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Services

Before submitting your device for repairs, contact Customer Service or General Information; be prepared to
describe problem in detail.

● During the warranty period, repairs will be made under the terms and conditions described in the

Warranty.

● After the warranty period, repairs will be upon request; if said repairs can be made, you will be

charged for them.

Customer Service

For mobile broadband device or service information, call general information. For repairs, call customer
assistance.

Sprint Customer Service

You can reach Sprint Customer Service online or by calling toll-free.

● Sign in to your account at

sprint.com/mysprint

● Call toll-free at 1-888-788-4727 (business use) or 1-888-211-4727 (personal use).

Virgin Mobile Customer Service

You can reach Virgin Mobile Customer Service online or by calling toll-free.

● Log in to your account at

virginmobileusa.com

● Call us toll-free at 1-877-877-8443.

Boost Mobile Customer Service

You can reach Boost Mobile Customer Service online or by calling toll-free.

● Log in to your account at

boostmobile.com

● Call us toll-free at 1-866-402-7366

Trademarks and Copyrights

The names of companies, products, and services used in this guide are registered trademarks or trademarks
of the respective companies.

● Franklin Wireless logo is trademarks or registered trademarks of Franklin Wireless Corporation in US.

Содержание R910

Страница 1: ...R910 Mobile Hotspot User Guide UG template version 15b_mbb Version 2 2 Sprint_Franklin_Wireless_R910_english_121715_v2 2 ...

Страница 2: ...attery Use 7 Turn Your Device On and Off 10 Connect with Wi Fi WLAN 11 Wi Fi WLAN Overview 11 Activate Wi Fi WLAN Function 11 Connect Windows PCs with Wi Fi 11 Connect Mac Computers with Wi Fi 13 Connect iOS devices iPhone iPod Touch iPad 15 Connect an Android Device 18 Hotspot Settings 22 Launch the Web UI page 22 Home 23 Connected Devices 24 Settings 27 About 45 Support Tab 46 Appendix 47 Troubl...

Страница 3: ...emarks and Copyrights 53 Safety and Notices 54 Safety Precautions 54 Important Notice 54 Safety and Hazards 54 Proper Battery Use and Disposal 55 FCC Compliance 55 RF Exposure Information and Specific Absorption Rate SAR Information 56 Index 57 ...

Страница 4: ...sing Your Device Read Safety and Notices thoroughly for proper usage Accessible services may be limited by subscription contract conditions Guide Usage Notes Note that most descriptions in this guide are based on your device s default settings at the time of purchase Screenshots and Key Labels Screenshots and Key labels are provided for reference only Actual windows menus etc may differ in appeara...

Страница 5: ...on for operating system compatible OS listed below is the current information for your device sold as of Feb 2016 Check Compatible Operating Systems for the latest information in regards to operating environment Item Description Compatible operating systems OS Windows 7 8 10 MacOS 10 5 or later Android 2 1 or later Compatible browsers Chrome 36 0 or later Internet Explorer 8 0 or later Firefox 3 1...

Страница 6: ...Fi Password specific to your device Note when the device display is off the first press wakes up the display You will see the WiFi Name R910a XXXXXX and WiFi Password Additional Information The following list describes additional information useful to know before you begin using your R910 Your mobile broadband device accommodates software updates Always use the latest software Note that connection...

Страница 7: ...lay View device status and information SIM card slot Install the SIM card AC Charging micro USB port Connect the micro USB cable for charging Battery cover Remove the battery cover to remove or insert the battery or SIM card Settings Reset button Long ress to reset your device to its default settings Power Menu button Long press to toggle power on or off Short press to navigate device information ...

Страница 8: ...following icons depending on current status Icon Description Mobile networks connected Service signal strength The more bars the better service signal received Out of service area Appears when roaming The number of connected WLAN devices Battery full Battery low No battery Battery icon blinking charging required Invalid SIM No SIM SIM Lock Data Transfer Volume and Transfer Speed Wireless Mode Maxi...

Страница 9: ... the SIM card See instructions included with the SIM card for handling The SIM card is the property of the company The SIM card is replaceable at cost in case of loss damage Return the SIM card to the company when cancelling subscription Returned SIM cards are recycled for environmental purposes Note that SIM card specifications and performance may change without notice It is recommended that you ...

