41
BEFORE YOU CALL
Cooktop Problems
Surface element is too hot or not
hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly.
Be sure the correct surface control knob is turned on for the element needed.
Cookware is light weight or warped. Use only flat, evenly balanced, medium or heavy-
weight cookware. Flat pans heat better than warped pans. Cookware materials and
weight of the material affect heating. Heavy and medium-weight pans heat evenly.
Because lightweight pans heat unevenly, foods may burn easily.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop cleaning creme
applied to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and utensils can
cause scratches. Be sure the cooktop surface and bottoms of utensils are clean
before use. Small scratches do not affect cooking and will become less visible with
time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
Apply cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth
or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.
Metal marks on the cooktop.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils
on the cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Buff
with a non-abrasive cloth or sponge. For more information, see
Brown streaks or specks on
cooktop surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade
scraper to remove soil. For more information see
.
Self Clean Problems
Self clean does not work.
Oven control not set properly. See
.
Oven racks discolored or do not
slide easily.
Oven racks left in oven cavity during self clean. Remove oven racks from oven cavity
before starting a self-clean cycle. Clean by using a mild abrasive cleaner following
manufacturer's instructions. Rinse with clean water, dry, and replace in oven.
Soil not completely removed after
self clean.
Self clean was interrupted. Review instructions on
Excessive spills on oven bottom. Remove excessive spills before starting self clean.
Failure to clean soil from the oven frame, the door liner outside the oven door gasket,
and the small area at the front center of the oven bottom. These areas are not in the
self-cleaning area, but get hot enough to burn on residue. Clean these areas before
starting the self-cleaning cycle. Burned-on residue can be cleaned with a stiff nylon
brush and water or a nylon scrubber. Be careful not to damage the oven gasket.
Problem
Cause / Solution
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