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Customer Service

FRITZ!Box 7560

171

30

Customer Service

Be it further product documentation, frequently asked ques-
tions, tips or support—this chapter presents information on
all important service topics.

30.1

FRITZ!Box Help

In the FRITZ!Box user interface you can open the detailed help
by clicking the “question mark” icon. The help presents de-
scriptions and instructions on all settings and functions of
your FRITZ!Box.

30.2

Information in the Internet

On its website AVM presents comprehensive information on
your AVM product.

AVM Service

The “Service” area is the portal for all product-specific ser-
vices from AVM: manuals, downloads and support requests.
In the Service area you can also receive comprehensive infor-
mation and useful tips on configuring and operating your de-
vices.

en.avm.de/service

Videos on the FRITZ!Box

Videos on many of the FRITZ!Box functions are available,
showing animated demonstrations of how to set up the indi-
vidual functions. The videos can be viewed at the following
address:

en.avm.de/service/fritz-clips/english-fritz-clips

AVM Knowledge Base

In our AVM Knowledge Base you can find precise solutions to
your problems. The AVM Knowledge Base is located in the
“Service” area of the AVM website:

en.avm.de/service

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Содержание FRITZ!Box 7560

Страница 1: ...FRITZ Box 7560 Configuration and Operation Configuration and Operation ...

Страница 2: ... FRITZ Box 18 3 4 Tips for Passwords 19 4 Connecting the FRITZ Box 20 4 1 Connecting to Electrical Power 20 4 2 Connecting to the Internet 20 5 Connecting a Computer with a Network Cable 23 5 1 Connect the Computer 23 5 2 Connecting a Network Hub or Switch 24 5 3 Saving Energy at the LAN Ports 24 6 Connecting Devices with the FRITZ Box over Wireless LAN 26 6 1 Establishing a Wireless LAN Connectio...

Страница 3: ...rnet Connection for DSL 42 9 2 Configuring an Internet Connection for Cable 43 9 3 Internet Connection over LAN 1 FRITZ Box as a Router 44 10 Connecting Telephones and Other Terminal Devices 46 10 1 Connecting an Analog Telephone or Terminal Device 46 10 2 Registering FRITZ Fon and Other Cordless DECT Telephones 47 10 3 Registering an iPhone or Android Smartphone 47 10 4 Connecting an IP Telephone...

Страница 4: ...uter 75 13 FRITZ Box as a Wireless Access Point 79 13 1 Switching the Wireless Radio Network On and Off by Schedule 79 13 2 Extending a Wireless LAN Network 80 14 FRITZ Box as a Telephone System 82 14 1 Telephone Book 82 14 2 Call List 84 14 3 Answering Machine 86 14 4 Fax Function 89 14 5 Call Diversion 91 14 6 Dialing Rules for Outgoing Calls 92 14 7 Dial Around Service Using Dialing Rules 92 14...

Страница 5: ...er Supply for USB Devices 122 18 2 USB Devices on the FRITZ Box 122 18 3 Using USB Devices Safely 123 18 4 Configuring Access Rights 124 18 5 Accessing USB Memory 124 18 6 Enabling Energy saving Mode for USB Hard Drives 125 18 7 Sharing a USB Printer 126 19 Managing Memory with FRITZ NAS 133 19 1 Requirements for FRITZ NAS 133 19 2 Starting FRITZ NAS 133 19 3 FRITZ NAS Password Protection 133 20 E...

Страница 6: ...ty 146 24 1 Checking FRITZ Box Functions 146 24 2 Checking the Security of the FRITZ Box 147 25 Saving and Restoring Settings 148 25 1 Saving Settings 148 25 2 Restoring Settings 149 25 3 Restarting the FRITZ Box 150 26 Update Updating FRITZ OS 151 26 1 Updating FRITZ Box Automatically 151 26 2 Performing an Update with the Wizard 153 26 3 Updating the Firmware Manually 154 27 Taking FRITZ Box Out...

Страница 7: ...67 29 5 Device Properties 167 29 6 Cable 168 30 Customer Service 171 30 1 FRITZ Box Help 171 30 2 Information in the Internet 171 30 3 Feedback on FRITZ Box 172 30 4 Assistance from the Support Team 173 Legal Notice 174 Legal Notice 174 Manufacturer s Warranty 175 Declaration of CE Conformity 175 Disposal Information 175 Drilling Template 176 Index 178 ...

Страница 8: ...e Do not connect multiple extension cords or socket strips to each other Damage to electric wiring or gas or water pipes during drilling can present a significant danger Before mounting the FRITZ Box on the wall make sure that there are no electrical lines gas or water pipes located where you need to drill the holes If necessary check the site with a pipe detector or con sult with qualified expert...

Страница 9: ... Moisture and liquids that find their way into the FRITZ Box can cause electric shocks or short circuits Only use the FRITZ Box indoors Never let liquids get inside the FRITZ Box The FRITZ Box contains hazardous components and should only be opened by authorized repair technicians Do not open the FRITZ Box housing If the FRITZ Box needs to be repaired please take it to a specialized vendor Dust mo...

Страница 10: ...ild cards Example To edit the device called Name click the Edit button Bold type in the text emphasizes important words Example Do not leave the page without saving Blue font in the text designates links and references within this manual and addresses to be entered in the browser Example See also the information on page 10 This symbol marks useful hints and tips This symbol indicates important ins...

Страница 11: ...Box integrates connected computers and network devices into your private home network The devices can ex change data with each other and enjoy shared access to USB hard drives USB printers and other USB devices The FRITZ Box transmits music video and image files to suitable playback devices in the home network You can expand the scope of functions of your FRITZ Box with AVM smart home devices for ...

Страница 12: ...ither the TAE socket or the RJ11 socket but not both at the same time LAN 1 LAN 4 4 gigabit Ethernet ports 10 100 1000 Base T for con necting computers and other network devices like game consoles and network hubs USB USB 2 0 port for connecting USB devices like printers or storage media DSL DSL FON 1 FON 1 Power Power LAN 4 LAN 4 LA AN 3 LAN 3 LAN 2 2 LAN 2 LAN 1 LAN 1 Powe r D SL Fon WLAN DECT I...

Страница 13: ...he 2 4 or 5 GHz frequency band or IEEE 802 11ac DECT base station Integrated DECT base station that supports the DECT ULE standard Up to 6 cordless telephones that use the DECT radio standard can be connected as well as up to 10 FRITZ DECT smart plugs 2 2 Buttons The FRITZ Box has the following buttons FRITZ Box buttons WLAN DECT Power DSL Fon DECT WLAN Info WLAN DECT Power DSL Fon DECT WLAN Info ...

Страница 14: ...ut au thorization Example With the WLAN button the wireless network of the FRITZ Box can be switched off at the touch of a button If this happens by accident in some cases it may take some time before the cause is found and the wireless LAN radio network can be re stored to all FRITZ Box users in the home network The button lock is configured in the FRITZ Box user interface under System Buttons an...

Страница 15: ...led flashing Switching wireless LAN function on or off Applying changes to the wireless LAN settings performing WPS WPS procedure aborted More than two wireless LAN devices are performing WPS at the same time Repeat the WPS procedure Info glows green Stick Surf procedure with FRITZ WLAN USB Stick from AVM concluded The LED signals an event specified in the user interface under System Buttons and L...

Страница 16: ...an also as sign to the LED any additional event you like 1 Open the FRITZ Box user interface 2 Under System Buttons and LEDs click the Info Display tab 3 In the Freely Selectable Options area select an event from the list for the Info LED 4 Click the Apply button The Info LED now flashes or lights up not only for the preset events but also for the event you selected ...

Страница 17: ...age FRITZ Box 7560 one power supply unit one network cable one DSL cable gray one quick guide 3 2 Requirements for Operation In order to operate the FRITZ Box you must have the follow ing an up to date web browser Some of the FRITZ Box functions can be used only with a web browser that supports HTML5 for instance Firefox version 35 or higher Internet Explorer version 10 or higher or Google Chrome ...