Страница 10: ...e 4 Insert the SIM card gently with gold IC chip facing downward To be updated Image 5 Remove the SIM card by gently pressing down and sliding outwards To be updated Image 6 Close the SIM card cover and insert the battery To be updated Image Align the contacts of the battery with the contacts in the device 7 Attach the battery cover To be updated Image Battery Use The following topics explain how ...

Страница 11: ...the battery To be updated Image 4 Replace the battery cover To be updated Image Charge the Battery Follow these instructions to charge your device s battery using the included AC adapter Battery Charging Cautions Charging Conditions Under low temperatures charging performance decreases Charge in temperatures between 5 C 35 C Do not charge in places where there is high humidity USB charging may be ...

Страница 12: ...l outlet The indicator light on the power button illuminates red when charging starts The light turns green when the battery is fully charged Fully charging a battery may take up to three hours 2 After charging disconnect the device from the charger Unplug the AC adapter from the outlet and remove the micro USB connector from the device ...

Страница 13: ... Device On Press and hold the Power button until the device displays Welcome Turn Your Device Off Press and hold the Power button until the device displays Goodbye Restart Your Device If your device will not turn on or off using the Power button remove and re insert the battery see the section Inserting Removing the Battery then press and hold the power button again Note Restarting your device doe...

Страница 14: ...tomatically received and updated Wi Fi WLAN Usage Cautions For added security it is recommended that you change the default Wi Fi network name SSID and Wi Fi password after setting up your device Wi Fi WLAN Overview Your device supports IEEE 802 11 b g n standards Connect Wi Fi devices PC game console etc via Wi Fi for wireless data transfers Activate Wi Fi WLAN Function Follow the instructions be...

Страница 15: ...2 Activate your PC s Wi Fi function The operations depicted are based on Window 10 For other Window versions consult your PC s operation manual for details on activating Wi Fi 3 On your PC move the cursor to the upper right or lower right corner and select WLAN icon Select your device s Wi Fi Name SSID from the list and click Connect 4 Enter the Wi Fi password and then click Next ...

Страница 16: ...ect Mac Computers with Wi Fi Follow the instructions below to connect a Mac computer to your device via Wi Fi Note The operations depicted are based on Mac OS X 10 10 5 1 Press and hold the Power button to power on your R910 Your device s Wi Fi function activates and automatically connects to the Internet 2 On your Mac in the Apple menu click System Preferences Network ...

Страница 17: ...錯誤使用常用索引標籤將 Heading 1 套用到您想要在此處顯示的文字 14 3 Click Wi Fi Turn Wi Fi On Your computer s Wi Fi function activates 4 Select your R910 s Wi Fi Name SSID from the Network Name pulldown list ...

Страница 18: ...ill show an additional device has been connected Connect iOS devices iPhone iPod Touch iPad The following topics outline how to connect your iPhone iPod Touch or iPad to your device via Wi Fi Note The operations below are based on your iPhone or iPod Touch Wi Fi security set to xxx 1 Press and hold the Power button to power on your R910 Your device s Wi Fi function activates and automatically conn...

Страница 19: ...錯誤使用常用索引標籤將 Heading 1 套用到您想要在此處顯示的文字 16 2 Select Settings Wi Fi 3 Select Turn on Wi Fi The iPhone or iPod Touch s Wi Fi function activates ...

Страница 20: ...錯誤使用常用索引標籤將 Heading 1 套用到您想要在此處顯示的文字 17 4 In the Choose a Network list tap your R910 s Wi Fi Name SSID 5 Enter the Wi Fi password and then tap Join ...

Страница 21: ...le Android devices such as wireless phones tablets and Chromebook computers Note The operations below are based on generic Android devices with Wi Fi security set to xxx Operation may vary depending on Android device type See your Android device user guide for details 1 Press and hold the Power button to power on your R910 Your device s Wi Fi function activates and automatically connects to the In...

Страница 22: ...錯誤使用常用索引標籤將 Heading 1 套用到您想要在此處顯示的文字 19 3 Tap or click Wi Fi The Wi Fi settings menu appears 4 Tap or click the Wi Fi slider to turn Wi Fi on ...

