, click the
System Diag File
tab.
For information about downloading the system diagnostics file, see
.
15.2 Common Problems and Solutions
The troubleshooting information in this section covers the following topics:
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"Start-up Problems" on page 434
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"Hardware Problems" on page 434
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"Ethernet Network Problems" on page 436
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"Replication Problems" on page 438
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"Temperature Problems" on page 438
ETERNUS CS800
433
Содержание ETERNUS CS800 S6
Страница 1: ...English ETERNUS CS800 S6 User Guide V3 2 7 Edition April 2017 ...
Страница 131: ...7 3 The Remote Management Console Figure 98 Remote Management Pages Map ETERNUS CS800 131 ...
Страница 173: ...8 8 AIS Connect Figure 132 AISConnect Wizard Confirm ETERNUS CS800 173 ...
Страница 449: ...16 2 Storage Subsystem Figure 313 Inserting the 3 5 inch HDD module ETERNUS CS800 449 ...