Страница 18: ...pped with wireless LAN support by installing a wire less LAN device like a FRITZ WLAN USB Stick for in stance for connecting computers using network cables computer with a network port network adapter standard Ethernet 10 100 1000 Base T 3 3 Handling the FRITZ Box Read the Safety Instructions from page 8 You can place the FRITZ Box on a horizontal surface or mount it on a wall For a drilling templ...

Страница 19: ... secure Select a password with at least twelve characters which includes capitals and lower case letters as well as nu merals and special characters Under the search term Characters for Passwords the help of the FRITZ Box user interface contains more infor mation about which characters you can use Be sure to keep your passwords in a safe place Configure the Forgot password push service This noti f...

Страница 20: ...lectri cal power 2 Connect the power supply unit to the socket on the FRITZ Box labeled Power 3 Plug the other end into an AC power outlet The Power DSL LED begins flashing after a few seconds to indicate that the FRITZ Box is ready for operation 4 2 Connecting to the Internet The FRITZ Box can be connected using various types of Inter net connections on the DSL VDSL line on the cable connection v...

Страница 21: ...on a cable connection Use a network cable 1 Connect the free end of the network cable to the LAN Ethernet port on the cable modem 2 Connect the other end of the network cable to the socket on the FRITZ Box labeled LAN 1 3 Connect a computer with the FRITZ Box either via wire less LAN or using a network cable see Connecting a Computer with a Network Cable from page 23 and Con necting Devices with t...

Страница 22: ...network A network cable is required to connect the FRITZ Box to a rout er 1 Insert one end of the cable into the socket on the FRITZ Box labeled LAN 1 2 Insert the other end of the cable into a network socket on the router or in the network Once you have connected a computer to the FRITZ Box you can configure the Internet connection see Internet Connec tion over LAN 1 FRITZ Box as a Router on page...

Страница 23: ...ort of the FRITZ Box Connecting a computer using a network cable 1 Insert the network cable included in the package into the LAN port of the computer You can also use any other network cable For more in formation see page 168 2 Insert the free end of the cable into a LAN socket on the FRITZ Box Now the FRITZ Box and the computer are connected with each other LAN 2 LAN 2 LAN 3 LAN 3 LAN 4 LAN 4 Pow...

Страница 24: ...t the LAN Ports For energy efficient use of your gigabit LAN ports you can specify for each individual LAN port whether it should always operate with full power power mode or with reduced energy consumption green mode With green mode you can reduce the power consumption of the FRITZ Box to the level neces sary for your applications The LAN ports can be configured in the advanced view of the FRITZ ...

Страница 25: ...this setting LAN connections are estab lished with a maximum transmission rate of 1 Gbit s Higher power consumption than in green mode if the LAN port is used Green Mode As needed the FRITZ Box establishes LAN connections with a transmission rate of 100 Mbit s Lower power consumption than for the Power Mode setting ...

Страница 26: ...ablish a wire less LAN connection 6 1 Establishing a Wireless LAN Connection Using WPS WPS is a procedure for establishing secure wireless LAN con nections With WPS connecting a wireless device with the FRITZ Box is quick and easy Requirements The wireless device must support WPS Establishing a Connection on a Windows Computer Using WPS Here is how to establish a wireless connection with WPS on a ...

Страница 27: ...establish the connection by pressing a button on the router 5 For this step you have two minutes Press the WLAN button on the FRITZ Box and hold it down until the WLAN LED begins flashing The wireless LAN connection will be established Connecting on Other Wireless Devices Using WPS Here is how to establish a wireless connection with WPS on a wireless LAN device without Windows 1 If the WLAN LED on...

Страница 28: ...shing The wireless LAN connection will be established 6 2 Entering the Network Key on the Wireless Device You can establish a wireless LAN connection by entering the FRITZ Box network key on the wireless device The preset network key is printed on the bottom on the FRITZ Box A new network key can be entered in the user inter face 1 If the WLAN LED on the FRITZ Box is off press the WLAN button brie...

Страница 29: ...on procedure 6 3 Connecting to Mobile Devices Wirelessly Using the QR Code With mobile devices that have a camera and a QR code reader app like smartphones and tablets you can connect wire lessly by reading a QR code 1 Open the FRITZ Box user interface 2 Select Wireless Radio Network The FRITZ Box shows QR codes for the wireless radio net works in the 2 4 GHz and the 5 GHz bands 3 Scan the QR code...

Страница 30: ... user interface can be opened on any computer tablet or smartphone connected with the FRITZ Box 1 Start a web browser on your computer 2 Enter http fritz box in the address bar of your web browser The FRITZ Box user interface opens The first time the user interface is opened the Wizard for the Basic Configuration is started To protect your private data settings and account information the wizard s...

Страница 31: ...line containing the name of the given menu is displayed once again the name of your FRITZ Box model the FRITZ OS version currently installed and the current energy consumption This area also displays any important notifica tions for secure reliable operation of the FRITZ Box Depending on your settings the following information is dis played here the name you assigned for your FRITZ Box see page 33...

Страница 32: ...vanced view additional settings options appear un der various menus and commands The expanded menu items contain settings for advanced users and are not re quired for daily FRITZ Box operation Fast Switching between the Views The View link below the menu of the FRITZ Box allows you to switch instantly between the standard view and the ad vanced view The View link in the user interface Enable the a...

Страница 33: ...e is set up under Home Network FRITZ Box Name and appears in the following ar eas of your home network display Name of the wireless radio network SSID Name of the guest radio network SSID Name of the working group released for home network sharing Name of the media server Individualized FRITZ Box name for MyFRITZ Name of the DECT base station Push service sender name ...

Страница 34: ...d it is not possible to access the FRITZ Box from the Internet however In such a case you also require an account as a FRITZ Box user see Creating FRITZ Box Users from page 36 Property FRITZ Box Password FRITZ Box User Password You specify a password Everyone who knows the pass word can access the FRITZ Box user interface There are user accounts Every FRITZ Box user receives her or his own passwor...

Страница 35: ...l address you specified You can as sign a new password using this link Configuring the FRITZ Box Password 1 Open the FRITZ Box user interface 2 Select System FRITZ Box Users Login to Home Net work 3 Select the option Login with the FRITZ Box password 4 Enter a password 5 Click Apply You will be directed to the welcome screen of your FRITZ Box 6 Enter your password to log in to the user interface o...

Страница 36: ...different rights to different users Rules When setting passwords comply with the following rules Use a password rated as secure Select a password with at least twelve characters which includes capitals and lower case letters as well as nu merals and special characters Be sure to keep your passwords in a safe place Use the Forgot password push service When you have forgotten a password the FRITZ Bo...

Страница 37: ...e must have at least the FRITZ Box settings right 7 Save your entries by clicking OK The FRITZ Box user account has been configured Repeat steps 3 to 7 to set up any other additional FRITZ Box users If you would like to use user accounts to log into the FRITZ Box from the home network as well also perform the following two steps 8 Switch to the Login to the Home Network tab Select the option Login...

Страница 38: ... can also set up a user account with NAS access rights You can delete the preconfigured ftpuser account only if you always use your FRITZ Box user account to access the FRITZ Box be it from home or via the Internet In every other case deleting this user account will make it impossible to use the NAS services of the FRITZ Box or allow only restricted use Accessing the FRITZ Box from the Internet To...

Страница 39: ... information about HTTPS see the chapter Access from the Internet via HTTPS FTP and FTPS from page 65 Here Is How to Use Access from the Internet As a FRITZ Box user with the FRITZ Box settings right you can view and edit the settings of your FRITZ Box from anywhere With the VPN right you can establish a VPN connection between your iOS or Android device and your FRITZ Box over the Internet This wa...

Страница 40: ...ble outlets over your MyFRITZ access Disabling FRITZ Box Users You can disable a user account without deleting it The owner of a disabled account can no longer access the FRITZ Box You can neither delete nor disable the user account with which you are currently logged in to the user interface of your FRITZ Box 1 In the user interface open the System FRITZ Box Users Users menu 2 Click the Edit butt...

Страница 41: ...fi ciently protected from malicious programs or unwelcome ac tivities Therefore we urgently advise against using the FRITZ Box without password protection For comprehensive information about logging in to the FRITZ Box with a password see the sections Creating FRITZ Box Users from page 36 and Setting a FRITZ Box Pass word from page 34 Protect your FRITZ Box by defining a password for the FRITZ Box...