Страница 23: ... 常用索引標籤將 Heading 1 套用到您想要在此處顯示的文字 20 Wi Fi is enabled on the Android device 5 Tap or click your R910 s Wi Fi Name SSID from the list and tap Connect 6 Enter the Wi Fi password and then tap or click Connect ...

Страница 24: ...錯誤使用常用索引標籤將 Heading 1 套用到您想要在此處顯示的文字 21 The Android device connects to your mobile broadband device The connected status icon on your device will show an additional device has been connected ...

Страница 25: ...wser and access the Web UI via http myhotspot or http 192 168 128 1 3 The Web UI launches and displays the main window 4 Log In with the Admin Password Admin Log in Accessing other menus from the home screen requires admin log in Click Log in on the upper right corner of the main screen to log in Clicking other menus on the main screen will prompt the log in page as well Enter the password and cli...

Страница 26: ...Web UI Overview Connection The Connection Status display Network Status LTE Status Connection time current Data Used and Connect control button Also Wi Fi connected devices name Data Usage The Data Usage page allows you to obtain data usage and billing cycle information for your mobile broadband plan Home display the Data Usage page and access information specific to your particular plan ...

Страница 27: ...abled devices currently connected to your Hotspot on the display To be updated Image Edit the Connected Device 1 Click the Edit button A page opens allowing you to edit a Main Wi Fi Devices 2 You can change a devices name on the Main Wi Fi Devices filed 3 To save click the OK button Set Access Permissions Control user s ability to access main or guest Wi Fi Changing this status will immediately up...

Страница 28: ...nters the password To restrict access in this manner you need to add permitted users from the menu 3 From the Access Permissions menu select Allow only users on Permitted list The Add Devices option will appear onscreen 4 Click next to Add Devices to open the Add Devices menu and then click Add More 5 Enter a Friendly Name optional and the MAC address of the permitted device A sample MAC address m...

Страница 29: ...籤將 Heading 1 套用到您想要在此處顯示的文字 26 6 Click Add More to add more permitted devices 7 When you are finished adding permitted devices click Save Changes Access to your device will be restricted to the devices in your list ...

Страница 30: ...ces manuals for Wi Fi specifications From the Web UI click Settings Wi Fi Basic to display the basic wireless network parameters Multi SSID Select ON if you like to set up a separate guest Wi Fi network Your R910 will broadcast two Wi Fi Names If ON is selected for Multi SSID Guest Wi Fi menu will appears below Main Wi Fi part And Main Wi Fi shared Maximum Connections with Guest Wi Fi You can chan...

Страница 31: ...our PC to the printer SSID Stealth If OFF is selected the Wi Fi name won t be found by other device around it s You need to manually ether Wi Fi name and connect Any Connection Rejection Any Connecting Rejection is a function of not returning Probe Response in response to Probe Request in which SSID is not specified null or Probe Request SSID any which are transmitted from the client If SSID is se...

Страница 32: ...ice simultaneously You can also click the right or left arrow to distribute the maximum number of the connected devices between the Main Wi Fi and the Guest Wi Fi Display Wi Fi Name If ON is selected the Wi Fi Name will be displayed on your R910 device display menu To be updated Image Display Wi Fi Password If ON is selected the Wi Fi password will be displayed on your R910 device display menu To ...

Страница 33: ...ick Settings Wi Fi Advanced 802 11 Mode Use this setting to change the Wi Fi mode The wireless network technology used 802 11g 802 11b 802 11n is most compatible allowing both 802 11b 802 11g and 802 11n devices to connect to the wireless network 2 Click Save Changes to save your settings ...

Страница 34: ...ellular data Turn Cellular data on or off Turn it OFF to prevent all Internet traffic from using the mobile broadband connection Domestic Roaming Turn Domestic Roaming on or off Turn it OFF to prevent your device from roaming to other service providers networks Caution allowing roaming could result in additional service charges Roaming Guard Turn Roaming Guard on or off Turn it ON to require confi...

Страница 35: ... new APNs To add a new APN follow the steps below 1 Click Add to access the following page 2 Enter the related parameters as described in the following table Parameters Description Name Type the profile name APN Type the APN string User name User name is used to obtain authentication from the ISP when the connection is established Password Password is used to obtain authentication from the ISP whe...

