STU 720V1.0
OPERATING INSTRUCTIONS
19
Troubleshooting
If any problems are encountered when operating the STU, make
use of the following guidelines to assist in solving the problem.
The STU will automatically detect and diagnose many STU and
transmission related problems. Where possible, the errors will be
communicated via messages on the TV screen and/or the STU
display panel.
Locate either the corresponding error number and message or the
description of your problem in the troubleshooting table and follow
the advice provided.
If you have tried the appropriate remedy and still have difficulty in
operating your STU, please call the hot line.
TROUBLESHOOTING
Decoder
Front Panel
Message/Display on
TV Screen
or Sym p tom
Possible Cause
Remedies
Any menu is displayed
Normal operation. The decoder
is in menu mode
Press the MENU button on the
remote to return to normal viewing
Blank display
Blank screen (TV switched
on)
No mains power to the decoder
Ensure that the mains lead to the
decoder and mains power point is
secure ly plugged into the mains
outlet, and that the mains is
switched on
Small green dot
Blank screen (TV switched
on)
Normal operation. The decoder
is in standby mode
Press on the remote to return
to return to normal viewing
No small flashing
green dot when
any button on the
remote is pressed
Any disp lay
Remote control does not work
Check that remote batteries are
correctly inserted.
Replace batte ries and re-try
No Audio/Noisy Audio
1. Volume control set to low
2. PAL setting incorrect
1.Raise volume using Foxtel RCU
2.Restore correct TV type for
country of ope ration
Any programm e
number
Terrestrial p rogramme
displayed
Incorrect TV channel selected
to view the satellite decoder
On the TV, select the channel
allocated to view the decoder
programmes
Incomplete video recording
- a portion of the recorded
satellite programme has not
recorded
The decoder has been switche d
to standby or to a different
service during the recording
Do not make any adjustments
or selections with the remote
during recordings
Interrupted video recording.
Menus o r o ther text appear
on the recorded satellite
programme, or the sound
level fluctuates
A button has been pressed on
the remote
Do not make any adjustments
or selections with the remote
during reco rdings
Blank display
Security check screen
followed by programme
blocking menu
Incorrect PIN number entered
Refer to Programme Blocking
in this manual. If you have
forgotten your PIN code
consult your service provider
3 flashing dashes
and error dot (red)
TV picture breaks up and
eventually NO SIGNAL
banner displayed
Heavy thunderstorm in progress
either locally or at transm ission
point
Wait until storm subsides
Any programm e
number
No audio or video
SCART functionality incorrectly
set
Press UHF button on remote to
obtain IRD on front pane l display
3 flashing dashes
and error dot (red)
NO SIGNAL
or
SEARCHING FOR SIGNAL
AT XXXX MHZ
Faulty installation
Signal problem
Heavy rain (normal operation will
resume as soon as the rain
subside s
Check, repair or replace cables
Check decoder installation settings
Realign the dish
Call the service provider
Error dot (red)
E03 C A module failu re
The CAM is m alfunctioning
Call the service provider
NOTE: The recording o f a ny
channel is s u bject to copyright
law s
TV Guide times are
out by 1 hour
TV Gu ide Start, Stop Dates not
match ing magazine o r current
pla yout.
Local time offset w rong
Change local time offse t. Re fe r to
page 18 in th is m anual