Страница 42: ...e the Internet connection Your Internet service provider also supplied information about the configuration of your Internet connection Always perform the Internet connection setup as described by your provider Configuring Your Internet Connection Automatically If your Internet service provider arranges for the service of au tomatically configuring your Internet connection the auto matic configurat...

Страница 43: ...4 Click Apply to save your entries Detailed instructions are included in the help of the FRITZ Box user interface 9 2 Configuring an Internet Connection for Cable With an additional cable modem you can also use your FRITZ Box 7560 on a cable connection The Internet connec tion then will be established and controlled by the FRITZ Box In this operating mode all FRITZ Box functions like Internet tele...

Страница 44: ...onnecting to a Router or a Network on page 22 2 Open the FRITZ Box user interface 3 Select the Internet Account Information menu 4 Select the Existing connection over LAN entry from the Internet service provider drop down list 5 Click Apply The FRITZ Box is configured as a router and the network range is changed automatically The FRITZ Box along with the network devices connected with it directly ...

Страница 45: ...t 6 From the Connection area select the External modem or router option 7 In the Operating Mode area select the setting Share existing Internet connection in the network IP client mode The FRITZ Box is integrated into the existing network as an IP client The FRITZ Box and the connected network devices re ceive an IP address from the IP address range of the existing network The FRITZ Box and the co...

Страница 46: ...elephone or Terminal Device You can connect analog terminal equipment telephone fax machine answering machine telephone system with a cable Connecting a Telephone 1 Connect the telephone to the appropriate FON 1 port on the FRITZ Box Note that one FON 1 port must re main free unassigned 2 Configure the telephone in the FRITZ Box see page 51 LAN 2 LAN 2 LAN 3 LAN 3 LAN 4 LAN 4 Power Power Power DSL...

Страница 47: ... the PIN of the FRITZ Box The preset value is 0000 The PIN is listed in the FRITZ Box user interface under DECT Base Station The cordless telephone is registered with the FRITZ Box 4 Configure the cordless telephone in the FRITZ Box see page 51 10 3 Registering an iPhone or Android Smartphone With FRITZ App Fon you can used your Android smartphone or iPhone as a cordless telephone registered with ...

Страница 48: ... available at the Google Play Store and in the Apple App Store 3 Start the FRITZ App Fon The Icon in the FRITZ App Fon Title Bar The icon in the title bar of FRITZ App Fon indicates whether you are making calls with the smartphone via FRITZ Box Assigning Telephone Numbers Assign telephone numbers to the smartphone for calls over the FRITZ Box 1 In the FRITZ App Fon select More FRITZ Box The Teleph...

Страница 49: ...ing a Door Intercom System Door intercom systems with an a b interface and IP door intercoms can be connected to the FRITZ Box Then you can answer the doorbell on your telephones speak with visitors and open the door even on a mobile telephone or other tele phone connection away from the home You can configure a special ring tone to signal the doorbell on a FRITZ Fon You can also have the camera i...

Страница 50: ...the Internet telephone numbers in the FRITZ Box automatically This procedure is al so known as remote configuration Remote configuration starts right after the FRITZ Box is con nected to the Internet or right after the FRITZ Box user inter face is opened The configured Internet telephone numbers are located in the user interface under Telephony Telephone Numbers Configuring Telephone Numbers with ...

Страница 51: ...t of the FRITZ Box the telephone number the terminal device uses for out going calls to the public telephone network numbers for incoming calls Should the terminal device ring for every call telephone or pick up fax machine answering machine Or only for calls to previously defined telephone numbers Configuring Terminal Devices 1 Open the FRITZ Box user interface 2 Select Telephony Telephony Device...

Страница 52: ...your network Access Profiles Settings for Internet Use The following settings for Internet use are defined in an ac cess profile Preconfigured and Own Access Profiles In the FRITZ Box there are four preconfigured access pro files You can create and configure many access profiles of your own Setting Description Online time The online time specifies when and for how long Internet access is permitted...

Страница 53: ...Box there are four preconfigured access profiles available for use Standard Guest Unrestricted and Blocked The Standard Access Profile Property Description Limitations In the factory settings the Stan dard profile is allowed to do everything There are no restric tions on time or activity Changes The Standard profile can be changed Automatic assignment Network devices that register with the FRITZ B...

Страница 54: ...ations Changes The Guest profile can be changed Automatic assignment All network devices that are con nected with the FRITZ Box via the guest access always receive the Guest profile Property Description Limitations This profile allows unrestricted use of the Internet Changes The Unrestricted profile cannot be changed Assignment This profile can be assigned to net work devices in the home network P...

Страница 55: ...he Standard profile you ensure that no network device has access to the Internet by de fault A network device can access the Internet only if you specifically assign a profile that allows Internet use Reduced restrictions in the Guest profile You can re move the filter settings in the Guest profile and thus grant your guests unrestricted access to all websites Online Time The online time is define...

Страница 56: ...ould be used when access should be limited to just a few websites Access to web pages entered in the whitelist is per mitted When a whitelist is used only those websites includ ed in the list can be opened and no others Block websites with a blacklist The blacklist is a filter list that should be used when access to most websites is to be permitted and the number of blocked websites is relatively ...

Страница 57: ...aring programs or online games from commu nicating over the Internet Extending Online Time with Tickets Tickets Tickets extend the online time permitted in the parental con trols allowing surfing outside of the specified times A ticket opens Internet access once for 45 minutes Tickets can be generated only by FRITZ Box users with write rights The ticket must be transferred to the user who wishes t...

Страница 58: ...ers of the home network see Configuring an Access Profile on page 58 Prepare the filter lists if you would like to use filter lists see Editing Filter Lists from page 59 If desired add the list of network applications see Add ing Network Applications from page 60 Configuring Parental Controls for Network Devices 1 Open the FRITZ Box user interface 2 Select the Internet Filters menu 3 Select a netw...

Страница 59: ... the New Access Profile window Use the FRITZ Box help Editing Filter Lists Requirements The Internet Filters menu is available only if you have con figured the Internet connection in the FRITZ Box and already established an Internet connection Limitations The Internet Filters menu is not available if you have con figured the FRITZ Box as an IP client In this case use the cor responding functions o...

Страница 60: ...lick 5 In the Network Application window enter the network application you would like to add to the list AVM FRITZ Box Parental Controls for Windows Users In the Windows operating systems Windows 10 Windows 8 and Windows 7 parental controls can be also configured for each individual Windows user You will need the AVM FRITZ Box Parental Controls software if multiple Windows users with different rig...

Страница 61: ...ontrols from the AVM Website 1 Open the AVM website en avm de 2 Select Service 3 Scroll to the area Further service information 4 Click FTP Server This will take you to AVM s FTP server 5 Select fritz box 6 Select tools 7 Select kindersicherung 8 Select english 9 Click the exe file and save the program on your comput er Configuring Parental Controls for Windows Users 1 Open the FRITZ Box user inte...

Страница 62: ... Using port forwarding you allow incoming connections from the Internet By releasing certain ports for incoming connec tions you grant controlled access to the computers in your network to other Internet users The following port forwarding methods are possible in the FRITZ Box PING IPv4 The FRITZ Box responds to ping inquiries from the Internet addressed to the IPv4 address of the FRITZ Box IPv6 T...

Страница 63: ... Box firewall for the protocols TCP and UDP when en tering the port range One port can be opened for each computer in the network ESP GRE IPv4 Within IPv4 networks you can open the firewall for the two protocols ESP and GRE which do not use ports Exposed host Open firewall completely IPv4 Within IPv4 networks you can open the firewall completely for one computer This computer is then no longer pro...

Страница 64: ... re assigns the IP address The IP address may change in the process Therefore it is a good idea to use MyFRITZ or dynamic DNS so that the IP address can always be reached under the same name For more information about MyFRITZ see the chapter MyFRITZ Accessing the FRITZ Box from Anywhere on page 139 For more information about dynamic DNS see the section Dynamic DNS Name In stead of IP Address on pa...