Страница 36: ...e Challenge Handshake Authentication Protocol CHAP is used to periodically verify the identity of the peer using a 3 way handshake 3 Click Save to add the new APN Additional APN Options To activate the new APN check the circle in front of it and then click Save Changes To edit the new APN click Edit change the settings and then click Save To delete the new APN click Delete Note The default APN can...

Страница 37: ... time you power on your R910 Note If you enter the wrong SIM PIN three times your SIM will be disabled permanently until you enter the PUK code from your service provider Please connect to Sprint Customer Service personnel Advanced Caution Advanced Mobile Network Settings should only be used as directed by Sprint Customer Service personnel Certain advanced options will reset your device s connecti...

Страница 38: ...此處顯示的文字 35 Factory Reset Click Factory Reset to reset the modem to the factory default value Clear Programming Click Renew Device to clear all account information SIM Lock Service Click Unlock UICC to allow the use of a non Sprint SIM ...

Страница 39: ...Timeout Select a timeout time from the drop down list Your R910 display turns off after this timeout period if there is no menu button action LED Enable If ON is selected the LED indicator next to Your R910 display will blink when the device is on This LED is a power indicator that shows the device is on when the device display is off 2 Click Save Changes to save your settings Web Interface 1 From...

Страница 40: ...ce display menu To be updated Image Change Password o Current Password Enter the current password o New Password Enter the new password o Confirm New Password Enter the new password again 2 Click Save Changes to save your settings Software Update 1 From the Web UI click Settings Device Software Update You can update the software on this page ...

Страница 41: ... the file and update your R910 manually by pressing Update Software button Device Updates If you would like to check for new data profile PRL or Firmware select the menu and press Update button Your R910 will check for the latest version and then if available will update Update History Displays the update history list Backup and Restore From the Web UI click Settings Device Backup and Restore to a...

Страница 42: ...file 4 Click Save To restore from the backup follow the steps below 1 Click Select File to select the backup file in your computer 2 Click Restore now To restore your device to its factory default settings follow the steps below 1 Click Restore factory default 2 Click Yes to confirm the command System Logs From the Web UI click Settings Device System logs and then click Download logs to download t...

Страница 43: ...by your service provider Keep it OFF during regular usage of your device Advanced Router Settings Set LAN settings Firewall and Customization Advanced Router LAN Settings 1 From the Web UI click Settings Advanced Router LAN Settings to display the router information shown in the following figure ...

Страница 44: ...cate begin and end IP address for IP Range DHCP Lease Time Define how long the leased IP address will be expired The new IP address will be relocated after the IP address is expired DNS manual mode Turn DNS manual mode on or off UPnP Turn UPnP Universal Plug n Play mode on or off NAT Timer Set TCP NAT time 2 Click Save Changes to save your settings Firewall 1 From the Web UI click Settings Advance...

Страница 45: ...錯誤使用常用索引標籤將 Heading 1 套用到您想要在此處顯示的文字 42 IP Address Filtering To set IP Address Filtering rules follow the steps below Turn on the Firewall Switch Turn on the IP Address Filtering Click Add ...

Страница 46: ...port Set the LAN port WAN IP address Enter the WAN IP address WAN port Set the WAN port Protocol Set which protocol will be used for filtering Status Set how to handle the packet if it matches with the rule Click Save Changes to add the new filtering rule Portmapping To set portmapping rules follow the steps below Turn on the Firewall Switch Turn on the Portmapping Click Add ...

Страница 47: ... Parameters Description Name Enter a name for the rule WAN port Set the WAN port LAN IP address Enter the LAN IP address LAN port Set the LAN port Protocol Set which protocol will be used for filtering Status Set how to handle the packet if it matches with the rule 2 Click Save Changes to save your settings ...

Страница 48: ...1 套用到您想要在此處顯示的文字 45 About Show your device s connection information firmware information WWAN information Wi Fi details and device information From the Web UI main screen Click the About tab to view the available information ...

Страница 49: ...錯誤使用常用索引標籤將 Heading 1 套用到您想要在此處顯示的文字 46 Support Tab Obtain support information on this interface From the Web UI main screen click the Support tab to view the available options ...

