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8. Troubleshooting
Customer Assistance
If your product has functioning problems, check the probable causes and corrections. If the suggested
corrections are not sufficient, call the Frigidaire Service Center.
Problem
Probable Causes
Corrections
If the washing
machine doesn't
work
The Washing Programs knob is not
properly positioned.
Position the knob on the chosen program.
The blue LED of the ON/OFF key is
not ON.
Press the key and wait for 5 seconds.
The machine is in the soaking step.
Please wait the end of the soak step.
The plug is not properly connected to
the outlet.
Check the plug and outlet in which the machine is
connected.
The electrical circuit (outlet, power cord,
circuit breaker) is in bad condition.
Check the electrical circuit. If necessary, call an
electrician.
Blackout.
Wait for the return of the energy.
The washing machine lid is opened.
Close the lid.
It is been used an adaptor ou extension
cord.
Do not use adaptors, replace the socket. Do not use
extension cord.
The supply voltage is low.
Call an electrician to check the electric net voltage
in your home.
Wrong voltage.
Check the correct voltage for your washing machine.
If agitation is low.
The Delicate program was selected.
During the Delicate washing the agitation is slower
to not damage clothing. Does not require correction.
If the washing
machine doesn’t
drain/spin.
The drain hose is too high.
Place the hose to a maximum height of 140cm.
The end of the drain hose in the laundry
sink is submerged in water.
Do not let the end of the drain hose stay submerged
when the laundry sink is full.
The washing machine lid is opened.
Close the lid.
The drain hose is folded or strangled.
Unfold or clean the drain hose.
The option ECONOMY - REUSE WATER
was selected.
Press the key ECONOMY to start the draining. The
blue light indicates that the function is activated.
Vibration/noises.
The machine is not leveled.
Level the washing machine.
The machine is against the wall or to a
furniture.
Take the washing machine far from the wall or
furniture.
The clothes are badly distributed in the
drum.
Distribute the clothes correctly and do not wrap
them in agitator.
The package base has not been
removed.
Remove all package parts.
Noise during spin.
The drain pump is turned ON causing a
characteristic noise, which is normal.
Noise during the start of spin.
It is normal to occur in some cases the contact
between the drum and the inside of the washing
machine. This does not affect the operation of the
washing machine.
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