Страница 65: ... 4 Access from the Internet via HTTPS FTP and FTPS Over the Internet it is possible to access the user interface of the FRITZ Box With a laptop smartphone or tablet PC you can configure settings in the FRITZ Box user interface Requirements for Access over the Internet Access to the user interface Every user who would like to access the FRITZ Box externally from the Internet re quires a FRITZ Box u...

Страница 66: ...the Internet FTP File Transfer Protocol FTP is a network protocol for transmitting files in IP net works Enable this protocol to allow access by FTP to the FRITZ Box storage media from the Internet FTPS FTP over SSL FTPS is a method for encrypting the FTP protocol Enable this protocol to secure transmission over FTP Enabling HTTPS FTP and FTPS in the FRITZ Box 1 Open the FRITZ Box user interface 2...

Страница 67: ...s and Background appli cations Network applications and network devices are assigned to the categories using rules Real time Applications This category is suitable for applications with high demands on transmission rates and reaction times for example Inter net telephony IPTV video on demand Network applications of this category always have priori ty over other applications accessing the Internet ...

Страница 68: ...for applications that do not require any high transmission rates and which are not time critical for example peer to peer services or automatic updates Network applications assigned to this category are al ways treated with the lowest priority when the Internet connection is working at full capacity So whenever an application from a different category or a non prioritized application requires the ...

Страница 69: ...uring Prioritization in the FRITZ Box 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 Configure prioritization in the Internet Filters Prioriti zation menu 12 6 VPN Remote Access to the Home Network Via a VPN Virtual Private Network a secure remote access to the network of the FRITZ Box can be established VPN in the FRITZ Box IPSec VPN in the FRITZ Box is based on the IPSec standa...

Страница 70: ... ration file The terminals involved in any VPN must receive this file Individual computers that are networked over a VPN require a VPN client The Configure FRITZ Box VPN Connection Wizard AVM provides the Configure FRITZ Box VPN Connection software for creating configuration files This program is a wizard that takes you step by step through the VPN Configuration software The configuration files fo...

Страница 71: ...nd the client can be downloaded free of charge from the VPN Service page on the AVM website en avm de service vpn overview 12 7 Freely Selectable DNS Servers DNS servers are preset in the FRITZ Box for IPv4 and IPv6 These are the DNS servers assigned by the Internet service provider For both IPv4 and IPv6 the preset DNS server can be replaced by a free DNS server Free DNS servers include for insta...

Страница 72: ... URL into the corresponding IP address There is one unique IP address for every URL The home user relies on the authenticity of the IP address re turned by the DNS server Authentic means that the response is the IP address of the desired website and not a faked IP address that leads to a fake website DNSSEC can ensure that the returned addresses are authentic Support with the FRITZ Box The FRITZ B...

Страница 73: ... that your Internet ser vice provider supports IPv6 directly on your line IPv6 Capable Services in the Home Network FRITZ NAS access via SMB or FTP FTPS Access to the user interface with http or https over IPv6 The DNS resolver of the FRITZ Box supports queries for IPv6 addresses AAAA records and can query the up stream DNS resolver of the Internet service provider over IPv6 The globally valid pre...

Страница 74: ...t the Internet Account Information menu 4 Select the IPv6 page and configure IPv6 in the FRITZ Box See the help available in the FRITZ Box user interface for more information Configuring IPv6 on the Computer You can establish connections in the IPv6 range of the Inter net only if IPv6 is installed and enabled on the computers in your home network IPv6 is already installed and enabled in the Window...

Страница 75: ...ure the FRITZ Box as a LISP router Definition and Components LISP Definition LISP Locator Identifier Separation Protocol IP protocol LISP is a protocol for the transmission of IP packets IP address pairs LISP uses IP address pairs One IP address for identification which is called the EID Endpoint Identifier The EID can be the IP address of a host or an entire IP subnet One IP address for the locat...

Страница 76: ...ained in the internal header of the LISP packet can be an IPv4 address can be an IPv6 address can be a public IP address can be a private non public IP address Mapping system The mapping system is responsible for allo cating the EIDs to the RLOCs ETR Egress Tunnel Router The ETR accepts IP packets whose destination IP address contained in the external header is the ETR s own RLOC ETR unpacks the L...

Страница 77: ... Box as a LISP Router The FRITZ Box can be configured as a LISP router As a LISP router the FRITZ Box is an xTR ETR and ITR Preparations You need a LISP provider Register with a LISP provider All of the information you need to configure the FRITZ Box as a LISP router is supplied by the LISP provider PETR Proxy ETR A PETR Proxy ETR is required for communica tion between LISP sites and non LISP site...

Страница 78: ... a LISP Router 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 Select the Internet Account Information menu 4 Select the LISP tab 5 Enable the setting LISP support enabled 6 Enter in the fields the information you received from the LISP provider ...

Страница 79: ...e wireless network of the FRITZ Box is to be turned on and off automati cally This reduces the power consumption of the FRITZ Box The FRITZ Box schedule also affects any other AVM products connected in the network like the FRITZ WLAN Repeater for instance the radio network of these devices is also switched on and off for the specified times 1 Open the FRITZ Box user interface 2 Open the Wireless S...

Страница 80: ...our wireless radio network the structural conditions where you operate the wireless radio network the number of wireless devices in the vicinity of your FRITZ Box that work in the same frequency range You can extend the range of your wireless radio network with a wireless LAN repeater Or you can set up a second FRITZ Box as a wireless LAN re peater Extending a Wireless Radio Network with a Wireles...

Страница 81: ...dy have To extend your wireless LAN configure the repeater function in this device You can configure a FRITZ Box as a repeater by working through the following steps 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 Select the Wireless Repeater menu and follow the in structions displayed on the screen Detailed instructions are included in the help of the FRITZ Box user interface ...

Страница 82: ... the telephone book entries With Click to Dial you can place calls by just clicking telephone book en tries with the mouse see page 84 Creating a New Telephone Book Entry 1 Open the FRITZ Box user interface 2 Select Telephony Telephone Book 3 Click New Entry 4 Enter the information on the contact In the first telephone book you can also enter a quick di al number Detailed instructions are included...

Страница 83: ...enter the e mail address and pass word 6 Under Telephone Assignment select all FRITZ Fon cordless telephones on which you would like to use the telephone book 7 Save with OK 8 For Google contacts you can also select contact groups Detailed instructions are included in the help of the FRITZ Box user interface Synchronizing Online Contacts The FRITZ Box synchronizes the configured online telephone b...

Страница 84: ...nstructions are included in the help of the FRITZ Box user interface 14 2 Call List The call list contains your telephone conversations and calls you missed Symbols in the Call List The symbol in front of a call shows the kind of call concerned Icon Meaning Outgoing call Incoming call Missed call call that was not picked up Rejected call The call was rejected by pressing a button on the telephone ...

Страница 85: ... to an entry 3 Click Next Saving the Call List in a CSV File You can save the call list in a CSV file on your computer CSV files can be opened and processed in spreadsheet programs 1 Click the Save button in the call list 2 Select Save or Save File What to do next depends on the web browser you are using FRITZ App Ticker for Android Smartphones FRITZ App Ticker shows the call list and new messages...

Страница 86: ... week Remote playback You can check the answering machine from on the go Configuring the answering machine 1 Open the FRITZ Box user interface 2 Select Telephony Answering Machine 3 Click the Settings button to configure the first answer ing machine To configure a new answering machine click the Anoth er answering machine link Detailed instructions are included in the help of the FRITZ Box user in...

Страница 87: ...he answering machine on any telephone connected with the FRITZ Box Audio prompts in the voice menu guide the user through op eration Use the telephone keys to select functions 1 Press the following keys on the telephone 2 Pick up the handset 3 Follow the audio prompts in the voice menu You can also simply press a key on the telephone with out waiting for the prompts An overview of the voice menu i...

Страница 88: ...e messages or announcement mode answering machine does not re cord any messages Key Function 3 Return caller s call 5 Delete message 7 To previous message 9 To next message Key Function 1 Greeting for recording mode 2 Greeting for announcement mode 3 Closing message at end of recording length 1 Listing to greetings Select greeting with 2 5 Delete greeting announcement 8 Start recording End recordi...

