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TROUBLESHOOTING
1-800-265-8352
(Canada)
1-800-374-4432 (United States)
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issues. If you need us, visit our website, chat with an agent, or call us. We may be able
to help you avoid a service visit. If you do need service, we can get that started for you!
Concern Potential Cause
Common Solution
Automatic Ice Maker
Ice maker is
not making
any ice.
• Ice maker is turned off.
• Refrigerator is not con-
nected to water line or
water valve is not open.
• The water supply line
is kinked.
• The water filter is not
seated properly.
• The water filter may
be clogged with
foreign material.
• Press and hold the ice maker button
on the appliance control display for
3 seconds. The LED indicator will
illuminate to indicate that the ice
maker is ON.
• Connect the unit to the household
water supply and ensure the water
valve is open.
• Ensure that the supply line does not
kink when the refrigerator is pushed
into place against the wall.
• Remove and re-install the water
filter. Be sure to seat it fully into the
locked position.
• If water dispenses slowly or not at
all, or if the filter is six months old or
older, it should be replaced.
Ice maker is
not making
enough ice.
• Ice maker is producing
less ice than expected.
• The water filter may
be clogged with
foreign material.
• The water supply line
is kinked.
• Saddle valve on
cold water pipe is
clogged or restricted
by foreign material.
• Water pressure is ex-
tremely low. Cut-off and
cut-on pressures are too
low (well systems only).
• Reverse osmosis system
is in regenerative phase.
• Heavy traffic, opening
or closing of the
doors excessively.
• The ice maker will produce
approximately 3.2 to 3.7 pounds of
ice every 24 hours depending on
usage conditions.
• If water dispenses slower than
normal, or if the filter is six months
old or older, it should be replaced.
• Ensure that the supply line does not
kink when the refrigerator is pushed
into place against the wall.
• Turn off household water line valve.
Remove valve. Ensure that valve
is not a self-piercing saddle valve.
Clean valve. Replace valve
if necessary.
• Have someone turn up the cut-off
and cut-on pressure on the water
pump system (well systems only).
• It is normal for a reverse osmosis
system to be below 20 psi during
the regenerative phase.