Franke Kaffeemaschinen AG
Troubleshooting | 12
User manual
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12 TROUBLESHOOTING
12.1 Tips for good coffee drinks
NOTICE
Poor drink quality
The oil from the coffee beans is deposited on the inside of the bean hopper as a thin film of oil. This deposited oil
ages quickly and impairs the taste of the drinks produced.
a) Remove the oil film from the inside of the bean hopper on a daily basis.
b) To do this, use a dry cloth or a cloth moistened only with water.
c) Do not use any cleaners, as these alter the taste of the coffee.
The aromas of the coffee beans evaporate in the bean hopper as a result of heat and air exchange. The quality will
have already deteriorated after 3 hours.
12.2 Help with problems concerning product quality
Problem
Possible causes
Possible solutions
Coffee tastes stale
Grind too coarse
Select a finer grind (see
Setting the grind
)
Too little coffee
Increase the amount of coffee
Temperature too low
Increase the temperature
Coffee is old
Use fresh coffee
Bean hopper not locked correctly
Check the bean hopper locking mechanism
(see
Emptying the bean hopper [
Setting
)
Coffee tastes strange
Poor grind
Contact customer service
Minimal coffee usage
Pour a small amount of coffee beans into the
bean hopper
Spoiled coffee beans
Replace coffee beans
Residual cleaner
Rinse the machine
Dirty cup
Check dishwasher
Poor water quality (chlorine, hardness,
etc.)
Have the water quality checked (see
Water
)
Coffee tastes bitter
Temperature too high
Lower coffee temperature
Grind too fine
Select a coarser grind (see
Emptying the
bean hopper [
Setting the grind coarse-
)
Coffee quantity too low
Increase the amount of coffee
Roast too dark
Use lighter coffee roast
Coffee tastes sour
Temperature too low
Increase coffee temperature
Roast too light
Use darker coffee roast
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