Страница 89: ... number 6 Define whether the FRITZ Box forwards incoming faxes by e mail or saves them You can also enter multiple e mail addresses Use a comma to separate the individual addresses 7 Click Next 8 Select your fax number Please note The fax function accepts all calls to the selected number including telephone calls If you would like to take telephone calls at this number too you can set up automatic...

Страница 90: ... Box user interface 3 Select Telephony Fax 4 Select the recipient s name and fax number from the telephone book and enter the data in the to and Fax number fields 5 You can enter your name and address in the Sender field 6 Select a fax number from the Send with list The list contains all telephone numbers assigned to the fax func tion 7 Enter a subject and the text of your fax 8 In the Internet br...

Страница 91: ... anonymous calls in which the caller does not trans mit a telephone number Where Can I Divert Calls to You can divert calls to Another telephone number a different telephone line or mobile telephone number One of the FRITZ Box s internal answering machines Configuring Call Diversion 1 Open the FRITZ Box user interface 2 Select the Telephony Call Handling Call Diversion menu 3 Click New Call Divers...

Страница 92: ...r interface 2 Select Telephony Call Handling Dialing Rules 3 Click the New Dialing Rule button 4 Define the range of telephone numbers or the telephone number to which the dialing rule should apply 5 Select a telephone number from the Connect via drop down list 6 Click OK to save the settings 14 7 Dial Around Service Using Dialing Rules If you would like to use a dial around service number for cer...

Страница 93: ...aling Rules tab 4 In the Number range list choose for which outgoing telephone calls the dialing rule is to apply 5 Select the desired dial around service number from the Connect via list 6 Click OK to save the dialing rule Example Configuring Dialing Rules for International Calls If you would like to conduct all international calls using a dial around service configure the dialing rules as follow...

Страница 94: ...ephone Numbers and Callers In the FRITZ Box you can block telephone numbers for outgo ing and for incoming calls How Does a Call Block Work You can configure various kinds of call blocks Call block for Function Outgoing calls The blocked telephone number can no longer be called from the FRITZ Box Ranges of telephone numbers for in stance mobile networks can also be blocked Incoming calls The FRITZ...

Страница 95: ...hone numbers or a telephone num ber 6 Click OK to save the settings 14 9 Do Not Disturb Do Not Disturb keeps a telephone from ringing at specified times Calls you miss then appear in the FRITZ Box call list Configuring Do Not Disturb 1 Open the FRITZ Box user interface 2 Select Telephony Telephony Devices 3 Click the Edit button to open the settings of a telephone 4 Switch to the Do Not Disturb ta...

Страница 96: ...ply to save the settings The alarm is configured and enabled 14 11 Baby Monitor The following telephones can be configured as a baby moni tor FRITZ Fon cordless telephones Telephones connected to the FON 1 socket on the FRITZ Box How Does a Telephone Work as a Baby Monitor You configure the telephone as a baby monitor by entering a telephone number at which you can be reached Now when the volume i...

Страница 97: ...e FRITZ Box user interface 6 Press OK 7 Select Activation and OK 8 Set the sensitivity The baby monitor is enabled The display of your FRITZ Fon shows the text Baby monitor enabled To disable the baby monitor exit the Baby Monitor Enabled menu Configuring a Telephone at the FON Port as a Baby Monitor Here is how to configure a telephone at the FON 1 port 1 Press the following keys on the telephone...

Страница 98: ...pter describes convenience functions you can use when placing and making telephone calls for instance inter nal calling forwarding calls alternating between calls and three party conferences Making Internal Calls You can conduct free internal calls between telephones con nected to the FRITZ Box 1 Enter an internal telephone number on the telephone The internal numbers of the telephones you have co...

Страница 99: ...d button R The call is on hold 2 Enter an internal number The internal numbers of the telephones you have con nected are listed in the telephone book of the FRITZ Box user interface When the called party accepts the call the second call is connected 3 Hang up to connect the two external parties with each other Calling Line Identification Restriction CLIR Once for FON 1 For outgoing calls on the li...

Страница 100: ...set up Any party can hang up The two other parties remain con nected Interrupting a Three Party Conference Call 1 Press the keys R2 2 You are speaking with party 1 and holding call 2 3 Press the following keys on the telephone Accepting or Rejecting Waiting Calls on FON 1 Requirements The Call waiting feature must be enabled for the indi vidual telephone in the FRITZ Box The telephone set tings ca...

Страница 101: ... the waiting caller Holding Consultation and Alternating You can put a call on hold in order to call another party and establish a second call consultation You can alternate between the two calls as often as you like Holding and Consultation 1 While you are conducting the call press the Hold button R on the telephone Call 1 is on hold 2 Enter an internal or external telephone number When the calle...

Страница 102: ...ang up the handset The active call is ended Your telephone rings 2 Pick up the handset When you answer the call you will be speaking with the party that was on hold Using Keypad Shortcuts Keyboard shortcuts are commands consisting of multiple characters and numerals They can be used to control ser vices and features in the telephone network For information about which keypad sequences you can use ...

Страница 103: ...e switched on and off here in the FRITZ Box user interface see Alarm on page 96 in the menu of a FRITZ Fon cordless telephone Switching the Alarm On and Off 1 Press the following keys on the telephone 2 Pick up the handset and hang it up again 15 2 Call Diversion Call diversion automatically diverts incoming calls to a previ ously specified external telephone number If your telephony provider supp...

Страница 104: ...cond long positive acknowledgment tone 3 Hang up the handset Enabling Call Diversion for Own Telephone Number You can configure call diversion that applies only to all calls that arrive for a certain telephone number Calls for your other telephone numbers will not be diverted Here is how to configure call diversion to an external number destination number Type of call diversion Keys Immediately s2...

Страница 105: ...set Wait for the second long positive acknowledgment tone 3 Hang up the handset Type of call diversion Keys Immediately s21s destination tele phone number s own num ber r Delayed after 20 seconds s61s destination tele phone number s telephone number r Only when busy s67s destination tele phone number s telephone number r Type of call diversion Keys Immediately s21ss own telephone number r Delayed ...

Страница 106: ...t for the second long positive acknowledgment tone 3 Hang up the handset 15 3 Switching the Wireless Network On and Off 1 Press the following keys on the telephone 2 Pick up the handset and hang it up again Type of call diversion Keys Immediately without ringing r411s destination tele phone number s Immediately with ringing r451s destination tele phone number s Delayed after 20 seconds r421s desti...

Страница 107: ...x 7560 107 15 4 Loading Factory Settings 1 Press the keys r991s15901590s 2 Pick up the handset and hang it up again The factory settings are loaded Then the FRITZ Box will re start All settings you made in the FRITZ Box will be deleted ...

Страница 108: ...f the FRITZ Box All cordless telephones registered on the FRITZ Box will ring 2 To end the paging call press the DECT button on the FRITZ Box again or any button on your cordless tele phone 16 2 Registering a Cordless Telephone Read Registering FRITZ Fon and Other Cordless DECT Telephones on page 47 16 3 Deregistering a Cordless Telephone Deregister from the FRITZ Box the cordless telephones you n...

Страница 109: ...equirements In the user interface see page 30 the option DECT Eco supported must be displayed for each cordless tele phone under DECT DECT Monitor The FRITZ Box must be configured as a DECT base sta tion The setting DECT enabled must be enabled under DECT Base Station in the user interface The following devices may not be registered with the FRITZ Box DECT ULE devices for instance FRITZ DECT FRITZ...

Страница 110: ...h preconfigured network set tings According to these settings all network devices con nected with the FRITZ Box are located in a single network The network settings can be changed and adapted to your conditions and needs But you should do so only if you are well versed in networking technology Home Network Overview Under Home Network Home Network Overview in the FRITZ Box user interface all of the...

Страница 111: ...guest network of the FRITZ Box The overview shows the following The FRITZ Box itself Network devices that have an IP connection with the FRITZ Box All network devices connected with the FRITZ Box via network cable or wireless LAN VPN connections that were established by FRITZ Box users or the MyFRITZ App Windows users if there are any Windows computers in the home network on which the AVM Parental...

