Troubleshooting
Problem
Possible Cause(s)
Solution
Leaking from in/out
Ports
1.
Insufficient Thread Tape
2.
Crack/Split
3.
Incorrect Fitting
1.
Remove existing tape and apply slightly more tape
– do not apply excessive amounts to avoid damage
to port.
2.
Check the port for a hairline crack or split – if there
is one, the cap will need to be replaced, it is not
reparable.
3. The caps are 1” BSP and will require preferably a 1”
BSPT male fitting.
No Water Flow
1.
Valve Position
2.
Insufficient pressure
1.
Check that the bypass and service valves are in the
correct position. Ensure the mains is also turned on.
2.
Check the incoming water pressure and ensure it
meets the requirements of the selected filters. NOTE:
some filters require higher pressure to operate.
High pH Reading
1.
Carbon Media
2.
Magnesium Media
3.
Insufficient Testing
Equipment
1.
If you have a GAC filter (Carbon), this will naturally
increase the pH of the water. pH is the measure of
Hydrogen in the water and this hydrogen will vent off
the water if you leave it to stand and the pH will then
drop back down to the normal level.
2.
Magnesium is designed to increase the pH. A high
pH reading with magnesium is normal.
3.
pH testing equipment can range from cheap test
strips right up to lab grade equipment. Before coming to
a conclusion on pH issues, it is best to ensure the
equipment used to measure the pH of the filtered water
is of high standards and suitable for reading pH levels in
lower EC water (i.e. not test strips). We have access to
high quality testing equipment and frequently test our
units and conduct research. If you feel that there is an
issue with your pH, please contact us.
Strange taste to the
water (New System)
1.
Residue
2.
pH Alteration
3.
Contamination
1.
The filters are dry packed, the carbons, alkaline
filters will have ‘fines’ on them.
2.
Carbon, Calcite and Magnesium will react with the
water when new and will increase the pH. People who
are not accustomed to higher pH water may notice a
strange taste/sensation due to the large variance of
pH. Flushing the system will help stabilise the pH from
and also allowing the water to stand before drinking
can also help allowing the water to ‘vent’ off the pH.
3.
Bacterial contamination is highly unlikely, but not
impossible. If there is a strong ‘foul smell’ or organic
taste to the water, it is possible that there is some form
of contamination. Contact us straight away so we can
rectify (or diagnose) the problem if there is one present
Cloudy Water
1.
Air in water
1.
Air is common whenever the system is opened.
This will dissipate over time as the air flushes from the
system/plumbing.
Slimy Feeling Water
1.
Activated Carbon
Reaction
1.
This is a common symptom with activated coconut
carbon. It gives the feeling of ultra- softened water and
can feel slimy and also cause soaps to have an
increased lather making it harder to rinse off. This is
only temporary – keep flushing until the slipperiness
subsides.