Страница 50: ...e From device LCD To be updated Image The device has no power or the LED indicator does not come on when the power button is pressed Make sure the battery is properly seated in the device Make sure the battery is fully charged Plug in the AC charger for at least four hours I forgot my password Reset the device to factory defaults using the master reset button Hold the button down for three seconds...

Страница 51: ...rks list and click OK 5 Restart your computer Mac Click the AirPort icon and select Turn Wi Fi Off Then click it again and select Turn Wi Fi On I see the network name but cannot connect to my device Check the Wi Fi Name Wi Fi Password in your connection profile If any of these are incorrect you will not be able to connect to the network How do I disconnect from the network 1 Open your device s lan...

Страница 52: ...Settings Wi Fi Basic and see the current Wi Fi Network and Wi Fi Clients information I am having trouble connecting to my office VPN Open the WebUI and choose Settings Advanced Router LAN Settings Select the VPN Passthrough ON checkbox and click Save Changes Using the master reset button Your device comes with a master reset button that allows you to return it to its factory default state The mast...

Страница 53: ...nique password Specifications The following tables list the specifications for the mobile broadband device the AC charger and the materials Mobile Broadband Device Specifications Item Description Model name R910 Mobile Hotspot Dimensions 1 12 5mm H x 90 1mm W x 67mm D Weight 97g Interface Web UI Power consumption Normal state 1 26 Watts Max state 2 52 Watts Operating system Linux OS ...

Страница 54: ... DL 1930 1995 MHz UL 1850 1915 MHz LTE B26 DL 859 894 MHz UL 814 849 MHz LTE B41 DL 2496 2690 MHz UL 2496 2690 MHz WIFI B G N 2412MHz 2462MHz Compatible networks LTE category 4 Wi Fi IEEE802 11 b g n Charging time 2 3 hours 40 minutes Continuous standby time 3 41 hours Continuous communication time 3 8 hours Communication speed LTE category 4 DL 150Mbps UP 50Mbps 1 Approximate values 2 Varies by a...

Страница 55: ...ns Parts Materials Finishing A cover PC Black SF coating B cover PC Black Battery cover PC Black SF coating A deco PC Black UV Gloss 80 Power key PC Milky White Spray Black UV Gloss 80 LCD Bracket PC Black Rubber feet Silicon Black Warranty and Service The following topics outline your device s warranty and service information Warranty Your device purchase includes Warranty Confirm shop name and p...

Страница 56: ...ee Sign in to your account at sprint com mysprint Call toll free at 1 888 788 4727 business use or 1 888 211 4727 personal use Virgin Mobile Customer Service You can reach Virgin Mobile Customer Service online or by calling toll free Log in to your account at virginmobileusa com Call us toll free at 1 877 877 8443 Boost Mobile Customer Service You can reach Boost Mobile Customer Service online or ...

Страница 57: ...in data transmitted or received using your device or for failure of your device to transmit or receive such data Safety and Hazards Do not operate your device under the following conditions In areas where blasting is in progress Where explosive atmospheres may be present Near medical equipment Near life support equipment or any equipment that may be susceptible to any form of radio interference In...

Страница 58: ...erference that may cause undesired operation Note Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against ...

Страница 59: ...sure standard for wireless employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6W kg Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands The FCC has granted an Equipment Authorization for this model device with all r...

Страница 60: ... Exposure Information 58 Safety Precautions 49 Security Key 3 15 Services 48 Settings 32 SIM Card 10 Insert 11 Remove 11 Sleep Mode 7 Specific Absorption Rate SAR 57 Specifications AC charger 46 Materials 47 Micro USB cable 47 Mobile broadband device 46 SSID 3 15 Status Bar Icons 5 Swipe 8 Tap 8 Text Entry 9 Touch Menu Icons 6 Touchscreen 7 Transfer Speed 9 Troubleshooting 43 Turn Device Off 17 Tu...

Страница 61: ...Index 58 Remove USB connection 26 Software Installation 27 USB connection 25 Windows Vista Connect Wi Fi 20 WLAN Activate 18 Overview 18 WPS Connect Wi Fi 24 ...

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