Страница 112: ...ork devices from the overview at once and thus deregister them from the FRITZ Box Entering Including network devices You can include network devices in the overview even when they cannot be reached by the network signals Network Devices Settings The settings described in the following section can be config ured for each network device individually Always Assigning the Same IP Address For network d...

Страница 113: ...ble or via a FRITZ Powerline device For access from the Internet the computer must be in standby operation There are two ways to start the computer The Start Computer button Using this button you can start the computer every time it is accessed from the Internet Starting automatically With the Start this computer automatically as soon as it is accessed from the Internet option the computer is star...

Страница 114: ...Pv4 addresses cannot be assigned because they are reserved for certain purposes Setting Preconfigured Value IPv4 address 192 168 178 1 Subnet mask 255 255 255 0 DHCP server enabled IPv4 Addresses Value Network address 192 168 178 0 Entire IPv4 address range for the computers 192 168 178 2 192 168 178 254 Purpose of the IPv4 Address Value This IP address is used by the FRITZ Box itself 192 168 178 ...

Страница 115: ...he computer and you do not want to or are not permitted to change these addresses You want to connect the FRITZ Box to the local IPv4 net work in order to make the FRITZ Box features available to all of the computers in the IPv4 network Guest Network If the guest access is configured in the FRITZ Box the guest network has its own IP network assigned automatically by the FRITZ Box The IP addresses ...

Страница 116: ... default in the factory settings The fol lowing range of IP addresses is reserved for the DHCP server in the factory settings How the DHCP Server Works Every time a network device connected with the FRITZ Box is started the DHCP server assigns it an IPv4 address from the IP address range of the DHCP server Only one DHCP server may be active within any network Assigning the IP addresses via the DHC...

Страница 117: ...nly once Changing the IP Address Range of the DHCP Server If the DHCP server does not have enough IP addresses you can expand the address range Disabling the DHCP Server You can disable the DHCP server of the FRITZ Box If you use a different DHCP server in your home network you must disable the DHCP server of the FRITZ Box If you want to manage the IP address assignments of all devices in the home...

Страница 118: ...er advertisement Alternatively the network devices can identify the local DNSv6 server via DHCPv6 IPv6 Settings Click the IPv6 Addresses button to configure settings for the IPv6 addresses in the local network Unique Local Addresses Communication within the local network takes place via the Unique Local Addresses ULA If no IPv6 Internet connection is established the network devices do not have a U...

Страница 119: ...ork settings of your computers so that you can continue to access the FRITZ Box user interface UPnP Settings The Universal Plug and Play UPnP service included in your FRITZ Box provides status information about the FRITZ Box to all connected computers UPnP compliant programs on these computers can receive this information and use it to display the status of the FRITZ Box e g connection status data...

Страница 120: ...ox is operated in a network no other DHCP server may be activated in this network Obtaining an IP Address Automatically in Windows 1 In Windows 10 and 7 click Start In Windows 8 press the Windows key and the Q key at the same time 2 Enter ncpa cpl in the search field and press Enter 3 Click the network connection between the computer and the FRITZ Box with the right mouse button and select Propert...

Страница 121: ...X 1 Select the System Preferences in the Apple menu 2 In the System Preferences window click the Net work icon 3 In the Network window select the Ethernet entry from the Show list 4 Click the Advanced button The TCP IP settings page opens Select the Using DHCP option from the Configure IPv4 drop down list 5 Click OK The computer now receives an IP address from the FRITZ Box Obtaining an IP Address...

Страница 122: ...th a USB Y cable Connect this type of USB device to the FRITZ Box using a USB hub with its own power supply The total current consumption of connected USB devices without their own power supply may not exceed 500 mA Check the rating plates of the connected USB devices USB devices that exceed the total current consumption of 500 mA can be connected to the FRITZ Box using a USB hub with its own powe...

Страница 123: ...upply if the USB devices to be connected ex ceed a total current consumption of 500 mA see Power Supply for USB Devices on page 122 18 3 Using USB Devices Safely Follow the instructions below about how to use USB devices on your FRITZ Box The FRITZ Box can not defend the USB memory from ex ternal influences This means that voltage spikes or drops like those that occur during electrical storms may ...

Страница 124: ...edium connected to the FRITZ Box can be reached in the home network by entering the shared FRITZ Box password From the Internet you can reach the USB storage medium only by logging in with your individual user name and password Information on the user controls of your FRITZ Box is present ed in the section Password Protection Using FRITZ Box Safely from page 34 18 5 Accessing USB Memory The partic...

Страница 125: ...artphones and the Windows Media Player can then call up the data from the media server for streaming Playback devices to be used in connection with the me dia server must support the UPnP AV standard The term DLNA is often used to designate this support Enable the Media Server enabled function in the FRITZ Box user interface under Home Network Media Server 18 6 Enabling Energy saving Mode for USB ...

Страница 126: ... Your device is a Network printer A printer that is to be used simultaneously and jointly by the participants in the home network A printer that is to be used by computers that use an operating system other than Windows Printer with FRITZ Box USB re mote connection An all in one device fax printer scanner and the entire range of functions is to be used A printer with convenience features like ink ...

Страница 127: ...nter that I want isn t listed in the window Choose a device or printer to add to this PC 5 Enable the option Add a printer using TCP IP address or hostname and click Next 6 Enter fritz box in the Hostname or IP address field 7 Click Next 8 Select the printer manufacturer and model 9 Click Next 10 If the Printer Sharing window appears select Do not share this printer and click Next 11 Click Finish ...

Страница 128: ...t and confirm with Finish The USB printer has been configured and can be used as a network printer Setting Up a USB Printer in Windows 7 1 Click Start and then Devices and Printers 2 In the menu bar click Add a printer 3 In the Add Printer window select the Add a network wireless or Bluetooth printer option and then click Next 4 Click The printer that I want isn t listed 5 Enable the option Add a ...

Страница 129: ...ck System preferences 2 Click Print Fax 3 Click the sign 4 Click IP Printer 5 In the Protocol drop down list select the entry HP Jet Direct Socket 6 Enter fritz box in the Address input field 7 In the Print Using drop down list select the printer that is connected to the USB port of your FRITZ Box If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at wh...

Страница 130: ...itz box as the printer name If the printer is not displayed you must first install the printer drivers for this device Consult the documenta tion of your printer for instructions The names of entries or menus in operating systems not de scribed above may be slightly different than the terms we use here If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address ...

Страница 131: ...t ed USB device 1 Connect the USB printer to the USB port of the FRITZ Box 2 Open the FRITZ Box user interface 3 Enable the advanced view 4 Select the Home Network USB Devices USB Remote Connection 5 Click the USB remote connection software link 6 In the USB Remote Connection window click Down load 7 Download the file fritzbox usb fernanschluss exe 8 Double click the file and follow the instructio...

Страница 132: ...g scanner option 5 Click Apply The FRITZ Box USB remote connection is enabled Using a USB Printer with FRITZ Box USB Remote Connection 1 Open the FRITZ Box USB remote connection by clicking the icon in the Windows task bar 2 Enter the FRITZ Box password in the My FRITZ Box area 3 Click Refresh 4 Click the USB printer in the Devices area The USB printer is being connected to the computer Do not con...

Страница 133: ...r higher Firefox version 17 or higher or Google Chrome version 23 or higher 19 2 Starting FRITZ NAS 1 Open a web browser 2 Enter fritz nas in the address field FRITZ NAS opens and displays the storage media enabled in the FRITZ Box 19 3 FRITZ NAS Password Protection Access to FRITZ NAS and thus to the storage media of the FRITZ Box can be protected by defining a password in the user interface In t...

Страница 134: ...ork by entering the shared FRITZ Box password From the Internet you can reach FRITZ NAS only by logging in with your individual user name and password Information on the password protection of your FRITZ Box is presented in the section Password Protection Using FRITZ Box Safely from page 34 ...

Страница 135: ...ome network is FRITZ DECT 200 FRITZ DECT 200 is a switchable socket that lets you control the power supply to connected devices and measure record and evaluate their power consumption FRITZ DECT 200 is integrated with your FRITZ Box via DECT radio transmission and can then be con trolled with the computer smartphone or tablet from home or anywhere else with Internet access Comprehensive informatio...

