Problem Solving
532
Pr
oblem
Solv
ing
15
E-mail Features Problems
The possible symptoms and remedies for problems when using E-mail Notification Service,
the Print E-mail feature, the E-mail service, and Internet Fax service as follows:
Internet/Intranet Connection Problems
The possible causes and remedies for problems when connecting to the Internet or intranet
are as follows:
When connection to the Internet/Intranet fails
Symptom
Remedy
Cannot receive e-mail (Print E-mail,
Internet Fax).
Is the e-mail address for the machine configured?
Is [Receive E-mail] set to [Enabled]?
Are settings such as the IP addresses for the SMTP server
and POP3 server (if POP3 is selected as the incoming mail
protocol) configured correctly?
Are the POP3 user name and password entered correctly?
Is [Domain Filtering] set?
Confirm whether your own domain is set to [Allow Domains],
on CentreWare Internet Services.
Are the SMTP server and/or POP server operating properly?
Consult your network administrator.
Cannot transmit e-mail (Email
Notification Service, Internet Fax,
and Email).
Is the E-mail address for the machine configured?
Is [E-mail Notification Service] set to [Enabled]? (For E-mail
Notification Service)
Is [Send E-mail] set to [Enabled]?
Is the IP address for the SMTP server configured correctly?
Are the settings for notification of transmission configured
correctly? (for E-mail Notification Service)
Confirm the settings on the [Properties] tab of CentreWare
Internet Services.
Is the destination address entered correctly?
Is the SMTP server operating properly?
Consult your network administrator.
Cause
Remedy
The Authentication feature
used on the remote server is not
supported by the machine.
Only Basic Authentication is supported by the machine.
The machine does not support NTLM/digest.
For security purposes, change to the Authentication
feature using SSL.
The remote linkage services
used does not support the
model or accessories of the
machine.
Purchase products/models/accessories supported by
the remote linkage services.
The IP address is incorrect.
Confirm the IP address. If the IP address is incorrect,
either set a static IP address or resolve the IP address
using DHCP or AutoIP.
Содержание apeosport-iv C3370
Страница 14: ...14...
Страница 15: ...1 1Before Using the Machine...
Страница 47: ...2 2Paper and Other Media...
Страница 76: ...Paper and Other Media 76 Paper and Other Media 2...
Страница 77: ...3 3Maintenance...
Страница 127: ...4 4Machine Status...
Страница 154: ...Machine Status 154 Machine Status 4...
Страница 155: ...5 5Tools...
Страница 365: ...6 6CentreWare Internet Services Settings...
Страница 373: ...7 7Printer Environment Settings...
Страница 386: ...Printer Environment Settings 386 Printer Environment Settings 7...
Страница 387: ...8 8E mail Environment Settings...
Страница 397: ...9 9Scanner Environment Settings...
Страница 421: ...10 10Using IP Fax SIP...
Страница 430: ...Using IP Fax SIP 430 Using IP Fax SIP 10...
Страница 431: ...11 11Using the Internet Fax Service...
Страница 438: ...Using the Internet Fax Service 438 Using the Internet Fax Service 11...
Страница 439: ...12 12Using the Server Fax Service...
Страница 445: ...13 13Encryption and Digital Signature Settings...
Страница 465: ...14 14Authentication and Accounting Features...
Страница 486: ...Authentication and Accounting Features 486 Authentication and Accounting Features 14 11 Select Close...
Страница 494: ...Authentication and Accounting Features 494 Authentication and Accounting Features 14...
Страница 495: ...15 15Problem Solving...
Страница 710: ...Problem Solving 710 Problem Solving 15...
Страница 711: ...16 16Appendix...
Страница 782: ...Appendix 782 Appendix 16 15 Select Adjust The specified transfer output values will be applied 16 Select Close...