Страница 136: ...e Hotspot For your guests you can configure a wireless guest access The wireless guest access is your private hotspot Features of the Wireless Guest Access At the wireless guest access your guests can log in with their own smartphones tablets laptops or other net work devices Guest devices can surf the Internet Guest devices have no access to your home network The guest access can be disabled auto...

Страница 137: ...are of her or his wireless device and searches for the guest network 2 Your guests authorize themselves using the network key you assigned The wireless LAN connection will be established Registering a Wireless Device with the Wireless Guest Access via QR Code 1 Print out the QR code for your guest 2 Your guest starts the QR code reader on his or her wire less device and reads in the QR code of the...

Страница 138: ...an surf the Internet Guest devices have no access to the home network The access profile Guest is set for the LAN guest ac cess This access profile can be edited in the Internet Filters menu on the Access Profiles tab Configuring Guest Access Set up the guest access as follows 1 Open the FRITZ Box user interface 2 In the Home Network Home Network Overview menu select the Network Settings tab 3 In ...

Страница 139: ... is safe and simple Depending on the rights in your FRITZ Box user account you can use the following areas of your FRITZ Box Area Function Calls Access the call list Answering machine Listen to voice messages save voice messages locally on a net work device User interface View and change the FRITZ Box set tings Storage NAS Access photos music and documents located on the NAS storage media at tache...

Страница 140: ...mputer is connected with the Internet You can access your e mail on this computer Rules Comply with the following rules when assigning a password for your MyFRITZ account Your MyFRITZ password must be different from the pass word of your FRITZ Box user account Use a password rated as secure Select a password with at least twelve characters which includes capitals and lower case letters as well as ...

Страница 141: ...link If possible open the e mail on the computer on which you began setting up the account Click the registration link 8 You are forwarded to the MyFRITZ website to activate the account After successful activation you will end up back on your FRITZ Box user interface 22 3 Registering a FRITZ Box with an Existing MyFRITZ Account Overview You can continue to use your MyFRITZ account if you eventu al...

Страница 142: ...S 5 0 or newer A MyFRITZ account was set up Your FRITZ Box is registered with this MyFRITZ account On your FRITZ Box you have an account as a FRITZ Box user Your mobile device is connected with your FRITZ Box via wireless LAN Configuring the MyFRITZ App 1 Install the MyFRITZ App on your mobile device 2 Open the MyFRITZ App and enter the password for the user interface of your FRITZ Box The MyFRITZ...

Страница 143: ...AVM nor to any other services or providers Requirements A MyFRITZ account was set up The Access from the Internet allowed option is en abled in your FRITZ Box user account MyFRITZ in the Web Browser 1 Open a web browser 2 Enter myfritz net in the address bar of the browser 3 Log in with e mail address and MyFRITZ password MyFRITZ is opened MyFRITZ via Smartphone or Tablet 1 Open the MyFRITZ App 2 ...

Страница 144: ...23 1 Available Push Services You can request push service mails about the following FRITZ Box areas and activities Push Service Information FRITZ Box info Sends you regular e mail messages with data on FRITZ Box usage and connections Answering machine Forwards recorded messages on the FRITZ Box answering machines to the spec ified e mail address Calls Sends you e mail when calls arrive either only...

Страница 145: ... 2 Select the System Push Service Push Services menu 3 To configure a push service click the Edit button 4 Configure various settings in the details The help of the FRITZ Box user interface presents com prehensive information on the settings of each push ser vice 5 Click OK to save your settings Detailed instructions are included in the help of the FRITZ Box user interface Forgot password Sends yo...

Страница 146: ...r FRITZ Box its Internet connection and the devices in your home network In the case of an error the diagnostics results can help you localize and remedy any problems Starting the Function Diagnosis 1 Open the FRITZ Box user interface 2 Select Diagnostics Function 3 Click Start to start the diagnostics The diagnostics run through the various test areas For more information on test areas and test i...

Страница 147: ...the FRITZ Box and whether the latest FRITZ OS is in stalled The Security overview also offers the following functions It indicates configured settings that the security diag nostics classify as insecure From the test entries in the Security overview you can navigate directly to the relevant settings Help is available for each test entry You can print the results of the security diagnostics The Sec...

Страница 148: ...the FRITZ Box 25 1 Saving Settings A wizard is available in the FRITZ Box user interface to assist you in saving your FRITZ Box settings which guides you through the process step by step 1 Open the FRITZ Box user interface 2 Select Wizards 3 Start the Save and Restore Settings wizard 4 In the next window select the Save settings option and then click Next The wizard guides you through the menus an...

Страница 149: ...d with a different FRITZ Box of the same model you can re store all settings if the backup file was protected with a password Backup files created with a different FRITZ Box model If you apply settings from a backup file that was created with a FRITZ Box of a different model then you can re store several selected settings to your FRITZ Box A wizard is available in the FRITZ Box user interface to a...

Страница 150: ... the FRITZ Box user inter face After the restart you will be automatically redirected to the Overview page of the FRITZ Box Restarting on the Device If you cannot open the FRITZ Box user interface it is also pos sible to restart directly on the FRITZ Box device 1 Remove the power supply of the FRITZ Box from the elec trical outlet 2 Wait 5 seconds 3 Plug the power supply back in to the outlet Rest...

Страница 151: ...ng FRITZ Box Automatically With the Automatic Update feature you have the option of installing updates automatically whenever a new FRITZ OS version becomes available For the Automatic Update func tion you can select among various methods Always install the latest version of FRITZ OS on all FRITZ products in your FRITZ Box home network This keeps your FRITZ products up to date and ensures optimum ...

Страница 152: ...secure and reliable opera tion for instance security updates will be installed automatically The FRITZ Box selects a suitable time for the update generally at night During the installation all Internet and te lephony connections will be interrupted briefly Notify me about new versions of FRITZ OS and install new versions au tomatically The FRITZ Box indicates that a new ver sion of FRITZ OS is ava...

Страница 153: ... a FRITZ OS update is avail able for your FRITZ Box If the wizard finds an update it displays the version number of the new FRITZ OS Click the link under the FRITZ OS version to view information about further de velopments and new functions contained in the FRITZ OS update 4 To transfer the FRITZ OS update to the FRITZ Box click Start Update Now The FRITZ OS update begins and the Info LED starts f...

Страница 154: ... to the folder for your FRITZ Box model then to the sub folder firmware and then to the folder named english The complete model name of your FRITZ Box is shown in the user interface on the Overview page and is also printed on the sticker on the underside of the housing 3 Download the latest FRITZ OS file for your FRITZ Box with the file extension image to the computer The currently installed versi...

Страница 155: ...uter Using this file you can restore the settings of your FRITZ Box as needed 5 Click the Browse button and choose the file with the new FRITZ OS you already downloaded and saved on your computer 6 Click the Start Update button The new FRITZ OS is transmitted to your FRITZ Box The update is complete when the Info LED stops flashing Interrupting the FRITZ OS update could damage your FRITZ Box Do no...

Страница 156: ...oring the factory settings you can delete incorrect settings that prevent the FRITZ Box from functioning properly Resetting the FRITZ Box has the following effects All settings you made in the FRITZ Box will be deleted The network key of the factory settings will be activated again The IP configuration of the factory settings will be re stored You have the option of restoring the factory settings ...

Страница 157: ...x is reset to its factory settings All settings made during operation will be overwritten 27 2 Uninstalling Supplementary Software Additional software for the FRITZ Box is available on the web pages of AVM at en avm de service downloads If you have installed supplementary programs on one or more computers uninstall this software using the control panel of your Windows operating system Uninstalling...

Страница 158: ... the same time A menu is opened that contains all of the important functions of Windows 8 2 Click the Programs and Features entry The Uninstall or change a program list shows all of the programs installed on your computer 3 Mark the AVM program you want to remove in the list 4 Click the Uninstall button The program will be removed ...

Страница 159: ...ious causes Work through the following steps in sequence until the error has been resolved Entering http fritz box in the Web Browser Enter http fritz box in your web browser instead of fritz box Google Chrome for instance performs a Google search if the address of the FRITZ Box is not known or was entered incom pletely Restarting the FRITZ Box 1 Disconnect the FRITZ Box from the power supply 2 Wa...

Страница 160: ...Click Clear Now Internet Explorer 1 Click the Tools button and select Internet options 2 On the General tab click the Delete button in the Browsing history area 3 Enable the Temporary Internet files and website files option and click Delete Google Chrome 1 Click the Chrome menu Customize and control Google Chrome button and select History Clear browsing data 2 Select the beginning of time and belo...

Страница 161: ...Proxy for field and then click OK If the manual proxy configuration is not enabled click Cancel Internet Explorer 1 Click the Tools button and select Internet options 2 Switch to the Connections tab and click the LAN set tings button 3 If the Use a proxy server for your LAN option is en abled click Advanced Under Exceptions enter the address http fritz box and click OK If no proxy server is used c...

Страница 162: ...mergency IP address 169 254 1 1 at which it can always be reached You can use this IP ad dress as follows 1 Connect your computer to the LAN 2 port of the FRITZ Box using a LAN cable 2 If your computer is already connected with the FRITZ Box over wireless LAN clear the wireless connection 3 Make sure that the computer obtains its IP address auto matically see page 120 4 Clear all other connections...

Страница 163: ... more information see the manual of your computer Enabling the Wireless Radio Network of the FRITZ Box When the WLAN LED is off press the WLAN button on the FRITZ Box Hold it down until the WLAN begins flashing The wireless network is switched on and the WLAN LED lights up Announcing the Name of the Wireless Radio Network If the wireless LAN software on your computer cannot find the wireless radio...

Страница 164: ...Interrupted If the wireless LAN connection between your computer and the FRITZ Box is disrupted this may be due to a variety of causes Work through the following steps in sequence until the error has been resolved Positioning the FRITZ Box and Wireless Devices Correctly Often all that is needed is to position the FRITZ Box and wire less devices in different locations to improve the wireless LAN co...

Страница 165: ...utomatic selection of the radio channel in the FRITZ Box Then the FRITZ Box will automatically select a radio channel with as little interference as possible 1 Open the FRITZ Box user interface 2 Select Wireless Radio Channel 3 Enable the option Set radio channel settings automati cally recommended 4 Click Apply ...

Страница 166: ...tation for up to six handsets Frequency range 1880 MHz 1900 MHz Maximum transmitter power 250 mW Four LAN ports via RJ45 sockets standard Ethernet 10 100 1000 Base T One USB host controller USB version 2 0 Wireless access point with support for radio networks in the 2 4 GHz frequency range 2400 MHz 2483 MHz 100 mW maximum transmitter power and for radio net works in the 5 GHz frequency range 5150 ...

Страница 167: ...messages via a web browser on a connected computer Five LEDs indicate the condition of the device 29 4 Tones Busy signal 500 ms tone 500 ms pause 20 ms Ring tone 1 s tone 4 s pause 100 ms 29 5 Device Properties Dimensions W x D x H approx 227 x 56 x 160 mm FRITZ OS can be updated Conforms to CE standards Ambient conditions operating temperature 0 C 40 C storage temperature 20 C 70 C relative humid...

Страница 168: ...stered via wireless LAN DECT on one telephone registered via DECT no ac tive calls one network device connected to a LAN port no data transfer other LAN ports not in use 29 6 Cable Network Cable Yellow Use The network cable is used to connect computers and network devices to the FRITZ Box 7560 AVM recommends using a network cable no more than 100 meters long Additional network cable is required if...

Страница 169: ...ing with a 1 1 pinout All components are available from specialized vendors Replacement The network cable is a standard cable As a replacement use a standard Cat 5 network cable Replacement cable is available from specialized vendors Use The DSL cable is for connecting the FRITZ Box to a ADSL or VDSL line without a landline Extension You will need the following components to extend the length of t...

Страница 170: ...FRITZ Box 7560 170 Cable Replacement The DSL cable is a standard cable As a replacement cable use a DSL cable with one RJ45 or RJ11 connector Replacement cable is available from specialized vendors ...

Страница 171: ...product AVM Service The Service area is the portal for all product specific ser vices from AVM manuals downloads and support requests In the Service area you can also receive comprehensive infor mation and useful tips on configuring and operating your de vices en avm de service Videos on the FRITZ Box Videos on many of the FRITZ Box functions are available showing animated demonstrations of how to...

Страница 172: ... the Contents AVM Services page of the FRITZ Box user interface Evaluating the DSL Connection On the Internet DSL Information Feedback page you can evaluate your DSL connection This makes it possible to opti mize your DSL performance with upcoming FRITZ OS updates Evaluating the Wireless LAN Connection On the Wireless Radio Network Known Wireless LAN De vices Feedback page you can evaluate your sa...

Страница 173: ...u Connect the FRITZ Box from page 17 Connecting the FRITZ Box from page 20 Connecting a Computer with a Network Cable from page 23 Connecting Devices with the FRITZ Box over Wireless LAN from page 26 2 If you have any problems for instance in establishing connections read the section Help in Case of Errors from page 159 3 Search for a solution in the AVM Knowledge Base en avm de service This site ...

Страница 174: ...nts of quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross negli gence AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a result of direct or indire...

Страница 175: ...been replaced revert to our ownership Claims recognized under warranty entail neither an extension or recommencement of the warranty period If we reject a warranty claim this claim lapses no later than six months after being rejected by us This warranty shall be governed by German substantive law to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods CIS...

Страница 176: ...FRITZ Box 7560 176 Drilling Template A drilling template is presented below Use the drilling tem plate as a guide to mark the holes needed to mount the FRITZ Box on a wall ...

Страница 177: ...Be sure to print out the page with the drilling template in its original size or 100 Do not enlarge it adjust its size reformat or rescale it in your printer settings 178 mm ...

Страница 178: ... modem 21 43 behind router 22 computer 23 door intercom system 49 fax machine 46 smartphone 47 telephone 46 to electrical power 20 to hub switch 24 USB devices 122 VDSL DSL 21 connecting IP telephones 49 connecting to DSL 21 connecting to VDSL 21 consultation 101 conventions 10 copyright 174 cordless telephone deregistering 108 paging 108 registering 47 customer service 171 D declaration of CE con...

Страница 179: ...list 59 whitelist 52 FRITZ App Fon 47 FRITZ App Ticker 85 FRITZ Box password setting 34 FRITZ Box user disabling 40 FRITZ Box user account ftpuser 38 FRITZ Box users creating 36 FRITZ NAS password protection 133 requirements 133 starting 133 FRITZ OS operating system 151 FRITZ OS update performing 151 function test 146 G green mode LAN 24 guest access LAN 4 138 see guest network 136 wireless LAN 1...

Страница 180: ...tomatically 120 IPv4 114 IPv6 73 K keyboard shortcuts 103 keylock 14 keypad shortcuts 102 L LAN connecting 23 guest access 138 LEDs 14 14 reassigning 16 legal notice 174 LISP 75 M manufacturer s warranty 175 media server 124 MyFRITZ 139 configuring the app 142 Internet access 38 registering FRITZ Box 141 overview 137 using 143 N NAS 133 network changing settings 119 connecting 23 factory settings ...

Страница 181: ...gistering FRITZ Fon 47 registering handset 47 remote access VPN 69 remote maintenance 65 requirements for operation 17 restarting 150 ring tone 167 room monitoring 96 S saving data 156 schedule 79 security 151 check 147 FRITZ Box password 34 FRITZ Box users 36 installing and connecting 8 password protection 34 saving settings 148 VPN 69 security diagnostics 146 service 171 settings Internet access...

Страница 182: ...44 USB accessing memory 124 hub 123 port 12 printer 126 storage media 122 USB devices device types 122 home network 122 user account creating 36 disabling 40 ftpuser 38 user interface opening 30 overview 31 password protection 34 V videos 171 views of the user interface advanced view 32 standard view 32 VPN client 71 configuration wizard 70 using remote access 69 W wake on LAN 113 warranty 175 whi...

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